FANATICAL SUPPORT® FOR AWSAWS Summi t Ber l in – Apr i l 2016

About Rackspace

300,000+ CUSTOMERS

CUSTOMERS IN

120+ COUNTRIES

50,000+ VMs≅70 PB STORED

114,000+ SERVERS

PORTFOLIO OF HOSTED SOLUTIONS

DEDICATED-CLOUD-HYBRID

6,000+ RACKERS

$2.0B+ ANNUALIZED

REVENUE

SERVE OVER

60%FORTUNE® 100

VIS ON“TO BE RECOGNISED

AS ONE OF THE WORLD’S

GREATEST SERVICE

COMPANIES.”

THE RACKSPACE

+

Rackspace’s Managed Cloud Strategy Pairs The World’s Leading Service With The World’s Leading Technology

Leader In Managed Cloud Services… …Technology Leader In IaaS

Customers Using AWS Today Face Common Challenges

Cloud architectures evolve as your

workloads grow – there is ongoing

expert work to do in evolving to

meet your changing needs

Cloud ops are not ‘automagic’ –

ensuring your workloads are highly

available and highly performing

requires certified ops experts

There are complexities associated

with operating in the cloud securely

and with strong auditability that

require specialized skillsets

Architecture

EvolutionSecurity and

Governance

24x7 Operational

Support

>1,300 Business &

Technical Professional

Accreditations

>250 Solution Architect

Associate Certifications

22 Solution Architect and

DevOps Professional

Certifications

GLOBAL

EXPERTISE

*

AWS

CAPABILITYOFFERS

Audited Managed Service

Partner Designation

AWS DevOps Competency

Certification

‘Advanced’ Consulting

Partner Status in the AWS

Partner Network (APN)

Authorized AWS Reseller

Fanatical Support for AWS

Across All Eleven Public AWS

Regions

Managed Security &

Compliance Assistance

Managed Cloud for Adobe

Experience Manager

*Current as of 9 Feb. 2016

Rackspace With AWS Is A Powerful Combination

Service Levels Matched To Customer’s Needs

• Best Practices and Advice

• Tooling

• Automation

• Access To AWS Product

Expertise

NAVIGATOR AVIATOR

“Rackspace is your

AWS guide.”

“Rackspace operates

AWS with you.”

• All Navigator Benefits

• Hands-On Managed

Services 24x7x365

• Additional Tooling and

Automation

Fanatical Support® for AWS Offering Summary

Navigator Aviator

AWS Account Management x x

Identity & Permission Management x x

Rackspace Logbook - Unified record of cloud

activityx x

Rackspace Compass – Automated guide for

cloud best practices

Limited

checksAll checks

Rackspace Passport – Simple, secure access

management of EC2 instancesCustomer &

Rackspace

use

Rackspace Watchman – Primary Alarm

Monitoring SystemX

Access to best practice CloudFormation

templatesx x

Navigator Aviator

Support of the AWS platform x x

Technical Account Manager x x

Technical Onboarding ManagerProvides initial

guidance

Coordinates the

process of getting

your application up

and running on AWS

Best practices and architecture

Guidance for

standard use

cases

Hands-on design

customized to your

specific application

EC2 operating system

managementx

CloudWatch management x

Monthly account review x

Response times

Urgent: < 4 hrs

Standard: < 24

hrs

Emergency: < 15 min

Urgent: < 1 hr

Standard: < 4 hrs

Tooling & Automation Human Experts

24 x 7 x 365 support of AWS platform

Architecture guidance

AWS Trusted Advisor

3rd party software support

Technical Account Manager (TAM)

Regular account reviews

24 x7x365 Customer environment management

Custom architecture design, build and deployment

Best practices beyond AWS guidance & Trusted Advisor

Operational tooling for secure EC2 access and log aggregation

Technical Onboarding Manager (TOM)

Enterprise

Support =

Platform/Product

Support

Aviator = Support

For AWS

Operations +

Product/Platform

Support

Fanatical Suppor t For AWS Extends Beyond The AWS Platform Into The Application Environment

FANATICAL SUPPORT® FOR AWS PRICING PHILOSOPHY

Less than employing a

comparable number of staff

with expertise in both AWS

and applications to provide

support 24x7x365

VALUE BASED SCALABLE APPROPRIATE

SOPHISTICATION

Service charges bake in

volume discounts across

all AWS products; allows

scaling of service as the

infrastructure spend

increases

Smaller customers receive a

predictable flat service

charge for a given tier of

infrastructure spend

Larger customers receive

smooth scaling for control

(e.g., central IT managing

internal chargebacks)

Customer Stories

A non-profit independent financial services corporation, focused on delivering a huge

range of products to over 1 million customers

Case Study: Financial Services

• A desire to ‘get out of the

datacenter business’ and focus

resources on their core business.

• Selected AWS after multi-vendor

RFI

• Limited in-house AWS experience

• 300-400 applications to migrate

DRIVER

• New app dev targeted for native

AWS

• Many legacy applications not

designed for autoscaling or multi-

AZ deployment

• Strict compliance requirements

(ISO and SANS controls)

CHALLENGE

• Provide solutions architecture as

part of new app dev lifecycle

• Leverage AWS platform features

to solve for legacy availability

requirements

• AWS Secure baseline

architecture augmented with next-

gen detection/response security

tooling; backed by 24x7

Rackspace SOC and SIEM

SOLUTION

A long term AWS based eCommerce company delivering subscription and on-

demand products to a broad user base, seeing rapid growth during global expansion

Case Study: eCommerce

• Desire to re-architect solution for

improved scalability and

resilience

• A desire to reduce AWS spend

• Looking to reduce in-house

resource required to support

DRIVER

• Existing AWS architecture

running production workloads

• Complex network architecture

linked in to AWS solution

CHALLENGE

• Assumption of existing solution,

and onboarding of support to

Rackspace

• Solution review and re-

architecture, resulting in $20k

reduction in annual spend

• Redesign of extended network

architecture to reduce complexity

SOLUTION

Thank you

VISIT OUR WEBSITEwww.rackspace.com/AWS

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PRODUCT DEMO VIDEOS https://www.rackspace.com/managed-aws/demos

SERVICE LEVEL FEATURE/BENEFIT DETAILS https://www.rackspace.com/managed-aws/features

VISIT OUR BLOGhttps://blog.rackspace.com/aws