Express Check Out (gurminder preet Singh)

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  • 8/9/2019 Express Check Out (gurminder preet Singh)

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    EXPRESS CHECK OUT

    CHECK OUT: Departure of a guest who has settled his bills.

    EXPRESS CHECK OUT: Any number of methods of guest intimated check out,

    that doesnt require guest to physically present at the hotels front desk forsettling their bills. It is an activity which involves compilation & early morningdistribution of guest folios to all guests who are expected to check put thatmorning.

    Express check out system typically permits guests to review their folios beforechecking out. Folios may be delivered to the guest rooms early on the check outmorning, or guest may use check out kiosks (small electronic machine locatedin the hotel lobby that allows guests with the proper identification to register orcheck out of the hotel without the need of interact with front desk clerk) or canview copies of his account folios on the in room television or by internetconnection.

    In all cases, the systems allow the guests to review their bills and check out of the hotel without standing in the line at the front office. Those guests who hold

    credit card or their payment is direct they can avail this facility. Thereceptionist should inform the customer about the facility and if guest agree to

    use it, obtain his credit card. For this you are required to take the impressionof the card on the charge slip and also on ECO slip. Which are with the

    reception. Ask the guest to sign the charge slip. Give copy of Eco slip to theguest and also inform him to wrap his key along with his ECO copy and drop in

    the express check out box at the time of departure. This facility cannot beused for the BTC or Cash bill settlement. Duty manager or lobby manager isresponsible to check the ECO box after every 30 mins without fail to enable

    the cashier to show check out on the computers.

    EXPRESS CHECK OUT AGREEMENT

    Cashier please checks me out of Room

    number...........on...................at....................................I authorise a charge to my credit card account number imprinted on my salesdraft for the amount of all costs incurred during my stay. I promise to pay thetotal amount to the issuer of the card identified on this item uponpresentation.

    __________________________________________________________guest signature

    Please send me a copy of my hotel receipt and my credit card sales draft (if applicable) to the address listed below, I also require a copy of this agreement.

    Name................................................................check in

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    date.............................time..........................

    Address.................................................................................................................................................

    Drop your Express Check Out Card and room key into the ECO box, nearthe reception. Or handover to the bell boy while leaving your room.