Excelling your Unified Communications Experience

Sennheiser Communications A/S is a joint venture between the electro-acoustics specialist Sennheiser electronic GmbH & Co. and the hearing health-care company, the William Demant Holding Group.

The company manufactures wireless and wired headsets for Unified Communications and mobile phones, as well as PC and Mac computer headsets for VoIP, entertainment and gaming.

Sennheiser Communications offers both single- and double- sided headsets for Unified Communications solutions. Thanks to the broad range of products, it is easy to find a solution to meet everybody’s needs.

Sennheiser Communications’ headsets are German and Danish engineering at their best: durable, robust, and adapted to suit particular needs.

For further information, please visit: www.senncom.com

Sennheiser Communications A/S

Langager 6 · DK-2680 Solrød Strand · Denmarkwww.senncom.com

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The Avaya – Sennheiser Cooperation at its coreSennheiser is participating in the Avaya DevConnect Program to offer a wide range of premium headsets that are compatible with Avaya phones and Avaya one-X Unified Communication clients.

The Avaya DevConnect program unites Sennheiser and Avaya to deliver compliance tested solutions enabling joint customers to communicate in the way that’s most comfortable for them, wherever they are, with plug-and-play simplicity, proven compatibility and high-quality audio.

You benefit from a fully tested solution where all call-control features can be used via the Sennheiser headset, i.e. answering and ending calls, adjusting volume or muting the call. With the DW Series wireless headsets all call-control features can be handled remotely, even being up to 55m away from your desk in a typical office environment. This provides you with maximum mobility to roam around the office while still being able to communicate.

The Sennheiser premium headsets provide excellent sound quality, comfort and hearing protection for Contact Centers, Offices and Unified Communications professionals.

Sennheiser sound qualityThink how many times you talk to someone wearing aheadset who sounds completely different to the way youwould expect to hear them face to face. In some cases theyalmost sound like a cartoon character in a fish tank!

Migrating your traditional handset with a soft phone clientincluding a headset for voice communications, often meanssacrificing on the sound quality.

That’s what really differentiates Sennheiser from otherheadset producers – the quality of the sound.Nobody does it better.

Call after callOur range of Avaya compatible wired and wirelessheadsets are specifically designed to excel your UnifiedCommunications experience by delivering unrivalledpremium sound quality. Call after call after call.

Why change?Whatever the environment, we know our headsets allowyour callers to sound exactly as they do when using astandard telephone handset. That’s why Sennheiser is ina class of its own because we are the producer of wired andwireless headsets where sound quality is not sacrificed.Try one and you’ll see what we mean.

handset sound quality headset versatility

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Sennheiser – Avaya Evaluation ProgramThe Sennheiser - Avaya Evaluation Program isestablished for you to try out our headset solutionsbefore deciding on which solution you want to choosefor your Avaya phones or Avaya one-X Unified Communications client deployment.

We think that ”hearing is believing”, which is whywe would like you to evaluate our headsets togetherwith your Avaya solution.

For more info or to enroll in the program,please write a mail to: avaya@senncom.comor simply check www.sennheiser.com\avaya

Sennheiser Professional headsets for offices and Contact Centers

SH Series SH IP Series CC Series SC Series

Single- or Double-sided Headset

Single-sided ● ● ● ●

Double-sided ● ● ● ●

Ear padsLeatherette ear pads ●* ●* ● ●*

Foam ear pads ● ● ● ●

Sound Quality

hD voice clarity (wide-band) & narrowband

●* ● ●* ●

noise cancelling microphone

● ● ● ●

Adjustable boom arm ● ● ● ●

Device Connection

Connection to PC via USb

●* ● ●* ●

Softphone ready ●* ● ●* ●

Call ControlCall answer & end ●* ● ●* ●

volume/mute ●* ● ●* ●

Features

ActiveGard™ technology

● ● ● ●

numbered headband grooves

●

name tag personalization

●

Safetyzone

Safetyzone

Sound quality■ Sennheiser HD voice clarity■ Wideband technology –

major advantage in noisy environments

■ Sennheiser sound legacy

Design & comfort■ Lightweight solutions ■ Comfortable in use

throughout the day■ Visually attractive design

hearing protection■ ActiveGard™ system

protects against acoustic burst and sudden sound surges

■ User safety comes first

Unified Communications

For you

Sound

ComfortHearingprotection

DW Office DW Pro 1 DW Pro 2

Primary Usage

noisy work environment

●

Extremely noisy work environment

● ●

Single- or Double- sided Headset

Single-sided ● ●

Double-sided ●

Wearing Style

headband ● ● ●

Ear hook ●

Sound Quality

hD voice clarity (wide-band) & narrowband

● ● ●

Ultra noise cancelling microphone

● ●

noise cancelling microphone

●

Adjustable boom arm ● ●

Device Connection

Connection to desk phone

● ● ●

Connection to PC ● ● ●

Call ControlCall answer & end ● ● ●

volume/mute ● ● ●

Talk & Charge Time

Talk time up to

narrowband: 12hWideband: 8h

narrowband: 12hWideband: 8h

narrowband: 12hWideband: 8h

Charge time 1h 1h 1h

RangeTypical office Up to 55m (180ft) Up to 55m (180ft) Up to 55m (180ft)

