FaThe milyCaregiverhealthcareathome.ca/southeast/en/care/patient... · ronment for your senior to re-cuperate is important. One of the most common ac-cidents among seniors is fall-ing

NEWSMAGAZINE

TheFamilyCaregiverLet’s Get You Home

Health Linkspage 20

Resolving family conflict... page 8

Making home a safe place... page 5

APRIL 2017 www.thefamilycaregiver.com

... page 13

South East

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OPENING THE DOORTO BATHING CAREFalls are a major threat to the health and independence of older adults, people aged 65 and older. Each year in Canada nearly 1/3 of older adults experience a fall. Falls can be devasta�ng and result in serious injury, such as hip fracture or head injury that requires hospitaliza�on. In addi�on to the physical and emo�onal pain, many people need to spend at least a year in rehabilita�on.

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TEXTURED FLOOR

3April 2017 www.thefamilycaregiver.com

Making home a safe place for seniorsUn chez-vous plus sûr pour vos ainés ... page 5

Plenty of support available for caregiversLes sources de soutien pour les soignants ne manquent pas ... page 7

Resolving Family Caregiver ConflictRésoudre les conflits entre soignants familiaux ... page 8

Home automation for seniorsDomotique pour les aînés ... page 10

Feature:Let’s Get You Home (Service Listings)Le but… vous ramener à la maison! ... page 13

Living longer at home ... page 18

After a fall ... page 19

Health Links provides efficient careLes maillons santé offrent des soins efficients ... page 20

Care CoordinatorsCoordonnateur de Soins ... page 23

Fifty questions to save time, money & tears ... page 24

Local poet captures the south east heart and soul ... page 25

Marketplace ... page 26

OF INTEREST TO SOUTH EAST READERS...

10

PRESIDENT & PUBLISHER: Donald C. [email protected]

EXECUTIVE VICE-PRESIDENT: Terrence J. Morgan [email protected]

VICE PRESIDENT / ASSOCIATE PUBLISHER: Stuart Teather [email protected]

FINANCE: Ann Fenn

ACCOUNT MANAGER: Rick Billingshurst

ART DIRECTOR: Gerri Callahan: [email protected]

CAREGIVER OMNIMEDIA INC.P.O. Box 1060, 2130 King Road, King City, ON L7B 1B1

Phone: 905.833.6200 Toll-free: 1.800.209.4810 Fax: 905.833.2116E-mail: [email protected]

The Family Caregiver Newsmagazine is published 6x yearly, distributed through daily and weekly newspapers. TFCN is available through select home care retail partners.

The information provided in The Family Caregiver Newsmagazineis for informational purpose only. It is not intended to replace or substitute for

medical, legal or financial advice. The practical suggestions, advice and tips have beentested or reviewed by individuals or organizations involved in Family Caregiving.

We welcome your comments and suggestions at [email protected]. Unsolicited manuscripts are invited but will not be returned.

Publication mail agreement #41116033 Registration number 7207759Note: Some articles in this publication have originally appeared on

www.caring.com and are being reprinted here with permission

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FamilyCaregiver .com

SOUTH EAST EDITION EDITOR: Gary Buffett: [email protected]

CEO’S MESSAGEThe Patients First Act is part of the government’s ongoing work under the Patients First: Action Plan for Health Care which aims to improve the health care system in Ontario. The services offered by Community Care Access Centres (CCACs), will now be delivered by the Local Health Integration Networks (LHINs).

Therefore, this will be the final edition of The Family Caregiver Newsmagazine published by the South East CCAC. We have published 10 editions since 2013 and I hope and trust this information has helped family caregivers fulfil their important role.

As we sunset the South East CCAC to transition to the South East LHIN, I am proud of the accomplishments of the South East CCAC.

I would like to thank our staff, management, board of directors and service providers who have worked in partnership to provide home and community care to approximately 15,000 patients each day. The South East CCAC has consistently performed as a highly rated CCAC in Ontario as expressed by patients and their caregivers in the provincial client and caregiver experience evaluation. These partnerships also lead the CCAC to achieving Accreditation with Exemplary Standing in 2012.

Thank you to Caregiver Omnimedia for bringing the idea of The Family Caregiver Newsmagazine to us. This Newsmagazine supports goal six of the Ministry of Health and Long-Term Care’s 10 point plan to strengthen home and community care by introducing expanded caregiver supports to better recognize caregivers’ important role and to empower both caregivers and clients.

A special thank you to our readers and the thousands of family caregivers who support loved ones so they are able to remain safe and cared for in the community.

Sincerely,

Jacqueline Redmond, CEOSouth East Community Care Access Centre

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PRISCILLA FERNANDES

Home Instead Senior Care Brampton

There’s no place like home. It’s a place of comfort and familiar-ity; a place where we feel safe and protected. But for seniors, a place they once considered safe can become dangerous. Unfortunately, we often don’t think about how we can make home a safer place for seniors until they’re returning home from the hospital.

Seniors already have a high risk of injuring themselves at home, and that risk only in-creases with the addition of injuries or illness that further impairs their mobility. One of the biggest dangers and points of anxiety for family caregiv-ers is that their loved one will fall, slowing down their recov-ery, or worse, creating a new injury.

It’s important family car-egivers know how to spot safety hazards within the home and what precautionary measures they can take to pre-vent accidents from happen-ing. Making the extra effort to safeguard seniors in the place they spend the most time will help both you and your loved one rest at ease.

The Effects of Aging As we age, our senses dimin-ish. We rely on our senses to help us avoid hazards and ori-ent ourselves safely within a space. This contributes to increased mobility problems, balance issues, and impaired motor skills. Unfortunately for seniors, injuries or illness can further their senses, mak-

ing them more vulnerable to falling and other accidents at home.

By the age of 60 our pupils are about one-third of the size they were at 20 years old. Cou-ple that with aging-related eye conditions such as cataracts and macular degeneration and it can be difficult for sen-iors to spot tripping hazards, especially in low lighting. It’s also difficult for older adults to detect slick spots on floors due to a decrease in blood flow to nerve endings that reduces their sense of touch. And fi-nally, with age, the structures inside the ear change and functions decline, affecting the ability to maintain balance and to sit, stand or walk.

It’s important for caregiv-ers to understand the signs of aging and how it affects a sen-ior’s ability to avoid hazards within the home. Being able to put yourself in their shoes and understand what’s affect-ing their mobility will help you identify hazards and prevent accidents.

The Fight Against FallingA recent survey conducted by Home Instead Senior Care found that 85% of seniors have done nothing to prepare their homes for aging. Whether recovering from surgery or illness, creating a safe envi-ronment for your senior to re-cuperate is important.

One of the most common ac-cidents among seniors is fall-ing. In fact, according to a re-search study by Home Instead, 40% of trips to the hospital and

ER are caused by falls and other accidents at home, and about half of those accidents could have been prevented. The most common issues are tripping hazards, storage that is too high or too low, and bath-rooms without assistive equip-ment.

To start making a home safer for a senior loved one, remove potential tripping hazards that could create a slip and fall situation. Put away throw rugs and loose mats, and inspect large rugs for tears that some-one could trip on. Remove any cords as well as any other clut-ter such as books, clothes and shoes to ensure clear pathways for your senior to get around.

You should also make it easy for your senior to move around the house. Move low tables and other furniture around to cre-ate wide spaces for mobility. Make sure your light fixtures have at least 60-watt bulbs and that nightlights are available in hallways, bathrooms and their bedroom.

Sitting down and getting up becomes more difficult as we age. Make sure your chairs are the right height for your senior and that the armrests are sturdy. A chair is too low if their knees are above their hips when sitting, and it’s too high when their legs don’t touch the floor. If a chair is too low you can always add a cushion or pillow to raise the height.

In the bathroom the addi-tion of non-skid mats in the bathtub and shower floors are an easy and cheap way to pre-vent slip and falls. Depending

on the mobility of your senior loved one, it’s helpful to install grab bars next to the toilet or shower.

Lastly, make sure medica-tions and other items your senior needs are easily within reach. It’s also important to be aware of the side-effects of their prescriptions. Certain medications or combinations of meds can make them drow-sy and could lead to a fall. Be-ing aware of all the factors that can affect your senior loved one’s mobility will give them the support they need to lead to a quick and full recovery.

Being Proactive with Senior Care To help keep your loved one safe and prevent home acci-dents, you should be inspect-ing their living space once a year for potential hazards. Home Instead research also found that 53% of home acci-dents experienced by seniors could have been prevented. Even if your senior is not com-ing home from the hospital, taking preventative measures to identify potential dangers

at least once a year can make a difference.

Communication is impor-tant, and home safety is a topic you should both feel comfortable discussing. Put yourself in their position - it’s not easy to admit you need help. Listen to their needs and make sure they feel involved in the process of making their home safe.

Be aware that after an acci-dent, seniors may limit their ac-tivities for fear of falling again. While being cautious is a good thing, it can be overdone. If your senior limits their activi-ties, they could lose strength and flexibility, increasing their risk of falling again. Helping your senior loved one remain physically active is an essen-tial part of preventing further falls and injuries.

To help families take proac-tive measure to ensure home is a safe place for their senior loved ones, visit Home Instead Senior Care’s website www.caregiverstress.com/senior-safety, which includes helpful tips and resources, including a handy home safety checklist.

Making home a safe place for seniors

6 www.thefamilycaregiver.com April 2017

PRISCILLA FERNANDES

Home Instead Senior Care Brampton

On n’est jamais aussi bien que chez soi. C’est un endroit confortable, que l’on connaît bien; un endroit où l’on se sent en sécurité et protégé. Mais pour les personnes âgées, un endroit qui était auparavant sûr peut devenir dangereux. Malheureusement, il arrive souvent que nous ne pensions à rendre plus sûrs les domi-ciles des personnes âgées que lorsqu’elles reviennent d’un séjour à l’hôpital.

Les personnes âgées courent déjà des risques élevés de se blesser à domicile et ces risques ne font qu’augmenter lorsqu’une blessure ou une maladie réduit encore davan-tage leur mobilité. L’un des plus grands dangers et mo-tifs d’anxiété pour les aidants naturels sont les risques de chutes qui peuvent ralentir le processus de guérison ou, pire encore, être la cause d’une nouvelle blessure.

Il est important que les aid-ants naturels sachent repérer les risques pour la sécurité à la maison, ainsi que les précau-tions à prendre pour éviter que des accidents se produisent. En vous efforçant de mieux protéger les personnes âgées là où elles vivent, vous ferez en sorte que vous et les personnes qui vous sont chères puissiez reposer l’esprit tranquille.

Les effets du vieillissement En vieillissant, nos sens s’émoussent. Nos sens nous aident à éviter les dangers et contribuent à notre orienta-tion spatiale. Cet émousse-ment contribue à accentuer nos problèmes de mobilité, de

perte d’équilibre et d’habileté motrice. Malheureusement pour les personnes âgées, les blessures ou la maladie peu-vent atténuer davantage les sens, ce qui les rend plus vul-nérables aux chutes et autres accidents à la maison.

À 60 ans, la taille de nos pupilles équivaut au tiers de ce qu’elle était à 20 ans. Ce phénomène, associé à d’autres maladies des yeux liées au vieillissement, comme les cat-aractes et la dégénérescence maculaire, fait en sorte qu’il peut être difficile pour les per-sonnes âgées de percevoir les risques de trébuchement, par-ticulièrement dans les endroits mal éclairés. Il est également difficile pour les personnes plus âgées de percevoir les surfaces glissantes en raison de la dimi-nution du flot sanguin vers les extrémités nerveuses, ce qui émousse le sens du toucher. Et enfin, avec l’âge, les structures de l’oreille interne changent et leurs fonctions diminuent, ce qui nuit à la capacité de garder l’équilibre et de s’asseoir, se te-nir debout ou marcher.

