Felicity A. Alexander1421 32nd St NE Auburn, WA 98002 206-819-2639

FelicityAlexander@outlook.com

SUMMARY STATEMENT

Proven motivational leader with comprehensive experience in property management that includes operations, asset management, financial analysis, HR compliance, vendor negotiations, training, marketing, event planning, and resident relations. Strong communications skills and creative mindset combined with the ability to quickly learn new programs lead to a strong candidate able to plug into large and/or struggling properties and turn them profitable.

PROFESSIONAL EXPERIENCE

Essex Property TrustAugust 2014-Current

Community ManagerCastle Creek

Oversee day-to-day financial, sales, marketing, maintenance and administrative operation of the community Effectively manage personnel throughout their employment lifecycle including career planning and development,

accountability and performance management, and recognition Maintain the highest level of customer service for prospects, residents, vendors and corporate departments Manage financial performance and remain current on market conditions Comply with company standards as defined by company policy and applicable laws

MS Real Estate CompanyMay 2014-July 2014

Portfolio Manager Oversaw management of corporate office while responsible for 14 mixed use buildings in the greater Seattle area Portfolio consisted of Apartment Buildings, Duplexes, Single Family, Shared Housing and Commercial Space Duties included SODA’s, leasing, marketing, A/R, vendor/resident relations and emergency management Hire, supervised and trained on-site management staff Exercised judgment within defined procedures and practices to determine appropriate action when needed

Crossbeam Investments, LLPMay 2011-February 2014

Managing Director/Regional ManagerCorporate(August 2013-February 2014)

6 month contract as domestic liaison for foreign-based investors, turning a residential portfolio of 795 units and commercial portfolio of 200,000 sq ft. into viable corporation

Oversaw all capital projects while working with sites to ensure smooth day-to-day operations Set up corporate cell phone plan, email, employee benefits, HR systems, payroll, and bank administration for 20 accounts Facilitated smooth operation of the property management company during the takeover of 6 new properties Responsible for training, accounting, budget creation and Yardi Voyager 7.0 implementation for all sites Formed alliances with lenders, attorneys, contractors, and brokers Organized company events and designed marketing plans for portfolio

Property ManagerWestview (May 2011-July 2013)

Aided in the set-up of a separate management company for owners Partial renovation of the historic (more than 100 year old), 140-unit Seattle apartment building Conducted HR duties including payroll, new hire processing, and training New system implementation, complete financial packages, A/P, A/R Marketing and events planning for property and resident appreciation Conducted owner, investor and lender tours Secured bids for capital improvements while maintaining amicable vendor relations and adhering to approved annual

budgets Prepared property annual budgets

American Management Services dba PinnacleDecember 2009-April 2011

Business ManagerWestview(December 2009-April 2011)

Returned at the request of the owners after seeing a noticeable decline in operation of the property 10% increase in income within the first 90 days; continued improvement of 3% every month through 2010 Decreased vacancy loss by 26% in the first 90 days; back within budget within 9 months 2011 Emerald Awards nominee for Community Manager of the Year

Wasatch Property ManagementSeptember 2009-December 2009

Sr. Property ManagerMetropolitan Place, Burnett Station, Revo 225(September 2009-December 2009)

Managed 3 midrise, mixed use properties in downtown Renton Duties included property operations with a core focus on marketing and restructuring as properties had undergone a heavy

turn in prior management Stabilized in 3 months

American Management Services dba PinnacleFebruary 2004-April 2009

Business Manager Westview, Shorewood, and Verandas (July 2006-April 2009)

Managed 2 properties simultaneously in different cities Maintained all property operations according to corporate standards Analyzed performance and trends to develop monthly marketing plan Supervised leasing and maintenance staff and ensured policy and safety compliance Facilitated lender, audit and insurance inspections Approved time cards, hiring/termination, performance reviews, promotions, and staff training Outstanding Operational Performance - Fourth Quarter 2007 & Third Quarter 2008

Assistant Manager The Regent at Bellevue Way, The Villages at South Station, Overlake Park, and Pacific Park (March 2005-July 2006)

Management duties such as A/R, A/P, SODA’s, month-end, weeklies, leasing, resident relations, service requests, warm calls, file maintenance, collections, renewal program and marketing

Assisted in the renovations of The Regent at Bellevue Way, The Villages at South Station, and Overlake Park Apartments Aided in the sale of The Regent at Bellevue Way

Leasing Specialist Borgata, floated to other apartments within the company across 3 counties(February 2004-March 2005)

Performed all duties related to leasing including tours, background/credit checks, applications and renewals Received average of 94% rating on secret shop performed within the first 6 months

EDUCATION

Associates of Arts – CommunicationsPhi Theta Kappa – Pi Sigma Chapter2003 - Highline Community College

TECHNICAL QUALIFICATIONS

Industry specific: Yardi Voyager (6.0 & 7.0) and Integration, RealPage, Amenity Based Pricing, Yeildstar and On-site Microsoft Office: Word, Excel, Outlook, PowerPoint, Publisher HR Specific: ADP, Kronos, UltiPro, Learning Bridge, DayForce, L&I Compliance, Safety Awareness, OSHA Compliance, Fair Housing

CERTIFICATIONS

2012 Certified AHERA Building Inspector/Asbestos Awareness 2012 Respirator Training/Fit Test 2009 State of Washington Notary (Expires 1/10/18) 2009 EPA Certified Renovator/Lead Based Paint 2006 Tukwila Crime Free Multi-Housing Program 2000 Career Track, “How to Give Exceptional Customer Service”