Embed Size (px)
Citation preview
1
Greetings and welcome to another issue of Notations!
The holiday season will soon be upon us and I want to take this opportunity to express my sincere thanks to the entire membership for supporting me as President of AHCAP. I would also like to thank the Board and the staff at FSA Management for all of their guidance and support provided throughout the year. Your time and commitment is most appreciated.
In an effort to foster continuous improvement, to enhance AHCAP programs and to grow our membership, the Board has set in place some strategic brainstorming sessions over the next few months. In September, the Board charged the Membership, Communications and Education committees to spend time discussing ideas and suggestions for how we can better serve our members in each of their areas. The committee chairs will join the Board on an upcoming monthly call to discuss their ideas and will also play an active role in carrying out the priorities identified.
As an association we had a wonderful learning experience in Colorado Springs, but remember our learning continues throughout the year. I encourage you to continue your networking and educational opportunities by participating in our webinars. We have a very timely topic coming up in December – The Busy Assistant’s Guide to Health & Wellness – which will focus on how to eat right, relieve stress, minimize your chances of getting sick and generally take better care of yourself through the hectic holidays and beyond. The Education Committee is already at work planning webinar topics for 2016 and we will announce the dates and topics as they are finalized.
I would also like to thank those members who participated in our recent education survey. The information we gather will be used to guide us as we plan our education offerings for 2016 and beyond. And congratulations to Joan Rusin, Laboratory Alliance of Central New York and Mandi Jordan, Nevada Regional Medical Center, our winners of the drawing for two Visa gift cards.
In closing, I would like to give a special thanks to the committee members for their hard work, time and commitment throughout the year. AHCAP would not be where it is today without your dedication and sincere passion for our organization.
May this time be filled with warmth, family and happiness. Remember…the winters can be long and cold, but take a moment and imagine yourself spending time with your AHCAP family learning and networking in warm, sunny southern California in July, 2016.
Wishing each of you a joyous Thanksgiving and Holiday season!
Much appreciation,
Mary LarsonAHCAP President
NOTAT IONSS p r i n g 2 0 1 0
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
LETTER FROM THE PRESIDENT
FALL 2015
2
NOTATIONS ARTICLE SUBMISSION
If you have an article to submit for publication in Notations or a suggestion for an article, please contact one of our Communications Committee members or AHCAP headquarters at [email protected].
AHCAP COMMUNICATIONS COMMITTEE
CHAIR
Linda Locke Franciscan St. Francis [email protected]
BOARD LIAISON
Betsey Powell Blessing Hospital [email protected]
COMMITTEE MEMBERS
Cathy Bamberger Cincinnati Children’s Hospital Medical Center [email protected]
Zesira Barnes Interfaith Community Health Center [email protected]
Robbie Grissom Saint Thomas Rutherford Hospital [email protected]
Dee Dee Heffernan Minnesota Hospital Association [email protected]
Tammy Kemp Tennessee Hospital Association [email protected]
Kari Kilroy Memorial Hospital – UCHealth [email protected]
Gina Sharp Franciscan St. Francis Health [email protected]
Jennifer Thornton Methodist Le Bonheur Healthcare [email protected]
Kathi Voumard Barnes-Jewish Hospital [email protected]
Your Robot Will See You Now .................................................................................3
Safety Tips for the Holidays .....................................................................................7
Marijuana Legalization in Colorado ......................................................................8
I’m Waiting to Be Wowed! ....................................................................................10
Better Together: State Associations Value to Hospitals ..................................11
Save The Date! .........................................................................................................12
New Web Resources Available! ..........................................................................16
What’s Inside
www.ahcap.org
UPCOMING WEBINARS
Webinars are free to AHCAP members. Members are encouraged to invite as many people at your organization* as you like. You pay one fee, provide one computer and speaker phone, and invite as many people to listen and watch as you wish!
Receive 2 credit points for every AHCAP webinar you attend to apply toward your continuing education needed to apply for or renew cHAP certification.
* Note that in order to receive a certificate of completion/credit points you must register and log in as an individual participating attendee.
For more details and to register visit www.ahcap.org/webinars.