Il est important que les aid-ants comprennent les signes de vieillissement et la façon dont ils empêchent une per-sonne âgée d’éviter les risques dans la maison. Et réussissant à vous mettre à leur place et à comprendre ce qui nuit à leur mobilité vous serez mieux en mesure de repérer les risques et de prévenir les accidents.

Pour éviter les chutesUne étude récente menée par Home Instead Senior Care a révélé que 85 % des person-nes âgées n’ont rien fait pour préparer leur domicile en

prévision de leur vieillisse-ment. Que ce soit à la suite d’une chirurgie ou d’une mala-die, il est important de créer un milieu sûr pour une personne âgée.

Les chutes représentent l’un des accidents les plus fréquents chez les personnes âgées. D’ailleurs, selon une étude de Home Instead, 40 % des transports à l’hôpital et à l’urgence sont dus à des chutes et à d’autres accidents surve-nus à la maison, et environ la moitié de ces accidents aurai-ent pu être évités. Les prob-lèmes les plus fréquents sont les risques de trébuchement, les objets rangés trop haut ou trop bas et les salles de bains non munies d’équipements d’assistance.

Pour commencer à rendre le domicile plus sûr pour une personne âgée qui vous est chère, éliminez les risques de trébuchement pouvant provo-quer une glissade et une chute. Enlevez les carpettes et les paillassons mal fixés et vérifiez qu’il n’y a pas de déchirures dans les moquettes qui pourrai-ent faire trébucher quelqu’un. Éliminez les cordons et autres encombrements comme des livres, des vêtements et des chaussures pour dégager les passages qu’empruntent les personnes âgées pour se dé-placer.

Vous devez aussi leur fa-ciliter le plus possible les dé-placements dans la maison. Enlevez les tables basses et autres meubles pour créer de vastes espaces où il est facile de bouger. Il doit toujours y avoir des ampoules d’au moins 60 watts dans les luminaires, et des veilleuses dans les cor-ridors, les salles de bain et les

chambres à coucher.Le fait de s’asseoir et de se

relever devient plus difficile avec l’âge. Vérifiez que les fau-teuils sont de la bonne hauteur pour les personnes âgées et que les appuis-bras sont bien solides. Un fauteuil est trop bas si les genoux sont plus hauts que les hanches quand on est assis, et il est trop haut si les pieds ne touchent pas le sol. Si un fauteuil est trop bas, on peut toujours ajouter un coussin ou un oreiller pour l’élever.

Dans la salle de bain, l’ajout de tapis antidérapants dans la baignoire et dans la douche contribue à réduire les risques de glissades et de chutes, à peu de frais. Selon le degré de mo-bilité de la personne âgée, il peut être utile d’installer des barres d’appui près de la toi-lette ou de la douche.

Enfin, les médicaments et autres articles dont la per-sonne âgée a besoin doivent être à portée de main. Il est important aussi de connaî-tre les effets secondaires des médicaments sur ordonnance. Certains médicaments ou com-binaisons de médicaments peu-vent la rendre somnolente et provoquer une chute. En con-naissant tous les facteurs pou-vant nuire à la mobilité d’une personne âgée qui vous est chère, vous l’aiderez à guérir rapidement et complètement.

Prendre soin des personnes âgées de façon proactive Pour contribuer à assurer la sécurité de vos êtres chers et prévenir les accidents à domi-cile, vous devriez inspecter une fois par année l’espace où ils vivent pour déceler les ris-ques possibles. L’étude menée

par Home Instead a également révélé que 53 % des accidents subis à domicile par les per-sonnes âgées auraient pu être évités. Même si ce n’est pas après un retour de l’hôpital, le fait de prendre des mesures préventives une fois par année pour repérer les dangers possi-bles peut faire une différence.

La communication est im-portante et la sécurité à domi-cile est un sujet dont il faut discuter ouvertement. Met-tez-vous à la place d’une per-sonne âgée — il n’est pas facile d’admettre que l’on a besoin d’aide. Soyez à l’écoute de ses besoins et faites en sorte qu’elle se sente impliquée dans le processus visant à rendre son domicile plus sûr.

Sachez qu’après un acci-dent, les personnes âgées peu-vent limiter leurs activités par crainte de chuter de nouveau. C’est une bonne chose d’être prudent, mais sans exagéra-tion. Si une personne âgée limite ses activités, elle pour-rait perdre de la force et de la souplesse, ce qui augmente le risque de chuter de nouveau. Le fait d’aider les personnes âgées qui vous sont chères à rester actives physiquement joue un rôle essentiel dans la prévention d’autres chutes et d’autres blessures.

Pour aider les familles à prendre des mesures proac-tives afin que le domicile des personnes âgées qui leur sont chères soit sécuritaire, visitez le site Web de Home Instead Senior Care, à l’adresse www.caregiverstress.com/senior-safety, où vous trouverez des conseils utiles et des ressourc-es, comme une pratique liste de vérification de la sécurité à domicile.

Un chez-vous plus sûr pour vos ainés

For more information, visit www.caregiverstress.com/senior-safety


What do bereavement, stroke recovery, brain injury, cancer, Alzheimer’s disease, hepatitis, mood disorders, ostomy, preg-nancy and infant loss have in common? They all have sup-port groups available across the South East. There are 36 support groups listed in South-EastHealthline.ca.

Many organizations offer support group meetings for patients and their caregivers and often guest speakers pro-vide insight and information on various topics of interest.

“Many folks are hesitant to join a support group, so I asked for the experts’ opinion of what advantages a support group provides. By experts, I mean the members of our regular groups.” says Kristel Nicholas, an Education & Support Co-ordinator with the Alzheimer Society. “Here’s what they told me:”

“A group provides a safe en-vironment to express my con-cerns that are understood by the others and can often find a solution when we alone can’t find an answer to a specific problem.

“We are all in the same boat with much to gain from shar-ing experiences and learning from each other. Surprisingly, we find how much commonal-ity there is in the challenges we all face. It makes us feel good to know we are not alone in our journey. I must note that new members are very pleasantly surprised to know that such groups are available to them.

“Hang in there, you will nev-er be alone on this journey....get involved and stay with it. If you are not comfortable with a par-ticular group, there are always alternate groups available to participate with.”

Support groups are offered in different ways:A self-help support group is fully organized and managed by its members, who are com-monly volunteers and have personal experience in the subject of the group’s focus.

Professionally operated support groups are facilitated by professionals who some-times do not share the prob-lem of the members but have specialized knowledge and training.

The Alzheimer Society adopts a combination of both approaches to running support group meetings. “One of our members told us that support groups, either as an individual caregiver or with his spouse, are without any doubt, the most valuable asset available to him”, says Nicholas. “The cross-talk between group par-ticipants, led by a moderator, is the most valuable tool to help them manage.” The shared expertise from the moderator of the group, the staff at the agency and fellow participants is the key to moving forward with strength and confidence on this pathway.”

Do not wait to seek sup-port as a last resort. A support group can help you:• Become an expert on your

situation.• Educate yourself: find out

what’s available in your community.

• Become active: advocate for you and your loved one’s rights.

• Speak with other caregiv-ers.

To learn more about a number of support groups in your area please visit www.southeast-healthline.ca

Plenty of support available for caregivers

www.southeasthealthline.ca www.lignesantesud-est.ca

Les sources de soutien pour les soignants ne manquent pasQuel est le point commun en-tre le deuil, le rétablissement après un AVC, les lésions céré-brales, le cancer, la maladie d’Alzheimer, l’hépatite, les troubles de l’humeur, les sto-mies, la grossesse et la perte d’un bébé? Vous trouverez dans la région du Sud-Est des groupes de soutien qui traitent de toutes ces questions. Il y a en effet 36 groupes de soutien répertoriés sur le site Web lig-nesantesud-est.ca.

De nombreux organismes offrent des groupes d’entraide s’adressant aux patients et à leurs soignants, et souvent des conférenciers invités y présen-tent des observations et de l’information sur divers sujets d’intérêt.

« Bien des gens hésitent à se joindre à un groupe de soutien. J’ai donc demandé à des ex-perts de m’indiquer les avan-tages qu’ils en retirent. Par « experts », j’entends les mem-bres de nos groupes réguli-ers, indique Kristel Nicholas, coordonnatrice de l’éducation et du soutien auprès de la So-ciété Alzheimer. Voici ce qu’ils m’ont dit : »

« Un groupe offre un envi-ronnement sécuritaire où je peux exprimer mes préoccupa-

tions tout en sachant qu’elles seront comprises par les mem-bres, et parfois je trouve une solution à un problème par-ticulier que je n’aurais pas pu trouver seul. »

« Nous sommes tous dans le même bain et avons tellement à gagner à partager nos expéri-ences et à apprendre les uns des autres. Fait surprenant, nous découvrons à quel point les défis auxquels nous som-mes confrontés sont sembla-bles. Cela nous donne un senti-ment de satisfaction de savoir que nous ne sommes pas seuls à suivre ce cheminement. Je dois préciser que les nouveaux membres sont agréablement surpris d’apprendre l’existence de ces groupes. »

« Tenez bon, vous ne serez jamais seul dans votre chem-inement... participez et main-tenez le cap. Si vous ne vous sentez pas à l’aise au sein d’un groupe, il y aura toujo-urs d’autres groupes qui vous conviendront peut-être davan-tage. »

Les groupes de soutien varient selon leur approche : Les groupes d’entraide auto-nomes, qui sont très organisés et gérés par leurs membres. Ceux-ci sont généralement des bénévoles qui ont une expéri-ence personnelle de la ques-

tion traitée par le groupe. Les groupes de soutien an-

imés par des professionnels, qui n’ont pas nécessairement une expérience personnelle de la question abordée par le groupe, mais ont des connais-sances et une formation spé-cialisées.

La Société Alzheimer a re-cours à une combinaison de ces deux approches dans les réun-ions de ses groupes de soutien. « Un de nos membres nous a dit que les groupes de soutien, qu’il y assiste en tant que soi-gnant seul ou en compagnie de sa conjointe, sont sans aucun doute la principale ressource à sa disposition, a indiqué Ni-cholas. Le dialogue entre les participants du groupe, dirigé par un modérateur, s’avère l’outil le plus précieux pour les aider à gérer leur situation. Les compétences partagées par le modérateur du groupe, les membres du personnel de l’organisme et les participants sont l’élément crucial qui leur permet de poursuivre leur cheminement avec détermina-tion et confiance. »

N’attendez pas que la par-ticipation à un groupe de sout-ien soit une mesure de dernier recours. Un groupe de soutien peut vous aider : • à devenir un expert sur vo-

tre situation• à vous éduquer en décou-

vrant ce qui est offert dans votre communauté

• à devenir actif en défendant vos droits et ceux de votre proche

• à vous entretenir avec d’autres soignants

Pour en apprendre davantage sur les groupes de soutien of-ferts dans votre région, allez à www.lignesantesud-est.ca.

Les sources de soutien pour les soignants ne manquent pas


Family relationships can be complicated at the best of times. When you add the stressful responsibility of caregiving into the mix and you may find yourself in a difficult situation. Below are some tools you can employ to protect yourself and your loved ones from these additional stressors.

