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Excelling your Unified Communications Experience
Sennheiser is one of the world’s leading manufacturers of headphones, microphones, wireless transmission systems and high-quality headsets for both business and entertainment.
Drawing on the electro acoustics expertise of Sennheiser and the leading hearing healthcare specialist William Demant, Sennheiser Communications’ wireless and wired headsets for contact centers, offices and Unified Communications professionals are the result of Sennheiser’s and William Demant’s joint leadership in sound quality, design, wearing comfort and hearing protection.
Sennheiser Communications A/S Industriparken 27 · DK-2750 Ballerup · Denmark
Experience SennheiserPerfection is always relative: Users have different expectations from their headsets depending on their needs. For professional users, that need is to communicate as effectively as possible.
With Sennheiser’s range of headsets, the combination of exceptional HD sound, quality design and build – and a focus on real life usability - give the best performance possible in offices, contact centers and Unified Communications environments.
Please visit us at: www.sennheiser.com/cco
SEnnhEISEr & AvAyA BroChUrE 32
The Avaya – Sennheiser CooperationSennheiser is participating in the Avaya DevConnect Program to offer a wide range of premium headsets that are compatible with Avaya desk phones and Avaya one-X Unified Communication clients.
The Avaya DevConnect program unites Sennheiser and Avaya to deliver compliance tested wired and wireless solutions enabling joint customers to communicate in the way that is most comfortable for them, wherever they are, with plug-and-play simplicity, proven compatibility and high-quality audio.
You benefit from a fully tested solution where all call-control features can be used via the Sennheiser headset, i.e. answering and ending calls, adjusting volume or muting the call. With Sennheiser wireless headsets all call-control features can be handled remotely, even up to 55m away from your desk in a typical office environment. This provides you with maximum mobility to roam around the office while still being able to communicate.
The Sennheiser premium headsets provide excellent sound quality, wearing comfort and hearing protection for Contact Centers, Offices and Unified Communications professionals.
Sennheiser sound qualityMigrating your traditional handset with a soft phone clientincluding a headset for voice communications, often meanssacrificing on the sound quality.
What really differentiates Sennheiser from other headset manufacturers is the quality of the sound.
Nobody does it better.
Call after callOur range of Avaya compatible wired and wirelessheadsets are specifically designed to excel your desk phone and communication experience by delivering unrivalled premium sound quality. Call after call.
Why change?Whatever the environment, our headsets allow callers to sound exactly as they do when using a standard telephone handset - or better. Sennheiser is in a class of its own because we are manufacturing wired and wireless headsets where sound quality is never sacrificed.
Try one and you’ll see what we mean.
handset sound quality headset versatility
/
Sennheiser – Avaya Evaluation ProgramThe Sennheiser - Avaya Evaluation Program isestablished for you to try out our headset solutionsbefore deciding on which solution you want to choosefor your Avaya phones or Avaya one-X Unified Communications client deployment.
We think that ”hearing is believing”, which is whywe would like you to evaluate our headsets togetherwith your Avaya solution.
For more information or to enroll in the program,please write a mail to: [email protected] simply check www.sennheiser.com/avaya
new Century™ headsetsSC 630 USB CTRL (single-sided)
SC 660 USB CTRL (double-sided)
Quality speaks louder than wordsGetting the most efficient performance out of your people is the key to a profitable enterprise, and choosing a premium headset like Sennheiser Century™ Series makes sound business sense: With Sennheiser HD voice clarity and built-to-last quality, your staff can perform at their best.
Designed for quality-conscious contact center and office professionals who require Sennheiser HD voice clarity, extreme durability and wearing comfort.
Sound leadershipWith Sennheiser HD voice clarity and ultra-noise cancelling microphone, the Sennheiser Century™ Series optimizes speech intelligibility even in noisy contact center and office environments.
Quality designStainless steel and brushed aluminum parts with a unibody headband construction create an iconic, high-end design that enhances strength and robustness.
User focusFeatures include sound-enhancement technology for voice clarity with leatherette ear-pads for powerful sound and wearing comfort. A metal reinforced headband maintains a perfect fit and is numbered for easy accurate adjustment. Sennheiser ActiveGard® technology provides users protection from acoustic shock and sudden sound surges.
