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Parts and people. In the news.
September 2008 Edition
In this issue:
HOT CAPACITOR?Flynn’s got some swell infofor you!
REACH FOR A STARSERIES CG1000—And make money byadding IAQ to everyinstallation!
AVOID HASSLES:Why TotalSense™ makestotal sense.
WORKING TOGETHER
FREE Stuff in 2008FREE 2008
NOVEMBER DECEMBEROCTOBER
Actual promotional item styles may vary slightly.Visit www.totaline.com and click the “FREE STUFF” link.
COMING SOON
AVAILABLE NOW
LAUNCHED IN MAY LAUNCHED IN JUNELAUNCHED IN APRIL
Tools not included
LAUNCHED IN FEBRUARY LAUNCHED IN MARCHLAUNCHED IN JANUARY
LAUNCHED IN JULY LAUNCHED IN AUGUST LAUNCHED IN SEPTEMBER
It’s like keeping a full-serviceHVAC/R lab in your truck.
It’s like keeping a full-serviceHVAC/R lab in your truck.
Maximus comfortium solutionasfor your business.
Totaline utility bag*
FREE! Get a FREE Totaline utility bag with online offer completion and proof of purchase (2008 invoiceshowing minimum ten line items on one order from a Totaline sales center. See site for details.)Go to www.totaline.com, click the link to “Free Stuff” for full details and follow the instructions.*While supplies last. One per person; certified HVAC/R professionals only.FREE!
Celebrating 20 years of the Totaline tradition of knowledge and training.The Totaline sales team is trained to provide the answers and
service you need to be your best on the job.
PAGE 2SEPTEMBER PAGE 11SEPTEMBER
Septembermightmean back to school, textbooks andtests for many, but this issue of Working Together is spotlighting adifferent kind of test this fall. TotalSense™ fluid analysis kits canhelp HVAC/R professionals discover problems with equipment bytesting equipment fluids such as oil and refrigerant. Available atTotaline sales centers, the kits provide everything you need tosend a sample to our specialized lab for analysis. Once thesample is tested, you receive a complete report analysis that canhelp you repair or ward off problems in your customers'equipment. Read more about this essential testing service onpages seven and nine and learn how to receive a free Totalineheavy duty rain poncho with the purchase of three TotalSense oilanalysis kits or one refrigerant analysis kit from a Totaline salescenter.
September also means more closed windows and doors inhomes, and many HVAC/R customers might be thinking about
indoor air quality (IAQ). Totaline sales centers carry a completeselection of IAQ accessories to address your customers’ needs,including the Totaline Star Series CG1000 electronic air cleaner.Contractors and technicians can receive a free pair of left-cuttingor right-cutting sheet metal snips with the purchase of a CG1000.See page eight and visit www.totaline.com for more information.(FREE STUFF offers are available in the United States andCanada.)
That's not all you'll find in this issue of Working Together,though. Ed Gancarz talks about performance improvement in hiscolumn, and Stump Jim Flynn features a “hot” question about thefailure rates of capacitors. So dive in and enjoy the issue.
Mike DziokTotaline marketing manager
STUMP JIM FLYNN
CAPACITORS CAN’T TAKE THE HEAT?
Totaline training manager Jim Flynn answers your questions about Totaline sales centers and the HVAC/R industry.
James Flynn
Q: When the weather gets scorching hot, capacitors swell up and fail at an amazing rate. What really causes this condition?And are dual run caps more prone to this failure? Thanks!—Larry Waters, service tech residential
A: Thanks for the question, Larry. This is what I found out from our expert: “Increases in temperature cause increases in elec-trolyte ionization with resultant increases in electronic emission from the electrolyte. This lowers the potential required to rup-ture or puncture the dielectric or oxide film. Thus, an increase in temperature results in a lowering of the breakdown voltage.Dual capacitors are definitely more prone.”
Because I used his question in this column, Larry gets Totaline FREE STUFF. Do you have an HVAC/R question? Send it tome, and if I use it here, you get FREE STUFF!
Jim Flynn is training manager for Totaline sales centers and has 35 years of experience in HVAC/R. Every month, wechallenge readers to Stump Jim Flynn with a question about Totaline sales centers and the industry. Contact him [email protected].
