7/30/2019 Final for Alternate Channels
1/3
7/30/2019 Final for Alternate Channels
2/3
Q4 How far do you think these channels have matched your expectation?a) Completely b) partially c) average d) below average e) didnt fulfill
Q5 Please rates your satisfaction for the following?
factors 1 2 3 4 5User friendly
Lowcommissioncharge
Reliability
Low error
High speed
functioningLess interest
Q6 Who influenced you to bank with SBI?
(a) Family Member (b) Friends (c) Advertisement (d) Others.
Q7 How do you rate SBI over others?(a)very good (b) good (c) average (d) bad (e) worst
Q8 What influenced you to go for SBI Banking. ( Can answer more than one)
(a) Safety and security (b) convenience (c) certainty in return (d) others_______
Q9 How often have you faced any kind of service failure?
(a)Very Often b) often c) rarely d) very rarely e) never
Q10 Are you aware of the using toll free numbers for customer service?
(a) Yes b) no c) may be
7/30/2019 Final for Alternate Channels
3/3
Q11 Had it been resolved quickly?
a) Yes b) no c) may be
Q12 Will you recommend your peers to go for this bank?
a) Yes b) no c) may be
Q13 Which of the these suits you the most?
(a) ATM (b) Credit card (c) Internet banking or corporate banking (d) Green channelcounter (e) cash deposit machines (f) Pass book update machines (g) Point of sales
Q14 What in the above you like the most?
(a) Regular sms alerts (b) up to date transaction statement (c) Less commission (d)High speed access (e) Error free transaction (f) Others_______________
Q15 Which one of the following you use for your banking transaction?
(a) Alternate channels (b) Bank premise (c) both
Q16 What are the reasons behind choosing above option?
(a) High speed access (b) Convenience (c) Tangibility factor (d) Technically Ignorant(e) others Please specify___________________
Any suggestions you have are welcomed
....Thank You..