FEEDBACK,

COACHING &

MENTORING

H + K U N I V E R S I T Y

L ISTENING

WHAT WE WILL COVER TODAY

MENTORING +

COACHING

PRACTICE

WHAT ARE OUR

CHALLENGES

WITH

LISTENING?

MAKE A SUGGESTION PAUSE DESCRIBE

IMPACT OBSERVE

BEHAVIORS

GIVING FEEDBACK

SHOW APPRECIATION REFLECT LISTEN

EFFECTIVELY BE OPEN

RECEIVING FEEDBACK

LISTENING

Lis

ten

Verify

Discover

Attend

Suspend

MENTORING

& COACHING

WHAT’S THE

DIFFERENCE

BETWEEN

MENTORING &

COACHING?

TWO DIFFERENT TYPES OF SUPPORT

COACHING MENTOR

Guiding someone by using their own experience or wisdom to improve that person’s skills. In other words ‘showing them the path.’

Coaching tends to be task/project focused with the line manager coaching a member of staff towards achieving a specific outcome.

5C’s MENTORING MODEL

CHALLENGES

CHOICES

CONSEQUENCES CREATIVE SOLUTIONS

CONCLUSIONS

T h e m e n t o r h e l p s t h e p e r s o n t o e x p l o r e t h e i r :

u  A means for learning & development

u  Guiding someone toward her or his goals.

An opportunity to correct someone’s behavior or actions Directing someone to take actions to meet goals.

Being the expert or supervisor with all the answers

COACHING IS:

LET’S

TRY IT!

R O L E P L A Y E X E R C I S E

WHAT IS THE BEST,

MOST NATURAL WAY

TO INCORPORATE

COACHING INTO YOUR

LEADERSHIP ROLE?

“You get the best effort from others not by lighting a fire beneath them,

Dr. Bob Nelson

FEEDBACK,

COACHING &

MENTORING

H + K U N I V E R S I T Y

THANK YOU