Have crucial conversations. It is inevitable that difficult topics will arise when planning and caring for family members. Who will pay for what? Who will be responsible for what? These and other questions can contribute to hurt feelings and perceived unfairness. Have a family meeting, including the care receiver, to discuss these important topics. The best time to have these discussions is when you enter into a caregiving role; however any time a decision is to be made a crucial conversation should take place. When participating in discussions remember to let all members of the family have uninterrupted time to share their perspectives. This is a difficult time for all and giving people the space to speak and be heard goes a long way to building and maintaining relationships. Be sure to consider everyone’s interests when making decisions, this will allow for long lasting and respectful agreements.

Sort out the details. When you have come to a decision about who will be responsible for what in the caregiving plan, ensure you are discussing the details. By outlining and defining the details of the responsibilities you are less likely to have future misunderstandings that could

lead to disputes. For example, if it is agreed that you will be responsible for the financial aspects of caregiving, make sure you know exactly what is expected of you. Do you pay the household bills, the mortgage, all banking, etc.? Or are you only responsible for a portion of those duties? Make sure you and your family have clear expectations about each other’s roles and leave no room for interpretation.

Continue the dialogue. The caregiver role is often ongoing and there will be a need to continue communicating. Family members should carve out time for updates and conversations about the caregiving plan. By keeping the lines of communication open you will prevent unnecessary escalation of issues. It is also useful to go over the caregiver plan and make necessary modifications to roles and responsibilities and the changing needs of the care receiver.

Care for the Caregiver. When you are in good health, physically and emotionally, conflict situations will be much easier to manage. Know yourself and what you need to be healthy and ready to be in a caregiver role. Ensure you are taking time to rejuvenate and regenerate yourself during these difficult times; after all you must be healthy to effectively care for others. If you are feeling burnout out, depleted, or are suffering from Compassion Fatigue, a family conflict may agitate you further. Never forget, that your own health is top priority.

Seek outside help. Sometimes you will need assistance from outside of the family. A third party mediator or facilitator can guide your family through these difficult discussions, keep you focused, and assist the family in maintaining respectful communication. A

mediator offers a confidential and unbiased approach to addressing conflict situations that allows all members of the family to be heard and their concerns addressed. A meditator can be hired inexpensively and may save the family future costs associated with the conflict of caregiving.

Meaghan Welfare is the Direc-tor of Conflict Engagement and is committed to helping individuals and organizations to embrace workplace conflict to increase employee satisfac-tion and organizational effec-tiveness. For more informa-tion about Meaghan and her services visit her website at www.conflictengagement.ca [email protected] Continued on page 9

Resolving Family Caregiver Conflict

Les relations de famille ne sont jamais faciles, même en temps normal. Lorsque la nécessité de prendre soin d’un proche, responsabilité particulière-ment éprouvante, est ajoutée à l’équation, vous pourriez être mis à rude épreuve. Vous trou-verez ci-dessous des stratégies pour vous éviter, à vous et à

vos proches, ces sources de stress additionnelles.

Ayez des conversations im-portantes. Il est inévitable que des sujets de conversa-tion pénibles soient soulevés lorsque vous préparez un plan de soins pour un proche et lui prodiguez des soins. Qui s’occupera des factures? Comment les responsabil-ités seront-elles réparties? Ce genre de question peut fr-oisser les gens et leur donner l’impression d’avoir été traités de manière inéquitable. Or-ganisez une réunion de famille (à laquelle participera la per-sonne recevant des soins) pour discuter de ces questions cruciales. Il serait préférable d’avoir ce genre de discussion dès que vous adoptez le rôle de

soignant, toutefois, vous devez également tenir une discus-sion importante chaque fois qu’une décision doit être prise. Lorsque vous participez à de telles discussions, n’oubliez pas d’accorder à chaque mem-bre de la famille du temps pour exprimer son point de vue sans être interrompu. C’est une période difficile pour toutes les parties concernées, et en donnant à chacun le temps de s’exprimer et de se faire enten-dre, vous contribuez grande-ment à l’établissement et au maintien de bonnes relations. Assurez-vous de prendre en compte les intérêts de chacun lorsque vous prenez des déci-sions; il en résultera des en-tentes durables et fondées sur le respect.

Entendez-vous sur les dé-tails. Lorsque vous en arrivez à une décision au sujet des re-sponsabilités relatives au plan de soins qui seront assumées par chaque personne, assurez-vous de discuter des détails. En précisant et en définissant les détails de chaque tâche, vous réduirez le risque de malen-tendus à l’avenir qui pourrai-ent entraîner des disputes. S’il est convenu que vous serez responsable des aspects fin-anciers des soins prodigués, par exemple, assurez-vous de savoir exactement ce que l’on s’attend de vous. Est-ce que vous payerez les factures du ménage et l’hypothèque? Est-ce que vous vous chargerez de toutes les opérations ban-caires, etc.? Ou ne serez-vous responsable que d’une partie de ces tâches? Assurez-vous que vous et les membres de votre famille avez des attentes claires au sujet de vos rôles

Résoudre les conflitsentre soignants familiaux

Meaghan Welfare, Director of Conflict Engagement


respectifs et ne laissez aucune place à l’interprétation. Poursuivez le dialogue. Le rôle de soignant est souvent un rôle de longue haleine, et il sera nécessaire de continuer à communiquer. Les membres de la famille devraient réserver

du temps pour les mises à jour et les conversations au sujet du plan de soins. En mainten-ant la conversation, vous em-pêcherez une escalade inutile des conflits. Il est également important de passer en revue le plan de soins et d’apporter

les modifications nécessaires aux rôles et responsa-bilités de chaque partie. N’oubliez pas non plus de tenir compte des besoins change-ants de la per-sonne recevant des soins.

Soignez le soign-ant. Lorsque vous êtes en bonne santé, physique-ment et émotion-

nellement, il vous est beaucoup plus facile de composer avec les situations conflictuelles. Apprenez à vous connaître et déterminez ce dont vous avez besoin pour rester en santé et être prêt à assumer le rôle de soignant. Prenez le temps de

vous redynamiser et de vous ressourcer pendant cette péri-ode difficile; après tout, vous devez être en santé pour pou-voir bien soigner les autres. Si vous vous sentez surmené ou épuisé, ou si vous souffrez de l’épuisement de la compas-sion, la survenue d’un conflit de famille pourrait exacerber la situation. N’oubliez jamais que votre propre santé est une priorité absolue.

Obtenez de l’aide. Vous aurez parfois besoin de demander l’aide d’une personne en dehors de la famille. Un médiateur ou facilitateur indépendant peut guider votre famille lors des discussions difficiles et favoris-er la tenue de communications respectueuses. Un médiateur gère les situations conflic-tuelles de manière confiden-

tielle et respectueuse, donnant ainsi à chaque membre de la famille l’occasion de se faire entendre et de discuter de ses préoccupations. Vous pouvez embaucher un médiateur à peu de frais et ainsi éviter les coûts éventuels associés au rè-glement de conflits découlant de la prestation de soins.

Meaghan Welfare est direc-trice de l’entreprise Conflict Engagement. Elle est déter-minée à aider les particuliers et les organismes à accepter les conflits au travail afin d’augmenter la satisfaction des employés et l’efficacité de l’organisme. Pour obtenir plus de renseignements sur Mea-ghan et les services qu’elle offre, consultez son site Web. www.conflictengagement.ca [email protected]

Résoudre les conflitsContinued from page 8

Lorsqu’un travailleur de la santé à domicile vous rend visite chez vous...

Tous les travailleurs de la santé à domicile doivent présenter une pièce d’identité au patient ou à son soignant à chaque visite.

Cette pièce d’identité doit comprendre le nom du travailleur, celui de l’organisme qui fournit les services ainsi qu’une photo.

Le travailleur doit également montrer cette pièce d’identité avant d’entrer dans le domicile du patient. S’il ne la montre pas, demandez-le-lui!

Veuillez communiquer avec votre coordonnateur de soins du CASC ou fournisseur de services si vous avez des questions.


Previous columns in Renova-tion Contractor have dem-onstrated the increasing importance of the seniors’ market to our industry. How-ever, many in the homecare industry believe this market is being overlooked by reno-vators. Statistics show there are more than 1,000 people turning 65 every day in this country. There are now more Canadians over 65 than there are under 15. This means the seniors market is a sleeping giant, and one that’s wak-ing up with a huge appetite for home modification.

In many cases assistance to these seniors is being pro-vided by family caregiv-ers. There are currently 8.5-mil-lion family caregivers in Canada, up from 2.5-million in 2003. Another 2-million family members will take on that re-sponsibility in 2017. The very fact that a family caregiver is needed to support a fam-ily member is an indication that the household could ben-efit from some form of home modification. Statistics show more than 40 percent of fami-ly caregivers will modify their home and/or their loved ones home for inclusive living.

Family caregivers, occupa-tional therapists, and other home healthcare profession-als are important players in making sure the best choices are made when it comes to home modifications.

Contractors looking to get into the home modification

market to support homecare providers must understand the mobility and functional needs of homecare delivery and the growing wish by the vast majority of Canadians to age in place. There is a lot to learn about the needs and options available to assist family caregivers keeping aging parents, children with disabilities, and seniors with mobility issues safe and inde-pendent in their homes.

No one in 2016 wants to be labelled “old.” We must change the discussion relat-ed to renovation and aging.

The dialogue must include renovators, homeowners, and healthcare professionals, and be about adding features that enhance our lives today through livability, inclusive-ness, and universal design.

There are many myths around aging in place. People want to “thrive in place,” and whether they are 25, 45, 65, or 85, our homes are where we do the things we love to do, with the people we love to do them with.

Looking at aging in place through a new lens that ac-knowledges how we live – not just how long we live – will usher in a new generation of home improvement projects that benefit the young, the

young at heart and everyone in between.

Smart-home technol-ogy isn’t just for tech-savvy homeowners or early adop-ters anymore. Smart-home products are providing com-fort, convenience, and safety. There are also some tradi-tional home modifications

that make it easy to thrive in place, regardless of age.

Wi-Fi-enabled door hard-ware allows people to lock or unlock doors remotely, receive alerts when someone enters their home (such as a homecare worker), and share virtual keys with friends or family caregivers.

Smart-home security gives people and their care-givers peace of mind; extra features such as smart fire alarms and leak detectors increase safety and indepen-dence in the home.

Lighting sets the mood for a dinner party or lights up the way to the bathroom for unsteady seniors. Adequate

lighting helps prevent falls, a major concern of seniors, and lights can be programed to come on automatically at nightfall.

Sensors can track home-owners’ movements and take note of stumbles or stillness, both of which could indicate a medical emergency. Some

sensors can relay that infor-mation to family caregivers outside the home when these conditions exist.

Voice-activated devices provide hands-free control over the home, making it pos-sible to adjust the thermo-stat while carrying a load of laun-dry, turn on the bath-room lights without leaving bed, and even text to-do lists to a smartphone – all without lift-ing a finger.

Smart appliances can also play an important role. These include toilets that clean themselves, and stoves that can monitor themselves and advise the owner when they have been left on. These ap-

pliances can be controlled from a smartphone while out-side the home. Floors can be vacuumed, and the contents of your refrigerator can be checked, all from remote lo-cations.

Smart thermostats allow temperatures to be adjusted to match schedules, receive alerts, and analyze energy us-age so users can lower their day-to-day expenses.

