1

Facilitators: Lorna McCue and Pam Kinzie, HC Link

Session 1 - March 7, 2012: Population AccountabilityGuest Presenter: Lisa Gallant, Coordinator, Healthy Living Niagara Session 2 - March 28, 2012: Performance AccountabilityGuest Presenter: Andrew Taylor, Taylor Newbury Consulting

Session 3 - April 11, 2012: Putting it All Together Guest Presenter: Shelley Lothian, Senior Research Advisor, Children’s Services, Halton Region

Results-Based Accountability

for community organizations and networks

Session 1 Agenda1. Welcome and Introductions2. Learning Objective & Agenda Review3. RBA Overview 4. Population Accountability• Creating Results/Quality of Life Statements• Turning the Curve• Indicators 5. Homework Asignment6. Q&A7. Wrap-Up

Introductions

Who’s Online?

Facilitators:• Pam Kinzie• Lorna McCue• Lisa Gallant

Please indicate your:• Name• Organization

Learning ObjectivesAfter participating in this webinar participants will be able to:

•Describe the RBA thinking process;

•Define population accountability;

•Identify possible population results for their own work;

•Describe the “turn the curve” process and identify how it may be useful to their organizations

•Take the next steps to find out more about RBA

Results-Based AccountabilityThe Fiscal Policy Studies Institute

Santa Fe, New Mexico

Book - DVD Ordersamazon.com

resultsleadership.org

Websites

raguide.orgresultsaccountability.com

Results Accountabilityis made up of two parts:

Performance Accountabilityabout the well-being of

CLIENT POPULATIONS

For Programs – Agencies – and Service Systems

Population Accountabilityabout the well-being of

WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations

Results-Based Accountability

COMMON LANGUAGE

COMMON SENSE

COMMON GROUND

THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline

Benchmark

Target

Indicator Goal

Result

Objective

Outcome

Measure

Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic

Lewis Carroll Center for Language DisordersMeasurable urgent systemic indicators

DEFINITIONS

Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy

Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate

1. How much did we do? 2. How well did we do it?

3. Is anyone better off?

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCE MEASURE

A condition of well-being for children, adults, families or communities.

A measure which helps quantify the achievement of a result.

A measure of how well a program, agency or service system is working. Three types:

= Customer Results

Popu

latio

nPe

rfor

man

ce

From Ends to Means

ENDS

MEANS

From Talk to Action

Popu

latio

nPe

rfor

man

ce

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCE MEASURECustomer result = EndsService delivery = Means

1. Safe Community

2. Crime Rate

3. Average Police Dept response time

4. An educated workforce

5. Adult literacy rate

6. People have living wage jobs and income

7. % of people with living wage jobs and income

8. % of participants in job training who get living wage jobs

Is It a Result, Indicator Or Performance Measure?

1. Safe Community

2. Crime Rate

3. Average Police Dept response time

4. An educated workforce

5. Adult literacy rate

6. People have living wage jobs and income

7. % of people with living wage jobs and income

8. % of participants in job training who get living wage jobs

Is It a Result, Indicator Or Performance Measure?RESULT

INDICATOR

PERF. MEASURE

RESULT

INDICATOR

RESULT

INDICATOR

PERF. MEASURE

Georgia

Lehigh Valley, PA

Dayton, OH

Santa Cruz, CA

REP

OR

T C

AR

DS

POPULATIONACCOUNTABILITY

For Whole Populationsin a Geographic Area

Results for Children, Families and CommunitiesA Working List from the Annie E. Casey Foundation

● Healthy Births

● Healthy Children and Adults

● Children Ready for School

● Children Succeeding in School

● Young People Staying Out of Trouble

● Stable Families

● Families with Adequate Income

● Safe and Supportive Communities

Every Child Matters – Children Act

Outcomes for Children and Young PeopleBeing Healthy: enjoying good physical and mental health and living a healthy lifestyle.

Staying Safe: being protected from harm and neglect and growing up able to look after themselves.

Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood.

Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour.

Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.

Haldimand-Norfolk Results

• Children and Youth are strong and connected• People are connected • Our community is safe• Our residents are healthy• Our community is vibrant

Results for Halton 7

1. Children are Healthy2. Children are Learning3. Children are Safe4. Children are Positively

Connected5. Families are Strong and

Stable6. School are Connected to

the Community7. Neighbourhoods are

Where we Live, Work and Play

MEANS not ENDS

1. COLLABORATION

2. SYSTEMS REFORM

3. SERVICE INTEGRATION

4. FUNDING POOLS

To Improving Results In Themselves

Leaking Roof(Results thinking in everyday life)

Experience:

Measure:

Story behind the baseline (causes):

Partners:

What Works:

Action Plan:

Inches of Water

? Fixed

Not OK

Turning the Curve

Criteria for

Choosing Indicatorsas Primary vs. Secondary Measures

Communication Power

Proxy Power

Data Power

Does the indicator communicate to a broad range of audiences?

Does the indicator say something of central importance about the result?

Does the indicator bring along the data HERD?

Quality data available on a timely basis.

Choosing IndicatorsWorksheet

Outcome or Result_______________________

Candidate IndicatorsCommunicationPower

Proxy Power

DataPower

H M L

HMeasure 1

Measure 2

Measure 3

Measure 4

H

Data DevelopmentAgenda

Safe Community

H M L H M L

H H

H L

L HL

Three Part Indicator Listfor each Result

Part 1: Primary Indicators

Part 2: Secondary Indicators

Part 3: Data Development Agenda

● 3 to 5 “Headline” Indicators● What this result “means” to the community● Meets the Public Square Test

● Everything else that’s any good (Nothing is wasted.)● Used later in the Story behind the Curve

● New data● Data in need of repair (quality,timeliness etc.)

The Matter of Baselines

Baselines have two parts: history and forecast

H

M

L

History Forecast

Turning the CurvePoint to Point

OK?

MADD

Rebound

Questions?

RBA in Niagara RegionLisa Gallant

Coordinator, Healthy Living Niagara