Final Real HLE

8/18/2019 Final Real HLE

1/9


2/9


3/9


4/9


5/9

Part I (0.2 points each correct answer – 4 points)For questions 1 – 20, read the text below and decide whichoption A, B, C or D, best fits each gap. Put the letter youchoose in the correct box on the right of each question.Number 0 has been done for you as an example. Wronganswers will not be penalized.

Mark

How to complain in shops

People love to complain. Moaning to friends can be a (0) _________ of relief from the

(1) ______ and strains of work, study or relationships. But when it comes to protesting to

a retailer about (2) ______ goods and services, many of us find we don’t have the nerve

and choose to (3) _______ in silence.

By the time we do (4) ________ summon up the courage to make our (5) _______, we

have generally already allowed the problem to (6) _______ to us, and we are angry. In

this (7) _______, we can all too (8) _______ become aggressive, gearing up for battle

and turning what should be a rational discussion into a conflict.

To complain effectively, you need to be specific about your problem and communicate it

clearly using words which are (9) _______ and fair. (10) ________ over the top with

emotional language and unreasonable claims will get you (11) ________. Good

negotiators tend to be calm and logical. They start by explaining the situation and stating

their requirements clearly, without threat. (12) ________ complaints prompt a defensive

(13) ______ from the other person, but by being reasonable yourself, you (14) _______

more chance of achieving the positive (15) ______ you want.

If you feel angry or upset about what has happened, by all means tell the company, but

do so calmly, (16) what you understand the situation from all points of (17) ______, but

explaining what you will do if your complaint is ignored. Be sure to remember, (18)

_____, that it is unwise to (19) ______ threats unless you are in a position to (20) _____them out.

0 A source B well C cause D way1 A pressures B pains C stresses D struggles2 A faulty B inexpert C improper D scruffy3 A stick B suppress C stay D suffer4 A essentially B especially C exceptionally D eventually5 A turn B point C mark D say6 A go B arrive C get D reach

7 A manner B form C state D mode8 A easily B happily C simply D casually9 A subjective B objective C biased D true10 A Being B Going C Getting D feeling11 A somewhere B anywhere C nowhere D elsewhere12 A Most B lots C Any D A lot13 A response B respect C revenge D regard14 A spend B attract C stand D establish15 A fallout B outcome C turn out D output16 A revealing B exhibiting C displaying D demonstrating 17 A mind B opinion C view D reason18 A furthermore B despite C although D however

19 A make B bear C do D carry20 A fill B work C do D carry

A


6/9

Part II (0.2 points each correct answer – 6 points)For questions 21 - 50, decide which option A, B, C or D,best fits each gap. Put the letter you choose in the correctbox on the right of each question. Number 0 has beendone for you as an example. Wrong answers will not bepenalized.

Mark

21. I can’t get used _______to like that.

a. to talk c. to talking

b. to be talk d. to being talked

22. Jane said she would lend me the book after she ______ it.

a. finished c. finishes

b. had finished d. will have finished

23. She suggested that they _____ leave at once.

a. must c. might

b. could d. should

24. _____ being a professional pianist, he is also a keen amateur singer.

a. Apart c. Besides

b. Moreover d. Furthermore

25. He _______ have missed the train because he left home very early.

a. mustn’t c. can’t

b. wouldn’t d. needn’t

26. I’d rather you ________ her the news yet.

a. didn’t tell c. won’t tell

b. not tell d. don’t tell

27. I wished I ______ so many mistakes then.

a. didn’t make c. hadn’t made

b. haven’t made d. wouldn’t make

28. When we got to the chalet eventually, it _____ for three hours.

a. was raining c. has been raining

b. had been raining d. must be raining

29. This time tomorrow our friends _______ to Egypt.

a. will be travelling c. will travel

b. would travel d. will have travelled


7/9

30. By the end of the term, we ____ a lot of new words.

a. will learn c. will be learning

b. will have learned d. are learning

31. I ________ yesterday that I might be in for an enquiry.

a. told c. was told

b. had told d. have told

32. I decided to make a complaint as soon as I _______ the manager.

a. met c. meet

b. will meet d. would meet

33. “Did Alex repair the gate himself?” “No, he _____”

a. has it repaired. c. had repaired it.

b. Has repaired it d. had it repaired.

34. “UFO” stands _____ “unidentified flying object”.

a. up c. for

b. like d. by

35. He kept asking silly questions _____ all of us had grown angry.

a. despite c. as though

b. even though d. however

36. The little girl was crying because her puppy had been ____ by a lorry.

a. run over c. run out

b. run after d. run down

37. Some very interesting proposals have been put _____.

a. forward c. down

b. ahead d. across

38. In my opinion, his situation is similar _______ mine.

a. with c. to

b. like d. as

39. It’s high time she ________ the truth.

a. knows c. should know

b. know d. knew


8/9

40. Last month my brother earned _____ I did.

a. twice as much as c. twice more than

b. twice more as d. twice as

41. This book is worth ______.

a. reading c. to be read

b. to be reading d. being read

42. When they saw her funny hat, they couldn’t help ______.

a. to smile c. smiling

b. smile d. not to smile

43. The teacher had us _____ all the exercises again.

a. to do c. doneb. doing d. do

44. All the family went to the station to see him ______.

a. off c. out

b. about d. in

45. I couldn’t believe my eyes. Never _____ such a wonderful place before.

a. I had seen c. I have seen

b. had I seen d. have I seen

46. From time to time he _______ himself to a weekend in a five – star hotel.

a. craves c. benefits

b. indulges d. treats

47. The performance was spoilt by the leading actor losing his train of thought and

________ over his words in the final scene.

a. stammering c. spluttering

b. stuttering d. stumbling

48. If you would like to wait a moment, I’ll just ______ your file on the computer

screen.

a. call up c. bring in

b. pull down d. pick up


9/9

49. He got an excellent grade in his exam _____ the fact that he had not worked

particularly hard.

a. on account of c. in spite

b. because of d. although

50. It was only _________ he told me his surname that I realised that we had been

to the same school.

a. then c. as soon as

b. until d. when

Documents

Final Real HLE