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FAITH CHAPEL CHRISTIAN CENTER
Faith Chapel Disaster Recovery and Action Plan
Created: March 2013 Modified: March 2014
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Table of Contents Table of Contents ...............................................................................................................................2
Faith Chapel Disaster Recovery Plan General Information ...................................................................5
Phase 1: Assessment ................................................................................................................................. 5
Phase 2: Response .................................................................................................................................... 5
Phase 3: Recovery ..................................................................................................................................... 5
Emergency Action Team Role (EAT) .......................................................................................................... 6
Incident Commander Role ........................................................................................................................ 6
Assessment Team ..................................................................................................................................... 6
Data Team ................................................................................................................................................. 6
Case Workers ............................................................................................................................................ 6
Response Team ......................................................................................................................................... 6
Teams Breakdown .............................................................................................................................7
Emergency Action Team (EAT) .............................................................................................................. 7
Incident Commanders ........................................................................................................................... 7
Assessment Team ................................................................................................................................. 7
Data Team ............................................................................................................................................. 7
Case Workers ........................................................................................................................................ 8
Response Team ..................................................................................................................................... 8
Communication Information .................................................................................................................... 9
Faith Chapel Disaster Response Plan................................................................................................. 10
Phase 1: Assessment ............................................................................................................................... 10
Business Assessment........................................................................................................................... 10
Member Assessment .......................................................................................................................... 10
Community Assessment ...................................................................................................................... 11
Phase 2: Response .................................................................................................................................. 11
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Business Response .............................................................................................................................. 11
Member Response .............................................................................................................................. 11
Community Response ......................................................................................................................... 11
Phase 3: Recovery ................................................................................................................................... 12
Business Recovery ............................................................................................................................... 12
Member Recovery ............................................................................................................................... 12
Community Recovery .......................................................................................................................... 12
Faith Chapel Disaster Response Flow Chart ....................................................................................... 13
Care Functional Disaster Response Plan ............................................................................................ 16
Phase 1: Care Assessment....................................................................................................................... 16
Member Assessment .......................................................................................................................... 16
Phase 2: Care Response .......................................................................................................................... 16
Phase 3: Care Recovery ........................................................................................................................... 17
Care Disaster Response Flow Chart ................................................................................................... 18
Human Resources Functional Disaster Response Plan ....................................................................... 19
Priority #1 Critical Staffing ...................................................................................................................... 19
Priority #2 – Employee Health ................................................................................................................ 19
Priority #3 - Processing Payroll ............................................................................................................... 19
Priority #4 – Bill payments ...................................................................................................................... 20
Facilities Functional Disaster Response Plan ..................................................................................... 21
Phase 1: Facility Assessment ................................................................................................................... 21
Phase 2: Facility Response ...................................................................................................................... 22
Phase 3: Facility Recovery ....................................................................................................................... 22
Facilities Disaster Response Flow Chart ............................................................................................ 23
Operations Functional Disaster Response Plan .................................................................................. 25
Phase 1: Operations Assessment ............................................................................................................ 25
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Phase 2: Operations Response ............................................................................................................... 25
Operations Disaster Response Flow Chart ......................................................................................... 27
Appendices ...................................................................................................................................... 28
Appendix A .............................................................................................................................................. 28
Important Contact Numbers ............................................................................................................... 28
Appendix B .............................................................................................................................................. 30
Partnership Agencies .......................................................................................................................... 30
Appendix C .............................................................................................................................................. 31
Disaster Resources .............................................................................................................................. 31
Appendix D .............................................................................................................................................. 33
Insurance Policies ................................................................................................................................ 33
Appendix E .............................................................................................................................................. 33
Residential Assessment Form ............................................................................................................. 33
Appendix F .............................................................................................................................................. 34
Basic Resource Package ...................................................................................................................... 34
Appendix G .............................................................................................................................................. 35
Counseling Services Available ............................................................................................................. 35
Appendix H .............................................................................................................................................. 36
Human Resources Vendor List ............................................................................................................ 36
Appendix I ............................................................................................................................................... 37
Preferred Offsite Work Locations ....................................................................................................... 37
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Faith Chapel Disaster Recovery Plan General Information This document outlines the Disaster Recovery and Action Plan for Faith Chapel in the event that a
Disaster takes place which results in damage to Faith Chapel facilities and/or employees and members
are impacted. The Disaster Recovery and Action Plan is all inclusive and takes into consideration all
facets of our worship environment which includes adults, students, and children. This plan is broken up
into three phases which are briefly defined below.
Phase 1: Assessment This phase consists of performing the initial assessment of the property and communication attempts
made with employees and members to gather information on their statuses. The initial assessment will
take place within 12 hours of the incident as safety permits.
Phase 2: Response This phase consists of initiating the actions discussed and created during the Assessment Phase. It can
include contacting impacted employees, members, and community, the insurance company, and
gathering facility repair estimates. This phase will take place within 24-36 hours of the incident as safety
permits.
Phase 3: Recovery This phase consists of initiating employee, member, and community recovery. This will include initial
recovery efforts, providing long-term care, and follow-up plans. Please see the Table of Contents for
functional area plans.
