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euroCRIS Conference Brussels
Legal Issues
Heather WeaverBusiness & Information Technology Department
Human Resources: the hidden treasure
euroCRIS seminar 19/20 SeptemberHeather Weaver
Human Resources; the hidden treasure
Why invest in it?Where to look for it?How to keep it once you’ve found it?
The pearl of great price………..
Expert Human Capital
Human Resources; the hidden treasure
Question
Managers want companies that are lean, nimble, flexible, responsive, competitive, innovative, efficient, customer-focused, and profitable
But why are so many…… bloated, clumsy, rigid,sluggish, non-competitive, uncreative, inefficient,
disdainful of customer needs and lose money?
Answer“The world in which they operate has changed beyond the limits of their capacity to adjust and evolve.”What measures can help us prevent this?(Reengineering the corporation by Michael Hammer and James Champy – Nicholas Bealey Publishing ISBN 1-85788 097 8)
Human Resources; the hidden treasure
Continuous Quality Improvement“people-based programme focusing on thebetter management of our human resourceswhile, at the same time, seeking improvementsin all functions and processes within thebusiness”
Why do businesses need CQI?• Products change more rapidly in the light of technical advances• Products and services at the leading edge quickly become the norm• Greater competition in fixed or diminishing markets• Customers have higher expectations• Staff have higher expectations
Human Resources; the hidden treasure
How do businesses go about implementing CQI?
• Identify exactly what functions are essential to their business
• Make sure those functions use the right processes
• Get the right people to do the right jobs
• Manage in the right way
• Make sure your products and services are customer-focused,
• For internal as well as external customers(Continuous Quality Improvement by Alisdair White – Piatkus Publishing ISBN 0-7499-1675-3)
Human Resources; the hidden treasure
Business transformations
Henry Ford introduced car production lines
Alfred Sloan introduced performance monitoring
Customer choices? – “you can have any colour as long as it’s black!”
Now customers have the upper hand – they have access to more information which helps them decide what they want and how they can get it, so if you can’t provide it they know someone else who can!
Human Resources; the hidden treasure
Intellectual Capital – a working framework
IntellectualCapital
Human Influence
CommercialValue
Synthesis
Knowledge
Information
Data
How supermarkets structure their knowledgeManagement System: e.g. receipted purchases a) for stock control, b) multiple purchase offers, c) lifestyle profiling, d) offering other “non-core” services
Human Resources; the hidden treasure
Attitude• the way people think and behave• the way the organisation thinks and behaves• is there a meeting of minds?
Achievement• “an accomplishment gained by effort”• tangible proof of outputs• not just talking about it but doing it “right”
Accession• look for evidence of new skills being added to existing portfolios• look for a desire to take on new challenges and succeed
Human Resources; the hidden treasure
Advertise• showcase the organisation in the right places• a “successful” organisation is a permanent advertisement of itself
Advocacy• influence the labour market• existing staff should be our best ambassadors!
Assistance• participate in influential external peer groups• encourage peer to peer coaching/sharing
(Leading the organisation to learn by Mick Cope – Financial Times and Pitman Publishing ISBN 0-273-63524-7)
Human Resources; the hidden treasure
Motivate• appreciate performance• not so much about reward as recognition• offer mentoring and coaching opportunities
Speculate• invest in your human capital through training, international travel, secondment• encourage movement/fluidity in the organisation
Accumulate• a body of expertise (e.g. record in a skills and competencies database)
Human Resources; the hidden treasure
Is R & D any different from any other area of the business?• needs to be even more “lean, nimble, flexible, responsive, competitive, innovative and efficient” than any other area of the business
Should it be profitable? • depends on how we measure profit: “Know-how” is a vital asset of any business and highly marketable
Should it be customer-focused?• R & D funding in IT should lead to applications• applications are only viable if linked to customer needs/ expectations
Human Resources; the hidden treasure
The pearl of great price………………
Two types of pearls – natural and cultured• natural ones are the rarest(sometimes we come across people with a natural flare and they require little nurturing)
A cultured pearl – created by embedding a small bead of mother of pearl shell into a 3 year old oyster grows over a 4 year period and acts as an irritant – a bit like HR managers!(nearly always our human capital has to be stimulated to grow)
A Pearl is valued as a gem and is the secondbest selling gem to a diamond! – worth the investment?
Human Resources; the hidden treasure
Acknowledgements
Reengineering the corporation by Michael Hammer and James Champy – Nicholas Bealey Publishing (ISBN 1-85788 097 8)
Continuous Quality Improvement by Alisdair White – Piatkus
Publishing (ISBN 0-7499-1675-3)
Leading the organisation to learn by Mick Cope – Financial Times and Pitman Publishing (ISBN 0-273-63524-7)