AComprehensive Project ReportOnIMPACT OF WORK-LIFE BALANCE ON EMPLOYEE PRODUCTIVITY IN HEALTHCARE INDUSTRYPrepared By:-Pooja .V.RaithathaShital .P. Vadhavi (118170592007) (118170592009)Guided By:- Mr. Mitesh Unadkat Ms. Urvi Suchak Assist. Prof. Assist. Prof.Submitted To:-

College: Narandas Jethalal Sonecha Management & Technical Institute Chanduvav (Veraval)IN PARTIAL FULFILLMENT OF THEREQUIREMENT OF THE AWARD FOR THE DEGREE OFMASTER OF BUSINESS ASMINISTRATIONIn Gujarat Technological University, Ahmadabad

STUDENTS DECLARATION

We, Pooja .V. Raithatha & Shital .P. Vadhavi, hereby declare that the report for Comprehensive Project entitled IMPACT OF WORK-LIFE BALANCE ON EMPLOYEES PRODUCTIVITY IN HEALTHCARE INDUSTRY is a result of our own work and our indebtedness to other work publications, references, if any, have been duly acknowledged.

Place: Veraval (Signature)

Date: (Name of Student)

INSTITUTECERTIFICATE

Certified that this Comprehensive Project ReportTitled IMPACT OF WORK-LIFE BALANCE ON EMPLOYEE PRODUCTIVITY IN HEALTHCARE INDUSTRY is the bonafide work of Ms. Pooja .V. Raithatha & Ms. Shital .P. Vadhavi (Enrollment No118170592007 & 118170592009), who carried outthe research under my supervision. I also certify further, that to the best of my knowledge the work reported here in does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate..

Signature of the Faculty Guide

Mr. MiteshUnadkat

Ms. UrviSuchak

PREFACE

A Comprehensive project is one of the highly effective means of the learning and acquiring worldwide knowledge. It generates a concerted effort by students to acquire in depth knowledge on a subject and present the same in systematic manner.

A Comprehensive project Report is an integral part of the MBA program. The main objective of the Comprehensive project is to enhance the skill of researcher and gain the valuable knowledge of management skills that will be useful in the future career building.

In bid to becoming a successful business administrator, theory and practice of managerial elements are indispensable. Industrial training fills the gap of theory what we learn in the college and the practice what we scrutinize in the company. Hence, research is the only way out for the students of management to increase his analytical skill.

This Comprehensive project report is based on Hospital Industry. We have taken care to deal with the prescribed topics in sufficient depths and in a very lucid language.

ACKNOWLEDGEMENT

We wish to express our deep gratitude to Mr. Mitesh Unadkat & Miss Urvi Suchak for acting as a guide and providing us with continuous support and guidance.

This report could not have been completed without the inputs and the words of advice from their far which we will always remain grateful to them.

We wish gratitude to our other faculty members for taking keen interest in our project work and fine-tuning us efforts as and when required.

EXECUTIVE SUMMARY

People are the most important & valuable resource every organization has in the form of employee it has. Dynamic people can make dynamic organizations. Effective employees can contribute to the effectiveness of the organization competent & motivated people can make things happen & enable an organization to achieve its goals.

HR can help deliver organizational excellence by focusing on learning, quality, team work, and through various employee friendly strategies.

Today in a competitive era, the amount of competition has increase to such an extent that organization has further aggrieved their stress on proper man management.

Work-life conflict is defined as a form of inter-role conflict in which work and family demands are mutually in compatible so that meeting demands in one domain makes it difficult to meet demands in the other.

In our research we conceptualize work-life conflict broadly to include satisfaction of career, job and Life, health and spirituality, performance, free time for self-family and friends. With the help of different factors include how to reduce or remove work life imbalance between personal as well as professional life.

Work-Life Balance refers to effectively combining working life with private obligations or aspirations. Balance threatens to become destabilized when stress can not be adjusted through recreation or time off.

