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How To Guide At Fine Art Tapestries, we strive to make doing business with us easy. Your primary contact with our company is through our Customer Service Department. This page is provided as a quick way to see how to contact us and see some of our most important procedures and policies. We appreciate your business. George Clark, President Become a Customer Call Customer Service today at 1.800.344.3188 Place an Order Orders under $ 150, credit card only. Orders may be called in to your customer service representative, faxed at 1.828.859.9940 or e-mailed to [email protected] Visit Us On The Web Visit our web site to see our complete collection. Point your browser to www.finearttapestries.com Discuss Your Bill Call Sheron in accounting at 1.828.394.6538 Minimum Order Our minimum order is $ 100 Returns and Back Orders Our policy is in the box below: All product shipped F.O.B Columbus, NC and subject to the laws of North Carolina Back orders under $ 50 must be reordered. Product returns subject to a 20% restocking fee. Please call for return authorization. We apologize that we cannot accept returns on seasonal merchandise. Drop Shipments Fine Art Tapestries is happy to drop ship your orders to a client for you. The charge for this is a nominal $ 5. Please ask your Customer Service Representative to have the product drop shipped for you! Decoding the Pricing Example: 018500. The 01 is the minimum quantity for an order. The 8500 is the wholesale price of $ 85.00. The prices in parentheses are for Canada only. Please visit our show schedule online at www.finearttapestries.com Key Management Contacts: Customer Service, Vice President: Ann Wetherill • [email protected] President and CEO: George Clark • [email protected] Chief Operating Officer: Joe Wood • [email protected] National Sales Manager: Rufus Honeycutt • [email protected] Customer Service, Vice President: Ann Wetherill • [email protected] New Product Development: Tricia Clark • [email protected] Senior Account Manager: Josh Evans • [email protected]

FAT-How to Guide

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Returns and Back Orders Decoding the Pricing Place an Order Discuss Your Bill President and CEO: G eorge Clar k • george@purecountr y.com Chief Operating O fficer : Joe Wood • joew@purecountr y.com National S ales M anager : Rufus Honeycutt • rufush@purecountr y.com Customer S er vice, Vice President: Ann Wether ill • annw@purecountr y.com New Produc t D evelopment: Tr icia Clar k • tr iciac@purecountr y.com S enior Account M anager : Josh Evans • joshe@purecountr y.com

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Page 1: FAT-How to Guide

How To Guide

At Fine Art Tapestries, we strive to make doing business with us easy. Your primary contact with our company is through our Customer Service Department. This page is provided as a quick way to see how to contact us and see some of our most

important procedures and policies. We appreciate your business.

George Clark, President

Become a CustomerCal l Customer Ser vice today at 1 .800.344.3188

Place an OrderOrders under $150, credit card only. Orders may be cal led in to your customer ser v ice

representat ive, faxed at 1 .828.859.9940 or e -mai led to sa les@purecountr y.com

Visit Us On The WebVisit our web site to see our complete collection. Point your browser to www.finearttapestries.com

Discuss Your BillCal l Sheron in accounting at 1.828.394.6538

Minimum OrderOur minimum order is $100

Returns and Back OrdersOur pol ic y is in the box below :

All product shipped F.O.B Columbus, NC and subject to the laws of North CarolinaBack orders under $50 must be reordered.

Product returns subject to a 20% restocking fee. Please call for return authorization. We apologize that we cannot accept returns on seasonal merchandise.

Drop ShipmentsFine Ar t Tapestr ies i s happy to drop ship your orders to a c l ient for you.

The charge for this i s a nominal $5 . Please ask your Customer Ser vice Representat ive to have the produc t drop shipped for you!

Decoding the PricingExample: 018500. The 01 is the minimum quant i t y for an order. The 8500 is the

wholesale pr ice of $85.00. The pr ices in parentheses are for Canada only.

Please visit our show schedule online at www.finearttapestries.com

Key Management Contacts:Customer Ser vice, Vice Pres ident : Ann Wether i l l • annw@purecountr y.com

Pres ident and CEO: George Clark • george@purecountr y.com

Chief Operat ing O ff icer : Joe Wood • joew@purecountr y.com

National Sales Manager : Rufus Honeycutt • rufush@purecountr y.com

Customer Ser vice, Vice Pres ident : Ann Wether i l l • annw@purecountr y.com

New Produc t Development : Tr ic ia Clark • t r ic iac@purecountr y.com

Senior Account Manager : Josh Evans • joshe@purecountr y.com