DECEMBER
The Busy Assistant’s Guide to Health & Wellness Wednesday, December 9, 1:00 – 2:00 PM Eastern Presented by: Aline Holmes, Senior VP, Clinical Affairs, New Jersey Hospital Association
What better subject for this time of year, when busy assistants are even busier, than how to take better care of yourself? Ms. Holmes’ presentation will cover a wide range of health and wellness topics, including: • quick and easy stress relievers (for those stressful moments in the
office, the mall or wherever you may be) • tips to motivate yourself to eat better, through the holidays and
throughout the year • strategies to incorporate exercise into your busy schedule (exercises
you can do in the office or at your desk) • ways to minimize your chances of getting sick during the winter • knowing the signs of a heart attack – the differences between men
and women – and how to live more “heart healthy”
Give yourself the gift of an hour focused completely on you, and reap the benefits for months – even years – to come!
3
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
By Chris Giese, Vice President, Business Development, THA Solutions Group
Submitted by Tammy Kemp, Senior Executive Assistant, THA
Walk down the hallway of many hospitals in America, and you’re likely to see examples of telemedicine in action. Patient consultations are often accomplished via video conferencing, transmission of still images, e-health including patient portals, remote monitoring of vital signs, continuing medical education, wireless applications, and nursing call centers. Nationally, there are more than 200 telehealth networks and more than 3,500 service sites in which hospitals and other providers use telehealth services, according to the American Telemedicine Association (ATA).
As telemedicine continues to grow, we can break it into two broad categories, based on the acuity and location of the patient:
1. “ Acute care telemedicine” enables remote clinicians to immediately diagnose and order care for very sick patients, usually in emergency or inpatient settings. These patients require immediate help from a specialist which may otherwise be difficult to access.
2. “ Chronic disease telemedicine” is used to periodically and regularly monitor and manage a person’s chronic illness, often at their home.
WHY IS TELEMEDICINE GROWING? • Patient Access – Telemedicine improves access to patients, and also allows physicians and health facilities to expand
their reach. Given the provider shortages—in both rural and urban areas—telemedicine has the unique capability to increase service to patients who otherwise may not receive care.
• Improved Quality – The quality of healthcare services delivered via telemedicine is as good as those given in traditional in-person consultations. In some cases, such as mental health and ICU care, telemedicine delivers superior outcomes and patient satisfaction.
• Efficient use of resources – Telemedicine reduces the cost of care and increases efficiency. Clinicians using telemedicine can better manage chronic diseases, share professional staffing, and reduce travel times, all of which save costs.
YOUR ROBOT WILL SEE YOU NOW
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
4
WHAT SERVICES ARE BEING DELIVERED VIA TELEMEDICINE? • Tele-Emergency and trauma care, which enables faster response time and triage for patients with life-threatening
injury or illness. 2.2 million patients are transported each year between emergency departments, at a cost of $1.39 billion in transportation costs. It is estimated that broad adoption of telemedicine will avoid 850,000 transports with a cost savings of $537 million a year.
• Primary care and specialist referral services involve a primary care or allied health professional providing a consultation with a patient or a specialist assisting the primary care physician in rendering a diagnosis. This may involve live interactive video, or transmission of diagnostic images, vital signs and/or video clips along with patient data for later review.
• Remote patient monitoring, including home telehealth, remotely collects and sends data to a home health agency or a remote testing facility for interpretation. Applications include vital sign monitoring, such as blood glucose or heart ECG. These services often supplement the use of visiting nurses.
REMOTE PATIENT MONITORING IN ACTION
By Linda Locke, Executive Coordinator, Nursing Administration, with material provided by Fred Cantor, Manager Home Health, Franciscan St. Francis Health, Indianapolis, IN
“Telehealth is often touted as a potential cure for much of what ails healthcare today. At Indiana’s Franciscan Visiting Nurse Service (FVNS), a division of Franciscan Alliance, the technology is proving that it really is all that. Since implementing a telehealth program in 2013, FVNS has seen noteworthy improvements in both readmission rates and efficiency.”
According to Fred Cantor, Manager of Telehealth and Patient Health Coaching at Franciscan, at any one time, Fred’s staff of three critical care-trained monitoring nurses, three installation technicians and one scheduler is providing care for approximately 220 patients. Many live in rural areas with no cell coverage – often up to 90 minutes away from FVNS headquarters in Indianapolis.