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Emergency Action Team Role (EAT) The EAT functions and is directed out of the Office of the Executive Pastor
This team plans, prepares, and trains for potential emergency/disaster situations
This team serves as “First Responders” for emergency/ disaster response on Faith Chapel’s
Campuses
Provides direction to other Disaster Recovery Leaders (Incident Commanders)
Meets annually to review Emergency/Disaster Response plan and update as necessary
Incident Commander Role Establishes incident objectives for functional area
Provides overall leadership in the incident and oversees all aspects of preparing for and responding to emergency/disaster situations
Assessment Team Serve as initial response team for employees and members
Data Team Team is activated during Phase 2
Collects information from impacted members to place in database system (Fellowship One)
Case Workers Team is activated during Phase 2
Retrieves information related to impacted members and assign to the Response Team
Responsible for follow through of all assigned cases
Response Team Team is activated during Phase 2
Performs necessary actions needed by those impacted which may include but is not limited to counseling, providing financial resources, or providing emotional support
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Teams Breakdown Emergency Action Team (EAT) Below are the members of the Emergency Action Team:
Pastor MD Moore
*Michael K. Moore
Michelle S. Moore
Jermaine Spann
Viyesha Williams
Cherinita Reese
Michelle S. Burney
Debra Blaylock
Inger Triggs
Karen Malone
Alondio Hill
Incident Commanders Below are the Incident Commanders:
*Jermaine Spann – Facility Recovery
Michelle S. Burney– Operations Recovery
Viyesha Williams – Employee Focus
Cherinita Reese – Volunteer/Member Care Focus
Debra Blaylock – Community Focus
Assessment Team *Please note that this team will work directly with EAT and Data Team* Below are the members of the Assessment Team:
*Sharon Charley
Erika Coleman
Cecelia Hall
Rachel Holt
Data Team
Below are the members of the Data Team:
*Erika Coleman (data retrievers)
Cecelia Hall (data retrievers)
Tamarka Burroughs
Sonjanetta Houston
Marie Jackson
Carol Lewis
LaKeshia Pearson
Terri Smith
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Case Workers Below are the Case Workers
*Sharon Charley (assign cases)
Brenda Armstrong (assign cases)
Linda Harris
Alondio Hill
Angela Hill
Rachel Holt
Naomi Gordon
Karen Malone
Inger Triggs
Malinda T. White
Response Team
Below are the members of the Response Team
Community Group (to be used for the physical response)
Connie Blaylock
Joseph Harris
Kathleen Rodgers
Arnold Rodgers
Lay Ministers (to be used for counseling and/or hospital visitations)
* Indicates the user’s Sound Connect conference code will be used in the need of conference call with that team.*
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Communication Information The following tools of communication will be utilized:
Phone Hotline – 1-844-922-CARE(2273)
Email addresses: [email protected] and [email protected] o The [email protected] will serve as the preferred and primary email address if
Faith Chapel servers are operational. Log-In Information
Username: fc3cares
Password: fc3cares#1
OWA Access: https://mail.worddome.net/owa o The [email protected] will be the preferred email address in the case that Faith
Chapel servers are non operational. Log-In Information
Username: fc3cares
Password: disasterrelief o Assessment Team and members of EAT Team will have access to the above email
addresses.
Mass Communication: Church Cast, Fellowship One, Social Media o All Mass Communication tools should be at “Emergency” communication level which
would include utilizing all forms contact on file for congregants when sending out alerts.
Conference Call Number Established for Team Meetings during Assessment Phase o www.freeconferencecallhd.com o Dial-in Number: 1-559-726-1300 o Host Code: 976553 o Participant Code: 488276 o Playback Number: 1-559-726-1399 o These calls should be recorded to allow different teams the ability to call back and hear
pertinent information shared. o This is a free service so additional codes can be created as needed.
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Faith Chapel Disaster Response Plan This plan outlines the response and order of events that Faith Chapel will execute in the event of a
disaster. This plan provides a general overview and details specific to each area will be outlined in the
Functional Area plans detailed in this document.
Phase 1: Assessment See Table of Contents for Detailed Functional Area Plans To be done within 12 hours of incident as safety permits.
Business Assessment
Disaster Incident Occurs
o As a result, Faith Chapel and the surrounding communities are impacted.
Initial Assessment of property and effect of business operations is done within 12 hours of
the weather stabilizing. This assessment is done by the Emergency Action Team (EAT).
Executive Briefing will be performed by the EAT.
o This briefing will include information such as Next Steps, Activation of Incident
Commanders (Functional Area Leads), budget amount for recovery efforts, potential
worship service impact, communication plan to employees, and members, and
efforts that should be directed towards the community.
o Functional Area Leads
Facility Recovery, Business Operations Recovery, Employee Focus,
Volunteer/Member Care Focus, and Community Focus.
As the property and business operations assessment is taking place, the Assessment Team
will begin communication to find out the statuses (are you home safe, if not, what is your
status) of employees.
Employee Statuses
o Mass Communication will be sent to all employees with a directive to respond to
[email protected] or [email protected] or call 1-844-922-CARE (2273)
with their current status.
This status update will be provided to the EAT Team.
Member Assessment
As the property and business operations assessment is taking place, the Assessment Team
will begin the process to find out the statuses of volunteers and members.
Volunteer and Member Statuses
Mass communication will be sent to all volunteers and members with a directive to respond
to [email protected] or [email protected] or call 1-844-922-CARE (2273)
indicating if they are in need or know of a volunteer/member who is in need.
This status update will be provided to the EAT Team.
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Community Assessment
Community Focus Incident Commander will utilize local communication tools, partnerships with other local agencies, and a Street Team to gather information on the state of surrounding communities.
Information and recommendation of Faith Chapel’s involvement will be provided to the EAT who will provide direction on which course to pursue.
Phase 2: Response See Table of Contents for Detailed Functional Area Plans To be done within 24-36 hours of the incident as safety permits
Business Response
Direction Provided from the Emergency Action Team (EAT) to Incident Commanders
Facility Incident Commander begins insurance and facility/land assessment process o Communicating with Site Adjustors o Contacting a preferred Construction Crew to begin the facility/land assessment process.
Business Operations Incident Commander begins operational response process. o This will include establishing a recovery work area for Finance, HR, and IT in the event of
damage to FCCC facilities. o This will include communication with weekly service leaders in the event that an
alternate service or cancelled services have to take place due to damage.
Member Response
Volunteer/Member Care Focus Incident Commander begins response process. o Initial status of impacted members will be given to the Data Team by the Assessment
Team.
Data Team will collect additional information from impacted member and enter the items into Fellowship One where it is assigned to a Case Worker.
