EXECUTIVE DEVELOPMENT & GROWTH FOR EXCELLENCE · EXECUTIVE DEVELOPMENT & GROWTH FOR EXCELLENCE EDGE (ES WSQ) PROSPECTUS Part of Kaplan Learning Institute Pte Ltd. Solve Problems &

EXECUTIVE DEVELOPMENT & GROWTH FOR EXCELLENCE

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Part of Kaplan Learning Institute Pte Ltd

Solve Problems & Make Decisions at Managerial Level 2

Manage Quality System and Processes 3

Manage Process Improvement 4

Lead Workplace Communication & Engagement 5

Develop a Work Team 6

Manage Workplace Safety and Health System 7

Apply Business Process Reengineering 8

Implement Lean Six Sigma 9

Develop Personal Effectiveness at Managerial Level 10

Apply Emotional Competence to Manage Self & Others in a Business Context 11

Contribute Towards a Learning Organisation 12

Apply Systems Thinking in Problem Solving & Decision Making 13

Contribute to the Design & Development of a Productivity Framework 14

Facilitate the Implementation of a Productivity Framework 15

Develop Professional Image and Competence to Achieve Personal Career Goals 16

Manage Cross Functional & Culturally Diverse Teams 17

Support the Establishment of a Framework for Initiative and Enterprise 18

2

16 hours/2 days

WHO SHOULD ATTENDWhile this module is designed for people occupying managerial roles or roles with substantial organisational responsibilities, it is also relevant for small business operators, self-employed people and those planning to establish a business.

COURSE DESCRIPTION

This programme focuses on how an individual can identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root cause(s), and apply problem-solving tools and techniques to address performance deficiency.

LEARNING OUTCOMES

Participants will experience and learn to:

1. Collect relevant and current information on organisational performance standards and quality control policies

2. Identify the type(s) of performance deficiency and examine the cause(s) and their impact on organisation-related aspects

3. Identify the root cause(s) of the problem(s) with team members using appropriate group facilitation techniques

4. Generate creative ideas in a team based on the three time horizons of short range, intermediate range and long range planning using appropriate idea generation and group facilitation techniques

5. Shortlist the most viable ideas based on a set of pertinent criteria using appropriate problem-solving and decision making techniques and tools

6. Evaluate the impact of shortlisted ideas using appropriate problem-solving and decision making techniques and tools

7. Determine a preferred solution using appropriate methods and draw up an implementation plan to implement the solution

8. Evaluate the effectiveness of the implemented solution and implementation plan

9. Develop a corrective action plan for any shortfall(s) identified in the implemented solution and conduct a follow-up review of modification(s) made

Solve Problems & Make Decisions at Managerial Level

GENERIC/SECTORALFull Course Fee: S$374.50 (S$350.00 exclusive of GST)70% WDA funding: S$112.35 (S$105.00 exclusive of GST)(For Singaporeans and Permanent Residents only)

IN-COMPANY CONTEXTUALISEDFull Course Fee: S$856.00 (S$800.00 exclusive of GST)70% WDA funding: S$256.80 (S$240.00 exclusive of GST)(For Singaporeans and Permanent Residents only)

3

40 hours/5 days

WHO SHOULD ATTENDThis course would be appropriate for those executives working in the shop floor or manufacturing environment in the manufacturing industry.

Manage Quality System and ProcessesGENERIC/SECTORALFull Course Fee: S$856.00 (S$800 exclusive of GST)70% WDA funding: S$256.80 (S$240.00 exclusive of GST)(For Singaporeans and Permanent Residents only)


COURSE DESCRIPTION

This programme will enable individuals to be familiar with the national and/or international standards on quality management and quality services adopted by organisations. Individuals will also acquire the knowledge and skills in managing customer expectations, monitoring the cost of quality and assuring work processes are performing in an acceptable manner using statistical techniques.