Features and Benefits: Sennheiser HD voice clarity – wideband sound for a natural listening experience
Ultra noise canceling microphone for perfect speech transmission Sound-enhancement profiles – perfect for communication and music High-quality neodymium speaker for outstanding HD audio quality ActiveGard® technology protects users from acoustic shock and sudden sound surges
Stainless steel hinge on speaker joint for maximum strength Brushed aluminum parts for strong and lightweight design Unibody headband construction for maximum strength at stress points
Kevlar®* reinforced cable for extreme durability Large leatherette ear-pads for exceptional wearing comfort and powerful sound
Ultra sonic welded microphone housing for maximum durability Extension headband with number indications for accurate adjustment 90 degree turnable speaker-housing for space saving storage and transport
Ultra sonic welded ergonomic call control unit – strong and compact Unique magnetic holder for one-touch use of call control unit Call control unit allows for easy answer/ end a call, volume up/ down, microphone mute and redial last outgoing call
* Kevlar® is a trademark of DuPont.
Quality speaks louder
than words
54SEnnhEISEr & AvAyA BroChUrE
Sennheiser Sound Quality & Premium Design
Features and Benefits:
■ Sennheiser HD voice clarity – wideband sound for natural listening experiences■ Noise and ultra noise-canceling microphone filters out unwanted background noise■ Pairing for desk sharing and phone conferences – intuitive and easy to set up■ Microphone mute and volume up and down – intuitive user interface ■ Full workday talk time – 8 hours in wideband sound mode and 12 hours in
narrowband sound mode■ Re-charge 50% of your battery in 20 minutes – intelligent fast charging■ Long distance wireless range – in typical office building: up to 55 m (180 ft) and in
line of sight: up to 180 m (590 ft)■ ActiveGard® technology – protects your hearing against acoustic shock
Sennheiser Wireless Series
SD office* SD Office is a single- sided DECT headset for your desk phone and softphone.
■ Choose between ear hook and headband wearing style
■ Noise-canceling microphone
DW office DW Office is a single- sided DECT headset for your desk phone and softphone.
■ Choose between ear hook and headband wearing style
■ Noise-canceling microphone
SD Pro 1* SD Pro 1 is a single- sided DECT headset for your desk phone and softphone.
■ Single-sided headband wearing style■ Ultra noise-canceling microphone for
noisy working environments
DW Pro 1 DW Pro 1 is a single- sided DECT headset for your desk phone and softphone.
■ Single-sided headband wearing style■ Ultra noise-canceling microphone for
noisy working environments
SD Pro 2* SD Pro 2 is a double- sided DECT headset for your desk phone and softphone.
■ Double-sided headband wearing style■ Ultra noise-canceling microphone for
noisy working environments
DW Pro 2 DW Pro 2 is a double- sided DECT headset for your desk phone and softphone.
■ Double-sided headband wearing style■ Ultra noise-canceling microphone for
noisy working environments
Ear hook
Ear hook
* The SD series is only available in the Americas
76SEnnhEISEr & AvAyA BroChUrE
new PrESEnCE™ headsetPRESENCE™ UC
hear and be heard. WhereverPRESENCE™ UC is a premium headset for mobile Unified Communications professionals, who require consistently excellent HD sound and HD voice clarity around the office, in the car and outdoors.
Sound leadershipBuilding on Sennheiser’s 70 year legacy of sound leadership, new developments include SpeakFocus™ and WindSafe™ technologies to optimize communication in noisy environments – both indoors and outdoors. With best-in-class Sennheiser HD voice clarity using unique 3 digital microphone system, PRESENCE™ UC optimizes speech intelligibility in challenging environments. The headset also provides high-quality audio for podcasts. For peace of mind, ActiveGard® provides protection from acoustic shock.
Quality designWith a focus on quality materials and wearability, PRESENCE™ UC’s slim iconic design and subtle aluminum microphone boom arm represent the ultimate in discretion for business professionals.
User focusPRESENCE™ UC is optimized for major UC and softphone brands and enables multi-connectivity and seamless switching between softphone and mobile calls from a single headset. Features include a unique sliding microphone with integrated on/off power slide and up to 10 hours’ call time between charges.
