Examples for KRA for Important Positions

Perfect Placement & HR Services HR Startup Kit

MANAGER LEARNING AND DEVELOPMENT KRAs and KPIs. KRA 1-deliver relevant and targeted programs to the organization employees. KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY SATISFACTION LEVEL MINIMUM 70%. KPI 2--% INCREASE INCREASE IN TRAINING PROGRAMS KPI 3--% INCREASE IN EMPLOYEE PARTICIPATION. =============================================== KRA 2-promote the programs/learning culture KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY SATISFACTION LEVEL MINIMUM 70%. KPI 2--NUMBER OF DEPARTMENTS SATISFACTION LEVEL. KPI 3--% INCREASE IN TYPES OF ACTIVITIES =============================================== KRA 3-provide lead in the provision of organization learning and development service KPI 1--NO. OF TRAINING DAYS % INCREASE KPI 2--NO. OF EMPLOYEES PARTICIPATING % INCREASE KPI 3--NO. OF INHOUSE PROGRAMS % INCREASE KPI 4--NO. OF EXTERNAL PROGRAMS ATTENDED %INCREASE. KPI 5--NO. OF EXTERNAL TRAINING PACKAGES BOUGHT %INCREASE. KPI 6--% INCREASE IN COST. KPI 7--% INCREASE IN RESOURCE REQUIREMENTS. ================================================ KRA 4-improvements in capabilities/capacities to deliver L&D. KPI 1--PROGRAMS IMPLEMENTED ON TIME [ % ] KPI 2--PROGRAMS IMPLEMENTED WITHIN BUDGET [ %] KPI 3--EFFECTIVE USE OF PERFORMANCE MANAGEMENT SYSTEM FOR DEVELOPMENT [ % ] =============================================== ================================================== HR MANAGER KEY RESULT AREAS.

KRA 1 Recruitment / Selection KRA 2 Workforce Planning and Diversity KRA 3 Performance Management KRA 4 Reward Management KRA 5 Workplace Management and Relations KRA 6 A Safe and Healthy Workplace KRA 7 Building Capabilities and Organisational Learning KRA 8 Effective HR Management Systems, Support and Monitoring ================================================================= ===

For the management trainer, key result areas could be: Design of solutions Delivery of solutions Evaluation of solutions Budgets Client satisfaction


Innovation ========================================

General Management or Senior Executive KRAs include

Internal operations Market development Profitability Organisational structure Organisational vision and mission Asset and liability management Board of directors relationship Productivity Financial strategy Business development Technology Customer satisfaction Community relations Regulatory compliance

================================= Finance and Accounting KRAs include

Credit referencing Management information Capital expenditure Security Financial analysis Cost control Internal audit Regulatory reporting Credit control Financial records Payroll Cashflow forecasting Budgeting Costing ===================================

Sales KRAs include

New business acquisition Territory management Customer care Lead generation Lead follow up (internal and external) Account management Customer retention Interpersonal skills


Negotiating skills Product knowledge Sales forecasting

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Manufacturing KRAs include

Stock control Maintenance Labour relations Waste Reworks Productivity Health and Safety Quality control Record keeping

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Marketing KRAs include

Advertising Promotional strategy Pricing Market research Field support Marketing materials Media relations Sales support Agency relations

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Secretarial, Clerical and Administrative KRAs include

Correspondence Filing Records management Administrative support Internal customer relations Equipment maintenance Forms administration Scheduling Supply maintenance and purchasing Telephone coverage Project support Finally, key result areas for everyone in an organisation are: Personal development Professional development


Internal and external customer satisfaction Public relations Communication - oral and written Interdepartmental relations Project management

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KPI FOR THE VARIOUS KRAs should be -quantity oriented -quality oriented -time oriented -cost oriented or a combination .