Patients who choose to participate in the telehealth program receive tablet computers that run Honeywell LifeStream Manager remote patient monitoring software. In 30-40 minute training sessions, FVNS equipment installers teach patients to measure their own blood pressure, oxygen, weight and pulse rate. The data is automatically transmitted to LifeStream and, from there,
flows seamlessly into Franciscan’s Allscripts electronic health record (EHR). Using individual diagnoses and data trends recorded during the first three days of program participation, staff set specific limits for each patient’s data. If transmitted data exceeds these pre-set limits, a monitoring nurse contacts the patient and performs a thorough assessment by phone. When further assistance is needed, the nurse may request a home visit by a field clinician or further orders from the patient’s doctor. These interventions can reduce the need for in-person visits requiring long-distance travel.
FVNS’ telehealth program also provides patient education via LifeStream. For example, a chronic heart failure (CHF) patient experiencing swelling in the lower extremities might receive content on diet changes that could be helpful.
Since the program was implemented, overall readmission rates have been well below national averages. In 2014, the CHF readmission rate was 4.4%, compared to a national average of 23% and the COPD rate was 5.47%, compared to a national average of 17.6%.
Telehealth has proved to be a central component in the plan to reduce readmission rates and improve workflow at Franciscan VNS.
Continued next page
5
• Medical education provides continuing medical education credits for health professionals and special medical education seminars for targeted groups in remote locations.
As hospitals and clinicians continue to face increasing demands and financial cuts, don’t be surprised to see telemedicine continue to grow. Telehealth provides the “anywhere care” that consumers demand, while addressing shortages of clinical and financial resources.
Visit AHCAP.excelsior.edu or call 844-843-9296 to learn how we can help you achieve your professional goals!
Members Get 20% Discounts on Tuition & Fees!
Advance your career in the health care industry.
Earn a certificate or degree from the nonprofit, online college that supports members of AHCAP with special tuition discounts and generous transfer credit policies!
Whether you want to further your administrative career or move into health sciences or public health, we offer a wide array of online degree programs that can help you get ahead. Choose an area of emphasis that matches your professional interests in health care management, public health education, health care informatics, and more.
Earn Your Degree from an AHCAP Partner College.
Managing a board is challenging. Using a Board Governance Platform shouldn’t be.
BoardEffect’s easy-to-use board governance platform gives you access to your board's sensitive information by providing:
Mobile, highly secure & paper-free board meetings.
Collaborative tools that support good governance.
Optimal workflow - flexible & simple.
For more information, visit boardeffect.com or email [email protected]
HEALTHCARE TERMS GLOSSARYTELEMEDICINE/TELEHEALTHAccording to the American Telemedicine Association (ATA), telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services using two-way video, email, smart phones, wireless tools and other forms of telecommunications technology.
Telemedicine is not a separate medical specialty. Products and services related to telemedicine are often part of a larger investment by healthcare institutions in either information technology or the delivery of clinical care. Even in the reimbursement fee structure, there is usually no distinction made between services provided on site and those provided through telemedicine and often no separate coding required for billing of remote services. ATA has historically considered telemedicine and telehealth to be interchangeable terms, encompassing a wide definition of remote healthcare. Patient consultations via video conferencing, transmission of still images, e-health including patient portals, remote monitoring of vital signs, continuing medical education, consumer-focused wireless applications and nursing call centers, among other applications, are all considered part of telemedicine and telehealth.
While the term telehealth is sometimes used to refer to a broader definition of remote healthcare that does not always involve clinical services, ATA uses the terms in the same way one would refer to medicine or health in the common vernacular. Telemedicine is closely allied with the term health information technology (HIT). However, HIT more commonly refers to electronic medical records and related information systems while telemedicine refers to the actual delivery of remote clinical services using technology.
For more information, visit www.americantelemed.org/home.
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
7
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
SAFETY TIPS FOR THE HOLIDAYSSHOPPING • Dress casually and comfortably; avoid wearing
expensive jewelry or carrying large amounts of cash.
• Avoid overloading yourself with packages – maintain clear visibility and freedom of movement.
• Keep your head up and stay alert to your surroundings – do not let yourself be distracted by your phone.
• Wait until asked before taking out your credit card or checkbook to prevent those in line behind you from spying your account information.
• Don’t leave packages visible in your car – lock them in the trunk.
• When returning to your vehicle, scan the area, carry keys in your hand, unlock the door and get in quickly, and lock the doors.
TRAVEL • When going out of town, don’t broadcast your status on social media; stop mail and newspaper delivery; set your
lights on a timer to simulate someone at home.
• Keep a mobile phone and charger with you at all times.
• If driving, have basic emergency equipment – jumper cables, spare tire, jack and flashlight – and have roadside assistance contact information at hand.