Features and Benefits: Best-in-class sound – Legendary Sennheiser HD sound and HD voice
clarity ensure a clearer and more natural audio experience Optimized speech clarity – Unique SpeakFocus™ technology
with 3 digital microphones enhances HD voice clarity in all sound environments and provides the listener with a consistently clear sound
Wind noise reduction – WindSafe™ technology reduces wind noise in outdoor situations
Hearing protection – ActiveGard® technology protects you from acoustic shock and sudden sound surges
Extended talk time – Up to 10 hours’ narrowband and 8 hours’ wideband call time between charges
Maximized UC performance – Plug and play compatibility with major UC and softphone brands
Multi-connectivity – Seamlessly switch between softphone and mobile calls
Increased range - Up to 25 m (82 ft), dependent on device and environment
Instant status - Via voice prompts
heard Wherever
hear and be
98SEnnhEISEr & AvAyA BroChUrE
DW Office DW Pro 1 DW Pro 2 SD Office* SD Pro 1* SD Pro 2*
Work Environment
normal and noisy
● ● ● ● ● ●
Extremely noisy
● ●
Single or Double-sided Headset
Single-sided ● ● ● ●
Double-sided ● ●
Wearing Style
headband ● ● ● ● ● ●
Earhook ● ●
Sound Quality
Wideband & narrowband audio
● ● ● ● ● ●
Ultra noise cancelling microphone
● ● ● ●
noise cancelling microphone
● ●
Adjustable boom arm ● ● ● ●
Device Connection
Connection to desk phone
● ● ● ● ● ●
Connection to PC ● ● ● ● ● ●
Call ControlCall answering & end ● ● ● ● ● ●
volume/mute ● ● ● ● ● ●
Talk & Charge time
Talk time up to
narrowband 12h
Wideband 8h
narrowband 12h
Wideband 8h
narrowband 12h
Wideband 8h
narrowband 12h
Wideband 8h
narrowband 12h
Wideband 8h
narrowband 12h
Wideband 8h
Charge time 1h 1h 1h 1h 1h 1h
Range
Typical officeUp to 55m
(180ft)Up to 55m
(180ft)Up to 55m
(180ft)Up to 180ft Up to 180ft Up to 180ft
Line of sightUp to 180m
(590ft)Up to 180m
(590ft)Up to 180m
(590ft)Up to 590ft Up to 590ft Up to 590ft
Sennheiser Wireless headsets for Contact Centers and offices
* Only available in the Americas
1110SEnnhEISEr & AvAyA BroChUrE
Sennheiser Wired headsets for Contact Center and offices
Culture SeriesSC 30
Culture Series SC 60
Circle Series SC 230
Circle Series SC 260
Primary Usage
Deployment ● ●
Mid-range ● ●
high-end
Single or Double-sided Headset
Single-sided ● ●
Double-sided ● ●
Ear PadsLeatherette ear pads ● ●* ●* ●*
Foam ear pads ● ● ● ●
Sound Quality
hD voice clarity wideband & narrowband
● ● ● ●
noise cancelling microphone
● ● ● ●
Adjustable mic boom arm
● ● ● ●
Device Connection
Connection to desk phone
● ● ● ●
Connection to PC ● ● ● ●
Call ControlCall answering & end ● ● ● ●
volume/mute ● ● ● ●
Features
ActiveGard technology
● ● ● ●
numbered headband-grooves
● ●
Ultra lightweight headset
● ●
name tag personalisation
● ●
Century SeriesSC 630
Century SeriesSC 660 SH Series CC Series
Primary Usage
Deployment
Mid-range ●
high-end ● ● ●
Single or Double-sided Headset
Single-sided ● ● ●
Double-sided ● ● ●
Ear PadsLeatherette ear pads ● ● ● ●
Foam ear pads ● ●
Sound Quality
hD voice clarity wideband & narrowband
● ● ● ●
noise cancelling microphone
● ● ● ●
Adjustable mic boom arm
● ● ● ●
Device Connection
Connection to desk phone
● ● ●* ●*
Connection to PC ● ● ●* ●*
Call ControlCall answering & end ● ● ●* ●*
volume/mute ● ● ●* ●*
Features
ActiveGard technology
● ● ● ●
numbered headband-grooves
● ●
Ultra lightweight headset
name tag personalisation
● ●
* Option available (with additional accessories)
For latest information of the CC&O product portfolio, please visit www.sennheiser.com/cco
1312SEnnhEISEr & AvAyA BroChUrE
ActiveGard®
Employees working in a phone-based environment or contact center will be only too aware of constant external noise from other conversations, ring tones of electronic devices, back-ground chatter and even street noise.