Besides the formal home automation devices listed above, low-tech products are moving towards high-tech, with walk-in tubs and spas that offer easy access to the tub, and once inside, the smart technologies allow the user to enjoy controlled aro-matherapy, consistent water temperature, and the ability to lay back and relax after a hard day’s work. These de-vices also allow easy access for those with physical chal-lenges, including those using wheelchairs or other assist-ance devices.

We can all agree that it is important to plan ahead to address the needs of an ag-ing population. There are a number of government funding programs available,

Home automation for seniors

While new technology can seem intimidating, home-automation can be a major help for

seniors looking to age in place

Continued on Page 11


Les anciens articles parus dans Renovation Contractor ont démontré l’importance croissante du marché des per-sonnes âgées dans notre in-dustrie. Cependant, nombreux sont ceux qui, dans l’industrie des soins à domicile, pensent que ce marché est ignoré par les rénovateurs de résidences. Les statistiques indiquent que, chaque jour, plus de 1000 per-sonnes fêtent leurs 65 ans au pays. Il y a maintenant plus de Canadiens de plus de 65 ans qu’il y en a de moins de 15 ans. Ces chiffres signifient que le marché des aînés est un géant endormi — un géant qui s’éveille… avec un énorme appétit pour la modification de résidence.

Dans de nombreux cas, l’aide apportée à ces person-nes âgées est fournie par les proches aidants. Il y a actuel-lement 8,5 millions de proches aidants au Canada; ils étaient 2,5 millions en 2003. Deux mil-lions de membres de familles supplémentaires endosseront cette responsabilité en 2017. Le simple fait qu’un proche aidant soit nécessaire pour soutenir un membre de la famille est une indication que le ménage pourrait tirer profit d’une forme de modification de résidence. Les statistiques indiquent que plus de 40 % des proches aidants modifier-ont leur domicile et/ou celui des personnes qui leur sont chères.

Les proches aidants, les er-gothérapeutes et les autres pro-fessionnels des soins de santé à domicile sont des acteurs im-

portants qui s’assurent que les meilleurs choix sont effectués lorsqu’il s’agit de modification de résidence.

Les entrepreneurs qui cher-chent à pénétrer le marché de la modification de résidence pour soutenir les fournisseurs de soins à domicile doivent comprendre la mobilité et les besoins fonctionnels de l’offre de soins à domicile ainsi que le souhait croissant émanant de la vaste majorité des Cana-diens à vieillir chez eux. Il y a beaucoup à apprendre au sujet des besoins et des options of-fertes pour aider les proches aidants à garder des parents vieillissants, des enfants handicapés et des aînés ayant des problèmes de mobilité en toute sécurité et indépendants dans leur foyer.

En 2016, personne ne sou-haite être affublé de l’étiquette « vieux ». Nous devons chang-er la discussion en lien avec la rénovation et le vieillissement. Le dialogue doit inclure les rénovateurs, les propriétaires et les professionnels des soins de santé. Il doit en outre por-ter sur l’ajout de caractéris-tiques qui renforcent notre vie aujourd’hui, par le biais de l’habitabilité, l’inclusion et de la conception universelle.

Il y a de nombreux mythes au sujet du vieillissement à domicile. Les gens désirent « s’épanouir chez eux », et, qu’ils aient 25, 45, 65 ou 85 ans, la maison est l’endroit où l’on fait les choses que l’on aime avec les personnes avec qui nous aimons les faire.

Considérer le fait de vieillir

chez soi sous un angle nouveau qui reconnait notre manière de vivre – et pas seulement comb-ien de temps nous vivons – fera surgir une nouvelle généra-tion de projets d’améliorations résidentielles dont les jeunes, les jeunes de cœur et toutes les autres personnes pourront tirer avantage.

La technologie de la maison intelligente ne s’adresse plus uniquement aux propriétaires férus de technologie ou les pionniers. Les produits de la maison intelligente procurent confort, commodité et sécu-rité. Il y a également des modi-fications résidentielles qui fa-cilitent l’épanouissement chez soi, indépendamment de l’âge.

Les portes équipées de la technologie Wi-Fi permettent aux personnes de les ouvrir ou de les fermer à distance, de recevoir des alertes lorsque quelqu’un pénètre chez elles (p.ex. un auxiliaire en soins de santé à domicile), et partager des clés virtuelles avec des amis ou des proches aidants.

La sécurité des maisons intelligentes offre aux per-sonnes et à leurs aidants la tranquillité d’esprit; des cara-ctéristiques supplémentaires, comme les alarmes incendie intelligentes et les détecteurs de fuites augmentent la sécu-rité et l’indépendance à domi-cile.

L’éclairage crée l’ambiance pour un dîner de fête ou éclaire le passage pour se rendre aux toilettes pour les aînés insta-bles. Un éclairage adéquat aide à prévenir les chutes,

Domotique pour les aînésAlors que les nouvelles technologies peuvent

sembler intimidantes, la domotique peut constituer une aide de premier plan pour les

aînés qui souhaitent vieillir à domicile.

how-ever many simply do not know about these programs. Similarly, people are unaware of the benefits of modifying the home, or even what home modifications will provide the best solution for their needs.

Collaboration between renovators and occupational therapists in this area is clear-ly needed. There is little use in hiring a renovator to install a bathroom grab-bar when the person would be better served by installing a walk-in tub. Oc-cupational therapists conduct a detailed review of the condi-tion of the person needing as-sistance and can “prescribe” the features in the home that will make it more user-friend-ly. The renovator can make the changes happen.

To learn more about Home Modification Canada go to HomeMods.ca. To learn about how to contract for home reno-vations go to HiringAContrac-tor.com and RenoMark.ca.

The Canadian Home Builders’ Association (CHBA) and Car-egiver Omnimedia co-authored this article to encour-age col-laboration between our mem-

bers to better serve our aging population. Family Caregivers are the focus of Don Fenn’s King City, Ont.-based market-ing and media firm, Caregiver Omnimedia, as they act as the advocate between dozens of companies, 8.5-million fam-ily caregiv-ers, contractors, and the healthcare system. The 13-year-old firm also pub-lishes The Home Modification Guide and has been running Home Modification Confer-ences and Aging in Place sem-inars for the past 5 years.

Caregiver Omnimedia, along with several related busi-ness-es and not-for-profit home and community care provid-ers including the March of Dimes Canada, CMHC, Toronto Re-habilitation Institute, Cana-dian Standards Association, Ryerson’s Institute of Ageing, American Standard, and con-tractor based firms such Acces-sible Daily Living are working out the details for a national coalition, “Home Modification Canada,” to serve as a one-stop clearing house for trained contractors, occupational ther-apists, and consumers.

Continued from Page 10

Home automation

Continued on Page 12


une préoccupation importante chez les personnes âgées. Il peut en outre être programmé pour se mettre en marche au-tomatiquement dès que la nuit tombe.

Pourquoi l’ergothérapie est-elle importante pour la modification résidentielle?Le rôle des ergothérapeutes peut être incalculable pour le processus de modification résidentielle. En effet, ils aid-ent à trouver l’ajustement optimal entre la personne et son domicile, en identifiant les modifications prenant en compte la nature changeante de la maladie ou de la capac-ité. À son tour, cela peut op-timiser la qualité de vie et le temps passé à vivre à la mai-son.

Indépendamment de la recommandation ou de l’intervention, l’ergothérapie offre des solutions pratiques pour améliorer l’engagement dans les activités de tous les jours et la qualité de vie, ren-forcer la sécurité et réduire le stress et la pression de l’aidant.

Les capteurs peuvent suivre le mouvement des pro-priétaires et prendre note des chutes et des immobilités, les deux états pouvant indiquer une urgence médicale. Des capteurs peuvent relayer ces informations aux proches aidants hors du domicile, lorsqu’existent ces conditions.

Des dispositifs à activation vocale permettent de con-trôler la maison. Cela permet d’ajuster le thermostat, tout en portant un panier de linge, en allumant les lumières sans devoir quitter son lit, et même texter des choses à faire à un téléphone intelligent… le tout sans bouger le petit doigt.

Les appareils ménagers in-telligents peuvent également

jouer un rôle important. Ils incluent les toilettes qui se nettoient automatiquement et avertissent le propriétaire lorsqu’ils sont encore en marche. Ces appareils peu-vent être contrôlés depuis un téléphone intelligent lorsque l’on est hors de chez soi. Les sols peuvent être nettoyés et le contenu du réfrigérateur peut être vérifié… le tout à distance.

Les thermostats intelli-gents permettent d’ajuster les températures pour que celles-ci puissent s’aligner avec un horaire, la réception d’alertes et la consommation d’énergie pour que les utilisateurs puis-sent diminuer leurs dépenses quotidiennes.

En plus des appareils de do-motique ci-dessus, les produits de faible technologie évoluent vers la haute technologie, avec des spas et des baignoires à porte. Une fois à l’intérieur, la technologie intelligente permet à l’utilisateur de prof-iter d’une aromathérapie con-trôlée, une température d’eau constante et la possibilité de s’allonger et de se relaxer après une longue journée de travail. Ces appareils offrent également un accès facile aux personnes ayant des difficultés physiques, y compris les per-sonnes utilisant un fauteuil roulant et d’autres dispositifs d’assistance.

Nous pouvons tous conve-nir qu’il est important de bien planifier à l’avance pour répon-dre aux besoins d’une popula-tion vieillissante. Un certain nombre de programmes de financement gouvernemen-taux sont offerts. Cependant, bon nombre d’entre nous ne sont pas au courant de ces programmes. De la même manière, les gens ne sont pas au courant des avantages découlant de la modification

résidentielle, ou même quelles modifications offriront la meilleure solution pour leurs besoins.

La collaboration entre les rénovateurs et les er-gothérapeutes dans ce do-maine est clairement néces-saire. Il n’est pas très utile d’embaucher un rénovateur pour installer une barre d’appui alors que la personne serait mieux servie par l’installation d’une baignoire à porte. Les ergothérapeutes mènent un examen détaillé de l’état de la personne ayant besoin d’aide et peuvent « pre-scrire » les caractéristiques de la maison qui la rendront plus facile à utiliser. Pour en apprendre davantage sur la Home Modification Canada, rendez-vous à HomeMods.ca. Pour savoir comment pas-

ser un contrat en vue d’une rénovation résidentielle, ren-dez-vous à HiringAContrac-tor.com et RenoMark.ca.

La Canadian Home Build-er’s Association (CHBA) et Caregiver Omnimedia ont corédigé cet article pour en-courager la collaboration en-tre nos membres pour mieux servir notre population vieil-lissante. Les proches aid-ants sont le point focal de l’entreprise de marketing et média basée à King City (On-tario) dirigée par Don Fenn, Caregiver Omnimedia. À ce titre, ils défendent les intérêts de douzaines d’entreprises, de 8,5 millions de proches aid-ants, d’entrepreneurs et du système de soins de santé. Ce-tte entreprise fondée il y a 13 ans publie également le Home

Modification Guide. Elle a aussi organisé des séminaires consacrés à la modification résidentielle et au vieillisse-ment à domicile au cours des 5 dernières années.Caregiver Omnimedia, ainsi que plusieurs entreprises connexes et fournisseurs de soins à domicile et dans la communauté sans but lucra-tif, y compris March of Dimes Canada, le CMHC, le Toronto Rehabilitation Institute, le Groupe CSA, le Ryerson’s In-stitute of Ageing et American Standard. Des entreprises d’entrepreneurs comme Acces-sible Daily Living se penchent sur les détails d’une coalition nationale (Home Modification Canada) pour servir de guichet unique pour les entrepreneurs formés, les ergothérapeutes et les consommateurs.