Case Workers will gather further information, if needed, and assign the cases to the Response Team for action.
Updates are provided by the Response Team to the Case Worker who updates the information in Fellowship One and follow-up on any outstanding items.
Updates will be provided to the Volunteer/Member Care Focus Incident Commander on a daily basis during response efforts by the leader of the Data Team.
Updates will be provided to the EAT on a daily basis during response efforts by the Volunteer/Member Focus Care Incident Commander.
Community Response
Community Focus Incident Commander begins response process.
The Incident Commander will reach out to agencies that Faith Chapel currently has partnerships with to obtain status information and determine potential response opportunities.
The Incident Commander will engage the Data Team to collect information from those impacted in the community.
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Data Team will collect additional information from impacted community individual and enter the items into Fellowship One where it is assigned to a Case Worker.
Case Workers will gather further information, if needed, and assign the cases to the Response Team for action.
Updates are provided by the Response Team to the Case Worker who updates the information in Fellowship One and follow-up on any outstanding items.
Updates will be provided to the Community Focus Incident Commander on a daily basis during response efforts by the leader of the Data Team.
Updates will be provided to the EAT on a daily basis during response efforts by the Community Focus Incident Commander.
Phase 3: Recovery See Table of Contents for Detailed Functional Area Plans This phase could possibly last as far as 24 months out after the Disaster Event
Business Recovery
Facility Incident Commander will maintain constant communication with Insurance companies to ensure that all repair work is being performed according to guidelines presented.
o Facility Incident Commander will provide EAT with updates in regards to progress of Faith Chapel facilities.
Business Operations Incident Commander will maintain constant communication with employees to provide updates on workplace temporary location.
Member Recovery
Recovery efforts provided to employees and members will be maintained by the Employee/Member Focus Incident Commander.
Long-Term Care as well as Follow-up plans will be created and implemented by the Incident Commander.
Community Recovery
Recovery efforts provided to the community will be maintained by the Community Focus Incident Commander.
Long-Term Care as well as Follow-up plans will be created and implemented by the Incident Commander.
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Faith Chapel Disaster Response Flow Chart
Faith Chapel Christian Center and the Surrounding Community is
Directly Impacted
Initial Assessment done within 12 hours of the
incident as safety permits by the Emergency
Action Team
Assessment Team begins process to find the
statuses of employees and members
Executive Briefing performed by the Emergency
Action Team
Statuses of
Employees and
Membership
provided to the
EAT Team
Faith Chapel Disaster Response
Plan
Disaster Incident
Occurs
Phase 1: Assessment
Incident Commanders activated for Facility Recovery,
Business Operations Recovery ,Employee Focus,
Volunteer/Member Care Focus, Community Focus
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Business Operations
Incident Commander
begins operational
recovery process
Data Team collects information from impacted
volunteers/members and community
Case Workers gather further
information and assign the cases to
the Response Team for action
Information is placed in F1 and assigned to a
Case Worker
Updates are provided from the Response
Team to the Case Worker to be updated
in F1
Faith Chapel Disaster Response
Plan cont...Phase 2: Response
Direction Provided from the Emergency
Action Team to Incident Commanders
Facility Incident
Commander begins
Insurance and facility/
land assessment
process
Volunteer/Member
Care Focus Incident
Commander engages
Data Team
Community Focus
Incident
Commander
engages Data
Team
Updates are provided to the Volunteer/
Member Care Focus and Community
Focus Incident Commanders as well as
EAT team on a daily basis.
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Faith Chapel Disaster Response
Plan cont...
Facility Incident Commander
execute Recovery
Business Operations Incident
Commander execute Recovery
Plan
Volunteer/Member Care Focus
Incident Commander execute
Recovery Plan
Recovery Efforts Begin
Community Focus Incident
Commander execute Recovery
Plan
Phase 3: Recovery
Updates provided to EAT by Incident Commanders on a
weekly basis
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Care Functional Disaster Response Plan This plan outlines the response and order of events that Faith Chapel Care Department will execute in
the event of a disaster that negatively impacts members and employees.
Phase 1: Care Assessment To be done within 12 hours of incident as safety permits
Member Assessment
The Assessment Team will begin the process to find out the statuses of volunteers and
members.
Volunteer and Member Statuses
Mass communication will be sent to all volunteers and members with a directive to respond
to [email protected] or [email protected] or call 1-844-922-CARE (2273)
indicating if they are in need or know of a volunteer/member who is in need.
Phase 2: Care Response To be done within 24 hours of the incident as safety permits.
Initial status of impacted members will be given to the Data Team by the Assessment Team.
Data Team will collect additional information from impacted member and enter the items into Fellowship One where it is assigned to a Case Worker.
o Data Team will utilize an online version of the Residential Assessment Form (See
Appendix E).
o When inputting the information, a crisis code will be used to determine the priority of
the case.
Case Worker Team Leader assigns cases to case workers.
Case Workers assigns cases to the Response Team for case specific follow-up action.
o Employee Cases will be assigned to an HR appointed Response Team worker.
o Resource Package and Financial Needs Specific Response Team workers will be
identified by Case Worker Team Leader.
The Case Worker Team Leader will report how many cases have been entered into Fellowship
One daily to the Volunteer/Member Care Focus Incident Commander.
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Phase 3: Care Recovery To be done within 24-48 hours of contacting the impacted
Response Team is grouped (1 staff and 2 Crisis Counselor) or (1 staff and 1 Crisis Counselor).
Response Teams will be equipped with an basic resource package ( see appendix F) to better assist the impacted.
Response Teams will provide additional information and/or follow-up to the Case Worker assigned.
Case Worker will input additional information and/or follow-up in Fellowship One.
Volunteer/Member Care Incident Commander will provide weekly reports to show the progress of the impacted on the road to recovery.
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Care Disaster Response Flow Chart
Faith Chapel Care Disaster
Response Flow Chart
Phase 1: Assessment
Assessment Team begins process to find out
statuses of volunteers and members.