PAGE 10SEPTEMBER PAGE 3AUGUST
JugLugger refrigerant carrying strap*
FREE!
• ACR copper tube• refrigerant• thermostat wire
• air conditioner whips• REF copper coils• copper fittings
• black pipe and fittings• brass fittings• PVC fittings
HVAC/R victories. Every day.
Totaline sales centers are proud to celebrate 20 years of HVAC/Rmoments like this one.In the HVAC/R business, wasted time is wasted money. That’s why Totaline sales centers strive to be yourone-stop shop. From Puron® refrigerant to linesets to copper fittings, Totaline sales centers are yournumber one source for everything you need to do your job.
Get a FREE JugLugger® refrigerant carrying strap with online offer completion and proof of purchase(2008 invoice showing purchase of two R410A Puron® refrigerants from a Totaline sales center. Seesite for details.) Go to www.totaline.com, click the link to “Free Stuff” for full details and follow theinstructions. *While supplies last. One per person; certified HVAC/R professionals only.FREE!
HVAC/R victories. Every day.
*JugLugger is a registered trademark of SC Products Inc.
PAGE 4SEPTEMBER PAGE 9SEPTEMBER
Go to www.totaline.com, click the link to “Free Stuff” forfull details and follow the instructions. *While supplies last.One per person; certified HVAC/R professionals only.
FREE Totaline heavy dutywork shirt with online offercompletion and proof ofpurchase (2008 invoiceshowing purchase of oneHEPA air cleaner or onehumidifier from a Totalinesales center).
FREE!Totaline heavyduty work shirt*
FREE Totaline Saber objectpurifier replacement bulb withonline offer completion andproof of purchase (2008 invoiceshowing the purchase of fourSaber object purifiers from aTotaline sales center).
Totaline Saber objectpurifier replacement bulb*
We’ll help you break in to IAQ......but only if you leave that ridiculous outfit in the truck.Whether you’re new to IAQ or are a seasoned pro, the CG1000 makes it easy to increaseyour profits. It can be installed in virtually any unit in just a few minutes without using toolsand it only takes a 24-volt hookup. Start offering your customers cleaner indoor air today— and get paid to change their filters every three to four months!
Check out these other IAQ offers:
FREE! FREE!FREE!FREE sheet metal snipswith online offer completionand proof of purchase(2008 invoice showingpurchase of one TotalineStar Series CG1000electronic air cleaner froma Totaline sales center).
FREE!sheetmetal snips*
FREE!When it comes to easy IAQ, the Totaline Star Series
CG1000 electronic air cleaner is a breeze.“It’s simple to install,” said John Loeffler, Totaline
category manager. “It fits in the one-inch filter installationarea that virtually every heating and cooling unit has. Notools are needed. You can install it in a matter of minutes.”The air cleaner is easy to carry to the job site, and onlytakes a 24-volt hookup — and there’s no rewiring to worryabout.
One of the most profitable IAQ product solutions forcontractors, the CG1000 whole home air cleaner providesfollow-up business opportunities as well: filters should be
replaced every three to four months, which keeps serviceproviders in touch with customers.
Beginning September 1, contractors and technicianscan receive a free pair of left-cutting or right-cutting sheetmetal snips with the purchase of a CG1000. Visitwww.totaline.com for more information.
The CG1000 is part of a comprehensive line of TotalineIAQ solutions now available at Totaline sales centers. “Weoffer a wide array of media filters, HEPA filters, humidifiers,HRVs and ERVs, air purifiers, and object purifiers (UVlighting), allowing our customers to become full providers ofIAQ solutions,” Loeffler said.
IAQ THE EASYWAYAT TOTALINE SALES CENTERS
• Viscosity: measures internal resistance to flow at a giventemperature in relation to time.
• Mixed Oil Percentage: identifies residual mineral oil mixed inPolyolester (POE) and Alkylbenzene oils.