Continued from Page 11

Domotique pour les aînés


HEATHER JENKINS, BSC PT

Home First Implementation SpecialistKingston General Hospital

People are living in their own homes longer as they age, but they are some-times living with complex medical is-sues and limited social supports. Car-egivers are often elderly themselves, and may be without connection to the array of services available. There is an opportunity to help create connections for these individuals and their caregiv-ers to the supports that can keep them living well at home. This is especially true after an admission to hospital.Hospitals in our region and across the province are putting the Home First philosophy into action. Home First is a philosophy that aims to keep patients - specifically high needs seniors - safe in their homes for as long as possible with community supports. It creates a common understanding amongst all members of the health care team that every patient admitted to the hospital should expect to return home, and be provided the opportunity to make any long term living decisions from there.There is growing evidence to support providing patient care in the home. Studies have shown that care in the home can maintain an individual’s independence while reducing the de-mand for care in a long-term care home where there can be long wait lists for beds. Long-term care waitlists contrib-ute to backlogs in the hospital for pa-tients who have completed their acute care stay are waiting in hospital for ad-mission to a long-term care home.

There are risks to a patient remain-ing in the hospital after their acute-care episode has ended. These risks include contracting infectious disease, physical/mental deterioration and so-cial isolation. Home First ensures that every effort is made by the health care team to first maximize a patient’s func-tion and promote their independence, then involve and engage the patient and family in decision-making to en-sure adequate resources are in place to support the person to go home when their acute care needs have been met.

In addition to increased patient risk, backlogs have significant effects on the rest of the healthcare system. The role of acute care is to be responsive to the needs of those who are acutely ill, or who require the services of a hospital. If hospital beds are full, access to those services is delayed, causing people who are sick to wait on stretchers in crowd-ed and noisy emergency departments, and wait times for elective procedures to increase.

Being able to meet the often special-ized healthcare needs of a large com-munity requires close collaboration between community and regional hos-pitals as well as other organizations to ensure that patients can access the care they need.

Tapping into community resources that make discharge to home or other community destinations possible is critical to the success of the Home First approach. Active partnership be-

tween hospitals, Community Care Ac-cess Centre (CCAC) and Community Support Services facilitate shifting the location of care from hospital to com-munity whenever possible. Home First works because of the strength of these partnerships.

The CCAC plays a part in Home First given their role as system navigators for patients that are sent home. Work-ing with the in-hospital team includ-ing the patient/family to identify and address the challenges to discharging home, CCACs provide a wide variety of services that enable patients to remain safely in their home. In keeping with the Home First approach, CCAC may increase support and capacity for high needs seniors in the community.

Community Support Services will deliver vital in-home practical services to assist with the instrumental activi-ties of daily living such as meal deliv-ery, home help, transportation, and

caregiver relief.Every patient who is admitted to

hospital should expect to return home. Through communication and educa-tion, patients and families can better understand the rationale and benefits behind Home First so they do not feel as if they are simply being forced out of the hospital. They can also gain the knowledge necessary to empower them to manage their own care and be more involved in their own recovery.

Did you know?• Long-term care placements occur

much more often from the commu-nity than from the hospital

• Many patients discharged from hos-pital under Home First remain at home and do not go to Long Term Care

• On average, 143 long-term care beds become available in the South East LHIN per month.

Let’s Get You Home


Easy access to reliable data...

Transportation (including accessible, non-accessible and volunteer)

HASTINGS, PRINCE EDWARD, QUINTE WESTBancroft Community Transit - Transportation for Special Needs Accessible and non-accessible PO Box 727, Bancroft, ON K0L 1C0613-332-2732 (North Hastings Cty) 613-403-2209 (Belleville and South Hastings)

Bancroft Community Transit - Youth Transportation Accessible and non-accessible PO Box 727, Bancroft, ON K0L 1C0613-332-2732

Canadian Cancer Society - Transportation to Cancer Related Appointments - Non-accessible 121 Dundas St E, Belleville, ON K8N 1C3613-962-0686

Central Hastings Support Network Accessible and non-accessible Bpx 13, Madoc, ON K0K 2K0613-473-5255

Community Care - North Hastings Non-accessible PO Box 132, Coe Hill, ON K0L 1P0613-337-5357

Community Care - North Hastings Accessible and non-accessible PO Box 1786, Bancroft, ON K0L 1C0613-332-4700 ext 222Cell: 613-332-8735

Community Care Northumberland Accessible and non-accessible PO Box 561, Brighton, ON K0K 1H0613-475-4190

Community Care for Central Hastings Accessible and non-accessible Box 201, Madoc, ON K0K 2K0613-473-9009

Community Care for South Hastings Non-accessible PO Box 622, Deseronto, ON K0K 1X0613-396-6591

Community Care for South Hastings Non-accessible 470 Dundas St E, Belleville, ON K8N 1G1613-969-0130

Deseronto Transit Accessible and non-accessible 48A Brant St, Deseronto, ON K0K 1X0613-396-4008

Mohawks of the Bay of Quinte - Community Wellbeing Centre Accessible50 Meadow Dr, Deseronto, ON K0K 1X0613-967-3603

Prince Edward County Community Care for Seniors Association (The) Non-accessible 74 King St, Unit A, Picton, ON K0K 2T0613-476-7493

Quinte Access Transportation Accessible and non-accessible 97 Front St, Trenton, ON K8V 4N6613-392-9640

Victorian Order of Nurses Canada - Hastings Northumberland Prince Edward - VON Community Care Quinte West Non-accessible80 Division St, Trenton, ON K8V 5S5613-392-4181

Volunteer and Information Quinte - Hastings and Prince Edward Transportation Solutions Website www.hpetransportation.ca 199 Front St, Belleville, ON K8N 5H5613-969-8862

LEEDS, GRENVILLE AND LANARKCanadian Cancer Society - Transportation to treatment Non-accessible 105 Dufferin St, Ste 201, Perth, ON K7H 3A5613-267-1058

Community and Primary Health Care Non-accessible 2235 Parkedale Ave, Brockville, ON K6V 6B2613-342-3693 ext 2032 or 2034

Community and Primary Health Care Non-accessible 345 Herbert St, Gananoque, ON K7G 2Y7613-382-1175

Community and Primary Health Care Van Just For Seniors Non-accessible 2235 Parkedale Ave, Brockville, ON K6V 6B2613-342-3693 ext 2034

Community Home Support - Lanark Cty Non-accessible 2 Gould St, Smiths Falls, ON K7A 2S5613-283-6745

Community Home Support - Lanark Cty Non-accessible 40 Sunset Blvd, Ste 100, Perth, ON K7H 2Y4613-267-6400

Gananoque Wheels Of Care Accessible and non-accessible 375 James St, Gananoque, ON K7G 2Z1613-382-4831

Lanark, Leeds and Grenville Addictions and Mental Health Non-accessible 25 Front Ave W Unit 1, Brockville, ON K6V 4J2613-342-2262

Lanark Transportation Accessible and non-accessible 40 Sunset Blvd, Ste 126, Perth, ON K7H 2Y4613-264-8256

Mohawk Council of Akwesasne - Home Care and Home Support Accessible and non-accessible 101 Tewesateni Rd, Akwesasne, ON K6H 5R7613-936-1508 ext 1067

Synfast Corporation - Brockville Transportation Service Accessible and non-accessible Box 204, Brockville, ON K6V 5T2613-345-7272

Westport Lions Club - Mobility Van Service Accessible and non-accessible 245 Mountain Rd, Westport, ON K0G 1X0613-273-8677

KINGSTON, FRONTENAC, LENNOX ADDINGTONAT HOME Support Services Non-accessible Kingston, ON K7L 3N6613-453-6794

Canadian Cancer Society - Transportation to treatment Non-accessible 496 Days Rd, Kingston, ON K7M 5R4613-384-2361

Comfort Keepers Home Healthcare Services Non-accessible 1786 Bath Rd, Kingston, ON K7M 4Y2613-634-2273

Frontenac Transportation Non-accessible 1004 Art Duffy Rd, Sharbot Lake, ON K0H 2P0613-279-2044

Kingston Access Services - Access Bus and Kingston Area Patient Shuttle ( KAPS ) Accessible and non-accessible PO Box 424, Kingston, ON K7L 4W2613-542-2512

Land O Lakes Community Services Accessible and non-accessible 12497A, Hwy 41, Unit 1, Northbrook, ON K0H 2G0613-336-8934

Lennox and Addington Seniors Outreach Services Accessible and non-accessible 12 Richmond Park Dr, Napanee, ON K7R 2Z5613-354-6668

Modern Taxi Accessible and non-accessible 665 Montreal St, Kingston, ON K7K 3J3

Northern Frontenac Community Services Accessible and non-accessible PO Box 250, Sharbot Lake, ON K0H 2P0613-279-3151

Ontario Family Matters - Transportation Accessible 1433 Avondale Cres, Kingston, ON K7P 2V2

SouthEasthealthline.ca is an innovative website that puts accurate and up-to-date information about health services at the fingertips of consumers and health care providers across the South East region of Ontario. SouthEasthealthline.ca provides easy access to a reliable source of data, and empowers consumers to find the serv-ices they need close to home.

Over 4,000 service listings describe organizations and programs serving people who live in Leeds, south Grenville, south Lanark, Frontenac, Kingston and the Islands,

Lennox and Addington, Hastings, Brighton, and Prince Edward County. Users can choose to receive local information first or search the entire South East region. Health Events, News, Careers and Library sections provide other avenues to much needed health services information. SouthEasthealthline.ca adheres to industry standards to ensure the site and its content is of the highest quality.

We are pleased to share listings for transportation and homemaking services from SouthEasthealthline.ca to help you manage your caregiving role.