Line of sight Up to 180m (590ft) Up to 180m (590ft) Up to 180m (590ft)

* Option available (with additional accessories)

For the latest information about the Sennheiser CC&O product portfolio, please visit www.sennheiser.com/uc

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ActiveGard™Particularly in everyday office life, insufficient importance is attached to active protection for hearing. The working environ-ment is sometimes very noisy and multitasking. For example, processing orders over the phone and keying the details into a computer often calls for high levels of concentration, and can be very stressful.

Heavy phone users such as contact center agents also run a constant risk of exposure to acoustic shock. An unexpected and extremely loud sound at the other end of the line can be enough to cause headaches, tinnitus or even irreversible loss of hearing. For all these reasons Sennheiser Communications has developed ActiveGard™, an active protection system specially designed to protect against acoustic shocks.

ActiveGard™ is a standard feature in every headset in the Sennheiser Communications’ contact center and office solutions portfolio.

• Limitsthesoundpressureatalevelof103dB(competitorheadsetsfrom115to118dBandEUandUSregulations saymaximum118dB)

• Reducesandremovesdangerousenergyfroman acoustic burst

• Eliminatesthedistortionfromanexcessiveincomingsignal

• Keepsthevolumeofasoundpeakatasafeand comfortable level

• Replacestheoftentooslowinstinctivehumanreaction of covering ears or removing the source

• Allowssaferandstress-freeworkingwhenusingaheadset

headset users benefit from ActiveGard™ because the technology:

Compression

Dialing Talking Acoustic burst

Traditionalsystems:

Peak-clipping

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Challenge:In2010,DeutscheTelekom,theleadingGerman-based telecom provider, decided to consolidate its customer support operations (DTKS). The company planned to reduce itsexistingcontactcentersfrommorethan60toonly33,butmaintainits14,220customersupportagents.DeutscheTele-kom considered the comfort of its customer support agents of paramount importance in these new state-of-the-art contact centers. Accordingly, the company required that the maximum ambientnoiselevelnotexceed60dB.Inaddition,anumberof other initiatives were included in the new design to help optimize the comfort and safety of the agents.

Solution: The company selected Avaya 9620 IP Telephones for its new contact centers and needed to find a suitable headset solution that would fit its requirements for the DTKS. After intensive testing, Deutsche Telekom chose the Sennheiser Communications CC 550 headset as the new standard for DTKS.Theheadsetsweredeployedthroughoutthe33centers

to14,220contactcenteragents.Eachemployeereceivedtheirnew headset along with a booklet explaining the rationale for choosing this particular headset.

Value: The DTKS is delighted with the performance of the Sennheiser Communications CC 550 headset. “The headset is the key working tool for our employees,” said Gero Niemeyer, head of Customer Service and Telemarketing at DTKS. “For the selection of models: safety, voice clarity and wearing comfort were the most important criteria. The Sennheiser solution has really convinced us on all parameters.”

Deutsche Telekom Customer ServiceMember product/service: Sennheiser CC 550 Associated Avaya products: Avaya 9620 IP Telephones

Avaya 9620 IP Telephones

Sennheiser CC 550

Case Story

The Sennheiser storyFor more than 60 years, the name Sennheiser has stood for the highest quality products and customized solutions across all areas of sound recording, transmission and reproduction. As one of the world’s leading providers of integrated solutions for electro-acoustic products, systems and services, Sennheiser constantly sets itself the challenge of developing creative solutions that satisfy the requests and requirements of our customers.

What motivates SennheiserA series of groundbreaking innovations has given Sennheiser and its products their well-deserved global reputation: these include the invention of the shotgun microphone in the fifties and the development of open headphones in the sixties. This was followed in the seventies by infrared transmission technology and in the eighties by innovations in multi-

channelRFwirelesstransmission.Head-relatedsurroundsound systems were the highlight of the nineties, and intelligent audio information systems were launched in the new millennium.

Products and systemsThe range of products on offer include microphones, wireless microphone and monitoring systems, conference and information systems as well as aviation and audiology products. The world’s leading manufacturer of studio microphones, Georg Neumann, is also part of the Sennheiser Group.

Sennheiser – world leaders in professional audio and voice communication

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