ETIPS is Jet Airways’ new ET Itinerary Printing Solution

Currently, we have two separate applications for generating eTickets, refund receipts, MSRs and EBTs in 9W and S2 respectively.

With this integration, we will now have a single application that can be used to retrieve both 9W and S2 documents.

ETIPS

This is the Login Screen

To Login, enter your User Id and password

Login to go to the Search Page

Note: The existing User Id can be used to access this new application

This is the Search Page

Important information is displayed

under „Latest Updates‟.In case of any queries, you can contact the Helpdesk.The contact details/ timings are mentioned here

You can also email Central Helpdesk through the „Email Us‟ option. Type in your email address in the „From email‟ space provided along with the subject and your query.

Then click on the „Send Email‟ button

Retrieval of eticket /EMDs

• The PNR / The eticket number• Refund Receipt‟ through the refund receipt number• EMDs can be retrieval through EMD option.

Please note that refund receipts, excess baggage receipts and MSR‟s can be retrieved by searching through the receipt number only

Enter the EMD /MSR / Voucher No.

Click on the „Search‟ button to continue

9W Search Result page

Now select “Original” or “Duplicate” receipt option as required. You can email / print the eticket

for a single or multiple passengers at one time by selecting the passengers

If you wish to email the ticket/refund receipt/EMDs, enter the email address and click on the “Email” button

EMD-S are Standalone EMDs showing on Search Result Page.EMD-A will be associated to the etickets.

To print the eticket/refund/EMDs receipt, click on the Print button.

To retrieve an S2 document :

Note: Refund receipts, EBTs and MSRs can be retrieved by searching through the receipt number only.

Enter the S2 PNR and select „S2‟ from the dropdown

Click on the „Search‟ button to continue

Retrieval of eticket /EMDs• The PNR / The eticket number• Refund Receipt‟ through the refund receipt

number• EMDs can be retrieved through EMD option.

Enter the EMD /MSR / Voucher No.

S2 Search Result page

Now select “Original” or “Duplicate” receipt option as required. You can email / print the eticket

for a single or multiple passengers at one time by selecting the passengers

If you wish to email the ticket/refund receipt/EMDs, enter the email address and click on the “Email” button

EMD-S are Standalone EMDs showing on Search Result Page.EMD-A will be associated to the etickets.

To print the eticket/refund/EMDs receipt, click on the Print button.

Important Note :

When emailing / printing Other Airline documents, please ensure that the radio button is always on ‘Duplicate Receipt’

9W eTicket

For a Refund Receipt and EMD Refund you need to follow a similar process.

This is an eticket itinerary with Associated EMD.

This is an eticket itinerary.

S2 eTicket

This is an eticket itinerary with Associated EMD.

This is an eticket itinerary.

For a Refund Receipt and EMD Refund you need to follow a similar process.

How to Print

How to print:• Go to “File” “Print” option as shown here.•Alternatively, you can also use the keys „CTRL + P‟ which will display the Print window.

Once you complete printing, close this ET itinerary pop-up which will take you back to the „Search Page‟ for a new search

Here you will see a confirmation of the print / email function

If you have printed a document, a remark such as this will be displayed

If you have emailed a document, a remark such as this will be displayed

This page is displayed when you retrieve an EMD-S/ EMD-A

Enter the EMD No or Compensation Voucher in order to display the same

Search Result Page

EMD-S EMD-A

Display of EMD S & EMD-A

EMD-S EMD-A

Note: Compensation Voucher can be retrieved only through Voucher No.

Search Result Page and Display of Compensation Voucher

This page is displayed when you retrieve a 9W MSR

Enter the ticket number , itinerary details and Description in the space provided. You will also need to select the „Item / Service‟ from the drop down list provided. Kindly note that all fields are mandatory.

Click on „More Flights‟ if required

Click on „Submit‟ after entering all details

You can view the MSR by clicking here

To print the MSR, click on the „Print‟ button.

To email the MSR, enter the email address and click on the „Email‟ button

This is the MSR Search Result page

This is the MSRYou need to go to FILE and select the PRINT option to print the same

9W MSR

This page is displayed when you retrieve an S2 MSR

Enter the ticket number , itinerary details and Description in the space provided. You will also need to select the „Item / Service‟ from the drop down list provided. Kindly note that all fields are mandatory.

Click on „More Flights‟ if required

Click on „Submit‟ after entering all details

This is the S2 MSR Search Result page

You can view the MSR by clicking here

To email the MSR, enter the email address and click on the „Email‟ button

To print the MSR, click on the „Print‟ button.

S2 MSR

This is the S2 MSRYou need to go to FILE and select the PRINT option to print the same.

This page is displayed when you retrieve a 9W Excess Baggage Receipt

Enter the details of excess baggage weight / piece and the rate

Click on the „Submit‟ button after entering all details

This is the 9W EBT Search result page

9W EBT

Enter the details of excess baggage weight / piece and the rate

Click on the „Submit‟ button after entering all details

This page is displayed when you retrieve an S2 Excess Baggage Receipt

You can view the excess baggage receipt by clicking here

This is the S2 EBT Search Result page

S2 EBT

We hope you find this useful and convenient.

For 24 x 7 support , please contact Central Helpdesk

Tel : + 91 22 3324 0444: + 91 22 2681 5144

Email :centralhelpdesk@jetairways.com

Thank You