Totaline sales centers offer TotalSense Fluid Analysis kits, whichinclude sampling container and sampling instructions, return forms,and the analysis. After the analysis, a detailed report with practicalservice recommendations is provided. The TotalSense Fluid AnalysisService also includes technical guidelines and analytical support forinterpreting results. The TotalSense lab is a fully equipped HVAC/Rlaboratory offering a full range of additional analytical servicesincluding refrigerant, oil, lithium bromide, water and brine analyses, allat a fraction of the cost of equipment repair, replacement orunnecessary downtime.
For more information on TotalSense Fluid Analysis Services, call1-877-460-7575 or visit: www.fluidanalysisservices.com
PAGE 8SEPTEMBER PAGE 5SEPTEMBER
Totaline heavy duty rain poncho*
FREE! Get a FREE Totaline heavy duty rain poncho with online offer completion and proof of purchase (2008invoice showing purchase of three TotalSense oil analysis kits or one refrigerant kit from a Totalinesales center. See site for details.) Go to www.totaline.com, click the link to “Free Stuff” for full detailsand follow the instructions. *While supplies last. One per person; certified HVAC/R professionals only.FREE!
A full-service labthat fits in your hand.Prevent problems and hassles easily with a TotalSense™kit.
Don't wait for something to break — avoiding hassles is easy with a TotalSense fluid analysis kit.Just gather a sample in the provided container, then send it back to the TotalSense lab. You'll
have results and recommendations back in a few days. Look super-professionaland prevent costly problems for your customers — they'll love you for it.
DON’T MISS OPPORTUNITIES
Mike Zales, Totaline category manager
TotalSense kits can also help contractors build their business throughoffering new and expanded service contract agreements. The benefitsare invaluable to customers, so it is just common sense to useTotalSense kits yearly as part of maintenance agreements.
IT’S FAST!Within 72 hours of receiving the sample, a detailed, practical report isprovided via e-mail, fax or customer website with recommendations forequipment maintenance. A rush service is also offered.
VIEW A SAMPLE REPORT!View detailed sample reports at www.fluidanalysisservices.com.
GET FREE STUFF!Beginning September 1, contractors and technicians can receive a freeTotaline heavy duty rain poncho with the purchase of three TotalSenseoil analysis kits or one refrigerant analysis kit from a Totaline salescenter. Visit www.totaline.com for more information.
PAGE 6SEPTEMBER PAGE 7SEPTEMBER
PREVENTIVE MAINTENANCE:AN OUNCE OF PREVENTION ISWORTH
A POUND OF CURE
Goodmanagers and employees in any industry work hard and want tosucceed at their jobs. In a recession, when HVAC/R businesses are lookingharder at resources and performance, in an effort to pinpoint cost problemsindividual performance becomes even more important. “At times like this, we'reall trying to get everything done and seeing a lot of market and performanceissues,” said Ed Gancarz, principal of the SHA+RP Institute. Manifesting ascallbacks, lack of productivity, and lack of selling, performance issues can affectan entire HVAC/R business.
How do performance issues become a problem?• Managers and leaders in many instances can be too hands off. “There is
almost an overcorrection on some managers' parts not to be a micromanager,”Gancarz said. This can lead to performance issues that begin small, are notaddressed early enough, and then compound into habits. The issues linger.
• Performance issues aren't looked at proactively. “Maybe someone noticesmore callbacks or no ancillary sales — if it gets to this point, it is reactive andlate in the game,” Gancarz said.
To ward off performance issues, address current issues, and improveoverall performance, Gancarz says there are several steps leaders andemployees can take.
GIVING A GOOD PERFORMANCE
Leaders
• Remember that performance management is really conflict resolution.“We often hear the term 'constructive criticism,'” Gancarz said. “You'd have to bedarned good to both construct and criticize.” When talking to an employee aboutperformance, focus on the problem. Describe the problem specifically. (“Wehave not sold an air cleaner in the last month.”) Focus on the positive changethat is needed. (“This month, I want to sell 12 air cleaners.”)
• Sometimes the manager takes too much responsibility for fixing theperformance issue. “Make sure you're helping employees accomplish theirgoals.” Gancarz said.
