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Excellence through Skill Set in the New Normal Francine L. Ramaglia, ICMA-CM ICMA Conference Presenter

Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

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Page 1: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Excellence through Skill Set inthe New Normal

Francine L. Ramaglia, ICMA-CMICMA Conference Presenter

Page 2: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

“Top 100 Best Places to Live 2010”“Top 100 Best Places to Live 2010”-- Money MagazineMoney Magazine

Page 3: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Location

Wellington in the Know

Page 4: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

- Annual budget reduced $120 Million to $73.4 Million past 5 years

- Reduced staff by 1/3- 50% Reduction in Property Values

($3 Billion )- One of highest foreclosure rates in

Palm Beach County (10% of homes)- Legislative reform from taxes to

pensions….and more to come!

- Inspector General Oversight

- No end to unfunded mandates

- Increased demands for service

Our New Normal

Budget Challenge

Page 5: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

More Uncertainty!!

Page 6: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

The Challenge

ReinvestReinvest

InspireInspire

ChangeChange

Fewer Fewer ResourcesResources

RealignRealignPrioritiesPriorities

Page 7: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Business Service Hierarchy

Business Model Worksheet

Page 8: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

FOCUS

Page 9: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Protecting our Investment

Respecting the Environment

Economic Development

Responsive Government

A Great Hometown

NeighborhoodRenaissance

Refocused our strategy and goals

Great Neighborhoods Great Schools Great Parks. . . Let Us Show You!

Page 10: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

- Does it foster a family friendly environment?

- Does it promote safe neighborhoods?

- Does it enhance the value of our community?

- Is it the RIGHT thing to do?

The 4 Question Test

Page 11: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

The Bottom Line

Provide Services Residents Want,Need and are Willing to Pay for

Page 12: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

The real problem for any government … is to control the civil servants. They will all explain why it is quite impossible to do things other than the way they are currently done.- Milton Friedman, U.S. winner of the Nobel Prize in Economics

Page 13: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Typical Government Model

Page 14: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Think Differently

Build Partnerships

Retrain and Realign Staff

Shift Service Model

Redirect Funding

Engage Citizens

Reinvest in the community

Page 15: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Doing the things we do now and doing them better, cheaper and faster will take us so far. But it will not take us far enough. We’re going to have to do new things in new ways.- Peter Bonfield, British C.E.O. of British Telecom

Page 16: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

• Wellington 2060 Group

• Community Services

• Targeted Capital Spending

• Safe Neighborhoods

• IT and Communications

• Succession Planning and Training

Skill Sets in the New Normal

Page 17: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Safe Neighborhoods

Page 18: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

AdvocatesAdvocates

Public WorksPublic Works

LawLawEnforcementEnforcement

CodeCodeITIT

CommunicationsCommunications

Parks & Parks & RecreationRecreation

CapitalCapital

VolunteersVolunteersSafeSafeNeighborhoodsNeighborhoods

Page 19: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

1 2 3 4

0% 0%0%0%

1. Yes, we’re an open book

2. Yes, on limited basis3. Not at all

Have you addressed transparency?

Page 20: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Transparent

Open Wellington

Page 21: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Web BasedE- Services

Page 22: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Engaging & More Responsive

Web QA

Page 23: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Internally Connected

Page 24: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Mobile

GIS Maps

Page 25: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Wireless

SCADA

Mobile Workforce

CityNetwork

Video Security

Leak Detection

Water

Tropos

Transportation

Power

Gas

Water & Power

DistributionAutomation

SubstationSecurity

Public Safety

Page 26: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Are You Getting the Most from your Technology?

1. Yes2. No

Yes No

0%0%

Page 27: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

In times of change… learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists.- Eric Hoffer, Author

Page 28: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

LeadershipAcademy

Practical Application Series

Wellington Experience

Technology Series

Academies of Wellington

Page 29: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Are you Training for the Future?

1. Yes2. No

Yes No

0%0%

Page 30: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

Questions/Comments?Thank You!

For more information please visit our website

www.wellingtonfl.gov

Page 31: Excellence through Skill Set in the New Normal · - Annual budget reduced $120 Million to $73.4 Million past 5 years - Reduced staff by 1/3 - 50% Reduction in Property Values ($3

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