Statuses of membership provided to EAT TeamIncident Commander activated to begin execution
of the Care Plan
Incident Commander engages Data TeamPhase 2: Response
Data Team collects information from impacted
employees/members, and community
Case Workers gather further
information and assign the cases to
the Response Team for action
Information is placed in F1 and assigned to a
Case Worker
Updates are provided from the Response
Team to the Case Worker to be updated
in F1
Updates are provided to the Community
Focus Incident Commanders as well as
EAT team on a daily basis.
Phase 3: Recovery
Response Teams will provide updates to
Case Workers
Response Team is grouped into smaller
teams and equipped with resource packages
for distribution
Case Workers update F1 and provide
updates to Incident Commander and EAT
team.
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Human Resources Functional Disaster Response Plan Emergency response had ended, business recovery now begins. HR Preparedness for this: consist of reviewing current policies and make sure they reflect our organization’s need to accommodate leave of absences, pay, benefits, communication, and equipment. Also, understand the compliance issues such as ADA and reasonable accommodation.
Priority #1 Critical Staffing HR Director or designee participate in discussions that consider:
o Explore personnel, position and duty realignment based on an assessment of the disaster
Determine schedules of personnel and workflow procedures Determine methods of employee functionality (satellite locations,
telecommuting, split shifts, etc.) o Review the above steps frequently to evaluate the need for modifications based on an
evolving/ unpredictable matter.
Priority #2 – Employee Health HR Representative(s) will weekly assess affected employees until they are physically and
emotionally restored to their previous state before the disaster. o Personal emotional well-being
Determine if paid-rest options should be utilized due to stress levels Refer to available counseling options which may include
Staff Counselors ( i.e. Alondio Hill, Connie Blaylock, Angela Hill, etc…)
Guardian’s EAP services by calling 1.800.386.7055 o Personal physical well being or injuries (i.e. follow ADA compliance) o Work related physical well being or injuries (i.e. follow Workman’s Compensation
compliance)
Priority #3 - Processing Payroll Assigned personnel will gather all necessary documents and contact ADP at 1-800-927-4789 to
navigate through processing payroll.
If needed, coordinate alternative processing needs with a Finance Representative.
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Priority #4 – Bill payments Assigned personnel will refer to Appendix H for preferred HR Vendor List.
If needed, coordinate alternative processing needs with a Finance Representative.
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Facilities Functional Disaster Response Plan This plan outlines the response and order of events that Faith Chapel will execute in the event of a
disaster that result in damage to any of Faith Chapel’s facilities.
Phase 1: Facility Assessment Disaster Incident Occurs
o As a result, Faith Chapel and the surrounding communities are impacted.
Initial Assessment of property and effect of business operations is done within 12 hours of
the incident as safety permits. This assessment is done by the Emergency Action Team
(EAT).
Direction received from the EAT
o Incident Commander activation
o Release to contact preferred construction company for facility/land assessment
o Budget amount for any immediate facility repairs that may be required
Incident Commander contacts preferred construction company to perform a full facility/land
assessment.
o This will include written, photographed, and video documentation to illustrate proof
of property loss.
After initial assessment, the insurance process will begin
o Incident Commander refers to insurance policies to contact the insurance agent and
Site Adjuster.
Faith Chapel can reach out to reputable companies to begin to gather
estimates for repair work.
Permanent repairs are not made at this time
Temporary small repairs may be made to prevent further damage. All
receipts and documentation will need to be maintained and organized for
submittal to the Insurance Company.
o Incident Commander refers to policies to contact the Content Management
Company.
Faith Chapel should follow instructions received from the Content
Management Company and merge them with any instructions received
from the Insurance Company.
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Phase 2: Facility Response Upon approval of claims submitted, Faith Chapel will move forward with recovery efforts.
The Incident Commander will provide estimates received to EAT along with a recommendation
of which company to move forward with.
Once approved by the EAT, the Incident Commander will work with the selected company to
repair damages incurred.
Updates will be provided to the EAT on a weekly basis during recovery efforts by the Incident
Commander.
The Incident Commander will be responsible for maintaining all invoices, receipts, and
documentation to be presented to the Insurance Company.
Phase 3: Facility Recovery Facility Incident Commander will maintain constant communication with Insurance companies
to ensure that all repair work is being performed according to guidelines presented.
Facility Incident Commander will provide EAT with updates in regards to progress of Faith
Chapel facilities
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Facilities Disaster Response Flow Chart
Incident Commander contacts preferred
construction company to perform assessment
Contact Content
Management Company
Direction Received from EAT which will include Incident
Commander appointment, budget for temp repairs, and release
to begin full facility/land assessment
Initial Assessment of Property Made
Refer to insurance documents and policies
included within the Disaster Policy to begin
contact.
Begin to gather
estimates for repair
work
Contact Insurance
Company
Make temporary small
repairs to prevent further
damage.
Faith Chapel Facilities
Disaster Response Flow
Chart
Begin to work with Onsite
Adjuster
Dependent on
claim status move
forward with
recovery efforts
Follow Instructions received
and merge with instructions
received from Insurance
Company
Phase 1: Assessment
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Faith Chapel Facilities
Disaster Response Flow
Chart cont...Phase 2: Response
Claim Approval Received from Insurance
Company
Estimates and recommendation provided
to EAT
Incident Commander maintain all
documentation
Approval received from EAT
Incident Commander provide
updates to EAT on a weekly basis
Incident Commander works with
approved company to repair damages
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Operations Functional Disaster Response Plan This plan outlines the response and order of events that Faith Chapel will execute in the event of a
disaster that result in damage to any of Faith Chapel’s facilities and temporary work space is needed for
core groups.
Phase 1: Operations Assessment Disaster Incident Occurs
o As a result, Faith Chapel and the surrounding communities are impacted.
