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Fast. Qualified. Reliable.
Services
CUSTOMER SERVICE
OUR GOAL IS TO ENSURE THAT YOU ENJOY YOUR DOLL VEHICLE FOR A LONG TIME. THE DOLL SERVICE TEAM DEDICATES EVERY DAY TO MAKING THIS HAPPEN.
Klaus Danner,Head of Customer Service
3DOLL VEHICLE CONSTRUCTION
OUTSTANDING QUALITY FOR 140 YEARSFounded in 1878, DOLL has developed into an international technology leader for vehicles for timber transport, heavy haulage and for airport aprons.
With our headquarters in the Black Forest and a second location in Saxony, we ensure quality that is "Made in Germany". Our employees are trained with the best practical knowledge, our products are constantly being developed and refined by experienced engineers, we use high-quality com-ponents and raw materials and we are always willing to improve our processes – all these factors underline the high standards we set for our own services.
Choosing a DOLL product means much more than just buying a vehicle. To us it represents the promise to do everything in our power to help you fulfil your potential. To achieve this, we offer a skilled service workshop with a mobile service team, fast spare-parts deliveries and training for you and your employees. With our used vehicles or flexible rental options from DOLL rental, we help you to master every situation.
MADE IN GERMANY
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TIMBER TRANSPORT
AIRFIELD OPERATION
PUBLIC AUTHORITIES
HEAVY HAULAGE
An excellent product also includes excellent after-sales support. From timber transport and heavy haulage to airfield operation and public authorities, we offer all our customers a fast, comprehensive and – above all – reliable service.
DOLL PRODUCT OVERVIEW
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MOBILE SERVICE TEAM
COURSES AND TRAINING
TECHNICAL SUPPORT
SPARE PARTS SUPPLY
SERVICE WORKSHOP
The services of our Customer Service department cover more than just high-quality repairs and the fast supply of spare parts. Thanks to our support hotline, we can provide immediate assistance and, using our remote maintenance tool, we can intervene directly in airfield operations and identify errors. In addition, our expert training staff will teach you and your company how to handle DOLL vehicles safely and use them efficiently.
SERVICES
USED VEHICLES
RENTAL
OVERVIEW
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TECHNICAL SUPPORT
You can rely on the DOLL experts to help you ensure the mobility of your DOLL vehicle for a long time to come. Our technical support staff have many years of experience and are happy to help you at any time.
■ DOLL support hotline
Expert staff are on hand to provide help quickly in the event of technical issues. ■ 24/7 hotline
Free hotline – can be reached 24/7 from around the world. ■ Service tools
Various tools for worldwide error diagnosis.
■ Service and sales partner network throughout Europe
Thanks to our Europe-wide partner network, a local contact person will never be far away.
CONTACT SUPPORTTel.: +49 7804 49 163E-mail: [email protected]
Monday to Friday7:00 a.m. to 8:00 p.m.
24/7 HOTLINE (INTERNATIONAL)Tel.: +49 7804 49 163
Free hotline – can be reached 24/7 from around the world
TECHNICAL SUPPORT
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SPARE PARTS SUPPLYIn order to keep your vehicle running for as long as possible, we offer a wide range of genuine spare parts from the various product areas. Our fast, punctual spare parts deliveries ensure that the parts you require arrive as quickly as possible at the site where you need them.
Ordering spare parts
Orders that are received by 2 p.m. are shipped on the same day from our stock (if available). Please contact the DOLL team if you want to order spare parts or have any queries.
■ Central spare parts warehouse
Our central warehouse enables us to respond quickly, in order to minimise your downtimes.
■ DOLL quality
You can rely on the best DOLL quality when it comes to both advice and spare parts. ■ Successor models
If a part is no longer available, we will find the most suitable successor model.
■ Technical vehicle data
We can access the technical data and drawings for all our vehicles via our database.
CONTACT SPARE PARTSTel.: +49 7804 49 325E-mail: [email protected]
SPARE PARTS
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SERVICE WORKSHOPThe DOLL service workshop services, repairs and maintains vehicles. Our experts in Oppenau know everything there is to know about the DOLL vehicles. They are at your side with years of experience and know exactly what matters when it comes to servicing vehicles. Our specialists will check the vehicle on an individual basis – workshop visits can either be scheduled in advance or arranged at short notice.
All servicing, repairs and regular maintenance work on the semi-trailer, trailer and body as well as on the crane are performed expertly, comprehensively and sustainably in the DOLL workshop. Regular maintenance will preserve the value of your investment and extend your vehicle's life span. We will be happy to provide you with a tailored, non-binding offer.
CONTACT SERVICE WORKSHOPTel.: +49 7804 49 329E-mail: [email protected]
OPENING HOURSMonday to Friday7:00 a.m. to 8:00 p.m.Saturdays (by appointment)7:00 a.m. to 12 p.m.