INDEXSr.NoParticularsPage.No

PART1 GENERAL INFORMATION

1Introduction to Healthcare and Hospital Industry2-22

1.1 The Hospital Industry3

1.2 Classification Of Hospitals5

1.3 Pest analysis for Indian hospital industry7

1.4 Factors Attracting Corporates In the Healthcare Sector8

1.5 List of Major Hospitals in Rajkot10

1.6 Work life Balance22

PARTIIPRIMARYSTUDY

2Introduction to Topic24-54

2.1 Literature Review30

2.2 Five Work-Life Domains To Manage34

2.3 Work Life Balance Model35

2.4 Creating work-life balance within the workplace42

2.5 Benefits Of work life balance46

2.6 Who is affected by a lack of work life balance?47

2.7 Determinants of work Life Balance50

2.8 Consequences Of work life balance52

2.9 Resolving The Dilemma Of Work-Life Balance: Developing Life-Maps

54

3Research Methodology63-71

3.1 Research Problem64

3.2 Research Objectives65

3.3 Research Design66

3.4 Sources of Data67

3.5 Formulation of Hypothesis68

3.6 Sampling Frame71

4Data interpretation & analysis72-94

4.1 Chi-square test93

5Research finding95

6Limitation of study96

7Suggestion/Recommendation 97

8Conclusion

9Bibliography

101. HEALTHCARE AND HOSPITAL INDUSTRY

Healthcare industry is a wide and intensive form of services which are related to well being of human beings. Health care is the social sector and it is provided at State level with the help of Central Government.

Right from the time of Ramayana and Mahabharata, health care was there but with time, Health care sector has changed substantially. With improvement in Medical Science and technology it has gone through considerable change and improved a lot.

Health care industry consists of

Dentists and Doctors

Protective care and Nursing

Pharmacies

Allied Medical, health services

Hospitals

Health care service is the combination of tangible and intangible aspect with the intangible aspect dominating the intangible aspect. In fact it can be said to be completely intangible, in that, the services (consultancy) offered by the doctor are completely intangible. The tangible things could include the bed, the dcor, medical equipments, medicines etc. Efforts made by hospitals to tangiblize the service offering.

1.1 The Hospital Industry

Some Facts

Indias healthcare industry is currently worth Rs73,000crore which is roughly 4-5 percent of the GDP. The industry is expected to grow at the rate of 13 percent for the next six years

which amounts to an addition of Rs 9,000 corers each year.

The national average of proportion of households in the middle and higher middle income group has increased from 14% in1990 to 20 % in 1999.

The population to bed ratio in India is 1 bed per 1000, in relation to the WHO norm of 1 bed per 300. In India, there exists space for 75000 to 100000 hospital beds.

Privateinsurancewilldrivethehealthcarerevenues.

Considering the rising middle and higher middle income group we get a conservative estimate of 200 million insurable lives Over the last five years, there has been an attitudinal change amongst a section of Indians who are spending more on healthcare. An increasingly fragmented market, lack of statistics, capital intensive operations and a long gestation period are all wise reasons to shy away from investing in the healthcare industry. Government and trust hospitals dominate the scene. Many of the trust hospitals suffer from poor management. Good corporate hospitals are still too few to amount to a critical mass. Corporate hospitals failed a decade ago because they emergedin isolation and werent part of a larger phenomenon. However, now, there are the insurance companies, the hospital hardware and the software companies that have come together to createthe boom.

Hospital Industry in India

Expense on healthcare in India is 5.25% of GDP

Accounts for 5.2% of GDP

Direct and indirect employment for 4 million people

Anticipated to grow at 13% per year

Only 12% of the scope offered has been tapped.

Expected to grow in size to 270000 corers by 2012

1.2 CLASSIFICATION OF HOSPITALS

On the basis of the OBJECTIVE

Teaching cum research centres. General hospital for treating generalailments. Special hospitals for specialized services .

On the basis of PATH OF TREATMENT:

Allopathy Ayurveda Homeopathy etc.

On the basis of the OWNERSHIP

Government hospital. Semi-government hospital. Voluntary organizations also runhospitals. Charitable trusts also runs hospitals.

On the basis of the SIZE

Teaching hospitals 500 beds District hospitals 300 beds Taluka hospitals 50 beds Primary health centers 6 beds

Pressure for Change on Health Services

ChangesChanges in Broadsocial indemandsupply changes

Demographics TechnologyGlobalization andknowledgeEpidemiologyGovernment reformsWorkforceThe public'sexpectationsFinancialSectoralreforms

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