Initial Assessment of property and effect of business operations is done within 24 hours of
incident as safety permits. This assessment is done by the Emergency Action Team (EAT).
Direction received from the EAT
o Business Operations Incident Commander appointment
Incident Commander begins to initiate mass communication plan
o This will include communication to all employees and members utilizing mass
communication tools.
o Tools used will be local news and radio stations, Church Cast, Social Media, and
Faith Chapel’s Website.
Business Operations Incident Commander contacts Facilities Incident Commander to receive
status of business offices and what is and is not operational.
o The core groups that temporary workspaces will be created for are Finance, Human
Resources, and Information Technology.
Phase 2: Operations Response Work Space Recovery
Administrative Offices Damaged
o Incident Commander will coordinate with Information Technology and the Core groups
to establish a temporary work space at the Bridge.
Human Resources will be set up in Green Room #2
Finance will be set up in Room 126
Information Technology will have the ability to have a stable location Room 127
along with floater capabilities to handle any issues.
All remaining employees will utilize the Venue as a work area.
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Word Dome/The Bridge Damaged
o Damage at this location may result in loss of server capabilities which will reflect in
severely diminished functions and capabilities at the Administrative Offices.
o In the instance that the Administrative Office is fully functional, all workers will be
relocated to the Administrative Office.
o In this instance that the Administrative Office is not functional, the organization will
seek an alternative offsite location for work space recovery.
o Please see Appendix I for preferred offsite work locations.
o Incident Commander will maintain constant communication with the Information
Technology employee to receive updates on when staff will be able to return onsite.
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Operations Disaster Response Flow Chart
Faith Chapel Operations
Disaster Response Flow
Chart
Phase 1: Assessment
Initial Assessment of Property Made
Direction Received from EAT which will include
Incident Commander appointment and any
budget amount related to Operations.
Incident Commander begins mass
communication plan
Business Operation Incident Commander
contacts Facilities Incident Commander to
receive status of business offices
Set up and communication of temporary
workspaces for staffPhase 2: Response
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Appendices
Appendix A
Important Contact Numbers
Name Company Contact
Number
Email Address Industry
Todd Fredella
Policy#
PHPK1091516
Regions 205-264-7509 [email protected] Insurance
Representative
Customer
Service
Alabama
Power
1-800-888-
2726/Report an
Outage
1-888-430-
5787/Business
Customer
Service
Electricity
Customer
Service
Graysville Gas
and Water
205-674-5643 Unincorporated
Jefferson County Gas
and Water
Customer
Service
Alagasco 1-800-292-4008 Birmingham Gas
Customer
Service
Birmingham
Water Works
205-244-4000 Birmingham Water
Works
Customer
Service
Fire Station
#17
Lexington
Street
205-254-2052 Fire Station
(Birmingham/Campus
B)
Customer
Service
Minor Heights
Fire
205-787-5540 Fire Station (Minor
Heights/Campus A)
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Department
Inclement
Weather
Notification
Fox 6 News 205-583-4333 Code: 2173 News Station
Inclement
Weather
Notification
ABC 33/40 205-982-3970 Code: Stormchaser News Station
Inclement
Weather
Notification
NBC 13 205-558-7311 Code: Education Matters News Station
Inclement
Weather
Notification
CBS 42 205-322-4665 Code: Webster News Station
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Appendix B
Partnership Agencies
Agency Contact Person and/or
Website
Contact Number
American Red Cross www.redcross.org 205-458-8282
United Way www.uwca.org 205-251-5131
Christian Service Missions www.csmisison.org 205-252-9906
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Appendix C
Disaster Resources
Agency Email Phone Number
Additional Information
FEMA
www.fema.com 1-800-621-FEMA
1. FEMA comes into an area that is a federally declared disaster area
2. The FEMA VAL (Volunteer Agencies Liaison) connects Volunteer Organizations to FEMA information, processes and procedures
Jefferson County EMA www.jeffcoema.org 205-254-2039 1. Contact them to notify of dangerous/hazardous situations and they will send out proper teams such to set up things like barricades
*211 211 1. General Help number to get information on who to contact in the area for different needs that arise during a disaster
2. Provides info on health and human services in an emergency
UMCOR (United Methodists Committee on Relief)
www.Gbgm-umc.org/umcor 212-870-3951 1. Contact UMCOR regarding resources and Disaster Response trainings
Jefferson County VOAD (Volunteer Organizations Active in Disasters)
Voadjeffco.webx.com/members Ann Haden - VOAD President 205-942-1211
1. Volunteer Organizations in the Jefferson County Area connected to serve and work together
2. This is a valuable networking, informational, and resource tool
Hope Crisis Response Network
www.hcrn.info Kevin Cox – CEO – 1-888-909-HCRN (4276)
1. Assists in coordination and deployment of volunteers, resources, and financial assistance
2. Advocates to help organizations and agencies connected to storm
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survivors 3. Mentors and mediates
organizations during disaster relief
4. Assists in devising and implementing post-disaster long term recovery plans for local communities
Central Alabama Birmingham Weather Forecast Office
WWW.SRH.weather.GOV/BMX
205-664-3010
American Red Cross www.redcross.org Birmingham office – 205-458-8282
1. Trainings for CPR, Sheltering, Volunteering, etc.
2. Information, resources, etc
Alabama Governors Hurricane/Tornado Conference
Google for dates and times
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Appendix D
Insurance Policies
Insurance Information
Claim Information
If the claim is denied, Faith Chapel has the right to appeal to a Claims Manager or Executive.
If the claim is still denied after the appeal, Faith Chapel may seek assistance
from Legal Counsel.
If the claim is partially approved (will not cover the total loss), Faith Chapel may submit an
application to the Small Business Administration through FEMA to cover the remaining
costs.
If the claim is fully approved, Faith Chapel will move forward with recovery efforts.