SERVICE OVERVIEW
■ General overhauls / retrofitting
■ Repairs as well as welding or adjustment work
■ Hydraulic repairs of all kinds
■ Repair of timber and part-load cranes
■ Electrical repairs
■ TÜV acceptance for trucks and trailers
■ Safety inspections for trucks and trailers as well as accident
prevention inspections
■ Crane inspection with acceptance
■ Preparing expert reports
■ Service and sales partner network throughout Europe
SERVICE WORKSHOP
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MOBILE SERVICE TEAMOur mobile service team is the ideal complement to our service workshop. The mobile team is sent out when it is not possible to bring a vehicle to Oppenau or if you require the expertise of our DOLL employees at your site.
The mobile service team inspects the vehicles, provides suggestions for required mainte-nance or repair measures and is also able to carry these out directly on site. Our response team is available for requests at short notice, but appointments can also be scheduled further in advance.
CONTACT MOBILE SERVICE TEAMTel.: +49 7804 49 331E-mail: [email protected]
SERVICE OVERVIEW
■ Inspections on site
■ Maintenance work on site
■ Repairs on site
MOBILE SERVICE TEAM
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Vehicle rental for:
■ Heavy haulage
■ Timber transport
■ Airports
Our DOLL rental service offers you the option of renting vehicles so that you can flexi-bly adapt to your order situation and your needs. Our vehicles can be rented on a short, medium or long-term basis – you determine your own rental period. The rental price includes all costs for vehicle insurance, wear and tear, as well as inspections and repairs due to wear.
CONTACT RENTALTel.: +49 7804 49 328E-mail: [email protected]: www.doll.eu/rental
rental
RENTAL
RENTAL
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USED VEHICLES
With our used vehicle market, we offer attractive options and support for buying and selling used vehicles.
■ Vehicle valuation
We will value your vehicle in an entirely neutral and independent manner. You can trust the purchase price we offer during the vehicle valuation.
■ Trade-in
Trade in your old vehicle, perfectly coordinated with your new purchase. This provides you with planning security and a smooth transition when changing vehicles.
CONTACT USED VEHICLESTel.: +49 7804 49 328E-mail: [email protected]: www.doll.eu/gebraucht
USED VEHICLES
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COURSES & TRAINING
■ Briefing at vehicle handover
So you can use your vehicle immediately and in a safe way. ■ Training sessions on vehicle use
Detailed vehicle training sessions with tips and tricks for drivers; also available for groups.
■ In-house training
Exclusive training sessions at your site, directly on your vehicle. ■ Service partner programme
Regular training programme for our service and sales partners.
We can show you how to use one of our vehicles safely and efficiently, either before you drive it for the first time or during annual training sessions. To ensure that you receive the same quality and service from our service and sales partners as you do from DOLL, we also provide our partners with regular training on our individual vehicle types.
CONTACT TRAININGTel.: +49 7804 49 244E-mail: [email protected]
TRAINING
OPPENAU
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SERVICE PARTNER NETWORK
■ More than 100 service partner in Germany and Europe ■ Specially trained contact persons ■ Repairs ■ Spare parts
OPPENAU
Now you too can reap the benefits delivered by our reliable network of expert partners.By taking advantage of what our certified service partners have to offer, you can start enjoying all the advantages of on-site support plus comprehensive expertise covering the latest DOLL technology.
FIND A SERVICE PARTNER IN YOUR VICINITY ON OUR WEBSITE.Website: www.doll.eu
SERVICE PARTNER NETWORK
SERVICE 2422
ANY QUESTIONS? WE WILL ANSWER THEM.
Our technical support experts are happy to answer any questions concerning your vehicle. Outside our business hours, you can call our 24/7 hotline and get assistance.
WANT MORE TRAINING FOR YOUR EMPLOYEES? WE WILL PROVIDE IT.
You will receive a detailed briefing during the vehicle handover. If you require additional train-ing sessions for your team, you can either take advantage of our training offers in Oppenau, or our trainers will come to your site to brief your employees using your own vehicle.
NEED SPARE PARTS? WE WILL SUPPLY THEM.
Our goal is to supply your vehicle with genuine spare parts over its entire life span – quickly and reliably.
WANT TO RENT INSTEAD OF BUYING? CONTACT US.
If you need to manage bottlenecks or want to test a new vehicle, renting vehicles is an ideal solution. Contact us: we have a large selection of special vehicles available for renting.
NEED REPAIRS? WE WILL TAKE CARE OF THEM.
If you require repairs or maintenance work, we are more than happy to provide this service. You can come directly to us in Oppenau or you can choose one of our partners from the DOLL service partner network.
WANT TO BUY A USED VEHICLE? WE WILL MAKE YOU AN OFFER.
If you are buying a new DOLL vehicle, we will accept your old one as a trade-in. Timed exactly with the delivery of your new vehicle.
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+49 7804 49 163
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YOU CAN REACH USMon – Fri 8:00 a.m. to 8:00 p.m.
ENJOY THE ADVANTAGES OF OUR CUSTOMER CARD
Fast help via an external network and transfer to a DOLL service partner – 24 hours a day.
+49 7804 49 163
CUSTOMER CARD
Free hotline – can be reached 24/7 from Europe.
DOLL Fahrzeugbau GmbHIndustriestr. 13 77728 Oppenau (Germany)Tel.: +49 7804 49-0 Fax: +49 7804 [email protected] www.doll.eu
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