Facilitator Reference Guide - FranklinCoveyvc.franklincovey.com/tc/public/certs/43s9U7qpyPv/common_player/7hs4/... · eserved. 7 The 7 Habits Signature Program 3.0 vs. The 7 Habits

Facilitator Reference Guide

© Franklin Covey Co. All rights reserved. 1

Paradigms and Principles of Effectiveness By adopting highly effective paradigms, we increase our effectiveness, which is rooted in character, because our effective habits flow from paradigms aligned with principles of effectiveness.

Key Concepts

7 Habits Promise Effectiveness Defined

The Roots of Effectiveness Maturity Continuum

See-Do-Get Paradigms

Principles of Effectiveness Teach to Learn

Video(s)

The 7 Habits Promise The Roots of Effectiveness

Maturity Continuum Paradigms

Principles Govern

Habit 1 – Be Proactive®

By taking responsibility for what we do and how we react to circumstances and situations in our work and personal lives, we choose to be effective and increase our influence.

Content

7 Habits Assessment Pause and Respond Based on Principles

Use Proactive Language Focus on Your Circle of Influence

Become a Transition Person Teach to Learn

Video(s)

Carry Your Own Weather Proactive Language

Circle of Influence Stone

The 7 Habits 4.0 Overview

© Franklin Covey Co. All rights reserved.2

Habit 2 – Begin With the End in Mind®

By defining outcomes before we act, in both our work and personal lives, we establish measurable team and personal goals that help set priorities and provide direction.

Content

7 Habits Assessment Define Outcomes Before You Act

Create and Live by a Personal Mission Statement Teach to Learn

Video(s)

Begin With the End in Mind 80th Birthday Masterpiece

Habit 3 – Put First Things First®

By aligning our priorities with our mission, roles, and goals and scheduling our important things first, we increase our effectiveness and get the important things done.

Content

7 Habits Assessment Focus on Your Highest Priorities Eliminate the Unimportant

Practice Weekly Planning Stay True in the Moment of Choice Teach to Learn

Winning the Private Victory

Video(s)

Time Matrix Big Rocks Weekly Planning

Humor Short: Q2 Lifestyle



Private Victory® To Public Victory®

By making sincere, consistent deposits into the Emotional Bank Accounts of others, we build effective relationships.

Content

Emotional Bank Account Build Your Emotional Bank Account with Others

Teach to Learn

Video(s)

Emotional Bank Account

Habit 4 – Think Win-Win®

By identifying the wins of all parties involved and using effective collaboration skills, we build high-trust relationships and effective teams.

Content

7 Habits Assessment Have an Abundance Mentality

Eliminate the Unimportant Balance Courage and Consideration

Consider Other People’s Wins as Well as Your Own Create Win-Win Agreements

Teach to Learn

Video(s)

Win-Win Thinking Green and Clean The Royal Ballet School



Habit 5 – Seek First To Understand, Then To Be Understood®

By listening with the intent to understand, we increase our influence and can more effectively advocate with respect, overcoming communication pitfalls.

Content

7 Habits Assessment Practice Empathic Listening

Respectfully Seek to Be Understood Teach to Learn

Video(s)

Diagnose Before You Prescribe Autobiographical Listening Empathic Listening

Empathic Responses Clarifying Questions Seek to Be Understood

It’s Not About the Nail

Habit 6 – Synergize®

By leveraging diversity and building on the strengths of others, we collaborate more effectively, creating far better solutions than we would alone.

Content

7 Habits Assessment Value Differences

Seek 3rd Alternatives Teach to Learn

Winning the Public Victory

Video(s)

Nature of Synergy Synergy Practice Landfill Harmonic



Habit 7 – Sharpen The Saw®

By balanced, daily self-renewal, continuous improvement, and learning, we achieve a life balance that allows us to be more effective in our work and personal lives.

Content

7 Habits Assessment The Four Dimensions of Renewal

Achieve the Daily Private Victory Teach to Learn

Live the 7 Habits

Video(s)

Achieve the Daily Private Victory

Conclusion – The Upward Spiral

Video(s)

Upward Spiral


6 © Franklin Covey Co. All rights reserved.


The 7 Habits Signature Program 3.0 vs. The 7 Habits Signature Edition 4.0Component Signature Program 3.0 Signature Edition 4.0

Participant Materials • Participant guide shrink-wrapped.