• At rest stops and in busy locations such as airports, accompany children to the restroom – always have a “meet up” plan if you get separated.
• Always buckle up; never drink and drive.
AT HOME • To avoid fire risk, consider using candle/wax warmers or scent diffusers instead of open flame candles. Never use
candles in or near greenery.
• Only use indoor lights indoors and outdoor lights outdoors; use no more than three light sets on any one extension cord.
• Make sure decorations don’t impede safe traffic flow in and around your house.
• Keep plants that can be poisonous – like mistletoe, holly berries and amaryllis – away from children and pets.
8
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
MARIJUANA LEGALIZATION IN COLORADO
By Kari Kilroy, MA, cHAP; UCHealth-Memorial Hospital (Colorado Springs, CO)
The 2015 AHCAP conference was in Colorado, the first state to legalize recreational marijuana, and with the dubious honor of having the strongest marijuana in the world.
Marijuana (or cannabis) was legalized in Colorado for medicinal purposes in 2000. Dispensaries were allowed to open with a very strict set of rules, including that patients have to have what’s known as a “red card” issued by a physician. 2015 statistics show that the average red card holder in Colorado is a 41-year-old male with “severe pain”. Medical marijuana is not covered by any type of insurance.
22 other states, plus Washington DC, have also legalized medicinal cannabis.
Colorado was the first state to allow marijuana to be sold recreationally, meaning that anyone 21 or over can purchase it without needing a red card. Alaska, Oregon, Washington State, and Washington DC have since also allowed recreational stores, but Colorado continues to have the most liberal law, and the most potent marijuana (highest THC content).
Marijuana in the ‘70s and ‘80s averaged between 1%-4% THC (the part of cannabis that gets you “high”). Marijuana in Colorado is now anywhere from 13%-20% THC, and it’s not unusual to find 30%. It’s also interesting to note that while the THC content keeps getting higher, the CBD content (the “medicinal” part – cannabidiol, the chemical that helps combat nausea, for example) keeps going down.
The first retail/recreational stores opened in January 2014. While this was great news for cannabis fans, from a healthcare point of view the legalization of marijuana has not been good. Legalization of recreational marijuana in Colorado has had a big negative impact, especially on our youth. A 2015 report shows that the usage rate for ages 12-17 ranks 56% higher than the national average. Previously, we were “only” 39% above the national average.
In addition, statewide we’ve seen: • A 29% increase in the number of marijuana-
related emergency room visits • A 32% increase in marijuana-related traffic
deaths in one year (from 2013-2014) • A 38% increase in the number of marijuana-
related hospitalizations
It’s like the Wild West here in that the actual rules/laws surrounding marijuana aren’t necessarily being followed (or enforced), and there are so many loop holes that the safeguards put into place aren’t working.
Source: Laborers’ Health & Safety Fund of North America
Continued next page
9
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
Part of the concern also has to do with advertising and the message being sent about cannabis. We’re finding that the marijuana industry is following the lead of the tobacco industry. In the ‘90s, tobacco executives denied that cigarettes cause lung cancer and heart disease. Fast forward 25 years and we know that tobacco causes a myriad of health issues and is a financial drain on the healthcare system. The public health and safety issues linked to marijuana are also numerous, but the industry steadfastly denies any connection or reason for concern.
So what does all of this have to do with us as EAs? Right now, there is probably not a lot of impact. But if the trend of recreational legalization continues, hospitals (including behavioral health and addiction services) and free-standing urgent care/emergency facilities are going to feel the burden of a population that is turning more and more to cannabis as a form of healthcare. Hospital Associations might also find themselves dealing with marijuana-related legislation in their states.