LEARNING OUTCOMES


1. Determine the quality system requirements at the workplace based on the adopted national/international quality standards

2. Collate the customer’s expectations on quality aspects of products/services in accordance with organisational established dimensions of quality

3. Apply appropriate means to communicate the customer’s expectations on quality aspects of products/services to relevant stakeholders within the organisation in accordance with organisational procedures

4. Perform statistical evaluation on the work processes related to products/services quality performance using appropriate measurement and statistical analysis and disseminate the outcomes to relevant stakeholders within the organisation for decision-making

5. Conduct costs of quality analysis related to the products/services and identify areas for improvement in accordance with organisational quality system requirements

6. Plan quality cost saving/improvement activities to manage costs of quality at the workplace in accordance with organisational procedures

7. Lead and manage co-workers/staff to achieve the desired results on costs of quality at the workplace

8. Track the quality performance of the products/services in accordance with organisational quality system requirements

9. Resolve issues associated with non-conformance of quality standards in accordance with organisational procedures

10. Prepare reports on quality performance of the products/services to fulfill the quality system requirements in accordance with organisational procedures

4

Manage Process ImprovementWHO SHOULD ATTENDThose who are new and experienced executives, professionals or managers with functional or operational responsibilities.

24 hours/3 days



COURSE DESCRIPTION

This programme will enable individuals to acquire the knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyse the process and redesign the process.

LEARNING OUTCOMES


1. Identify improvement activities associated with concept of process management and improving customer satisfaction using systematic process improvement model to meet the organisational goals

2. Define the process relationship using suitable process mapping techniques

3. Present the process map graphically that accurately depicts the sequence of events to build a product or produce an outcome using standard process mapping conventions or symbols

4. Perform analysis of the process for waste or non-value activities to facilitate redesigning the process in accordance with the process improvement model

5. Redesign the process using the results of the analysis and recommend potential measures to improve the functioning of the process to meet the organisational goals

6. Execute the changes to the process and resolve issues encounter in accordance with the change solicitation process

7. Standardise the redesigned process to make change stay permanently by proper documentation and training in accordance with organisational procedures

5

16 hours/2 days

WHO SHOULD ATTENDWhile this module is designed for people occupying managerial roles, or roles with substantial organisational responsibilities, it is also relevant for small business operations and self-employed people, especially those with responsibilities for the operation and performance of an organisational unit(s).

Lead Workplace Communication & Engagement



COURSE DESCRIPTION

The managerial level of the Communication and Relationship Management module focuses on the organisation as a whole and the skills of the manager to ensure the organisation is operating at an optimum and efficient manner. The manager’s primary concern is to establish effective communication platform at the various levels within the organisation so that there is complete alignment and sharing of corporate visions, purpose, missions and organisational goals. It is through the inculcation of organisations core values and teamwork that the organisation can achieve maximum synergy from its human resources. The module also enables the manager to acquire effective workplace negotiation skills for organisational success in the new knowledge-based economy.

This programme will enable individuals to be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.

LEARNING OUTCOMES


1. Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation

2. Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives

3. Develop communications plan to implement communication strategies and mechanisms

4. Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values

5. Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed

6. Evaluate effectiveness of communication strategies and mechanisms and implementation plan

7. Establish the actual causes of conflict or dispute and plan for negotiation

8. Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues

9. Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills

10. Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner

6

Develop a Work TeamWHO SHOULD ATTENDWhile this module is designed for people occupying managerial roles or roles with substantial organisational responsibilities, it is also relevant for small business operators, self-employed people and those planning to establish a business.

16 hours/2 days



COURSE DESCRIPTION

This programme will enable individuals to establish teams, delegate tasks and allocate resources for teams to achieve organisational goals, as well as cultivate open communication and teamwork, and monitor, evaluate and recognise the progress and performance of teams in a managerial role.