• Hold daily or weekly leadership conversations. “The typical contractor isso busy that, weeks go by, and issues never get addressed,” Gancarz said.“Often, because of the pace of the HVAC/R business, the manager is also outthere doing work. It's hard to address performance issues when you're bothplayer and coach.” Even just a weekly 10-minute talk one-on-one with anemployee can help.
• Once you've engaged an issue, follow up on it. “You have to hold peopleaccountable and you have to be consistent so they know it was a significantissue,” Gancarz said. “Consistency is part of performance management.”
• When a goal is achieved, say thank you.
Employees
• Ask questions if you don't understand your leader’s goals or if you needhelp to achieve those goals.
• Participate in weekly or daily performance conversations, and don't beafraid to ask to talk to your leader one-on-one. “Every week, there should besome kind of communication mechanism where you can deal with problems,”Gancarz said.
• Focus on the positive change that is needed to improve performance.• Work with your leader to achieve performance improvement goals. “If an
improvement in air filter sales is wanted, for instance, split the responsibility forthis goal 50/50 between employees and manager,” Gancarz said.
• When a goal is achieved, say thank you.
Through good communication and by working together, managers and employees can meet and exceed their company's performance goals. “We should alwayschallenge people to accomplish more,” Gancarz said. “And when they meet their goals, we should let them know that we appreciate it, too.”
Edward Gancarz is the principal of the SHA+RP Institute. Its services includesmall business consulting and training, individual and group coaching,organization development, call center management and marketing and sellingsupport. If you would like business training conducted at your Totaline salescenter, contact your parts store manager or the SHA+RP Institute.
Phone: (315) 263-1234E-mail: [email protected]
One of themost important, cost-effective ways to protectair-conditioning and refrigeration equipment from system failures andcompressor reliability problems is to use a TOTALSENSE™ FluidAnalysis Services kit. Offered exclusively through Totaline sales centers,TotalSense kits analyze fluid samples from operating systems for signsof contamination, corrosion and conditions that could lead to systemfailures.
A Useful Evaluation ToolThe most critical component of any air conditioning or refrigeration
system is the compressor. It’s the component most likely to be damaged
by system abuse. Contractors and technicians have several options fordetermining the status of compressors in industrial and commercialapplications. Periodic or annual teardown inspections are one, butthey’re expensive, time consuming, and do not always find all potentialwear areas. Teardown inspections can also lead to other problems if thecompressor is improperly reassembled.
Another option is using periodic oil samples to determine if wear orother potential system problems exist. TotalSense Fluid Analysis kits usea non-invasive test procedure that is quick and easy to perform, andavoids the potential reassembly errors of a teardown. The analyticalreport provided with the TotalSense Fluid Analysis Service givesinformation about the system condition, can pinpoint problemcomponents, and indicate the sources of contamination. Taking an oilsample at the startup of a new system to get a baseline reading, andtaking regular samples every four to six months during the lifetime of thesystem is recommended. Trending data from these routine samples canindicate the start of compressor wear or the breakdown of refrigerant oroil, and can help pinpoint specific conditions and problems before acostly failure occurs.
A TotalSense Fluid Analysis kit can also help you to maximizeperformance of a system. In establishing or beginning a preventivemaintenance program, oil sample results are viewed as a single set ofdata for a snapshot indication of the equipment’s condition. A history ofoil analysis provides a complete picture of the system heath and cangive indications of conditions that require attention, as well as allowingfor the effective planning, budgeting, and scheduling of major repairs.Equipment lifetime is extended and emergency downtime is minimized.
The TotalSense TestsThe TotalSense Fluid Analysis Service routinely conducts the
following four tests to evaluate compressor lubricants. The number andtype of test may vary depending on the particular lubricant andapplication.
• Infrared Analysis (IR): lubricant type identification.• Moisture Content: detects potential water leaks.• Total Acid Number (TAN): measurement of organic and inorganic
acids present.• Spectrochemical Analysis: determines the degree of wear and/or
corrosion occurring in a system.
A selection of optional tests is also available:
• Chlorides/Fluorides: detects hydrolysis and thermal decompositionof refrigerant.
