Retailing has undergone a para-digm shift from what it was earlier,to what it is today. This changewas spearheaded by the deliber-

ate and sustained efforts of immensely tal-ented people, who contributed to this sec-tor through some path breaking businessventures. They are people who have carveda niche for themselves not only domestical-ly but are also admired on internationalsoils.

TRRAIN RETAIL EMPLOYEEOF THE YEAR TRRAIN is Trust for Retailers & RetailAssociates of India and the objective of The

TRRAIN Retail award is to recognise and re-ward customer service excellence in retail(both modern and traditional), at an all Indialevel and to create industry case studies andbenchmarks for customer service excellencein retail in India. The awards recognised 12regional winners and three national winnersand a National Gold winner at an allIndia level.

The Economic Times believes that suchan occasion would be very befitting to felici-tate the National Gold winner and bringforth, the significance of how an individualcan transform customer experience throughservice and hence, bring multifold benefitsto his/her organisation.

Winner: Mohammed Ghouse, Domino's,Bengaluru

PUBLIC POLL BASED AWARDThe public poll based award was given to aretail brand that was selected through aPublic Poll which was conducted acrossIndia by The Economic Times, through printadvertisements, online polls and social net-working websites.

An overwhelming response was receivedfor this category on the votes across Indiaand the category was validated by E&Y. Thewinner reflects the retail brand that is mosttrusted by consumers. Winner: Shoppers Stop Ltd.

Ashraf Motiwala, MD and Samad Motiwala, chairman, AS Motiwala Fine Jewellery, receiving the award forLuxury Retailer of the Year from Arunabh Das Sharma,president, BCCL and Rakesh Biyani, joint MD,Pantaloon Retail India Limited

Ramanathan Hariharan, CEO, MAX, boardmember, Landmark Retail receiving theaward for Retail Personality of the Year fromManu Anand and B S Nagesh, founder,TRRAIN, vice chairman, Shoppers Stop Ltd

Mohammed Ghouse of Domino's Bengaluru, receivingthe award for TRRAIN Retail Employee of the year fromManu Anand and B S Nagesh

Althea Shah, VP marketing; G Ramachandran, director;Istayak Ansari, COO; Pooja Thakur, manager, Gold'sGym India, receiving the award for Excellence in Mar-keting from Arunabh Das Sharma and Rakesh Biyani

Himanshu Kishore, head operations; Kinjal Shah, COO;Sivaraman Balakrishnan, senior manager, marketing,Crossword Bookstores Ltd, receiving the award forExcellence in Marketing from Arunabh Das Sharma andRakesh Biyani

Rakhee Mahajan, director operations; Amar Agrawal,MD of Ishana, receiving the award for Store Design ofthe Year - Multi Brand from Arunabh Das Sharma andRakesh Biyani

Manmohan Agarwal, CEO, Big shoe Bazaar India PvtLtd, receiving the award for Excellence in OperatingEfficiency - Multi Brand Products from Manu Anand,chairman and CEO, Pepsico India and RamanathanHariharan, CEO, MAX, board member, Landmark Retail

Vaidehi Chokhani, CEO; Shashank Chokhani, director;Amit Bajoria, manager, corporate affairs of KABHI-BBakery and Patisserie and Kiran Kothekar of LibertyShoes, receiving the award as joint winners forExcellence in Operating Efficiency - Single BrandProducts from Manu Anand and Akash Sahai, MD,India, AIMIA Inc

Vikram Raizada, CEO, Tara Jewellers receiving theaward for Store Design of the Year - Single Brand fromManu Anand and Vikram Bakshi

Rakesh Pandey, president retail and corporatemarketing and Neeraj Joshi, GM, retail and brandedservices of Raymond Limited, receiving the award forRetail Idea of the Year from Manu Anand and MarkBatenic, president and CEO, IGA, INC

Juhi Khanna, deputy manager, marketing andcommunications and Vaibhav Joshi, head, loyalty andanalytics of Shoppers Stop, receiving the award forMost Trusted Retailer of the Year (Public Poll basedaward) from Manu Anand and B S Nagesh

Kumar Rajagopalan, CEO, Retailers Association ofIndia delivering the Vote of Thanks

Kabir Bedi adds glamour as the host for the evening

Mohammad Sharique Wase, director, B2B business ofMakemytrip, receiving the award for Online Retailer ofthe Year from Manu Anand and Abhay Deshpande,CEO and MD, Martjack

Bijou Kurien, president, Reliance Retail and JanakiPillai (W/O late Raghu Pillai)

A captive audience listens ardently to the panel

Mohit Kampani, CEO, Spencer's Retail and KomalAnand, sales director, organised trade, Pepsico India

WINNERS OF ET RETAIL AWARDS 2013JURY BASED - PERFORMANCE LED AWARDS

CATEGORY

Online Retailer ofthe Year

Luxury Retailer ofthe Year

Excellence inMarketing

Store Design of theYear - Multi Brand

Store Design of theYear - Single Brand

Excellence inOperatingEfficiency - Services

Excellence inOperating Efficiency- Multi BrandProducts

Excellence inOperating Efficiency- Single BrandProducts

Retail Idea of theYear

MakeMyTrip Pvt.Ltd.

A S MOTIWALAFINE JEWELLERY

GOLD’S GYM INDIAandCrosswordBookstoresLimited

Ishana

Tara Jewellers

No Winner

Big Shoe BazaarIndia Pvt Ltd

KABHI-B Bakeryand Patisserie&Liberty Shoes Ltd.