1 Medical Marijuana Registry Program Statistics; Colorado Department of Public Health & Environment; July 31, 2015 https://www.colorado.gov/pacific/sites/default/files/07_2015_MMRReport.pdf
2 Marijuana Equivalency in Portion and Dosage: An assessment of physical and pharmacokinetic relationships in marijuana production and consumption in Colorado; prepared for the Colorado Department of Revenue, August 10, 2015 http://smartcolorado.org/wp-content/uploads/2015/10/MED-Equivalency_Final-08102015.pdf
3 The Legalization of Marijuana in Colorado: The Impact; Volume 3, Preview 2015; Rocky Mountain High Intensity Drug Trafficking Area www.rmhidta.org
4 Substance Abuse and Mental Health Services Administration (reports from 2006-2011); National Survey on Drug Use and Health www.samhsa.gov
5 The Legalization of Marijuana in Colorado: The Impact; Volume 3, Preview 2015; Rocky Mountain High Intensity Drug Trafficking Area www.rmhidta.org
Global Leader in Mee.ng & Event Procurement • NO COST TO CLIENT • Commitment-‐Site selec.on to contract • 125,000+ hotel partners • One point of contact • Mee.ngs/Events (10-‐10,000 aAendees) • No long term contracts
With over 20+ years of experience in travel, tourism and hospitality, Dennis recognizes that every client is en.tled to an equally successful event and educates Fortune 500 corpora.ons, medical organiza.ons, healthcare associa.ons & non-‐profit’s on the need for his services which allows for beQer .me management, as well as, significant cost savings.
President’s Award Recipient: 2015, 2014, 2013 Int’l Hospitality Board: 2015 Top Performer: 2014, 2015
Dennis Centorbi, Director, Global Accounts -‐ An Independent Licensee hAp://www.helmsbriscoe.com/what-‐we-‐do-‐video.html
Email: [email protected] 773.348.8333 (o) 866.207.4999 (f)
Easy. Smart. Trusted.
10
I’M WAITING TO BE WOWED!By Charles Marshall; Submitted by Sarah Perry, Massachusetts Hospital Association (Burlington, MA)
I was mentored in the art of customer service by one of the world’s very best, but I doubt you’ve ever heard of him. I met him when I got my first real job in the early 1980s working as a commissioned salesman at an upper-end clothing store named Waldoff’s in Hattiesburg, Miss.
It didn’t take me long to learn that James, a fellow salesman in the men’s department, was a world-class customer service expert. But, I’m pretty sure that he wouldn’t have called himself that at all. James was one of those people who wasn’t focused on himself. He was the type of guy who made you feel like you mattered, that you were the one who was important.
Coincidentally, James was also the store’s top salesman, and that didn‘t take long to learn either. It seemed that every other person that came into the store wanted to be waited on by James. When James was busy helping another customer, people would often refuse to be helped by other salesmen, opting instead to hover around the men’s department until James was free again.
When James was waiting on you, he put his whole being into the process. After ascertaining exactly what it was that you were looking for, he would bounce around the department, gathering things that he thought might be of interest to you. Things that held no appeal to you would quickly vanish to be replaced by other items of interest. This happened whether you were shopping with a $20 or $1,000 budget. It happened whether you wore Levis jean or an Armani suit into the store. It didn’t matter to James, or if it did, you certainly couldn’t tell.
He took care to know his business so that when he made a suggestion, you felt that an expert was advising you. Because he was confident, you felt confident making your buying decision.
He always suggested but never pushed. He recommended but never argued. If you needed a miracle–if you had a funeral the next day and had to have a suit altered quickly, if you were shopping on a limited budget but needed to look good in a hurry, if you needed something nice in your impossible size for a special occasion–James was your man. He was constantly pulling rabbits out of hats for his clients and as they were shelling out hundreds or
thousands of dollars, they were thanking him profusely for helping them.
After my first three months working at Waldoff’s, I received my first commission check. I knew I needed to invest in some clothes, so when it was time for me to go shopping, who do you think I went to? That’s right. I wanted the very best service too, so when James wasn’t busy, I asked him if he would help me put a few things together.
And even though he didn’t make a dime of commission from anything sold to a co-worker, it didn’t matter to James. At some point, customer service had become part of James’ DNA, so he helped me as though I were his most important client.
Toward the end of that shopping-session with him, I admired the maroon pocket square (little silk hankie) he had in his sport coat and lamented that our store didn’t carry any more like it. Without a thought he pulled it out of his pocket and gave it to me. I still own it today as a reminder of a spectacular individual and an extraordinary example of what real customer service can be.
My point is this: When you have a choice regarding how you and your business are perceived, when you have the power to be a “wow” person rather than a “ho-hum” person, when you can have other people perceiving you as a “James,” as the go-to guy or gal that is the answer to their needs, why on earth wouldn’t you choose to be that person? Why not be that exceptional person by going the extra mile? By springing into action when either a potential or regular client walks into your door? By serving your co-workers and lifting the morale of those around you just by being focused on the needs of others?