• Ion Activity: conductivity measurement of water washings of thelubricant.
by Mike Zales, Totaline category manager
PAGE 6SEPTEMBER PAGE 7SEPTEMBER
PREVENTIVE MAINTENANCE:AN OUNCE OF PREVENTION ISWORTH
A POUND OF CURE
Goodmanagers and employees in any industry work hard and want tosucceed at their jobs. In a recession, when HVAC/R businesses are lookingharder at resources and performance, in an effort to pinpoint cost problemsindividual performance becomes even more important. “At times like this, we'reall trying to get everything done and seeing a lot of market and performanceissues,” said Ed Gancarz, principal of the SHA+RP Institute. Manifesting ascallbacks, lack of productivity, and lack of selling, performance issues can affectan entire HVAC/R business.
How do performance issues become a problem?• Managers and leaders in many instances can be too hands off. “There is
almost an overcorrection on some managers' parts not to be a micromanager,”Gancarz said. This can lead to performance issues that begin small, are notaddressed early enough, and then compound into habits. The issues linger.
• Performance issues aren't looked at proactively. “Maybe someone noticesmore callbacks or no ancillary sales — if it gets to this point, it is reactive andlate in the game,” Gancarz said.
To ward off performance issues, address current issues, and improveoverall performance, Gancarz says there are several steps leaders andemployees can take.
GIVING A GOOD PERFORMANCE
Leaders
• Remember that performance management is really conflict resolution.“We often hear the term 'constructive criticism,'” Gancarz said. “You'd have to bedarned good to both construct and criticize.” When talking to an employee aboutperformance, focus on the problem. Describe the problem specifically. (“Wehave not sold an air cleaner in the last month.”) Focus on the positive changethat is needed. (“This month, I want to sell 12 air cleaners.”)
• Sometimes the manager takes too much responsibility for fixing theperformance issue. “Make sure you're helping employees accomplish theirgoals.” Gancarz said.
• Hold daily or weekly leadership conversations. “The typical contractor isso busy that, weeks go by, and issues never get addressed,” Gancarz said.“Often, because of the pace of the HVAC/R business, the manager is also outthere doing work. It's hard to address performance issues when you're bothplayer and coach.” Even just a weekly 10-minute talk one-on-one with anemployee can help.
• Once you've engaged an issue, follow up on it. “You have to hold peopleaccountable and you have to be consistent so they know it was a significantissue,” Gancarz said. “Consistency is part of performance management.”
• When a goal is achieved, say thank you.
Employees
• Ask questions if you don't understand your leader’s goals or if you needhelp to achieve those goals.
• Participate in weekly or daily performance conversations, and don't beafraid to ask to talk to your leader one-on-one. “Every week, there should besome kind of communication mechanism where you can deal with problems,”Gancarz said.
• Focus on the positive change that is needed to improve performance.• Work with your leader to achieve performance improvement goals. “If an
improvement in air filter sales is wanted, for instance, split the responsibility forthis goal 50/50 between employees and manager,” Gancarz said.
• When a goal is achieved, say thank you.
Through good communication and by working together, managers and employees can meet and exceed their company's performance goals. “We should alwayschallenge people to accomplish more,” Gancarz said. “And when they meet their goals, we should let them know that we appreciate it, too.”
Edward Gancarz is the principal of the SHA+RP Institute. Its services includesmall business consulting and training, individual and group coaching,organization development, call center management and marketing and sellingsupport. If you would like business training conducted at your Totaline salescenter, contact your parts store manager or the SHA+RP Institute.
Phone: (315) 263-1234E-mail: [email protected]
One of themost important, cost-effective ways to protectair-conditioning and refrigeration equipment from system failures andcompressor reliability problems is to use a TOTALSENSE™ FluidAnalysis Services kit. Offered exclusively through Totaline sales centers,TotalSense kits analyze fluid samples from operating systems for signsof contamination, corrosion and conditions that could lead to systemfailures.
A Useful Evaluation ToolThe most critical component of any air conditioning or refrigeration
system is the compressor. It’s the component most likely to be damaged
by system abuse. Contractors and technicians have several options fordetermining the status of compressors in industrial and commercialapplications. Periodic or annual teardown inspections are one, butthey’re expensive, time consuming, and do not always find all potentialwear areas. Teardown inspections can also lead to other problems if thecompressor is improperly reassembled.