Raymond Made toMeasure

Big Shoe Bazaar India Pvt LtdInfibeam.comMakeMyTrip Pvt. Ltd.

A S MOTIWALA FINE JEWELLERYArabian NightsEvoluzione

Coromandel International Limited - RetailDivisionCrossword Bookstores LimitedGOLD’S GYM INDIAHyperCity Retail (india) LtdClub ITC by ITC Ltd.

Aditya Birla Retail Ltd. SupermarketsHamleys - The Finest Toy Store in the WorldIshana

ColorPlus Fashions LimitedTara JewellersTITAN INDUSTRIES LIMITED

TCI Supply Chain Solutions- A division ofTransport corporation of India Limited

Big Shoe Bazaar India Pvt LtdHome Town of Pantaloon Retail IndiaLimitedSpencer's Retail Ltd.

KABHI-B Bakery and PatisserieLiberty Shoes Ltd.Max Retail Division, Lifestyle InternationalPvt. Ltd.

Pressto ZAPATORaymond Made to MeasureShoppers Stop Ltd.

NOMINEES WINNER

TRRAIN PERSONAL ACHIEVEMENT AWARD

ET JURY BASED AWARD

PUBLIC POLL BASED AWARD

CATEGORY WINNER

TRRAIN RetailEmployee of the year

Mohammed Ghouse,Domino's, Bengaluru

Retail Personality ofthe Year

Ramanathan Hariharan,Landmark Group

ET Retail Hall of Fame Late Raghu Pillai

Most Trusted Retailerof the Year

Shoppers Stop Ltd.

As goes the long term saying, Romewasn’t built in day, it took years of

hardwork and toil of many people tocreate a marvel like that. Similar, is thecase for retail in India. Modern retailinghas been created by teams of highlyprofessional people working withintheir organisations. Retailing has beendriven by many individuals, often entre-preneurs who, with their out-of-the-box ideas and the sheer grit and deter-mination to make it big in the industry,carved the success story of India’sretail sector.

The ET Retail Hall of Fame is to hon-our such individuals. The award for ETRetail Hall of Fame this year was award-ed to an individual who was one of thekey founding fathers of Indian corpo-rate retail and had led teams which hadcreated almost every modern retail for-mat in India. He was the one person towhom the entire industry looked upto,not only for motivation but also, as amentor. He was the CEO of FutureValue Retail, part of the Future Group.As a member of the group executiveboard, he dreamt of and developed the20-20 vision for the group to achieve a$ 20 billion turnover. He was also hand-picked by Mukesh Ambani in 2006 tospearhead Reliance's retail foray. Oneof his most remembered quotes were,“Everyone in India really needs to work

hard so that the future generations canenjoy the country’s success.” With hisimmense foresight, he welcomed theopening of the Indian retail sector toforeign direct investment and recom-mended that the opening should hap-pen in phases.

At the very onset, he knew that theIndian retail sector was destined forbigger things, yet without being ambi-tious, he reasoned that the Indian retailindustry was still in a nascent stage andneeded to be nurtured. He wanted toobserve the gradual relaxation in FDIpolicies in phases, so that people grad-ually get attuned to the changed land-scape of retail in India.

He was a genius and had immenseknowledge, which he put to practicaluse. He was a graduate from IIMAhmedabad and Harvard BusinessSchool.

As an industry stalwart, a lot of suc-cessful and leading retail entrepreneurshave followed his footsteps and set uptheir empires here. Unfortunately, hepassed away at the age of 53 years,leaving behind a legacy that people tilldate, recognise him for.

With a standing ovation to this man,the ET Retail Hall of Fame was awardedposthumously to late Raghu Pillai andwas accepted on his behalf, by his wife,Janaki Pillai.

Janaki Pillai, receiving the award for ET Hall of Fame, awarded posthumously to lateRaghu Pillai, for his contribution to the retail industry from Manu Anand and B S Nagesh

ET Retail Hall of Fame Retailpersonalityof the year

An evening of excellenceThe awards night felicitated those who dedicated themselves in generatinginnovative retail ideas, launching exclusive marketing campaigns andsustaining operational efficiencies

A CONSUMER CONNECT INITIATIVE ADVERTORIAL AND PROMOTIONAL FEATURETHE ECONOMIC TIMES, FRIDAY, FEBRUARY 22, 2013

Presents

In association with

Television Partner Process AdvisorsKnowledge Partner

This award was decided by the editori-al team of The Economic Times,

based on the news and impact createdby retail CEO's during the year 2012. Theaward was chosen for an individual un-der who’s leadership the brand achievedimmense success and continued expan-sion across the region and in India.

The brand, which opened its firstbranch in Abu Dhabi in 2004, now oper-ates 225 stores in 15 countries. Hisstrength is in retail concept developmentand building large profitable businessmodels in fashion retailing. In his earlydays, he worked with multinational com-panies in finance and logistics. Under hisleadership, Max has grown to becomethe largest value fashion brand in theMiddle East and India.

Winner: Ramanathan Hariharan, chiefexecutive officer, MAX, board member,Landmark Retail

ET RETAILAWARDS 2013Mumbai, India

https://www.facebook.com/etretailawards

@etretailawards

HONOURING EXCELLENCEIN RETAIL

Presents

In association with >>

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