To me, customer service isn’t just something your boss or some customer service expert wants to get you to do. It’s a tell-tale standard of behavior and excellence that communicates to the world the type of person you are.
© 2010 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site at http://www.charlesmarshall.net or contact him via e-mail at [email protected].
11
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
BETTER TOGETHER: STATE ASSOCIATIONS VALUE TO HOSPITALSBy Joe Burchfield, Assistant Vice President-Communications, Tennessee Hospital Association Submitted by Tammy Kemp, Senior Executive Assistant, Tennessee Hospital Association (Nashville, TN)
There are more than 5,600 hospitals in the United States and all share a commitment to providing the highest quality of care to the communities each facility serves. Hospitals today also face a number of challenges, many of which are addressed at the hospital or health system level. However, some challenges exist where support and additional expertise are needed. For these needs, state hospital associations provide a viable solution and reliable support to the nation’s hospitals.
Built on a foundation of advocacy at the state and federal level to ensure sound policy to enable hospitals to operate efficiently and effectively, state associations provide a unified voice for hospitals when dealing with legislative and regulatory matters. This approach frequently allows for the collective needs and goals of hospitals to be heard in a way that results in positive change for the hospital industry, which means good things for communities from coast to coast.
The benefits of a unified voice do not end with advocacy. State associations provide a wide range of services to member hospitals that focus on harnessing the power of all hospitals. These efforts include work to improve patient safety and quality, enable enhanced relationships with vendors, provide top-tier educational opportunities, provide valuable data and information, and most importantly, provide a neutral forum for hospitals and their leaders to share best practices and ideas for improving care to patients and maximizing efficiency.
State associations often provide an environment to pilot and test new approaches and ideas in a number of areas, which can then be expanded based on proven methods of success. Through all of this wide-ranging work, one fact remains paramount – success is found in the power of working together. State associations live this every day and support the success of members by working together.
12
SAVE THE DATE!
© SanDiego.org
© SanDiego.org
© SanDiego.org
© 2015 Starwood Hotels & Resorts Worldwide
© 2015 Starwood Hotels & Resorts Worldwide
© 2
015
Star
woo
d Ho
tels
& R
esor
ts W
orld
wid
e
© 2015 Starwood Hotels & Resorts Worldwide
13
CONNECTIVITY is the theme of this year’s AHCAP Educational Conference -- the only national professional develop-ment event that provides not only education in administrative topics but also focuses specifically on the healthcare environ-ment and its many unique challenges and considerations.
In today’s world connectivity is essential for success on the job, and the 2016 conference will offer the education and networking you need to
• Connect with Your Peers Attendees develop a valuable resource network of peers who face the same challenges. Learn from other healthcare executive assistants how to improve office operations and provide the best possible support to your leadership team.
• Plug In to the Latest Industry Information Sessions are delivered by knowledgeable and experienced presenters, many of whom are healthcare executives.
• Charge Up Your Career Topics cover key areas of competency for executive administrative professionals including new technology and software skills, organization and productivity, communication and interpersonal skills, board management and organizational support, time management, and personal growth and development.
REGISTRATION FEES Early Regular (by June 15) (after June 15)
AHCAP Member $580 $680 Non-Member $745 $845
Conference registration will open in early to mid April. Check the AHCAP website periodically for further details.
HOTEL RESERVATIONS Hotel: Westin San Diego - Downtown AHCAP Room Rate: $199 per night, plus tax Deadline: July 5, 2016 (based on availability) Online: https://www.starwoodmeeting.com/Book/AHCAP By Phone: (619) 239-4500 or 1-800-WESTIN-1
Due to a citywide convention ending on July 24, the AHCAP room block is only available beginning the night of July 24.
14
ASSOCIATION FOR HEALTHCARE ADMINISTRATIVE PROFESSIONALS
HANDY CORNER
Everyone could use a helpful hint or handy idea that saves them time, money or aggravation. Notations is happy to provide this ongoing segment for our
newsletter to bring you just that. We hope these handy ideas make your day just a little bit easier.
Everyone could use a helpful hint or handy idea that saves them time, money or aggravation. Notations is happy to provide this ongoing segment for our newsletter to bring you just that. We hope these handy ideas make your day just a little bit easier.
OFFICE TIP: Marking your Excel workbook as final
You can now mark your Excel workbook as final. By marking the workbook as final, it is saved as a read only workbook.
