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Quality Management & Engineering Business Process Management
Fernando Diniz Queiroz
Table of Contents
• Summary – pg. 03
• BPM & QMS Manager – pg. 04
• Project Quality Engineer – pg. 07
• Process Engineer – pg. 08
• Quality Analyst – pg. 10
• Quality Auditor – pg. 14
• Education & Courses – pg. 15
• Skills & Publications – pg. 16
• Contact Information – pg. 17
2
Summary
As a Six Sigma Black Belt I deploy business process
improvements maximizing the customer experience by
applying an extended set of quality management tools such as
statistical methods BPM and leading six sigma and lean
projects, establishing rules and governance, identifying roles
and responsibilities in a logical process flow in order to
optimize cycle time with reduced costs.
Invented, developed, negotiated and led the project of Design
Review Based on Process Mapping (DRBPM). Identified
supplier responsibility. Structured meetings to analyze
customer complaints and implemented methodologies for
optimization and solving problems.
Mapped business processes, created key performance
indicators. Applied technical knowledge through 3D
measurements, mechanical drawings analysis, calibrations
including the system management. Managed API, ISO,
Vallourec audits. Presented Management review meetings.
3
BPM & QMS Manager
Subsea Equipment Global Lead provider
Oil&Gas Business
January 2012 - September 2012
Managed Preventive & Corrective Actions process
Managed Quality System Processes
Managed & Followed QMS audits
4
BPM & QMS Manager
Subsea Equipment Global Lead provider
Oil&Gas Business
January 2012 - September 2012
Provided trainings
Deployed BPM with a SOA focus
Managed Change - Optimus and BPM Programs
Mapped and modeled
Business Processes
5
BPM & QMS Manager
Subsea Equipment Global Lead provider
Oil&Gas Business
January 2012 - September 2012
Managed the Measurement Process
KPI s Platform& Metrology
Created Strategies for Automation and Optimization
Deployed proper API
metrics
Developed and deployed Global Process Template
6
Project Quality Engineer
Subsea Equipment Global Lead provider
Oil&Gas Business
June 2011 - February 2012
Reviewed the project quality requirements in the contract
and associated technical documents provided by the
customer and assured those deliverables along the Neptune
Concept phases/ gates
Implemented Method of Analysis and Solving Problem
and Applied training for Cameron ring-O facility in Italy
Elaborated Quality Plan, Special Procedure, Inspection
and Test Plan and the Project Quality Plan
7
Process Engineer
Amazonas Special Motorcycles
March 2011 - June 2011
Designed and Engineered Motorcycle
Parts applying DFSS concepts
Researched motorcycle
market
Developed Manufacturing
Processes
8
Process Engineer
Amazonas Special Motorcycles
March 2011 - June 2011
Performed interfaces with Horex in Germany
Designed a new 1200cc model
9
Quality Analyst
Equipment Global Lead Provider
Mine Screening Business
September 2010 - March 2011
Created Intellectual property
The Leaf Springs Project
Reduced Costs by 71,5%
Developed Suppliers
Performed Special Inspections
Participated on SAP QM module
implementation
10
Quality Analyst
Global Services Division
January 2009 - September 2010
Deployed quality initiatives, provided teams trainings in Six
Sigma, ISO 9000, Quality Assurance Matrix (FMEA variant) &
The First Pass Yield
Invented the Design Review based on
Process Mapping (DRBPM)
;
;
11
Quality Analyst
Global Services Division
January 2009 - September 2010
;
;
Lead Innovation and change with excellent
team leadership and communications skills as a
Black Belt on Six Sigma Projects
Mapped & Modeled
processes
12
Quality Analyst
Global Lead Provider of High Pressure Machines
January 2007 - October 2008
;
;
Managed the Metrology
Process
Calibrated internal
measurement devices
Performed product
measurements with 3D machine
Realized technical drawings
interpretations
Realized internal process audits
13
Quality Auditor
Auto Parts division - Electric Machines
March 2004 - November 2006
;
;
Audited Processes according
VDA 6.3
Deployed Six Sigma
projects as a Green Belt
Performed product
measurements with 3D machine
Realized technical drawings
interpretations
Developed and Implemented
FMEA and PPAP
14
Education & Courses
Education University of Administration and Technology - FIAP
Master of Business Administration (M.B.A.),
Business Process Management focusing on Services Oriented Architecture
2012 – 2013
Anhanguera University
Bachelor
Production Engineer, 2006 - 2010
Technical High School Dr Aprigio Gonzaga
Drawing of Mechanical Projects, 1997 – 2000
SENAI Hermenegildo Campos de Almeida
Mechanical, 1995 – 1998
Courses Green Belt – 6 Sigma
6 Sigma Process Improvement
Leadership in 6 Sigma
Business Process Management
Business Transformation
Lean 6 Sigma Process Excellence
Process Management & Business
Analytics
SAP for Blue Harmony
6 Sigma Projects-Black Belt Role
Nimbus Author
Certified Courses Int’l Business English
(Toronto, Canada)
Global Business English
Quality Maturity Assessor (Houston, Texas)
API 6A (Houston, Texas)
API Q1 (Houston, Texas)
Process Auditor VDA 6.3
3D Measurement
Quality Management
(PAP,FMEA,kaizen,5s,lean)
Quality Systems Auditor ISO 9001 15
Skills & Publications
Skills
API 6A/17D
Microsiga
Excel
SAP solutions manager
8D
AWS D1.1
Minitab
PowerPoint
Design of Experiments
APQP
FMEA
ISO TS16949
BPM
MSA
Process Mapping
SPC
ISO 9001
CRM
MS Project
Process Optimization
VDA 6.3
SOA
Primavera
Innovation Management
PPAP
API Q1
SAP
Autocad
Nimbus Control
Ishikawa
Languages
English (Full professional proficiency)
Portuguese (Native)
Spanish (Professional working proficiency)
Publications DRBPM - Design Review Based on Process Mapping Canada Patent CA820100095 Issued September 16, 2010
Design Review Based on Process Mapping (DRBPM) is a methodology and a system
designed to achieve measurable, monetary results through focused improvements in
productivity and quality.
Leaf Springs Application for a Vibrating Screening Apparatus Korea Patent KOR791002394 Issued March 7, 2011
16
Contact Information
Fernando Diniz Queiroz
Birth:15/01/1981
E-mail: [email protected]
Phone: +551291174804
Home: Campos do Jordão – São Paulo – Campinas
LinkedIn: Fernando Queiroz
Skype: Fernando.diniz6
17