• Three-color materials.

• Talking stick separate.

• Optional planner.

• Follow-up videos on CD.

• Quick-reference card.

• Q2 door-hanger card.

• Audio CD.

• Contract – weekly focus.

• 7 Habits warm-up.

• Elegant new box that holds all components.

• Full-color materials.

• New talking stick.

• New card decks:

– Habit Summary Cards – Practice cards – Skill Cards – Big Rocks

• Contract – daily focus

• Mobile app (includes reminders, cards, other content from the program, and access to a 7 Habits community).

• Videos on app for personal reminders.

The 7 Habits Comparison


Component Signature Program 3.0 Signature Edition 4.0General Content Differences

• Focus on learning the material.

• Skill practice in each habit.

• Contract and accountability partner after the program.

• See-Do-Get used to introduce each habit.

• Focus on each individual habit.

• Stephen R. Covey primary content narrator.

• Some global content.

• Behaviors.

• Habit-overview page based on See-Do-Get.

• xQ woven throughout.

• Greater focus on practicing the material.

• More skill practice in most habits.

• Contract, accountability partner, and app after the program.

• See-Do-Get used to summarize each Victory, with a focus on results.

• Focus on Private and Public Victories, then habits, then practices.

• Stephen R. Covey supports content. Other content pieces stand-alone.

• Extensive global content.

• Numbered practices.

• Habit-overview page based on effective vs. ineffective paradigms and practices.

• xQ data removed.

• Greater emphasis on discovery-based learning (more questions in facilitator guide and results for each habit “discovered” by the participant at the end of the habit).



Component Signature Program 3.0 Signature Edition 4.0Videos • Most videos feature Stephen R. Covey. • 34 new videos. Kept classic videos.

• New skill videos in Habits 5–6 show how the skills apply at work and home.

• Most videos do not feature Stephen R. Covey.

Assessment • 360° Benchmark. • 7 Habits Assessment or 360° Assessment.

• Assessment score page at the beginning of each habit.

Teach-to-Learn • Content review plus Teach-to-Learn. • Identify insights and Teach-to-Learn.



Component Signature Program 3.0 Signature Edition 4.0Introductory Section • Section name: Foundation.

• Draw Maturity Continuum.

• Maturity Continuum section focused on habits.

• See-Do-Get is in Foundational Principles and at the beginning of every habit.

• Section name: Paradigms and Principles of Effectiveness.

• Fill in Maturity Continuum.

• Maturity Continuum focuses on dependence, independence, and interdependence.

• See-Do-Get in Principles and Paradigms of Effectiveness and at the end of the Private and Public Victories.

• P/PC removed.



Component Signature Program 3.0 Signature Edition 4.0

Habit 1 • New Skill Cards for proactive language.

Habit 2 • Enhanced mission-statement gallery.



Component Signature Program 3.0 Signature Edition 4.0Habit 3 • Included daily planning.

• Weekly compass card.

• Daily planning removed.

• Significantly shortened Big Rocks video.

• Aligns with the Weekly Planning model in FranklinCovey’s The 5 Choices® to Extraordinary Productivity.

• Big Rocks cards.

Private Victory to Public Victory

• Added Teach-to-Learn.



Component Signature Program 3.0 Signature Edition 4.0Habit 4 • Courage and Consideration grid.

• Included DRGRAC.

• Win-Win Systems.

• Courage and consideration questions.

• Win-Win Agreements do not include DRGRAC.

• Win-Win Systems now in 7 Habits Leader Implementation.

Habit 5 • Focus on the first half of the habit. • Includes “then to be understood.”

• New videos that feature Stephen R. Covey but do not depend on him.

• New Skill Cards:

– Empathic Listening. – Ask Clarifying Questions, and Seek to

Be Understood. – Empathic Listening in the Digital World.

• Talking stick now introduced in Habit 5.




Component Signature Program 3.0 Signature Edition 4.0Habit 6 • 3.0 Synergy model.

• Talking stick in Habit 6.

• DB Richards scenario.

• New model focused on using previous habit skills.

• All new videos, including Landfill Harmonic.

• Individual participant situations.

Habit 7 • Primary focus is on achieving the Daily Private Victory.

• Daily Private Victory gallery.