Another option is using periodic oil samples to determine if wear orother potential system problems exist. TotalSense Fluid Analysis kits usea non-invasive test procedure that is quick and easy to perform, andavoids the potential reassembly errors of a teardown. The analyticalreport provided with the TotalSense Fluid Analysis Service givesinformation about the system condition, can pinpoint problemcomponents, and indicate the sources of contamination. Taking an oilsample at the startup of a new system to get a baseline reading, andtaking regular samples every four to six months during the lifetime of thesystem is recommended. Trending data from these routine samples canindicate the start of compressor wear or the breakdown of refrigerant oroil, and can help pinpoint specific conditions and problems before acostly failure occurs.
A TotalSense Fluid Analysis kit can also help you to maximizeperformance of a system. In establishing or beginning a preventivemaintenance program, oil sample results are viewed as a single set ofdata for a snapshot indication of the equipment’s condition. A history ofoil analysis provides a complete picture of the system heath and cangive indications of conditions that require attention, as well as allowingfor the effective planning, budgeting, and scheduling of major repairs.Equipment lifetime is extended and emergency downtime is minimized.
The TotalSense TestsThe TotalSense Fluid Analysis Service routinely conducts the
following four tests to evaluate compressor lubricants. The number andtype of test may vary depending on the particular lubricant andapplication.
• Infrared Analysis (IR): lubricant type identification.• Moisture Content: detects potential water leaks.• Total Acid Number (TAN): measurement of organic and inorganic
acids present.• Spectrochemical Analysis: determines the degree of wear and/or
corrosion occurring in a system.
A selection of optional tests is also available:
• Chlorides/Fluorides: detects hydrolysis and thermal decompositionof refrigerant.
• Ion Activity: conductivity measurement of water washings of thelubricant.
by Mike Zales, Totaline category manager
• Viscosity: measures internal resistance to flow at a giventemperature in relation to time.
• Mixed Oil Percentage: identifies residual mineral oil mixed inPolyolester (POE) and Alkylbenzene oils.
Totaline sales centers offer TotalSense Fluid Analysis kits, whichinclude sampling container and sampling instructions, return forms,and the analysis. After the analysis, a detailed report with practicalservice recommendations is provided. The TotalSense Fluid AnalysisService also includes technical guidelines and analytical support forinterpreting results. The TotalSense lab is a fully equipped HVAC/Rlaboratory offering a full range of additional analytical servicesincluding refrigerant, oil, lithium bromide, water and brine analyses, allat a fraction of the cost of equipment repair, replacement orunnecessary downtime.
For more information on TotalSense Fluid Analysis Services, call1-877-460-7575 or visit: www.fluidanalysisservices.com
PAGE 8SEPTEMBER PAGE 5SEPTEMBER
Totaline heavy duty rain poncho*
FREE! Get a FREE Totaline heavy duty rain poncho with online offer completion and proof of purchase (2008invoice showing purchase of three TotalSense oil analysis kits or one refrigerant kit from a Totalinesales center. See site for details.) Go to www.totaline.com, click the link to “Free Stuff” for full detailsand follow the instructions. *While supplies last. One per person; certified HVAC/R professionals only.FREE!
A full-service labthat fits in your hand.Prevent problems and hassles easily with a TotalSense™kit.
Don't wait for something to break — avoiding hassles is easy with a TotalSense fluid analysis kit.Just gather a sample in the provided container, then send it back to the TotalSense lab. You'll
have results and recommendations back in a few days. Look super-professionaland prevent costly problems for your customers — they'll love you for it.
DON’T MISS OPPORTUNITIES
Mike Zales, Totaline category manager
TotalSense kits can also help contractors build their business throughoffering new and expanded service contract agreements. The benefitsare invaluable to customers, so it is just common sense to useTotalSense kits yearly as part of maintenance agreements.
IT’S FAST!Within 72 hours of receiving the sample, a detailed, practical report isprovided via e-mail, fax or customer website with recommendations forequipment maintenance. A rush service is also offered.
