FEEDBACK,
COACHING &
MENTORING
H + K U N I V E R S I T Y
L ISTENING
WHAT WE WILL COVER TODAY
MENTORING +
COACHING
PRACTICE
WHAT ARE OUR
CHALLENGES
WITH
LISTENING?
MAKE A SUGGESTION PAUSE DESCRIBE
IMPACT OBSERVE
BEHAVIORS
GIVING FEEDBACK
SHOW APPRECIATION REFLECT LISTEN
EFFECTIVELY BE OPEN
RECEIVING FEEDBACK
LISTENING
Lis
ten
Verify
Discover
Attend
Suspend
MENTORING
& COACHING
WHAT’S THE
DIFFERENCE
BETWEEN
MENTORING &
COACHING?
TWO DIFFERENT TYPES OF SUPPORT
COACHING MENTOR
Guiding someone by using their own experience or wisdom to improve that person’s skills. In other words ‘showing them the path.’
Coaching tends to be task/project focused with the line manager coaching a member of staff towards achieving a specific outcome.
5C’s MENTORING MODEL
CHALLENGES
CHOICES
CONSEQUENCES CREATIVE SOLUTIONS
CONCLUSIONS
T h e m e n t o r h e l p s t h e p e r s o n t o e x p l o r e t h e i r :
u A means for learning & development
u Guiding someone toward her or his goals.
An opportunity to correct someone’s behavior or actions Directing someone to take actions to meet goals.
Being the expert or supervisor with all the answers
COACHING IS:
LET’S
TRY IT!
R O L E P L A Y E X E R C I S E
WHAT IS THE BEST,
MOST NATURAL WAY
TO INCORPORATE
COACHING INTO YOUR
LEADERSHIP ROLE?
“You get the best effort from others not by lighting a fire beneath them,
Dr. Bob Nelson
FEEDBACK,
COACHING &
MENTORING
H + K U N I V E R S I T Y
THANK YOU