LEARNING OUTCOMES


1. Analyse the types of teams required and their value in achieving organisational goals

2. Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals

3. Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accomplish them

4. Delegate tasks and allocate resources to facilitate work team towards the achievement of goals and objectives, taking into consideration diversity issues

5. Evaluate impact of task and role delegation among team members on team synergy and make adjustments where necessary

6. Encourage teamwork and foster commitment and sense of ownership among team members

7. Assess the barriers to group interaction and communication and establish infrastructure to facilitate knowledge management and work team coaching

8. Monitor and evaluate team progress and performance in achievement of goals and objectives

9. Communicate feedback to team using the most suitable means and data and provide recommendations to improve performance

10. Recognise and reward team work and performance taking into consideration implications of diversity issues

7

16 hours/2 days

WHO SHOULD ATTENDWhile this module is designed for people occupying managerial roles, or roles with substantial organisational responsibilities, it is also relevant for small businesses operations and self-employed people.

Manage Workplace Safety and Health System



COURSE DESCRIPTION

This programme will enable an individual to manage workplace safety and health system. These include identify responsibilities under Workplace Safety & Health (WSH) Act; establish and maintain workplace safety and health framework; establish and evaluate workplace safety and health system, policies, procedures and programmes; establish workplace risk management procedures and manage workplace risk control measures.

LEARNING OUTCOMES


1. Identify the responsibilities of a general worker2. Identify the responsibilities of a workplace safety and

health committee3. Identify the responsibilities of supervisory personnel4. Identify the responsibilities of workplace safety and

health personnel5. Identify the responsibilities of management6. Develop WSH policies that clearly express organisation’s

commitment in accordance with the guidelines provided by Workplace Safety and Health Act

7. Implement and maintain a relevant and consistent workplace safety and health system

8. Incorporate WSH responsibilities and duties into job descriptions of all employees

9. Develop training programmes to meet the identified WSH training needs of employees

10. Set up a system for keeping WSH records that allow identification of patterns of workplace injury and disease within the area of managerial responsibility

11. Monitor and evaluate WSH records to identify patterns of workplace injury and disease

12. Facilitate the allocation of financial and human resources for the operation of WSH system

13. Benchmark WSH performance against national/international standards

14. Establish appropriate participative and consultative processes according to the relevant WSH legislation and consistent with the organisation’s overall process for consultation

15. Maintain the participative and consultative processes according to the relevant WSH legislation and consistent with the organisation’s overall process for consultation

16. Resolve the issues rose through consultation promptly and effectively according to the procedures for issue resolution

17. Make the information about the outcomes of participation and consultation readily accessible to employees

18. Assess the effectiveness of the WSH system and related policies, procedures and programmes according to the organisation’s aims with respect to WSH

19. Develop improvements to the WSH system to ensure more effective achievement of the organisation’s aims with respect to WSH

20. Assess compliance with WSH legislation and codes of practice to ensure that WSH standards are maintained

21. Develop a risk assessment procedure that is integrated within systems of work and procedures

22. Assess the risks presented by identified hazards according to WSH legislation, codes practice and trends identified from the WSH records systems

23. Develop measures to control assessed risks according to the hierarchy of control, relevant WSH legislation, codes practice and trends identified from the WSH records systems

24. Develop procedures for ongoing control of risks that are based on the hierarchy of control and integrated with general systems of work and procedures

25. Develop in consultation with appropriate emergency services the procedures for controlling risks associated with hazardous events that meet legislation requirements

26. Monitor risk management activities to ensure procedures are adopted effectively throughout the area of managerial responsibility

27. Address hazard identification at the planning, design and evaluation stages of any change in the workplace

28. Address risk control at the planning, design and evaluation stages of any change within the area of managerial responsibility to ensure that adequate risk control measures are included

29. Review and improve existing risk control measures according to the hierarchy of control

30. Facilitate the provision of resources to enable implementation of new risk control measures in accordance with the organisational procedures

31. Assess and review workplace risk management activities in accordance with the guidelines provided by the Workplace Safety and Health Act

8

Apply Business Process Reengineering

32 hours/4 days

WHO SHOULD ATTENDThis course would be appropriate for those occupations that include:

Business analyst System analyst Supply chain analyst Production analyst Business consultant Change manager Workflow analyst Operations manager Operations executive Project manager



COURSE DESCRIPTION

This programme will enable individuals to have the skills and knowledge in applying strategies, methods and tools used to implement a reengineering project.