To mark your workbook as final: 1. Click on the File tab 2. Click on Protect Workbook to show the drop-down
selections 3. Select Mark as Final 4. Click OK
TO UNMARK IT, FOLLOW THE SAME STEPS LISTED ABOVE.
If you have a favorite tip or trick to share, email it to
[email protected] with the subject line Handy Corner.
FUN & FESTIVE HOLIDAY TIPS:
Glue candy canes together to make place card holders
Freeze cranberries with your ice and add evergreen sprigs
TODAY’S “GOING GREEN” TIPRecycle empty ink and toner cartridges. Office supply companies like Staples and Office Depot will take your old cartridges and give cash incentives for recycling them!
To share your tips, simply email us at [email protected] with the subject line Going Green.
15
NEW WEB RESOURCES AVAILABLE!
We have recently done a significant overhaul of the Professional Resources section of the website. The information and links have been updated and better organized, and a number of new resources have been added. Here’s a sampling of some of the resources you can find at http://ahcap.org/resources.
• An extensive Healthcare Terms Glossary to help you make sense of all those acronyms and regulations
• A listing of AHCAP’s Education Partners, which offer tuition discounts to AHCAP members (and in some cases their family members as well)
• Links to some fantastic websites dedicated to software and technology tips, tutorials and training
• A variety of admin related websites with resources for everything from writing and grammar to team building and stress relief.
Help us continue to enhance this Resources section! If there’s a website or resource you can’t live without, please share it with your fellow members. Send an email to [email protected] with the subject line Resources – include a one-line description of the site and the URL.
SEARCHABLE ONLINE MEMBER DIRECTORY
The Member Directory is a fantastic way to find and connect with your fellow members. Available to members only, the directory is searchable by first or last name, company, city, state and zip code. Members’ directory listings include their email address, so connecting is as easy as a click of your mouse. And best of all, the member profile has the capability of uploading a photo, so you can put a name with a face. Currently about 15% of members have included their photo in their member profile and the Board would like to encourage each and every member to go online and upload a photo to their profile.
How to Add Your Photo to Your Profile
1. Upload the photo you’d like to use to your computer. Make sure it’s a high resolution photo and no larger than 120 x 120 pixels. Note that portrait orientation is more suitable than landscape, so you may wish to crop your photo.
2. Go to the AHCAP home page at ahcap.org.
3. Hover over the “Members Only” menu and select “Update Your Profile” from the drop down menu.
4. This will take you to the log in page. Enter your login ID (which is your email address) and password. This will take you to your profile page.
5. Under “My Profile” select “Edit My Information”
6. Under Basic Information, you’ll see a button to Browse your computer.
7. Navigate to the photo you wish to use, select it and upload it.
120 pixels
16
WELCOME NEW MEMBERSAugust - October 2015
Jofred Avile U.S. Air Force (Honolulu, HI)
Stephanie Bates Barnes Healthcare Services (Valdosta, GA)
Mary Hogan Ascension Information Services (Indianapolis, IN)
Bridgett Jabour Southwest Health System, Inc. (Cortez, CO)
Cheri Jensen Tacoma Emergency Care Physicians (Tacoma, WA)
Patricia Lucadano Raritan Bay Medical Center (Perth Amboy, NJ)
Stephanie Maynard Tanner Health System (Bremen, GA)
Jeanne McAuliffe Hospital Council (Sacramento, CA)
Valerie Middleton Nemours/Alfred I. duPont Hospital for Children (New Castle, DE)
Timothy Swaim ARHS (Athens, GA)
Jeanee Wiscovitc Keswick Multi-Care Center (Baltimore, MD)
cHAPSEEK THE CHAP DESIGNATION TO ADVANCE YOUR CAREERIn this critical and demanding field, cHAP (Certified Healthcare Administrative Professional) designees enjoy the pride of being recognized among the elite. cHAP is a premier credential based on an in-depth assessment of the substantive skills that provide value and distinction in our competitive industry.
Would you like to become cHAP-certified? Contact AHCAP Headquarters at [email protected] today for more information on the process!
CONGRATULATIONS TO THESE INDIVIDUALS FOR OBTAINING OR RENEWING THEIR CHAP CERTIFICATIONS.
NEWLY CHAP CERTIFIEDJoanne Ramundt, cHAP — Regional Medical Center of San Jose (San Jose, CA)
CHAP RE-CERTIFIEDKimberly Uldrich, cHAP — Hendersonville Medical Center (Hendersonville, TN)