Appendix E
Residential Assessment Form
See Forms at the end of Document
34 | P a g e
Appendix F
Basic Resource Package
1. $250 in gift cards for a family size of 2 and $100 more in gift cards for each additional person (ex;
Family of 5 will receive $550.00) Gift Cards will be Wal-Mart and Gas Card.
2. Disaster Recovery Guide (including contacts, emergency info, resource info, “how to recover”, etc.)
All in one document that they can use as a reference.
3. Basic Initial Care Response Package could include basic toiletries (soap, toothbrush, toothpaste, deodorant, wash cloth, shampoo, etc…).
These items can also be obtained through Christian Service Missions
4. MP3 for Teens
5. Examples of types of resources for Pre-school and 3rd-6th grade
Drawstring backpack including: Parent’s Guide to Talking with Their Child(ren), a
journal/tablet, mechanical pencil or pen, crayons (most children write/draw to express their
feelings/emotions), small blanket, etc…
3rd-6th Graders (MP3 or portable gaming device that requires no purchased downloads)
K-2nd Graders (a doll for girls/ Super-Hero action figure for boys)
Infants – 4 yr. olds (stuffed animal or soft toy, small blanket)
Consider partnering with companies (McDonalds, Chick-Fil-A, etc.) to add coupons for FREE
meals or treats.
35 | P a g e
Appendix G
Counseling Services Available
Disclaimer: These resources are not a referral list and do not endorse the qualifications or credentials of any person
here holding themselves out as a counselor, psychiatrist, psychologist, or other mental health
professional. The author of this list is not responsible for outcomes with any provider herein listed. Any
reputable professional will be more than happy to provide you with information concerning their
training, experience, and Christian approach to practice.
Name: Contact Number: Email Address
Personal Relationships, Inc
205-979-6822 www.personalrelationships.com
Wells Spring Clinic 205-977-3003 www.wellspringchristian.com
Briarwood Presbyterian Church
205-776-5200 www.Brairwood.org/counseling
Pathways Professional Counseling
1-866-991-6864 www.Pathwaysprofessional.org
Covenant Counseling 205-879-7500 www.Covenantcounseling.com
National Suicide Prevention Hotline
1-800-273-TALK (8255) www.suicidepreventionlifeline.org
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Appendix H
Human Resources Vendor List
Human Resources Vendor List
Name Service Description Contact Person/ Department
Group Number/ ID
Contact Number
website
Automatic Data Processing (ADP)
HRIS Database/ Payroll System
Customer Support Services
C9U- Service Center 30
1-800-927-4789
portal.adp.com
Blue Cross Blue Shield of Ala.
Medical Insurance Provider
Customer Service 81470 1-800-292-8868
www.bcbsal.org
Employer's Claim Management (ASIWCF)
Worker's Compensation Provider
Shay Forbus 1-06268-113 1-334-277-93-95
www.employersclaim.com
Guardian Dental/Vision/STD & LTD/ Critical Illness/Voluntary Term Life
Customer Service 451023 1-800-627-4200
www.guardiananytime.com
Guidestone Financial Resources
403B Provider Chris Elkins Retirement #: 13557 Insurance #: 73972
1-214-720-2185
www.guidestone.org
Regions Insurance Benefits Administrators
Stacey Gaspard/ Preston Francis
N/A 1-601-790-8542
N/A
St. Vincent's Occupational Health
Company Worker's Compensation Physicians
Customer Service N/A 1-205-930-2600
N/A
TASC Flexible Spending Account Provider
Customer Service 4103-8913-3984
1-800-422-4661
www.tasconline.com
TASC Flex Corp Cobra Administration Provider
Customer Service 4103-8913-3984
1-866-571-9704
www.tasconline.com
37 | P a g e
Appendix I
Preferred Offsite Work Locations
Utilization of the website www.liquidspace.com to search workspace options.
Facility Name Phone Location Meeting Rooms
Maximum Capacity
Sheraton Hotel 2101 Richard Arrington Jr. Boulevard North, Birmingham, AL 35203
205-324-5000 Downtown 1,500
Birmingham Jefferson Convention Complex 2100 Richard Arrington Jr. Blvd. North, Birmingham, AL 35203
205-458-8400 Downtown 1,100
Medical Forum Conference Center 950 22nd Street North # 200, Birmingham AL 35203
205-458-8800 Downtown 275
Wynfrey Hotel 1000 Riverchase Galleria Birmingham, AL 35244
205-987-1600 South 1,200
Bessemer Civic Center 1130 9th Avenue SW, Bessemer, AL 35022
205-424-7469 West 1,200
Harbert Center 2019 4th Avenue North, Birmingham, AL 35203
205-226-8800 Downtown 316
Cahaba Grand Conference Center 3660 Grandview Parkway, Birmingham, AL 35243
205-443-6767 South 1,400
Birmingham Public Library 2100 Park Place, Birmingham, AL
205-226-3600 Downtown 100
Hoover Public Library 200 Municipal Drive, Birmingham, AL 35216
205-444-7800 South 100
Homewood Public Library 1721 Oxmoor Road, Birmingham, AL 35209
205-332-6600 South 200
Pelham Civic Center 500 Amphitheater Road, Pelham, AL 35124
205-620-6448 South 200