LEARNING OUTCOMES


1. Initiate reengineering project given by stakeholders or sponsors

2. Identify and select processes for reengineering3. Draw Process Chart using the mapping tool/software4. Identify value-added and non values-added activities

within a process using the reengineering technique5. Evaluate the process outcomes in term of cost, duration

and service quality using the reengineering technique6. Reengineer the processes to meet business objectives7. Develop a reengineering project plan endorsed by

stakeholders

8. Simulate the new processes for optimum results according to project plan

9. Structure the organisation and jobs to support the new process using the reengineering technique

10. Introduce change management to support the new process

11. Conduct post reengineering review according to organisational procedures

12. Drive continuous improvement programs according to organisational procedures

9

WHO SHOULD ATTENDThis course would be appropriate for those occupations that include:

Business analyst Change manager Supply chain analyst Production manager Business consultant Process manager System analyst Production engineer Workflow analyst Quality assurance manager Operations manager Production analyst Operations executive

Implement Lean Six SigmaGENERIC/SECTORALFull Course Fee: S$695.50 (S$650.00 exclusive of GST)70% WDA funding: S$208.65 (S$195.00 exclusive of GST)(For Singaporeans and Permanent Residents only)


32 hours/4 days

COURSE DESCRIPTION

This programme will enable individuals to have the skills and knowledge in applying strategies, methods and tools used for developing and implementing lean six sigma project plans.

LEARNING OUTCOMES


1. Map and evaluate business process using Value Stream Mapping tool

2. Defines and establishes the value flow as pulled by the customer

3. Identify and analyse non-value added steps or activities in a process using Value Stream Mapping tool

4. Design and implement improvements to the business process

5. Measure and evaluate the improvement measures implemented against determined specifications

6. Implement a system of continuous-improvement in the process

10

16 hours/2 days


COURSE DESCRIPTION

This programme focuses on how an individual can apply knowledge and life skills such as establishing personal goals and evaluating them to justify roles and responsibilities in achievement of organisational goals, managing time effectively, maintaining organisational work life balance, as well as managing stress and personal finances to be effective at the workplace as a manager.

LEARNING OUTCOMES


1. Evaluate personal goals and align them to organisational goals

2. Evaluate personal strengths and weaknesses; develop strategies to overcome weaknesses and leverage on personal strengths to contribute towards the achievement of organisational goals

3. Justify one’s role and responsibilities and their contribution towards the achievement of organisational goals

4. Manage time and resources to meet organisational goals5. Analyse causes of stress that affect self and staff and

develop strategies and techniques to manage them6. Promote work-life balance programmes to achieve

organisational effectiveness7. Examine the applicability of the common types of financial

products for one’s financial context8. Evaluate one’s existing financial situation using

appropriate tools, and develop a plan to manage such a position

Develop Personal Effectivenessat Managerial Level



11

16 hours/2 days


COURSE DESCRIPTION

This programme focuses on how an individual can apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express empathy, guide others, uphold integrity, and build bonds with others in a business context.

LEARNING OUTCOMES


1. Assess own level of Emotional Intelligence in one’s dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives

2. Examine own strengths and weaknesses for development of own Emotional Intelligence to work effectively with others in a business context to achieve organisational goals and objectives

3. Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them

4. Manage own emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks

5. Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a business context, taking into consideration their culture, background and needs

6. Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome

7. Uphold integrity in all business dealings and take responsibility for what have been committed to others that are in alignment with organisational goals

8. Build bonds by nurturing instrumental relationships with others in a business context

Apply Emotional Competence to Manage Self & Others in a Business Context



12


COURSE DESCRIPTION

This programme focuses on how an individual can analyse employability issues for self and the organisation in the local and global contexts, and contribute to the development of a learning organisation that can operate effectively in the knowledge-based economy as well as adapt to change and diversity.