While this may well be a typical feature of a usual working day, companies and their staff have a shared interest in ensuring that hearing is fully protected when wearing a headset – and that no adverse effects are experienced over the long term.
Employees may occasionally handle a call during which they experience a sudden and often unexpected sound surge. This is commonly known as an “acoustic shock”.
Sennheiser’s ActiveGard® technology protects headset users from potential hearing loss or damage on the rare occasions where they experience this type of event – leaving them secure in the knowledge that they can continue a conversation without any interference or loss of clarity.
With the introduction of softphone-based telephony, the ActiveGard® technology has been adapted to provide users of Sennheiser’s digital (USB and wireless) headsets the same secu-rity and sound safety. This means that regardless of the choice of professional headset, users can be sure that ActiveGard® is always on duty to protect their hearing, ensuring that nothing unexpected gets in the way of important conversations.
* Examples include: ITU-T Recommendation P.360, I-ETS 300 245-2, I-ETS 300 677 and UL/CSA60950-1.
• Protects users against sudden sound surges and acoustic shocks
• Limits maximum sound pressure on all Sennheiser CC&O headsets to international telecommunication standards* of 118 dB (SPL)
• Keeps the volume of a sound peak at a safe and comfortable level
• Allows safer and stress-free working when using a headset
The benefits of ActiveGard® patented technology:
Compression
Dialing Talking Acoustic burst
Traditionalsystems:
Peak-clipping
1514SEnnhEISEr & AvAyA BroChUrE
Challenge: In 2010, Deutsche Telekom, the leading German based telecom provider, decided to consolidate its customer support operations (DTKS). The company planned to reduce its existing contact centers from more than 60 to only 33, but maintain its 14,220 customer support agents. Deutsche Tele-kom considered the comfort of its customer support agents of paramount importance in these new and modern contact centers. Accordingly, the company required that the maximum ambient noise level should not exceed 60 dB. In addition, a number of other initiatives were included in the new design to help optimize the comfort and safety of the agents.
Solution: The company selected Avaya 9620 IP Telephones for its new contact centers and needed to find a suitable headset solution that would fit its requirements for the DTKS. After intensive testing, Deutsche Telekom chose the Sennheiser Communications CC 550 headset as the new standard for DTKS. The headsets were deployed throughout the 33 centers
to 14,220 contact center agents. Each employee received their new headset along with a booklet explaining the rationale for choosing this particular headset.
Value: The DTKS is delighted with the performance of the Sennheiser Communications CC 550 headset. “The headset is the key working tool for our employees,” said Gero Niemeyer, head of Customer Service and Telemarketing at DTKS. “For the selection of models: safety, voice clarity and wearing comfort were the most important criteria. The Sennheiser solution has really convinced us on all parameters.”
Deutsche Telekom Customer ServiceSennheiser CC 550 andAvaya 9620 IP Telephones
Avaya 9620 IP Telephones
Sennheiser CC 550
1716SEnnhEISEr & AvAyA BroChUrE
The Sennheiser storyFor 70 years, the name Sennheiser has stood for the highest quality products and customized solutions across all areas of sound recording, transmission and reproduction. As one of the world’s leading providers of integrated solutions for electro-acoustic products, systems and services, Sennheiser constantly sets itself the challenge of developing creative solutions that satisfy the requests and requirements of our customers.
What motivates SennheiserA series of groundbreaking innovations has given Sennheiser and its products their well-deserved global reputation: these include the invention of the shotgun microphone in the fifties and the development of open headphones in the sixties. This was followed in the seventies by infrared transmission technology and in the eighties by innovations in multi-
channel RF wireless transmission. Head-related surround sound systems were the highlight of the nineties, and intelligent audio information systems were launched in the new millennium.
Products and systemsThe range of products on offer include microphones, wireless microphone and monitoring systems, conference and information systems as well as aviation and audiology products. The world’s leading manufacturer of studio microphones, Georg Neumann, is also part of the Sennheiser Group.
Sennheiser – world leaders in professional audio and voice communication
1918SEnnhEISEr & AvAyA BroChUrE