613-484-5942


...to help you in your caregiver roleSouthern Frontenac Community Services PO Box 43, Sydenham, ON K0H 2T0613-376-6477

Victorian Order of Nurses Canada - Greater Kingston Site Accessible and non-accessible1469 Princess St, Kingston, ON K7M 3E9613-634-0130

Homemaking Services

HASTINGS, PRINCE EDWARD, QUINTE WESTBahay CAREgiver Services - Caregiver Placement Agency 238A Brock St, Kingston, ON K7L 1S4613-549-0833

Bayshore Home Health 81 Millennium Pkwy, Ste 2A, Belleville, ON K8N 4Z5613-962-7229

CBI Home Health Services 81 Millennium Pkwy, Unit D, Belleville, ON K8N 4Z5613-962-3426 Community Care for Central HastingsBox 201, Madoc, ON K0K 2K0613-473-9009

Community Care for South HastingsPO Box 622, Deseronto, ON K0K 1X0613-396-6591

Community Care for South Hastings 470 Dundas St E, Belleville, ON K8N 1G1613-969-0130

Community Care Northumberland PO Box 561, Brighton, ON K0K 1H0613-475-4190

Kennedy Kleaning 556 O’Connor Dr, Unit 123B, Kingston, ON K7P 1N3613-305-3202

Ontario Family Matters 1433 Avondale Cres, Kingston, ON K7P 2V2613-484-5942 ParaMed Home Health Care 786 Blackburn Mews, Kingston, ON K7P 2N7613-969-5258

Prince Edward County Community Care for Seniors Association (The) 74 King St, Unit A, Picton, ON K0K 2T0613-476-7493

TLC Laundry - Wash and Fold Service 182 Dundas St E, Trenton, ON K8V 1L6613-965-1222

Victorian Order of Nurses Canada - Hastings Northumberland Prince Edward 80 Division St, Trenton, ON K8V 5S51-855-285-2992

LEEDS, GRENVILLE AND LANARKBahay CAREgiver Services - Caregiver Placement Agency 238A Brock St, Kingston, ON K7L 1S4613-549-0833

Bayshore Home Health PO Box 277, Brockville, ON K6V 5V5613-345-3371

Bayshore Home Health 52 Abbott St N, Smiths Falls, ON K7A 1W5613-283-1400

CBI Home Health Services 774 Baker Crescent, Ste A, Kingston, ON K7M 6P6613-384-7891

Comfort Keepers Home Healthcare Services 1786 Bath Rd, Kingston, ON K7M 4Y2613-634-2273

Community and Primary Health Care – Home Help Brokerage2235 Parkedale Ave, Brockville, ON K6V 6B2613-342-3693

Community and Primary Health Care - Home Help Brokerage 345 Herbert St, Gananoque, ON K7G 2Y7613-382-1175

Community Home Support - Lanark County - Home Help Brokerage 40 Sunset Blvd, Ste 100, Perth, ON K7H 2Y4613-267-6400

Community Home Support - Lanark County - Home Help Brokerage 2 Gould St, Smiths Falls, ON K7A 2S5613-283-6745

Cozy Living Home Care 189 Coutts Bay Rd RR5, Perth, ON K7H 3C7613-482-3338

Elizabeth’s Senior Support Services 825 Eden Grove Rd, Lansdowne, ON K0E 1L0613-876-3848 or 613-659-4145

Elizz - All Things Caregiving 410-1471 John Counter Blvd, Kingston, ON K7M 8S8613-530-3400

Enriched Homecare 6545 New Dublin Rd, Addison, ON K0E 1A0613-340-7375

Home Instead Senior Care 260 Hearst Way, Ste 210, Ottawa, ON K2L 3H1613-599-6906

Independent Living Services 324 Main St E, Merrickville, ON K0G 1N0613-246-1670


L L & T ( Lana’s Love and Trust ) 7284 Dixon Rd, Brockville, ON K6V 5T2613-926-1757

Mohawk Council of Akwesasne - Department of Health101 Tewesateni Rd, Akwesasne, ON K6H 5R7613-936-1508 ext 1067

Ontario Family Matters 1433 Avondale Cres, Kingston, ON K7P 2V2613-484-5942

Saint Elizabeth Health Care 1916 Pitt St, Ste 5, Cornwall, ON K6J 5H3613-936-8668 ext 5381

KINGSTON, FRONTENAC, LENNOX AND ADDINGTONAT HOME Support Services Kingston, ON K7L 3N6613-453-6794

Bahay CAREgiver Services - Caregiver Placement Agency 238A Brock St, Kingston, ON K7L 1S4613-549-0833

Bayshore Home Health 76 Stuart St, Kingston, ON K7L 2V7613-542-4242

CBI Home Health Services (Groupe Santé CBI ) 774 Baker Crescent, Ste A, Kingston, ON K7M 6P6613-384-7891

Comfort Keepers Home Healthcare Services1786 Bath Rd, Kingston, ON K7M 4Y2613-634-2273

Community Care for South Hastings PO Box 622, Deseronto, ON K0K 1X0613-396-6591

Cozy Living Home Care 189 Coutts Bay Rd RR5, Perth, ON K7H 3C7613-482-3338

Dianne Robinson - Homemaker 7131 Cty Rd 2, Napanee, ON K7R 3K6613-354-3230 or Cell 343-363-6607

Elizz - All Things Caregiving 410-1471 John Counter Blvd, Kingston, ON K7M 8S8613-530-3400

For The Love of Seniors 919 Hudson Dr, Kingston, ON K7M 5V4613-766-7936


Land O Lakes Community Services 12497A, Hwy 41, Unit 1, Northbrook, ON K0H 2G0613-336-8934

Limestone City Home Healthcare Services 1379 B Princess St, Kingston, ON K7M 3E4613-767-4204 (24 hrs daily)

Northern Frontenac Community Services PO Box 250, Sharbot Lake, ON K0H 2P0613-279-3151

Ontario Family Matters 1433 Avondale Cres, Kingston, ON K7P 2V2613-484-5942

ParaMed Home Health Care 786 Blackburn Mews, Kingston, ON K7P 2N7613-549-0112

Patti Miller - Personal Support Services 57 West St, Enterprise, ON K0K 1Z0613-358-2985

Quality Care Health Services 1096 Crossfield Ave, Kingston, ON K7P 0G7613-531-0265

Seniors Association Kingston Region 56 Francis St, Kingston, ON K7M 1L8613-548-7810

Southern Frontenac Community Services PO Box 43, Sydenham, ON K0H 2T0613-376-6477 ext 306

Victorian Order of Nurses Canada 1469 Princess St, Kingston, ON K7M 3E9613-634-0130


“The clinic was much more convenientfor me than home care”

“I would highly recommend the service”


Outstanding care from knowledgeable, professional and courteous staff

CCAC Nursing Clinicsdeliver outstanding care in the community

“I am 82 years old and I have never been looked a�er so professionally as I was at your clinic.”

HEATHER JENKINS, BSC PT

Home First Implementation SpecialistKingston General Hospital

Les personnes qui vieillissent vivent dorénavant plus longtemps dans leur demeure, mais elles ont parfois des problèmes médicaux complexes et peu de soutien social. Souvent, les soign-ants sont des aînés eux-mêmes et n’ont aucun lien avec la gamme de services disponibles. Il est toutefois possible de contribuer à créer des liens entre les personnes, leurs soignants et les serv-ices de soutien qui peuvent les aider à vivre à la maison plus longtemps. Cela est particulièrement vrai après une ad-mission à l’hôpital.

Les hôpitaux de notre région et de l’ensemble de la province mettent en ac-tion la philosophie Chez soi avant tout. Celle-ci a pour but de garder les patients – particulièrement les aînés ayant des besoins élevés – en sécurité dans leur demeure aussi longtemps que possible au moyen de services de soutien com-munautaire. Grâce à Chez soi avant tout, les membres de l’équipe soignante ont une compréhension commune du concept selon lequel chaque patient admis à l’hôpital devrait s’attendre à re-tourner à la maison et à avoir, à partir de là, l’occasion de prendre des déci-sions quant à ses conditions de vie à long terme.

De plus en plus de données appuient la prestation des soins au domicile du patient. Des études ont démontré que les soins à domicile peuvent permettre à la personne de maintenir son autonomie, tout en réduisant la demande du côté des foyers de soins de longue durée, où il peut y avoir de longues listes d’attente pour les lits. Les listes d’attente pour les soins de longue durée contribuent à l’accumulation dans les hôpitaux de cas de patients pour qui les soins actifs sont terminés, mais qui attendent un place-ment dans un foyer de soins de longue durée.

Il existe des risques pour le patient qui reste à l’hôpital une fois son épisode aigu terminé. Ces risques comprennent la possibilité de contracter une maladie infectieuse, la détérioration de son état

physique ou mental et l’isolement social. La phi-losophie Chez soi avant tout permet d’abord de s’assurer que l’équipe soignante déploie tous les efforts nécessaires pour maximiser le fonction-nement d’un patient et favoriser son autonomie. Elle permet ensuite de mobiliser le patient et la famille et de les faire participer aux prises de décisions pour veiller à ce que les ressources per-tinentes soient en place pour appuyer la personne dans son retour à la mai-son une fois ses besoins en matière de soins actifs satisfaits.

En plus d’augmenter les risques pour les patients, l’engorgement entraîne d’importants effets sur le reste du système de soins de santé. Les soins actifs ont pour rôle de répondre aux besoins des personnes en phase aiguë d’une maladie ou exigeant des services hospitaliers. Si les lits des hôpitaux sont pleins, l’accès à ces serv-ices est retardé, les personnes malades doivent attendre sur des civières dans des services d’urgence bondés et bruy-ants et les temps d’attente pour les in-terventions non urgentes augmentent.

La capacité de répondre aux besoins en matière de soins de santé souvent spécialisés d’une grande collectivité exige une étroite collaboration entre les hôpitaux communautaires et régionaux, ainsi qu’avec d’autres organismes pour assurer aux patients l’accès aux soins dont ils ont besoin.

L’accès aux ressources communau-taires qui rendent le retour à la maison ou à d’autres destinations communau-taires possible à la suite d’un congé est indispensable à la réussite de l’approche Chez soi avant tout. Un partenariat actif entre les hôpitaux, le Centre d’accès aux soins communautaires (CASC) et les services de soutien communautaire fa-cilite la transition des soins de l’hôpital

à la communauté chaque fois que cela est possible. Si Chez soi avant tout fonc-tionne bien, c’est grâce à ces partenari-ats.

Le CASC assume une partie de l’approche Chez soi avant tout compte tenu de son rôle de navigateur dans le système pour les patients qui retournent à la maison. Travaillant avec l’équipe in-terne de l’hôpital, y compris le patient et la famille, pour cerner et relever les dé-fis associés au retour à la maison après le congé, les CASC offrent une grande variété de services qui permettent aux patients de demeurer à domicile en toute sécurité. Respectant l’approche Chez soi avant tout, les CASC peuvent augmenter le soutien offert et la ca-pacité des personnes âgées ayant des besoins élevés dans la communauté.

Les services de soutien communau-taire offrent à domicile des services pra-tiques essentiels pour les principales activités de la vie quotidienne comme la livraison des repas, les services d’aide familiale, le transport et le répit pour les soignants.

Chaque patient admis à l’hôpital

devrait s’attendre à retourner à la maison. Grâce à la communication et à l’éducation, les patients et familles peuvent mieux comprendre la raison d’être et les avantages de la philosophie Chez soi avant tout, plutôt que d’avoir l’impression d’être simplement forcés de quitter l’hôpital. Ils peuvent aussi acquérir les connaissances nécessaires pour prendre en charge leurs propres soins et participer davantage à leur rétablissement.

Saviez-vous que…?• Les placements en soins de longue

durée sont beaucoup plus souvent initiés par la communauté que par l’hôpital.

• Beaucoup de patients qui reçoivent leur congé de l’hôpital dans le cadre de l’approche Chez soi avant tout demeurent à domicile et ne vont pas dans un foyer de soins de longue du-rée.

• En moyenne, 143 lits de soins de longue durée deviennent disponibles chaque mois dans le territoire du RL-ISS du Sud-Est.

Le but… vous ramener à la maison!

NEWS

“The clinic was much more convenientfor me than home care”



Outstanding care from knowledgeable, professional and courteous staff

CCAC Nursing Clinicsdeliver outstanding care in the community

“I am 82 years old and I have never been looked a�er so professionally as I was at your clinic.”


Living longer at home …it takes collaborative planning SUE LANTZ

In most surveys conducted in North America, seniors state a desire to age in the community and stay in their

own home. Given our longer lifespans, this means living up to 25-30 years after retiring from formal paid work. Yet, during my career as a health-

care consultant within home and community care for sen-iors, I have learned that very few people have a vision and a concrete plan about “how” they will “Age in Place”.

Barriers to Planning While my consulting practice is about Collaborative Aging, I am also an aging boomer. And boomers are notorious for avoiding the topic of aging, and procrastinating on the personal decisions related to aging. This age-denying and avoidant approach means that we also forfeit what we most highly value: choice. It also means that we leave the deci-sions until a crisis situation occurs (e.g. a fall, or a health crisis) resulting in reactive transitions versus proactive plans and choices. Crisis de-cisions can also be costly (for us, for the healthcare system, and our families) and stress-ful for all involved.