LEARNING OUTCOMES


1. Evaluate information gathered from the news media to determine relevant issues and trends that affect the organisation both in the local and global contexts

2. Evaluate the implications of global competitiveness on one’s job and organisation

3. Conduct training and development needs analysis using appropriate assessment methods and set learning goals for self and organisation

4. Conduct learning style analysis to identify learning styles of self and staff to ensure the effective acquisition and transfer of knowledge and skills within the organisation

5. Establish and evaluate systems for facilitating transfer of knowledge and skills within an organisation

6. Establish and evaluate learning opportunities, resources and knowledge management infrastructure in an organisation

7. Analyse and adopt suitable approaches for organisational change

8. Develop strategies to assist an organisation to adapt to change

9. Manage and synergise diversity for organisational effectiveness

Contribute Towards a Learning Organisation



16 hours/2 days

13

16 hours/2 days


COURSE DESCRIPTION

This programme focuses on how an individual can apply Systems Thinking to assess problems, formulate and implement solutions to address organisational issues typically encountered by one assuming a managerial role.

LEARNING OUTCOMES


1. Analyse issues that affect the achievement of desired goals and outcomes in the macro context

2. Apply Systems Thinking approaches and processes to identify the root causes of non-achievement of desired goals and outcomes and the homeostasis of the organisation

3. Use Systems Thinking tools to formulate possible solutions to resolve issues that affect the achievement of desired goals and outcomes

4. Select the most suitable solution using established criteria to resolve issues that affect the achievement of desired goals and outcomes

5. Develop an implementation plan for the chosen solution(s) to resolve issues that affect the achievement of desired goals and outcomes

6. Assess the effectiveness of the chosen solution(s) using an appropriate evaluation process

7. Recommend corrective actions to improve chosen solution(s)

8. Document the process of applying Systems Thinking in problem-solving and decision-making using appropriate methods

Apply Systems Thinking in Problem Solving & Decision Making



14

16 hours/2 days


COURSE DESCRIPTION

This programme focuses on how an individual can contribute effectively to the design and development of a productivity framework, which includes conducting productivity diagnosis and recommending areas for improvement; establishing productivity goals and strategies; contributing to the development of a productivity road map and action plan, productivity measurement system, performance management system and a system to evaluate the effectiveness of the productivity framework.

LEARNING OUTCOMES


1. Establish own role and responsibilities in the productivity management structure

2. Conduct productivity diagnosis to assess current situation of the business unit and recommend areas for improvement in consultation with relevant stakeholders

3. Establish and align productivity goals and strategies with business unit and organisation’s goals in consultation with relevant stakeholders

4. Contribute to the development of a productivity road map and action plan based on findings from the productivity diagnosis

5. Contribute to the design and development of a productivity measurement system to measure productivity

6. Contribute to the design and development of a performance management system that link performance appraisals, staff recognition and incentive schemes to productivity

7. Contribute to the design and development of a system to evaluate the effectiveness and efficiency of the productivity framework

Contribute to the Design &Development of a Productivity Framework



15


Facilitate the Implementation of a Productivity Framework



16 hours/2 days

COURSE DESCRIPTION

This programme focuses on how an individual can facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed.

