Fakultät Rehabilitationswissenschaften BEST-Quality Symposion 22.09.2010 The Concept: Appeal of shared indicators and criteria for quality…

FakultätRehabilitationswissenschaften

BEST-Quality Symposion 22.09.2010

The Concept:

Appeal of shared indicators and criteria for quality…



The Matrix detects realitybut also kills illusions.



The Matrix leads to self assessment of running QM-Systems



Benchmarking: Who dares wins!



Matrix framework as a cornerstone for European understanding



Quality management can be a kind of

deregulation and competition



Quality is a construct… and an ambition!



BEST-Quality means to improve

social services



BEST-Quality and the UN Convention



BEST-Quality is a tool for upgrading Quality



Perspective: BEST-Quality includes a vision of Quality



Outlook: BEST-Quality gives the invitation to follow the trail to

Quality



Outlook: BEST-Quality will certainly create new ideas…



Vision impossible? Is it?The impossible triangle exists



Outcome needs efforts!



Goodbye…

"Benchmarking European standards in Social services Transnationally"

„Vision is the art of seeing things invisible“

(Jonathan Swift)

Documents

Fakultät Rehabilitationswissenschaften BEST-Quality Symposion 22.09.2010 The Concept: Appeal of shared indicators and criteria for quality…