VIEW A SAMPLE REPORT!View detailed sample reports at www.fluidanalysisservices.com.
GET FREE STUFF!Beginning September 1, contractors and technicians can receive a freeTotaline heavy duty rain poncho with the purchase of three TotalSenseoil analysis kits or one refrigerant analysis kit from a Totaline salescenter. Visit www.totaline.com for more information.
PAGE 4SEPTEMBER PAGE 9SEPTEMBER
Go to www.totaline.com, click the link to “Free Stuff” forfull details and follow the instructions. *While supplies last.One per person; certified HVAC/R professionals only.
FREE Totaline heavy dutywork shirt with online offercompletion and proof ofpurchase (2008 invoiceshowing purchase of oneHEPA air cleaner or onehumidifier from a Totalinesales center).
FREE!Totaline heavyduty work shirt*
FREE Totaline Saber objectpurifier replacement bulb withonline offer completion andproof of purchase (2008 invoiceshowing the purchase of fourSaber object purifiers from aTotaline sales center).
Totaline Saber objectpurifier replacement bulb*
We’ll help you break in to IAQ......but only if you leave that ridiculous outfit in the truck.Whether you’re new to IAQ or are a seasoned pro, the CG1000 makes it easy to increaseyour profits. It can be installed in virtually any unit in just a few minutes without using toolsand it only takes a 24-volt hookup. Start offering your customers cleaner indoor air today— and get paid to change their filters every three to four months!
Check out these other IAQ offers:
FREE! FREE!FREE!FREE sheet metal snipswith online offer completionand proof of purchase(2008 invoice showingpurchase of one TotalineStar Series CG1000electronic air cleaner froma Totaline sales center).
FREE!sheetmetal snips*
FREE!When it comes to easy IAQ, the Totaline Star Series
CG1000 electronic air cleaner is a breeze.“It’s simple to install,” said John Loeffler, Totaline
category manager. “It fits in the one-inch filter installationarea that virtually every heating and cooling unit has. Notools are needed. You can install it in a matter of minutes.”The air cleaner is easy to carry to the job site, and onlytakes a 24-volt hookup — and there’s no rewiring to worryabout.
One of the most profitable IAQ product solutions forcontractors, the CG1000 whole home air cleaner providesfollow-up business opportunities as well: filters should be
replaced every three to four months, which keeps serviceproviders in touch with customers.
Beginning September 1, contractors and technicianscan receive a free pair of left-cutting or right-cutting sheetmetal snips with the purchase of a CG1000. Visitwww.totaline.com for more information.
The CG1000 is part of a comprehensive line of TotalineIAQ solutions now available at Totaline sales centers. “Weoffer a wide array of media filters, HEPA filters, humidifiers,HRVs and ERVs, air purifiers, and object purifiers (UVlighting), allowing our customers to become full providers ofIAQ solutions,” Loeffler said.
IAQ THE EASYWAYAT TOTALINE SALES CENTERS
STUMP JIM FLYNN
CAPACITORS CAN’T TAKE THE HEAT?
Totaline training manager Jim Flynn answers your questions about Totaline sales centers and the HVAC/R industry.
James Flynn
Q: When the weather gets scorching hot, capacitors swell up and fail at an amazing rate. What really causes this condition?And are dual run caps more prone to this failure? Thanks!—Larry Waters, service tech residential
A: Thanks for the question, Larry. This is what I found out from our expert: “Increases in temperature cause increases in elec-trolyte ionization with resultant increases in electronic emission from the electrolyte. This lowers the potential required to rup-ture or puncture the dielectric or oxide film. Thus, an increase in temperature results in a lowering of the breakdown voltage.Dual capacitors are definitely more prone.”
Because I used his question in this column, Larry gets Totaline FREE STUFF. Do you have an HVAC/R question? Send it tome, and if I use it here, you get FREE STUFF!
Jim Flynn is training manager for Totaline sales centers and has 35 years of experience in HVAC/R. Every month, wechallenge readers to Stump Jim Flynn with a question about Totaline sales centers and the industry. Contact him [email protected].
PAGE 10SEPTEMBER PAGE 3AUGUST
JugLugger refrigerant carrying strap*
FREE!
