Page 1 of 2 Issue Description: 30.1.34 scanner failure on the
control panel or 30.01.34 in the Event Log. Solution or Workaround:
Follow these steps for troubleshooting: 1. Power cycle the MFP some
scanner failures are just a temporary loss of communication. Try
cycling power and see if the error goes away. 2. Check HDD cables
and reseat the formatter power down the mfp and remove the network
cable. Remove the formatter and verify the HDD cables are properly
seated at each end. Reinstall the formatter and power on without
the network connected. If the error reappears, dispatch a tech. 3.
Reconnect the network if the error comes back when the network
cable is connected, network traffic may be causing the error. Weve
verified at least one case of 30.1.34 due to network traffic. Steps
for the tech onsite: 1.Check the FFC at the SCB the white flat
flexible cable (FFC) can become loose if the MFP is moved. Remove
the SCB cover on the rear of the scanner and reseat the FFC.If the
MFP has been serviced recently, inspect the connector for damage.
Issue/ Solution HP LaserJet M5025 and M5035 MFP Products - 30.1.34
scanner failure troubleshooting Security Level: For HP and Channel
Partner Internal use Date Written/Updated: June 8, 2007 Document
Summary 30.1.34 occurs when communication between the formatter and
the Scan Control Board is lost The problem may be related to SCB,
formatter, HDD, cabling or even the network Follow the steps below
to resolve the issue Page 2 of 2 2. Replace parts if the above
steps dont solve the problem, change parts in the following order:
HDD Q7829-67935 SCB Q7829-60165 FormatterQ7565-67902 Connecting pca
assembly RM1-2995-000CN Background Information: The 30.1.34 error
is often due to a loose cable or formatter after moving the MFP.
The customer can attempt to reseat the formatter and HDD cables,
but reseating the flat flexible connector at the SCB requires a
tech onsite. If reseating doesnt solve the issue, consider network
traffic before replacing parts. Document Attributes Product Models:
HP LaserJet M5035 MFP, HP LaserJet M5035 MFP X,HP LaserJet M5035
MFP XS,HP LaserJet M5025 MFP Product Numbers: Q7829A, Q7830A,
Q7831A, Q7840A