Benefits of PlanningHere are just a few of the benefits of taking a proactive and collaborative approach to planning for living longer as we age, at home: • It can save us time and

money - by arranging sim-ple and practical ways of situating ourselves to ef-ficiently meet our future needs.

• We can optimize our housing solutions - by making informed choices about a moving to a new place, or carrying out home renovations that ensure that our homes are outfit-ted for aging in place.

• Our caregivers will have an easier experience – by reducing their worry and

burden and providing more certainty and direction on how best to organize the supports we will need.

• We can take advantage of technologies to maintain our health - by communi-cating and coordinating effectively with our doc-tors, caregivers and other health providers.

Collaborative Planning Strategies Boomers want to continue having satisfying and fulfill-ing lives as we age and live longer in our homes and com-munities. Once we accept the fact that we are aging, we can more comfortably create our own action plans. An effec-tive aging plan is informed by the best research, conversa-tions with friends and family members and, the input and advice of high quality experts (e.g. legal, financial, medical, etc.). This is an iterative proc-ess, and plans will continually need to be updated. To guide your thinking, the following are three collaborative plan-ning strategies to consider:

Co-Plan - Planning begins with defining and articulat-ing our lifestyle and quality of life preferences, and the related supports to achieve these preferences. The plan also involves figuring out who our caregivers might be, organizing finances, and pre-paring our home to be safe and accessible. The plan must also include stating our health care wishes in an Advance Care Plan, so that when the time is right – our caregiver support network is equipped to carry out their respective roles, including if required,

acting on our stated wishes/preferences.

Co-Locate - By deliberately choosing where to live, we can situate ourselves in a way that simplifies the logistics of getting help (or provid-ing help). By co-locating near people we trust and like, and near to day-to-day amenities (e.g. bank, drug store, grocer-ies), we set ourselves up to more easily access resources, receive and provide help to others, and be more socially connected in ways that main-tain emotional well-being.

Co-Consume - In choosing to co-locate with others in a building or desired age-friendly neighborhood, this also allows us to consider shared or cluster models of organizing and paying for needed services- which can save money. Some of the services that could be shared are housing (e.g. co-owner-ship or renting together), transportation, home help, medical appointment com-panions, grocery shopping, meals, errands, garden help, and home care.

By researching and devel-oping our individual plans and sharing our ideas and wishes with others, we are essentially creating a Collab-orative Aging Plan. In doing this planning, we increase our potential for success in lead-ing longer and active lives, while using our resources wisely - to age in the place of our choice!

Sue Lantz, BA, MPAFounder and Managing Director, Collaborative Agingwww.collaborativeaging.com

When a home health care worker visits your home...All home health care workers are to show identification to the patient or theircaregiver every time they visit.

This identification will include the name of theworker, the name of the organization they work for and a photo.

This identification should be shown before they enter the home. If the worker does not show you their identification – ask!

Please contact your South East CCAC Care Coordinator or Service Provider if you have any questions .


After a fallHow to safely pick up a loved one (or yourself)

BY ANNE-MARIE BOTEK

The answer to this complex question depends on a vari-ety of situational factors—the most important factor is whether or not the person was injured by their tumble. When in doubt, it’s always safest to call 9-1-1 for help. Longtime caregiver and AgingCare Ex-pert, Carol Bradley Bursack also suggests seeking out caregiver training courses, which typically cover topics such as how to safely assist a fallen loved one.

There are some general guidelines that can help you get a loved one upright—with-out hurting them or yourself in the process. Keep in mind, these strategies should only be used when you know your loved one hasn’t been in-jured.

Tips for picking up someone that has fallen• Stay calm and help your

loved one to remain calm by encouraging them to take slow, deep breaths.

• Examine them for inju-ries—bruises, possible sprain, broken bones.

• If they have a serious in-jury (e.g. a broken bone), then don’t move them. Call 9-1-1, and keep your loved one as warm and comfort-able as possible until help arrives.

• If they aren’t badly hurt and they want to get up, proceed slowly and stop at any point if they become stuck or too tired to get all the way up.

• Find two sturdy chairs. Place one next to your loved one’s head and the other

down by their feet.(Keep in mind, your loved one needs to be the one doing the physical work of get-ting up. You’re just there to help guide them and keep them steady, not lift their weight.)

• Help your loved one roll over onto their side, assist them into a kneeling posi-tion. If they suffer from sore knees, a towel placed underneath the knees can make them more comfort-able.

• Move the chair closest to their head directly in front of where they are kneeling so that they can place their hands on the seat, evenly.

• Ask your loved one to lean on the seat as they bring one leg forward and place that foot on the floor.

• Move the second chair di-rectly behind your loved one, then ask them to use their arms and legs to push themselves up, then sit back into the second chair. You can use your hands to keep your loved one steady, but keep your back upright and make sure they are do-ing the physical work to lift themselves.

• Notify their doctor that they’ve had a fall.

How to get back up after you have fallen• Stay calm.• Examine yourself for in-

juries—bruises, possible sprains, broken bones.

• If you are confident you haven’t broken any bones or experienced a serious in-jury, search for the nearest piece of sturdy furniture.

(A chair would be ideal.)• Roll onto your hands and

knees, then crawl or drag yourself over to the piece of furniture.

• Get into a kneeling posi-tion and place your arms on a stable area of the piece of furniture (e.g. the seat of the chair).

• Bring one knee forward and place your foot on the floor.

• Using your arms and leg simultaneously, push your-self up and pivot your bot-tom around until you’re sitting on the piece of fur-niture.

• Stay sitting until you’re confident you can move around without hurting yourself or falling again.

• If you find that you are un-able to get up after falling, stay calm and try to alert someone to your predica-ment. While you’re waiting for help, endeavor to keep warm and move around slowly to avoid placing too much sustained pressure on any one area of your body.

• Notify your doctor that you’ve had a fall.

Why falls should never remain secret

Even though one-third of adults age 65 and older expe-rience a fall each year, fewer than half of these individuals tell their physician about it, according to the Centers for Disease Control and Preven-tion. Falls are often seen as embarrassing indicators of an adult’s decline and their impending dependency on others for assistance, so it’s natural to want to keep such incidences a secret.Regardless of whether it was you (the caregiver) who expe-rienced the fall or your loved one, it’s essential to notify a

doctor about the event. He or she can make sure you or your loved one didn’t sustain any invisible injuries as a re-sult of the fall, and suggest ways to prevent unnecessary tumbles.You should also tell at least one friend or family member about the fall, so that they can be on the lookout in case you or your loved one need help in the future. If falls are becom-ing more frequent, you might also want to consider invest-ing in an emergency alert device or an automatic fall detection system.

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��Personal Response System

“When others can’t be with you, help is just a button push away, 24 hours a day, 7 days a week”

Brockville: 613-342-9991Kingston: 613-542-9643

Toll-Free: 1-877-565-0008��

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Ask us about the new Philips Automated Medication Dispenser NEW


Health Links provide coordinated, efficient andeffective care to patients with complex needsEstablished by the Ministry of Health and Long-Term Care in 2013, Health Links have proven to be an innovative approach to providing timely care to high-needs patients by better coordinating local health care resources. These are most often patients with multiple, complex conditions.

Health Links put family care providers at the centre of the health care system. With improved coordination and information sharing, patients receive faster care, spend less time waiting for services and are supported by a team of health care providers at all levels of the health care sys-tem.

Health Links encourage greater collaboration between existing local health care pro-

viders, including family care providers, specialists, hos-pitals, long-term care, home care and other community supports.

Health Links are not new separate health providers,

but rather each Health Link is led by pre-existing organi-zations such as Family Health Teams, Family Health Organi-zations or Community Health Centres.

A critical success factor

for Health Links is the Coor-dinated Care Plan (CCP) that define how providers, patients and their families will work together to coordinate and deliver care for Health Link patients. Each CCP is devel-oped with direct input from the patient. CCPs reflect pa-tients’ stated goals, needs and preferences and are written in clear, accessible language, using the patient’s own words where possible.

“We believe strongly in this model of care and it is one of the reasons the South East LHIN continues to sup-port Health Links across the region,” said Paul Huras, CEO of the South East LHIN. “Be-ing supported and connected to services in the community is one of the most important

changes that Health Links pa-tients are noticing and is also one of the keys to their suc-cess. When different health care providers work as a team to care for a patient, they can better coordinate the full pa-tient journey through the health system, leading to bet-ter care for patients.”

With greater collaboration between patients and existing local health care providers, including family care provid-ers, specialists, hospitals, long-term care, home care and other community supports, patients benefit from better, more coordinated care.

To learn more about Health Links in your area visit www.southeasthealthline.ca and search Health Links.

Les maillons santé offrent des soins efficients, efficaces etcoordonnés aux patients ayant des besoins complexesMis sur pied par le ministère de la Santé et des Soins de longue durée en 2013, les maillons santé se sont avérés une approche novatrice à la prestation de soins en temps voulu aux patients ayant des besoins élevés en assurant une meilleure coordination des ressources en soins de santé locales. Il s’agit princi-palement de patients atteints d’affections multiples et com-plexes.

Les maillons santé pla-cent les fournisseurs de soins familiaux au centre du système de soins de santé. Une meilleure coordination et un meilleur échange des renseignements permettent aux patients de recevoir plus

rapidement des soins, de pas-ser moins de temps à attendre d’avoir accès à des services et d’obtenir des soins de la part d’une équipe de fournisseurs de services de santé à tous les échelons du système de soins de santé.

Les maillons santé encour-agent une plus grande collab-oration entre les fournisseurs de services de santé locaux, y compris les fournisseurs de soins familiaux, les spécial-istes, les hôpitaux, les soins de longue durée, les soins à domicile et autres soutiens communautaires.

Ils sont plutôt dirigés par des organismes de soins ex-istants comme les équipes de santé familiale, les organis-

mes de santé familiale ou les centres de santé communau-taire.

Le Plan de soins coordon-nés (PSC) est un facteur es-sentiel pour le succès des maillons santé. Il définit la manière dont les fournisseurs de soins de santé, les patients et leur famille collaboreront pour coordonner et prodigu-er les soins aux patients des maillons santé. Chaque PSC est élaboré avec la partici-pation directe du patient. Il reflète les objectifs, besoins et préférences déclarés du patient et est rédigé dans un langage clair et accessible, utilisant les propres mots du patient dans la mesure du possible.

« Nous adhérons ferme-ment à ce modèle de soins et c’est l’une des raisons pour lesquelles le RLISS du Sud-Est continue de soutenir les maillons santé d’un bout à l’autre de la région, indique Paul Huras, directeur général du RLISS du Sud-Est. Le fait d’être soutenus et mis en rap-port avec les services dans la communauté est l’un des plus importants changements que remarquent les patients des maillons santé. Il s’agit par ailleurs d’un des éléments clés de leur succès. Lorsque différents fournisseurs de soins de santé travaillent en équipe pour soigner un pa-tient, ils sont en mesure de mieux coordonner le chem-

inement du patient dans le système de soins de santé, ce qui se traduit par de meilleurs soins pour les patients. »

Grâce à une plus grande collaboration entre les four-nisseurs de services de santé locaux, y compris les fournis-seurs de soins familiaux, les spécialistes, les hôpitaux, les soins de longue durée, les soins à domicile et autres soutiens communautaires, les patients reçoivent de meil-leurs soins coordonnés.