• ACR copper tube• refrigerant• thermostat wire
• air conditioner whips• REF copper coils• copper fittings
• black pipe and fittings• brass fittings• PVC fittings
HVAC/R victories. Every day.
Totaline sales centers are proud to celebrate 20 years of HVAC/Rmoments like this one.In the HVAC/R business, wasted time is wasted money. That’s why Totaline sales centers strive to be yourone-stop shop. From Puron® refrigerant to linesets to copper fittings, Totaline sales centers are yournumber one source for everything you need to do your job.
Get a FREE JugLugger® refrigerant carrying strap with online offer completion and proof of purchase(2008 invoice showing purchase of two R410A Puron® refrigerants from a Totaline sales center. Seesite for details.) Go to www.totaline.com, click the link to “Free Stuff” for full details and follow theinstructions. *While supplies last. One per person; certified HVAC/R professionals only.FREE!
HVAC/R victories. Every day.
*JugLugger is a registered trademark of SC Products Inc.
Maximus comfortium solutionasfor your business.
Totaline utility bag*
FREE! Get a FREE Totaline utility bag with online offer completion and proof of purchase (2008 invoiceshowing minimum ten line items on one order from a Totaline sales center. See site for details.)Go to www.totaline.com, click the link to “Free Stuff” for full details and follow the instructions.*While supplies last. One per person; certified HVAC/R professionals only.FREE!
Celebrating 20 years of the Totaline tradition of knowledge and training.The Totaline sales team is trained to provide the answers and
service you need to be your best on the job.
PAGE 2SEPTEMBER PAGE 11SEPTEMBER
Septembermightmean back to school, textbooks andtests for many, but this issue of Working Together is spotlighting adifferent kind of test this fall. TotalSense™ fluid analysis kits canhelp HVAC/R professionals discover problems with equipment bytesting equipment fluids such as oil and refrigerant. Available atTotaline sales centers, the kits provide everything you need tosend a sample to our specialized lab for analysis. Once thesample is tested, you receive a complete report analysis that canhelp you repair or ward off problems in your customers'equipment. Read more about this essential testing service onpages seven and nine and learn how to receive a free Totalineheavy duty rain poncho with the purchase of three TotalSense oilanalysis kits or one refrigerant analysis kit from a Totaline salescenter.
September also means more closed windows and doors inhomes, and many HVAC/R customers might be thinking about
indoor air quality (IAQ). Totaline sales centers carry a completeselection of IAQ accessories to address your customers’ needs,including the Totaline Star Series CG1000 electronic air cleaner.Contractors and technicians can receive a free pair of left-cuttingor right-cutting sheet metal snips with the purchase of a CG1000.See page eight and visit www.totaline.com for more information.(FREE STUFF offers are available in the United States andCanada.)
That's not all you'll find in this issue of Working Together,though. Ed Gancarz talks about performance improvement in hiscolumn, and Stump Jim Flynn features a “hot” question about thefailure rates of capacitors. So dive in and enjoy the issue.
Mike DziokTotaline marketing manager
Parts and people. In the news.
September 2008 Edition
In this issue:
HOT CAPACITOR?Flynn’s got some swell infofor you!
REACH FOR A STARSERIES CG1000—And make money byadding IAQ to everyinstallation!
AVOID HASSLES:Why TotalSense™ makestotal sense.
WORKING TOGETHER
FREE Stuff in 2008FREE 2008
NOVEMBER DECEMBEROCTOBER
Actual promotional item styles may vary slightly.Visit www.totaline.com and click the “FREE STUFF” link.
COMING SOON
AVAILABLE NOW
LAUNCHED IN MAY LAUNCHED IN JUNELAUNCHED IN APRIL
Tools not included
LAUNCHED IN FEBRUARY LAUNCHED IN MARCHLAUNCHED IN JANUARY
LAUNCHED IN JULY LAUNCHED IN AUGUST LAUNCHED IN SEPTEMBER
It’s like keeping a full-serviceHVAC/R lab in your truck.
It’s like keeping a full-serviceHVAC/R lab in your truck.