LEARNING OUTCOMES


1. Establish own role and responsibilities in the implementation of the productivity framework

2. Facilitate establishment a productivity management structure and assign responsibilities and accountabilities to stakeholders for implementation of the productivity framework

3. Create awareness for the productivity improvement initiative and communicate details of the productivity road map and action plan to stakeholders

4. Engage and encourage employees to participate in the productivity improvement initiative

5. Provide necessary training to prepare stakeholders to implement the productivity framework

6. Identify and arrange for the resources required for implementation of the productivity framework according to recommendations in the productivity road map and action plan

7. Monitor the implementation of the productivity framework based on recommendations in the productivity road map and action plan

8. Compile and evaluate results gathered on productivity measurements and report findings to relevant stakeholders

9. Link staff performance appraisals, recognition and rewards to productivity according to results of productivity measurements

10. Evaluate the effectiveness of implementation of the productivity framework and report findings with recommendations for improvement to relevant stakeholders

16


COURSE DESCRIPTION

This programme focuses on how an individual can leverage on traditional and new media tools to develop personal branding and professional image through the conduct of market research, networking and presentation to achieve personal career goals.

LEARNING OUTCOMES


1. Assess personal competencies to formulate personal career goals

2. Conduct market research to establish personal career opportunities and develop a career plan to meet personal career goals

3. Review requirements of selected career path to develop a personal career portfolio

4. Synthesise personal competencies to develop personal brand and optimise use of new media to promote personal brand

5. Develop and maintain professional image to project personal brand

6. Develop networking skills using new media tools and appropriate interpersonal approaches

7. Use effective presentation skills to promote personal competencies and brand to secure job or assignments

8. Maintain professional competence to ensure the continuing relevance of personal brand and competencies to relevant stakeholders

9. Review achievement of personal career goals and develop corrective strategies to address unrealised career goals

Develop Professional Image and Competence to Achieve Personal Career Goals



16 hours/2 days

17


Manage Cross Functional & Culturally Diverse Teams



16 hours/2 days

COURSE DESCRIPTION

This programme will enable individuals to manage workplace diversity through understanding different functions and diversity, and creating a positive work environment for diverse work teams to leverage on diverse experiences to maximise efficiency and synergy towards a common goal. It also includes managing a diverse work team by establishing an effective communications system, and employing effective strategies in communication and conflict resolution.

LEARNING OUTCOMES


1. Assess diversity issues that have implications on a work team working towards common goals and objectives

2. Align diverse work teams towards common goals and objectives

3. Examine the differences among the background of members in a diverse work team and their implications on maximising team effectiveness and synergy

4. Establish a positive work culture in a diverse work team5. Moderate diverse perspectives and opinions across team

members from different disciplines and cultures6. Establish a system to facilitate communication among

members within a diverse work team

18


COURSE DESCRIPTION

This programme focuses on how an individual can apply strategies to create, promote and sustain a culture of continuous improvement, initiative and innovation in an organisation, as well as identify, evaluate and manage the associated risks.

LEARNING OUTCOMES


1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders

2. Develop enterprise actions and strategies to improve organisational growth

3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace

4. Develop comprehensive policies that encourage innovation and enterprise

5. Establish a framework to track and evaluate improvement efforts at the workplace

6. Provide organisational leadership to promote and sustain innovation and enterprise

7. Perform risk assessment of a new policy or management decision on organisational performance

8. Evaluate implications of risks on organisational performance using appropriate tools and techniques

9. Develop a framework for an enterprise risk management programme

10. Evaluate the effectiveness of the enterprise risk management programme

Support the Establishment of a Framework for Initiative and Enterprise



16 hours/2 days

Kaplan City Campus @ Orchard Road51 Cuppage Road #02-01 Singapore 229469

(65) 6309 5738 (65) 6733 2977 [email protected]

www.kaplan.com.sg

Registered with Council for Private Education UEN: 199701260K Validity: 20/05/2010 – 19/05/2014

Documents

EXECUTIVE DEVELOPMENT & GROWTH FOR EXCELLENCE · EXECUTIVE DEVELOPMENT & GROWTH FOR EXCELLENCE EDGE (ES WSQ) PROSPECTUS Part of Kaplan Learning Institute Pte Ltd. Solve Problems &