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Q4 How far do you think these channels have matched your expectation?a) Completely b) partially c) average d) below average e) didnt fulfill

Q5 Please rates your satisfaction for the following?

factors 1 2 3 4 5User friendly

Lowcommissioncharge

Reliability

Low error

High speed

functioningLess interest

Q6 Who influenced you to bank with SBI?

(a) Family Member (b) Friends (c) Advertisement (d) Others.

Q7 How do you rate SBI over others?(a)very good (b) good (c) average (d) bad (e) worst

Q8 What influenced you to go for SBI Banking. ( Can answer more than one)

(a) Safety and security (b) convenience (c) certainty in return (d) others_______

Q9 How often have you faced any kind of service failure?

(a)Very Often b) often c) rarely d) very rarely e) never

Q10 Are you aware of the using toll free numbers for customer service?

(a) Yes b) no c) may be

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Q11 Had it been resolved quickly?

a) Yes b) no c) may be

Q12 Will you recommend your peers to go for this bank?

a) Yes b) no c) may be

Q13 Which of the these suits you the most?

(a) ATM (b) Credit card (c) Internet banking or corporate banking (d) Green channelcounter (e) cash deposit machines (f) Pass book update machines (g) Point of sales

Q14 What in the above you like the most?

(a) Regular sms alerts (b) up to date transaction statement (c) Less commission (d)High speed access (e) Error free transaction (f) Others_______________

Q15 Which one of the following you use for your banking transaction?

(a) Alternate channels (b) Bank premise (c) both

Q16 What are the reasons behind choosing above option?

(a) High speed access (b) Convenience (c) Tangibility factor (d) Technically Ignorant(e) others Please specify___________________

Any suggestions you have are welcomed

....Thank You..