Comparison of The 7 Habits of Highly Effective People® Signature Program 3.0 with The 7 Habits of Highly Effective People®: Signature Edition 4.0 three-day work session.

Signature Program 3.0 Signature Edition 4.0

Introduction Paradigms and Principles Of Effectiveness

Introduction

• Video: Introduction

Introduction/Welcome

• Dr. Stephen R. Covey

• Video: 7 Habits Promise

• Review: Effectiveness defined

• Where will you become more effective?

The Process: Bringing the 7 Habits to Life

• Review: The 7 Habits contract

The 7 Habits Process:

• Introductions

• Review: Materials, process, agenda

Character: The Roots of Effectiveness

• Video: Roots of Effectiveness

Character: The Roots of Effectiveness

• Video: Roots of Effectiveness

Maturity Continuum

• Stages of the Maturity Continuum

Maturity Continuum

• Draw Maturity Continuum

• Stages of maturity (groups)

• Video: Maturity Continuum

• Complete the Maturity Continuum: The 7 Habits

• Review: Goose and the Golden Egg

See-Do-Get

• Video: See-Do-Get

• Review: Effects of conditioning

• Examine your paradigms

See-Do-Get

• How to change habits

Paradigms

• Word association

• Paradigms activity (groups)

• Video: Paradigms

• Paradigm shift

The 7 Habits In-Depth Comparison


Signature Program 3.0 Signature Edition 4.0Principles Govern

• Video: Law of the Harvest

• Review: Live by the principles of the 7 Habits

What Is Effectiveness?

• Video: The Goose and the Golden Egg

• Your P/PC balance

Principles of Effectiveness

• Review: 7 Habits principles of effectiveness

• Video: Principles Govern

Teach-to-Learn Teach-to-Learn

• What did you find insightful?

• Using the 7 Habits Summary and Practice Cards and the Living the 7 Habits app

Habit 1: Be Proactive Habit 1: Be Proactive

Introduction

• See-Do-Get

Introduction:

• Review: Principles, paradigms, and practices.

• What is proactivity?

• 7 Habits Assessment

Pause and Respond Based on Principles

• Video: Carry Your Own Weather

• Individual Exercise: Using the space between stimulus and response

• Small Group: proactive vs. reactive responses

• Pairs: “Whine list”

Respond Based on Principles and Desired Results

• Video: Carry Your Own Weather

• Your reactive behavior

• Soda/water demonstration

• Where reactive behaviors come from (groups)

• Apply the 4 Unique Human Gifts

• Pause before responding (groups)

Use Proactive Language

• Video: Proactive Language

Use Proactive Language

• Whine and Cheese (pairs)

• Video: Proactive Language

• Proactive Language Skill Cards (groups)



Signature Program 3.0 Signature Edition 4.0Expand Your Circle of Influence

• Video: Circle of Influence

• Group Exercise: Circle of Influence vs. Circle of Concern

• Individual Worksheet: proactive challenge

Focus on Your Circle of Influence

• Typical day (groups)

• Video: Circle of Influence

• Circle of Influence challenge

Become a Transition Figure

• Video: Stone

• Individual Worksheet: Become a transition figure

Become a Transition Person

• Video: Stone

• Become a transition person




Habit 2: Begin With The End In Mind Habit 2: Begin With The End In Mind

Introduction

• Draw by design

• Review: See-Do-Get

• Video: Two Creations

• Review: Mental precedes physical creation

Introduction:

• Line drawing

• Review: Principles, paradigms, and practices


Envision Outcomes Before You Act

• Individual Exercise: Top three goals

• Small Group Exercise: Apply Habit 2

Define Outcomes Before You Act

• Review: First/Second creation

• Video: Begin With the End in Mind

• How will you know?



Signature Program 3.0 Signature Edition 4.0Create and Live by a Personal Mission Statement

• Review: Personal Mission Statement and benefits

• Video: 80th Birthday

• Individual Exercise: Tribute statements for key roles

• Individual Exercise: Long-term goals

• Individual Exercise: Discover yourself

• Individual Exercise: Reflect

• Video: Masterpiece

• Individual Exercise: Fast writing

• Review: Refine and revise; museum

Create and Live by a Personal Mission Statement

• People who influenced you

• Discover yourself

• Roles

• Video: 80th Birthday

• Tributes, Goals

• Video: Masterpiece

• Fast Write

• Review: Revise + Refine

• Review: Gallery

• Homework (mission statement object)




Habit 3: First Things First Habit 3: First Things First

Introduction

• Walking Your Talk


(Day 2)

• (Mission statement objects)

• (Day 1 lightening review)

Introduction

• Review: Principles, paradigms, practices


Focus on Top Priorities

• Video: The Time Matrix

• Review: Clock and compass

• Small Group Exercise: Life in the time matrix

• Video: QII Policing

Time Matrix

• What could make a difference?