FAITH CHAPEL CHRISTIAN CENTER - EMPLOYEE Phone Info
VOICEMAIL 30000 Dial 380‐6190 (#, ext, pin#)
380‐8626 September 2Williams, Viyesha 10045 451‐0534 276‐3340 380‐8638 April 15
Name Extension Direct Line Cell Phone Fax Number BirthdayAgee, Linda Arnold 43202 451‐0801 983‐2097 N/A March 9Alexander, Tan 10039 949‐4433 706‐6660 380‐8650 September 6
Anderson, Monteray 10026 451‐0528 249‐7332 380‐8604 October 27Anderson, Willie 10032 451‐0531 382‐1632 380‐8615 June 11
Armstrong, Brenda 10062 949‐4430 602‐4401 380‐8613 May 31Blaylock, Connie 10004 380‐6195 533‐5079 380‐8632 December 3Blaylock, Debra 10002 380‐6192 533‐5081 380‐8634 July 22Boone, Lionel 10070 451‐0538 646‐596‐5873 380‐8642 October 26
Burney, Michelle S. 10075 451‐1286 223‐4137 380‐8662 November 5Burroughs, Tamarka 10017 380‐3385 541‐3380 380‐8649 October 18Charley, Sharon 10048 451‐1279 365‐0101 380‐8657 March 24Clark, Baxter 43000 380‐2990 234‐1173 N/A January 27Coleman, Erika 10035 380‐6200 563‐6569 380‐8616 September 21Cross, Leslie 10077 451‐0536 837‐8208 380‐8663 February 25Curry, David 43201 451‐0796 256‐493‐8731 380‐8624 March 28Gage, Chandra 10037 380‐3387 617‐6238 380‐8630 May 17Gage, Wayne 10047 949‐4439 533‐5986 380‐8656 April 12Gordon, Naomi 10011 380‐6197 533‐5085 380‐8633 December 19Green, Abigail 10012 380‐6199 256‐339‐0187 380‐8618 March 27Hall, Cecelia 10013 380‐6212 541‐0176 380‐8603 September 28Harris, Joseph 10067 949‐4431 533‐5415 380‐8647 January 10Harris, Linda 43113 451‐0803 527‐4092 380‐8651 January 25
Hendrix, Ernest 43202 451‐0801 276‐9733 N/A February 11Hill, Alondio 10003 380‐6194 533‐5080 380‐8635 August 18
Hill, Angela (VM) 10031 N/A 541‐0154 N/A September 24Holden, Andrew 10059 949‐4427 256‐694‐5450 380‐8644 Novermber 19Holt, Rachel 10056 451‐1275 821‐0544 380‐8655 January 24
Houston, Sonjanetta 43111 451‐0793 533‐5709 380‐8630 February 7Hunter, Michael 43202 451‐0801 718‐6074 N/A February 19Jackson, Marie 43000 380‐2990 383‐5407 380‐8648 June 19Kenty, Ernest 10069 451‐1278 936‐5874 380‐8658 October 10
Kirkpatrick, Lorenzo 10063 451‐0539 585‐0611 380‐8643 February 26Lewis, Carol 10801 N/A 215‐3796 N/A August 10
Lockhart, Andrea (Ann) 20803 N/A 960‐5503 N/A March 25Malone, Karen 10060 949‐4428 515‐3198 380‐8645 June 21Martin, Ronald 10061 949‐4435 527‐1907 380‐8652 May 17Mays, Antoinette 10041 380‐3378 563‐5965 380‐8623 January 29McCall, Ronnie 10072 949‐4423 296‐7211 380‐8639 April 4Miller, Herman 10073 451‐1294 902‐4103 380‐8660 May 18Moore, Kennetha 43112 380‐3380 533‐5078 380‐8629 February 24Moore, Michael D. 10006 380‐6209 368‐0897 380‐8628 December 13Moore, Michael K. 10023 451‐0521 447‐2672 380‐8627 August 31Moore, Michelle S. 10008 380‐6201 821‐8867 380‐8607 August 4Moore, Tiffany 43405 451‐0805 585‐0645 380‐8631 April 5
Morrow, Barbara (VM) 20803 N/A 641‐4314 N/A February 17Morgan, Willie 43000 380‐2990 585‐7102 N/A September 18Nixon, Daniel 10042 451‐0529 790‐2521 380‐8621 September 1Owens, Toi 10071 451‐1293 540‐7537 380‐8661 October 4
Pearson, Lakeshia 10020 451‐0524 243‐8068 380‐8605 September 13Ray, Lauretta 10000 785‐9673 223‐0568 785‐9995 September 21
Reese, Cherinita 10043 451‐0530 533‐5392 380‐8609 August 31Reynolds, Priscilla 10040 451‐0527 903‐7052 380‐8622 November 3Rodgers, Arnold 10024 451‐0522 533‐5083 380‐8610 October 9Rodgers, Kathleen 10053 949‐4429 253‐4073 380‐8646 September 10Rogers, Corey T. 10044 451‐0533 563‐0240 380‐8636 July 24Smith, Andrea 20803 N/A 514‐9498 N/A February 8Smith, Terri D. 10066 949‐4422 492‐2848 380‐8640 August 27Spann, Jermaine 43114 451‐0802 243‐0754 380‐8641 May 10Spencer, Delandra 43000 380‐2990 873‐4918 N/A March 6
Taylor, Kevin 10005 949‐4420 253‐9205 380‐8619 March 15Terry, Cortland 10028 380‐3379 821‐6578 380‐8620 September 8Thomas, James 10014 949‐4424 873‐4777 380‐8637 May 30Thomas, Wilma 10021 380‐3395 420‐1125 380‐8606 July 4Triggs, Inger 10001 380‐6191 218‐8282 380‐8611 May 26
Washington, James 43202 451‐0801 452‐9089 380‐8659 September 18White, Malinda T. 10007 380‐6202 533‐5086
FAITH CHAPEL CHRISTIAN CENTER RELIEF CENTER
VOLUNTEER IN-TAKE FORM
NAME: __________________________ PHONE: ________________ (home) ________________ (cell)
EMAIL: _____________________________________________
What is the best way for us to contact you? Home Phone Cell Phone E-mail
What is the best time of day for us to contact you? Mornings Afternoons Evenings
If you would like to donate your time or resources to those who have been affected by the storms,
please indicate how you can be of assistance below. Thank you!
DONATIONS
I wish to donate:
Housing Transportation Legal Services Other ____________________
For those wishing to donate food or toiletries, please bring your items to The Bridge, M – Sat, 9 am – 6 pm
Days available to serve (circle one): Mon. Tues. Wed. Thu. Fri. Sat. Sun.