Quantity Number of units produced/published/sent/received/processed/deadlines Calls per hour/day/week New products introduced Grievances per 100 employees Staff turnover Customer complaints and compliments Error rate or reworks Returned goods Sales increased Profit increased Increase in market share

Cost Variance against budget £’s spent Profit Waste Overtime incurred Speed

Time Reduction in number of minutes/hours/days etc. Deadlines and schedules met Average call response time Projects completed per week/month etc. Number of minutes between customers

Qualitative Accuracy Customer satisfaction Repeat business Mistakes Reworks/repairs


Therefore:example

Key Result Area = Sales Objective = Sell x new product to customers KPI = Number of units sold per new customer whilst maintaining gross profit level of 25%

ANOTHER IMPORTANT ARE IN BUSINESS IS SUPPLY CHAIN MANAGEMENT

DEMAND PLANNING -demand planning for core products -demand planning for parts/accessories -demand planning for critical items -developing product life cycle trends -product life cycle forecast for new products etc

KPI could be -remove stock shortages[ by %] -improve inventory levels.[ 98% max] etc ================================== PROCUREMANT -quicker stock replenishment -continual stock replenishment -reduction in lead time etc

KPI could be -improving stock availability [100%] -reducing cost [ 5%] -reduction working capital [ 7%] etc ======================================= SUPPLY -better supply coordination -more effective communication with supplier -faster / timely communication etc

KPI could be -developing supplier profile [ all accounts] -developing suppliers networking [ all accounts] etc =================================== RAW--INVENTORY -quicker replenishment -customer focused inventory building -logistical lead time reduction -demand based inventory etc


KPI could be -better material availability[100%] -good/ usable inventory levels [ 98% satisfaction] etc ======================================= MANUFACTURING -elimination of wastages in production -improving throughput effiiciency -process efficiency etc

KPI could be -reducing back orders[ nil %] -improving targeted delivery date [ 98%] etc ================================= FINISHED --INVENTORY -reduction in logical leadtime -full stock availability etc

KPI could be -full total inventory[ 100%] -full stock / range availability [ full range] etc ================================= ORDER SERVICE -short--response time to query -shortening order cycle time etc

KPI could be -making targeted delivery date [ 100%] -providing order status [ at all times] etc ================================== DISTRIBUTION -order fill rate -ontime delivery -backorder by age -service/ parts availability -targeted delivery date -order completeness -delivery reliability etc

KPI could be -improve order fill rate [ 98%] -improve on-time delivery [ 98%] -reduce shipment delays[ 0%] etc ============================= CUSTOMER SERVICE


-order status -delivery reliabilitty -documentation integrity etc

KPI could be -timely order status [ 100%] -timely delivery status.[ 100%] etc ======================================================= THE SUPPLY CHAIN MANAGEMENT KPIs could include -IMPROVING MATERIAL FLOWS -REDUCE RAW MATERIAL INVENTORY LEVELS -REDUCING PURCHASING COST -REDUCE FREIGHT COST -REDUCE OBSOLETE STOCK LEVELS -IMPROVING WAREHOUSING OPERATIONS EFFICIENCY -OPTIMISE STOCK LEVELS -REDUCE LEAD TIME -REDUCE TOTAL INVENTORY LEVELS -REDUCE FINISHED STOCKS -IMPROVE DEMAND FORECASTING -IMPROVE MATERIAL RESOURCE PLANNING =====================================================

=================================== OTHER KPIs could be as follows

2.MANUFACTURING - Unit volume level - unit cost target -production efficiency improvement -productivity improvement -quality improvement index -capacity utilization

etc etc ==================================== MARKETING

-market share % -new product launches success -profit contribution by productlines

etc etc ===================================== SALES

-sales against last year -sales against target -sales coverage improvement

etc etc ======================================


DISTRIBUTION

-market coverage -customer coverage -channel coverage

======================================= CUSTOMER SERVICE

-CUSTOMER SERVICE IMPROVEMENT -CUSTOMER SATISFACTION ACHIEVEMENT

ETC ETC ====================================== WAREHOUSING / TRANSPORTATION

-%ACHIEVED AGAINST ORDERS -PICKING / PACKING RATE -FINISHED GOODS INVENTORY LEVEL -STOCK TURNOVER

-==================================== FINANCE -Cost of Capital USED - Receivables leveL / against sales -Bad-debt level -Debt-equity ratio ===================================== PROCUREMENT / SUPPLY

-raw material inventory levels -cost saving target

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Examples for KRA for Important Positions