• What stops you? (group)

• Video: Time Matrix



Signature Program 3.0 Signature Edition 4.0Eliminate the Unimportant

• Review: Live north of the line

• Small Group Exercise: Eliminate QIII in the workplace

Focus on Your Highest Priorities

• Identify feelings and long-term impact of quadrants (group)

• Review: Quadrant self-check

Plan Weekly

• Video: Big Rocks

• Review: Tips for weekly planning

• Video: Weekly Planning

• Review: Three steps; weekly compass

• Individual Exercise: Plan weekly

Eliminate the Unimportant

• Personal

• Work

• Video: Big Rocks

• Your important things

Plan Daily

• Review steps

• Individual Exercise: list, prioritize, and number

• Review: Things to remember

• Review: Core four

• Video: QII Lifestyle

Plan Every Week

• Video: Weekly Planning

• Review: Three steps of weekly planning

• Practice weekly planning

• Share best practices (groups)

Stay True in the Moment of Choice

• Stay true in the moment of choice (groups)

• Your moment of choice

• Video: Q2 Lifestyle




Private Victory To Public Victory (EBA) Private Victory To Public Victory (EBA)

Introduction

• Private Victory to Public Victory (Trustworthiness/Trust)

• Gandhi Story

Introduction

• Review: Private to Public Victory



Signature Program 3.0 Signature Edition 4.0Emotional Bank Account

• Video: Emotional Bank Account

• Deposit or withdrawal?

• Build your emotional bank account

Emotional Bank Account

• Deposit or withdrawal?

• Video: Emotional Bank Account

• Build your emotional bank account with others




Habit 4: Think Win-Win Habit 4: Think Win-Win

Introduction

• Activity: Tic–Tac–Toe Extreme

• Review of See-Do-Get

• Video: Win/Lose Conditioning

Introduction

• Tic–Tac–Toe Extreme

• Review: The habits of the Public Victory



Six Paradigms of Human Interaction

• Exercise: Six paradigms role play

• Abundance or Scarcity mindset assessment

• Video: Win-Win Thinking

• Exercise: Benefits and Challenges of competition

• When to think Win-Win

Six Paradigms of Human Interaction

• Paradigms role play (group)

• Win-win thinking in competitive environments

• Video: Win-Win Thinking

Balance Courage and Consideration

• Individual Exercise: Courage and Consideration Grid

Have an Abundance Mentality

• Abundance Assessment

Seek Mutual Benefit

• T-Chart

• Individual Exercise: T-Chart

Balance Courage and Consideration

• Assess your levels

• Strategies to increase courage and consideration (group)



Signature Program 3.0 Signature Edition 4.0Create win-win agreements

• Video: Win-win Agreements

• Define DRGRAC

• Review win-win agreements examples

• Individual Exercise: Craft a win-win agreement

• Video: Green and Clean

Consider Other People’s Wins as Well as Your Own

• Identify the wins case study (group)

• Video: Royal Ballet School

• Identify wins

Build Win-Win Systems

• Review Examples

• Responses to questions about win-win systems

Create Win-Win Agreements

• Video: Green and Clean

• Review: Win-win agreement gallery

• Create a Win-win agreement




Habit 5: Seek First To Understand, Then To Be Understood

Habit 5: Seek First To Understand, Then To Be Understood

Introduction

• Small Group Exercise: Assumptions

• See-Do-Get Habit 5

Introduction

• Words




Diagnose Before You Prescribe

• Video: Diagnose Before You Prescribe

• Individual Exercise: Diagnose Before You Prescribe

• Autobiographical responses

• Video: Autobiographical Responses

• Psychological air demonstration

Autobiographical Listening

• Video: Diagnose Before You Prescribe

• What gets in the way of listening?