Times of day you can serve: ____ ____ ____ ____ ____ ____ ____
Range of time you can serve: Within next four weeks 6-12 months 3-5 years
SKILLS (CHECK ALL THAT YOU CAN SUPPLY):
Debris Removal Teams Medical Teams Volunteer Teams Assessment Teams / Reassessment Team Follow Up Teams Debris Removal Teams (chainsaws/trucks/tools/etc.) Medical Teams Meal/Toiletry Deliver Teams Drivers to transport residents in need
Attorney Teams – help with ID paperwork recovery
Donation In-take/Inventory/Distribution Laundry Teams to wash clothes for residents
Moving In/Out Teams Telecommunications/IT Team assist with getting families phone & internet usage
Clerical Team Facilities Team (Parking/Security/Traffic) Administrative Team
This form is to help us identify the needs of individuals and families who have been affected by the recent storms. Your completed form will allow us to assist you in various ways (i.e. through supplying food or getting you to the right resources and information). Please note, this is not saying that we will provide all the below items. However, we may be able to connect you to the right information and resources.
FAITH CHAPEL CHRISTIAN CENTER RELIEF CENTER RESIDENTIAL ASSESSMENT FORM
Date:
Name: Address: Home Phone: Cell Phone: Work Phone:
What is the best way for us to contact you? Home Phone Cell Phone Work Phone
What is the best time of day for us to contact you? Mornings Afternoons Evenings
Are you a member of Faith Chapel Christian Center? YES NO
Number of Family Members: _______
Did you sustain a total loss of your home? YES NO
If not a total loss, are you able to live in your home? YES NO
Have all family members been accounted for? YES NO
WHAT NEEDS DO YOU HAVE? FOOD: Hot Meals Pantry Items Other: _____________________________
MEDICAL NEEDS:
Prescriptions Medical Equipment Other, specify ____________________________
COMMUNICATION NEEDS:
Cell Phone Usage Computer Access for filing claims, etc.
ID REPLACEMENT ASSISTANCE:
Driver’s License Birth Certificate Insurance Cards Deeds
DO YOU NEED INFO REGARDING THE FOLLOWING? Mail Services FEMA Reporting Missing Persons Other_________________
WHAT ARE YOUR TRANSPORTATION NEEDS? To work To appointments To Relief Center To School
Did you lose employment? YES NO Do you need a place to shower? YES NO Do you need housing? Overnight Temporary Long Term Do you need debris removal assistance? Yes No
I need assistance to help pay bills (such as medical bills, etc): YES NO
What other supplies do you need? Toiletries Baby supplies Blankets/Clothing Other __________________
Would you like counseling for yourself or any family members regarding this tragedy? YES NO
This form is to help us identify the needs of individuals and families who have been affected by the recent storms. Your completed form will allow us to assist you in various ways (i.e. through supplying food or getting you to the right resources and information). Please note, this is not saying that we will provide all the below items. However, we may be able to connect you to the right information and resources.
FAITH CHAPEL CHRISTIAN CENTER RELIEF CENTER PUBLIC SCHOOL STUDENT ASSESSMENT FORM
Please complete BOTH sides and return this form to your child’s teacher TOMORROW. Thank You!
PLEASE PRINT CLEARLY AND COMPLETE ONE FORM PER HOUSEHOLD. Date: School Name:
Child’s First & Last Name Current
Age/Grade
School Name Homeroom Teacher
Mother’s First & Last Name: _______________________________________________________________________________
Current Address: ________________________________________________________________________________________
Home Phone:______________________ Cell phone: ______________________ Work Phone: _______ _
What is the best way for us to contact you? Home Phone Cell Phone Work Phone
What is the best time of day for us to contact you? Mornings Afternoons Evenings
Father’s First & Last Name: _______________________________________________________________________________
Current Address: ________________________________________________________________________________________
Home Phone:______________________ Cell phone: ______________________ Work Phone: _______ _
What is the best way for us to contact you? Home Phone Cell Phone Work Phone
What is the best time of day for us to contact you? Mornings Afternoons Evenings
Number of Family Members: _______
Did you sustain a total loss of your home? YES NO
If not a total loss, are you able to live in your home? YES NO
Have all family members been accounted for? YES NO
Are you a member of Faith Chapel Christian Center? YES NO
*Providing this information does not alter the services we will provide for you and your family.
This form is to help us identify the needs of individuals and families who have been affected by the recent storms. Your completed form will allow us to assist you in various ways (i.e. through supplying food or getting you to the right resources and information). Please note, this is not saying that we will provide all the below items. However, we may be able to connect you to the right information and resources.
FAITH CHAPEL CHRISTIAN CENTER RELIEF CENTER PUBLIC SCHOOL STUDENT ASSESSMENT FORM
Please complete BOTH sides and return this form to your child’s teacher TOMORROW. Thank You!
WHAT NEEDS DO YOU HAVE?
FOOD: Hot Meals Pantry Items Other(please specify): _________________________________
______________________________________________________________________________________________________
MEDICAL NEEDS:
Prescriptions Medical Equipment Other (please specify) _______________
______________________________________________________________________________________________________
ID REPLACEMENT ASSISTANCE:
Driver’s License Birth Certificate Insurance Cards Deeds
DO YOU NEED INFO REGARDING THE FOLLOWING? Mail Services FEMA Reporting Missing Persons Other________________________
WHAT ARE YOUR TRANSPORTATION NEEDS? To work To appointments To Relief Center To School
Did you lose employment? YES NO Do you need a place to shower? YES NO Do you need housing? Overnight Temporary Long Term Do you need debris removal assistance? Yes No
What other supplies do you need? Toiletries Baby supplies Blankets/Clothing Other __________________
Would you like counseling for yourself or any family members regarding this tragedy? YES NO
PLEASE LIST ANY ADDITIONAL INFORMATION OR QUESTIONS YOU MAY HAVE:
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
