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FIELD OBSERVATION REPORT

DOORMAN

HOTEL SURYA INDAH

SALATIGA

Submitted in Partial Fulfillment of

The Requirements for

The Professional Title of “Ahli Madya”

Compiled by:

SERIUS JAYA ZEGA

3111009

DIII PROGRAM OF ENGLISH DEPARTMENT

FACULTY OF LANGUAGE AND LITERATURE

SATYA WACANA CHRISTIAN UNIVERSITY

SALATIGA

2015

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Approval Page

This paper about Doorman of Hotel Surya Indah Salatiga has been defended

before the Faculty of Language and Literature Examination of Satya Wacana

Christian University Salatiga.

Day and date : 23rd

January, 2015.

Place : G1, FBS- Kartini Salatiga.

It has already been accepted as a partial requirement for the degree of Diploma

III.

Rindang Widiningrum.SS.M.Hum

Paper Advisor Anna Sriastuti, S.Pd.,M.Hum

Examiner

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ACKNOWLEDGEMENTS

Great thanks prayed to the Lord Jesus Christ for His power and grace so

author could finished this paper well. With the completion of this paper, the

author would like to thank to all those who have helped in the implementation of

observation to finally finish this report. Author would like to thank to :

1. My wife Etika Yuliani and my son Eben Haezer K. N. Zega for the

support, and prayer.

2. My beloved Mom I. Setia Gea who help the writer and give pray from

begin to the end of my study, and brother Bena’ato Zega and his wife

sayangi Gea.

3. Special thank to BNKP and YPTKSW who gaved me chance to have

study in Satya Wacana Christian University.

4. My family (mother, father, sisters, brothers) for the support given to

me.

5. Mr. In Yusuf and Mrs. Sianny Astuty for all support, prayer, and

guidance.

6. Mrs. Rindang Widianingrum as my preceptor, thank you for the

guidance, patient, time and support to finish my paper.

7. Mr. Agus Sunanto as the Fron Officer of Hotel Surya Indah who

helped the author to write this paper.

8. All teacher and staff of FBS for the help, knowledge, and support.

9. All of my classmates for the togetherness and friendship.

10. Everyone who helped author to write this paper well done, which

cannot be mentioned, thank for the help, support and prays.

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BRIEF SUMMARY

Hotel Surya Indah was build in 1982 that means it is stand for about 32

years long. For that long exist this hotel does not make good effort if compared to

other hotel in salatiga. There are some point that are different such as principle

and managerial system hold by this hotel. Soenarto Hartadji is the owner of Hotel

Surya Indah live in Semarang but he rarely come and see the situation of his hotel.

The management is surrendered to the employee, so the owner does not really

care with the managerial system used by his employee.

Observed the doorman is the first focus of this paper, but after all the

observation finished, writer found many things which are not equal to theories

learned. Fron Office must divide into some division like receptionist, customer

service, doorman, concierge,doorbell,etc; but in this hotel one people could served

more than what had became their responsibilities, means one person could be

doormen, and also doorbell, or even receptionist.

Writter found problems during the observation time, the complication

managerial system is the most confusion face by writter at first, but finally writter

could understand why this hotel take a different step to be run. This observation is

becoming so important for the writer, when many people learn or followed the

step of something known best but here writer could learn something different than

usual.

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TABLE OF CONTENTS

Title Page......................................................................................................... i

Approval Page .................................................................................................. ii

Acknowledgements .......................................................................................... iii

Brief Summary................................................................................................. iv

Table Of Contents ............................................................................................ v

CHAPTER I

Introduction ............................................................................................... 1

1.1. Background .................................................................................... 1

1.2. Purpose .......................................................................................... 2

1.3. Advantages ..................................................................................... 2

1.4. Company Profile ............................................................................ 3

1.5. Interviewee Profile ......................................................................... 3

CHAPTER II

Theoretical Review ..................................................................................... 4

2.1. Hotel ............................................................................................... 4

2.2. Hotel Classification ......................................................................... 4

2.3. Fron Office ...................................................................................... 5

2.4. Doorman ......................................................................................... 8

2.5. Job List............................................................................................ 9

2.6. Requirements .................................................................................. 10

CHAPTER III

Analysis

3.1.Description ...................................................................................... 11

3.1.1. Compatibility of Theory and Practice ......................................... 11

3.1.2. Incompatibility ........................................................................... 13

3.1.3. Working Pattern ......................................................................... 15

3.1.4. Things Influence incompatibility ................................................ 16

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3.2. Roles of English .............................................................................. 16

3.2.1. Role of English in the Company ............................................... 16

3.2.2. Form of the use of English ........................................................ 17

3.2.3.Obstacle of the Use of English ................................................... 17

3.3. Reflection

3.3.1. Advantages .............................................................................. 18

3.3.2. Disadvantages .......................................................................... 18

3.3.3. Learning ................................................................................... 19

CHAPTER IV

4.1. Conclusion .................................................................................... 20

4.2. Sussgestions .................................................................................. 21

References ........................................................................................................ 22

Appendices ....................................................................................................... 23