• Review: Autobiographical responses

• Video: Autobiographical Listening




Signature Program 3.0 Signature Edition 4.0Listen Empathically

• Video: Empathic Listening

• Watch the signals (when to use Empathic Listening)

• The Elements of Empathic Listening (you feel __ about __)

• Large Group Exercise: Rounds 1-3

• Small-group scenario practice

• Trio Exercise: Empathic listening practice

Practice Empathic Listening

• Video: Empathic Listening

• Identify the impact

• Empathic Response Skill Cards (group)

• Empathic Listening challenge (homework)

(DAY 3)

• (Day 2 Speed Review)

• (Empathic Listening challenge report)

(Empathic Listening continued)

• Review: When to listen empathically

• Video: Empathic Responses (skill)

• Review: Clarifying questions

• Video: Clarifying Questions (skill)

• Clarifying Questions Skill Cards (group)

• Review: Talking Stick

• Triad practice with Talking Stick

Seek to Be Understood From the Other’s Perspective

• Video: Nobody’s Listening

• Small Group Exercise: Revising the text

Respectfully Seek to Be Understood

• Review: Speak your point of view using “I” messages

• Video: Seek to Be Understood (skill)

• Seek to Be Understood Skill Cards (group)

• Triad practice: Empathic communication

Empathic Communication in the Digital World

• Review: Tips

• Practicing empathic communication via text, phone, email (group)




Video: It’s Not About the Nail




Habit 6: Synergize Habit 6: Synergize

Introduction

• Group Exercise: Fast ball


• Video: Nature of Synergy

Introduction

• Fast ball




Value and Celebrate the Differences

• Video: Mauritius

• Individual Exercise: Value the differences and small group discussion

• Review: “What is Synergizing” chart

• Review: Types of interactions chart

The Path to Conflict, The Path to Synergy

• Video: Nature of Synergy

• Review: Path to conflict

• Review: Path to synergy

Value Differences

• Value differences: rounds 1+2 (group)

• Strengths table

• Practice creative cooperation

• Review Check willingness

• Exercise: Blocks to synergy

• Review: Reflect viewpoints

• Review: Talking Stick

• Assessment: Humility and reverence for others

• Review: Create new ideas

• Review: How do you know

• Small Group Exercise: Getting to Synergy Scenarios

• Pairs Exercise: D.B. Richards

• Seek 3rd Alternatives

• Review: Be willing, clarify end in mind, seek first to understand, then to be understood, explore alternatives

• Table-top tower (group)

• Video: Synergy Practice

• Synergy practice scenarios

• Practice your own situation

• Video: Landfill Harmonic

• Teach-to-Learn • Teach-to-Learn






Habit 7: Sharpen The Saw Habit 7: Sharpen The Saw

Introduction

• Video: Sharpen the Saw


• Video: Tokyo Star Bank

Introduction



• Identify the habits (group)

• Using the habits to increase your effectiveness

Renew Regularly in the 4 Dimensions

• Individual Exercise: Assessment

• Small Group Exercise: Success stories

• Small Group Exercise: Assumptions

Achieve the Daily Private Victory

• Review: The four dimensions of balanced renewal

• Start, stop, continue

• Video: Achieve the Daily Private Victory

• Balanced renewal

• Achieve (schedule) the Daily Private Victory

• DPV gallery

Be Strong in the Hard Moments

• Individual Exercise: Overcoming obstacles

• Weekly compass

Be Strong in the Key Moments

• Strategies for staying strong

• Tips




Live the 7 Habits

• The 7×7 Contract

• Living the 7 Habits app and cards

Video: Leave a Legacy Video: Upward Spiral


Leading Highly Effective TeamsThe 7 Habits Leader Implementation is a new offering that supports the implementation of The 7 Habits of Highly Effective People® Signature Edition 4.0 in intact work teams, divisions, and organizations.

This one-day work session develops and applies the skills a leader needs to implement the new 7 Habits Signature Edition 4.0 inside their work team. Built on extensive, global research with clients who are highly successful at implementing 7 Habits Signature inside their organizations, this new solution teaches leaders how to make the 7 Habits the operating solution for their team, division, or organization.

The 7 Habits Leader Implementation shows a leader who has already attended the 7 Habits (and whose team has already attended the 7 Habits) how to keep the 7 Habits alive and make it the team operating system. Rather than re-teaching the 7 Habits, this solution teaches leaders and managers how to reinforce the 7 Habits through feedback, coaching, and creating the right environment.