Pour en apprendre davantage sur les maillons santé dans votre région, allez à www.lig-nesantesud-est.ca/ et tapez « maillon santé » dans la boîte d’interrogation.

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Self-Manage Your Attendant Services Direct Funding Program

DIRECT FUNDING is an innovative, Ontario-wide program that funds adults with permanent physical disabilities to become employers of their own attendants. These employees assist with routine activities of daily living, including dressing, bathing and toileting.

Choice• Recruit attendants based on your

individual requirements• Schedule your workers to meet

your daily living needsControl• Receive monthly funds to hire,

direct and manage your own attendants

Flexibility• Have your needs met

where it’s convenient for you — at home, work, school or in the community

www.dfontario.cacall (416) 599-2458 or 1-800-354-9950 ext. 235

CILTCentre for Independent Living in TorontoIndependent Living: Promoting a New Perspective on Disability

Abilities ad_FamilyCaregiver.indd 1 15-06-01 10:56 AM

www.dfontario.cacall (416) 599-2458 or1-800-354-9950 ext. 235


Self-Manage Your Attendant Services Direct Funding Program

DIRECT FUNDING is an innovative, Ontario-wide program that funds adults with permanent physical disabilities to become employers of their own attendants. These employees assist with routine activities of daily living, including dressing, bathing and toileting.

Choice• Recruit attendants based on your

individual requirements• Schedule your workers to meet

your daily living needsControl• Receive monthly funds to hire,

direct and manage your own attendants

Flexibility• Have your needs met

where it’s convenient for you — at home, work, school or in the community

www.dfontario.cacall (416) 599-2458 or 1-800-354-9950 ext. 235

CILTCentre for Independent Living in TorontoIndependent Living: Promoting a New Perspective on Disability

Abilities ad_FamilyCaregiver.indd 1 15-06-01 10:56 AM

Care Coordinators are the heart and soul of home and community care. They not only manage your initial con-tact and assessment when you are new to the CCAC, they also ensure that you receive, and continue to receive, the ongoing care you need, when you need it.

Who are Care Coordinators?CCAC Care Coordinators are regulat-ed health professionals with expertise in nursing, social work, occupational therapy, physiotherapy or speech therapy, who work directly with pa-tients in hospitals, doctor’s offices, communities, schools and in patients’ homes.

What do Care Coordinators do?Care Coordinators are connected to every part of the health-care system and can serve as your single-point of contact in obtaining services and infor-mation.

Care Coordinators use their pro-fessional health knowledge and as-sessment skills to understand your individual needs, making recommen-dations based on your needs and goals.We work hand in hand with you and your family to find out what care you

need, and then work with you to de-velop a care plan that is right for you – whether it’s nursing care, meal deliv-ery, a day program, or help finding a family doctor.

How do I connect with a Care Coordinator?Care Coordinators are assigned to you once you become a patient of the CCAC. Referrals can be made by a health-

care professional, a family member or friend, or even by you, yourself. Simply get in touch with your local CCAC and we’ll help you get started.

Coordonnateur de Soins Les coordonnateurs de soins sont le cœur et l’âme des soins à domicile et des soins communautaires. Ils ne font pas que gérer votre premier contact avec le CASC et l’évaluation initiale de vos besoins dans le cadre d’une première visite, ils veillent aussi à ce que vous receviez et continuiez de recevoir les soins continus dont vous avez besoin lorsque vous en avez besoin.

Qui sont les Coordonnateurs de Soins?Les coordonnateurs de soins des CASC sont des professionnels de la santé ré-

glementés détenant des compétences en soins infirmiers, en travail social, en ergothérapie, en physiothérapie ou en orthophonie, qui travaillent directe-ment avec des patients en milieu hos-pitalier, dans les cabinets de médecins, les collectivités et les écoles, de même qu’à domicile.

Que font les Coordonnateurs de Soins?Les coordonnateurs de soins sont en lien avec chaque élément du système de soins de santé et peuvent vous ser-vir d’unique point d’accès afin de vous

aider à obtenir des services et des ren-seignements.

Les coordonnateurs de soins uti-lisent leurs connaissances profession-nelles dans le domaine de la santé et leurs compétences en évaluation pour comprendre vos besoins personnels, de même que pour formuler des recom-mandations reposant sur vos besoins et vos objectifs.

Nous faisons équipe avec vous et votre famille pour déterminer quels soins il vous faut et pour élaborer un programme de soins personnalisé, qu’il s’agisse de soins infirmiers, de livrai-

son de repas, d’un programme de jour ou d’aide pour trouver un médecin de famille.

Comment puis-je entrer en contact avec un coordonnateur de soins?Lorsqu’une personne devient patient du CASC, on lui affecte un coordon-nateur de soins. Un patient peut être aiguillé par un professionnel de la santé, un membre de la famille, ou un ami ou peut tout simplement faire la démarche lui-même. Il vous suffit de communiquer avec votre CASC local et nous vous aiderons à commencer.

Care Coordinators


Fifty questions that will save you time, money & tearsWhen faced with the challenges of family caregiving, particularly caring for your elderly parents, there are hundreds of answers but what are the questions? With the help of many in the caregiving field we have put the following together:

1. When was the last time you talked with your parents about their plans for the future?

2. What decisions have they made?

3. What specific plans has your family made for a sudden illness or emergency?

4. How frankly—and how recently—have you talked to your siblings and other family members about the realities of caring for your parents?

5. If a parent becomes ill or incapacitated, who will be the primary caregiver, or will it be a shared responsibility?

6. Which other family members can you count on to be involved in your parents’ care?

7. If you are the primary caregiver, how do you feel about that responsibility?

8. If you are married, how does your spouse feel about your commitment to your parents?

9. What are the names and phone numbers of your parents’ primary care physician, dentist, lawyer, accountant etc.

10. When was the last time you talked with your parents’ doctor?

11. Do your parents have a company health benefit plan?

12. Do you know where your local community care access centre is?

13. Do you know what services they provide for you?

14. Do you know the differences among care facilities? Can you briefly outline the following: Independent living/retirement home; Assisted living residence; nursing home?

15. What is the monthly price range for care facilities in your area?

16. What is your parents’ monthly income including pensions, investments and interest income? If you don’t know, find out.

17. If your parent or family needs home health care, call your local Community Care Access Centre at 310-2222 for information on how to proceed.

18. Do your parents have long-term care insurance, if so, what does it cover?

19. What are the options for home health care in your area

20. Do you see your parents often enough to adequately assess how they are doing?

21. If your parents need ongoing care, would one of the children move near them, or would they move near one of the children.?

22. If your parents refuse to move form their hometown and none of the children can move near them, what are your plans?

23. How would you describe your relationship with your parents?

24. If there are major issues, what can you do now to help resolve them?

25. Do your parents have any of these problems? Physical limitations; Inadequate diet;

memory loss; isolation; substance abuse?

26. Are your parents still driving?

27. Should your parents be still driving?

28. If one or both of your parents should not be driving, what can you do to get them to stop?

29. Do your parents have wills and do you know where they are kept?

30. Have their wills been updated recently?

31. Where are the financial documents kept, and have you reviewed them with your parents?

32. Do your parents have a safe-deposit box?

33. Is your name on the box, and do you have a key for it?

34. Do you or one of your siblings have durable power of attorney that allows you to act legally in your parents’ names?

35. Do you or one of your siblings have health care power of attorney that allows you to make health care decisions in your parents’ name?

36. Do you or one of your siblings have co-signing power at the bank?

37. Do your parents have a directive to physicians (living will) that states their preferences for end-of-life decisions as being placed on a feeding tube or ventilator?

38. Have they signed a do-not-resus-citate order that would serve as direction to the medical staff?

39. What is the name and phone number of the family minister, priest, or rabbi?

40. Would your parents prefer a traditional funeral, memorial service, graveside ceremony, or no service at all?

41. If they want a service, would they prefer to have it in a church or a funeral home?

42. What specific readings, music, or scripture would each like included in his or her service?

43. Do they want an open or closed casket?

44. Do your parents have a pre-need burial plan that includes burial plot, casket, and funeral service costs? Where are these documents kept?

45. What do they want inscribed on their grave markers or tombstones?

46. If your parents prefer cremation, do they want their ashes buried or scattered?

47. If they want their ashes scattered, when and where do they want this done?

48. Do they want to be organ donors and have they signed the forms to make that possible?

49. In case there is a disagreement among family members, do you have their funeral preferences in writing and where is this document kept?

50. Do you have the biographical information and photographs you will need for your parents’ obituaries?


Loveletters In The Sand

He walked this beachthat they once knewHe would soon discoverShe walked it too,

He walked this stretchthat they once walkedWhile holding Her handas they both talked,

He found Himself aloneat their favorite spotWhere He’d given Herthis ring He’d bought,

He now looked downand in Her handThese words He foundwritten in the sand,

I Love You Darlingwith each passing dayAnd in My Heartthat’s where You’ll stay,

I miss You moreas time goes byAnd just for Youthese tears I cry,

If only Our Lovehad a second chanceThen perhaps again Love We would find Romance,

Sincerely I’m still YoursTenderly She did signFrom this moment onand for all time, He then knelt downand in His handThese words He wroteinto the wet sand,

And I Love Youwith all My HeartNot just a pieceeach and every part,

As He got upShe was standing thereHer tear stained Facesaid I still care,

Just two Loving Messageswritten in each handAre linked forever through“ Loveletters In The Sand “.

Local poet captures the south east heart and soulRobert Ferriman debuts his poetry

The Roses Are Free In a small storethere standing in lineA small child stoodjust biding her time,

The child looked upat a tall standThen at the changein her small hand,

Can I help youthe friendly clerk saidA look of confusion her expression he read,

How much are theseshe held a RoseThe clerk looking downquickly gained his repose,

Will this be enoughout holding her handAnd surely this clerkhe would now understand,

He took the changeshe handed to himHe handed her Rosesshe kindly thanked him,

She then turned aroundand opened the doorAnd quietly closed itwhile leaving the store,

That change she gaveyou isn’t nearly enoughMister he said thatgirl’s got it rough,

They’re for her Motherwho died last yearAnd once every weekshe’s always in here,

She’s only just sixshe’s on her wayTo bring those flowerswhere she’ll softly pray,

She always is shortfor whatever she’ll bringBut that doesn’t matteror change a thing,

Because you see Misterbetween you and meFor this little girl“ The Roses Are Free “.


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Affordable hearing aid service in your home?

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NEWSMAGAZINE

TheFamilyCaregiver

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FREECourtesy of

FUNDING

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Embracing technology... page 12

Emergency preparedness... page 8

Care Coordinators... page 7

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HEALTH SERVICES FOR SOUTH EAST

Health Care Options Your Health• Health Care Facilities • Aboriginal• Health Care Professions • Children and Parenting• Home Care and Assisted Living • Men • SeniorsHealth Topics • Women• Abuse and Sexual Assault • Youth• Addictions• Diseases and Conditions Making Choices• End-of-Life Care • Basic Needs and Social Supports• Environmental and Workplace Health • Blood, Organ and Tissue Donations• Mental Health • Complementary and Alternative Medicine• People with Disabilities • Health Coverage and Care Planning

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FaThe milyCaregiverhealthcareathome.ca/southeast/en/care/patient... · ronment for your senior to re-cuperate is important. One of the most common ac-cidents among seniors is fall-ing