Program Outline1. End-in-mind: to become a highly effective work team, department, or organization.

When we use the 7 Habits as the operating system, we create a team where people achieve great results by:

a. Being individually effective.

b. Working well with others.

c. Consistently renewing.

2. Identify best practices:

a. Review the key factors that make a 7 Habits implementation successful by looking at other organizations that do it.

3. Cement leader’s role:

a. Leaders are the key leverage point. The values that leaders believe and model become the team’s values. A great culture must be created consciously.

4. Use the implementation model to identify what leaders need to do to make the 7 Habits:

a. Commit:

i. Draft a personal commitment statement to lead effectively.

b. Model:

i. Live the habits and be open to feedback.

c. Reinforce:

i. Create an effective environment — 7 Habits “everywhere and somewhere.”

ii. Be a coach.

iii. Hold weekly touchpoint meetings.

Leader ImplementationCoaching Your Team to Higher Performance


5. Prepare an implementation plan:

a. Leaders leave with an implementation plan for creating team culture.

Key Skills and CompetenciesIn this session, leaders consistently create and install an effective team culture. Other compentencies include:

• Coaching

• Giving and receiving feedback

• Motivating others

• Delegation

• Conflict management

• Execution

• Results orientation

• Modeling

• Relationship management

• Ethics and values

• Integrity

• Performance management

• Integrity and trust

FAQsClient Question Possible Answer

1. When will The 7 Habits Leader Implementation be ready?

Currently it is expected to launch on March 17, 2104.

2. How much is it? Pricing has not been finalized, but we estimate it will be around $149.

3. Who is this product for? Any team leader whose whole team has taken or is about to take 7 Habits Signature Edition 4.0.

4. Does the leader need to take 7 Habits Signature Edition 4.0?

Yes, and preferably before taking this program. It will not make much sense if you are not familiar with the 7 Habits work session.

5. What about old clients who took The 7 Habits of Highly Effective People® Signature Program? Can their leaders take this program too?

Yes, but only if they have done 7 Habits in the past year. Further back than that and they should retake 7 Habits or 7 Habits LiveClicks again, since they will not remember enough about 7 Habits.

6. Will they need extra materials?

Clients who are doing Leader Implementation and who did the old 7 Habits Signature will need to purchase the cards separately ($25/participant).

Leader ImplementationCoaching Your Team to Higher Performance


Leader Implementation

Client Question Possible Answer

7. How long is the work session? Allow one day (6½ hours of content plus lunch and breaks).

8. Who can teach it? Anyone who is certified to teach 7 Habits will be able to teach Leader Implementation. We recommend using a FranklinCovey 7 Habits consultant where possible.

9. How does a facilitator get certified?

They must first be certified in 7 Habits. Leader Implementation certification will be available on the virtual certification site in March – April 2014.

10. What is in the participant kit? The participant kit contains: • A participant guide

• 7 Habits cards

• Leader Implementation cards

• USB drive or DVD with implementation videos and tools

• The 7 Habits of Highly Effective People® book

11. What is the difference between this solution and The 7 Habits for Managers® solution?

7 Habits Leader Implementation is designed solely to teach leaders how to implement the 7 Habits into their culture. The 7 Habits for Managers is designed as a stand-alone program to teach frontline management and supervisory skills to leaders.

How to Position 7 Habits Leader Implementation1. Personal and interpersonal effectiveness is needed more today than ever.

a. The 7 Habits are that operating system for individuals.

2. Real results come when you have all the people doing it — that’s what creates culture.

a. Leaders are the key leverage point for creating culture.

b. Great culture is created consciously by the leaders.

3. Leaders need a framework or operating system to create greater team effectiveness.

a. Leader Implementation is the program that empowers your leaders to install the 7 Habits as their key operating system.

Coaching Your Team to Higher Performance


Notes


Notes


Notes


Notes


Notes

© Franklin Covey Co. All rights reserved.

Documents

Facilitator Reference Guide - FranklinCoveyvc.franklincovey.com/tc/public/certs/43s9U7qpyPv/common_player/7hs4/... · eserved. 7 The 7 Habits Signature Program 3.0 vs. The 7 Habits