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IT architecture
Finance &
Audit
Development &
Programming
Logistique
Large Companies
SME
Reengineering Methodology, Analysis techniques, Project management tools
Job Expertise
Public Services
Pharma Mechanical engineering
Chemical Products
Distribution
Automotive Industry
Aviation &
Defence
IT Expertise
Tools &
Techniques
Customer Relationship Management (CRM)
TETRADE Consulting is specialised in the installa-tion of SAP R/3 and mySAP.com. It has projectmanagers who benefit from many years of expe-rience in the running of ERP projects and functio-nal consultants combining job experience with in-depth knowledge of the product. TETRADEConsulting is particularly well known for its exper-tise in PM-PS (Plant Maintenance and ProjectSystem), CO (Controlling), SEM (StrategicEnterprise Management) and SD (Sales andDistribution). In addition, TETRADE Consulting hasa true centre of expertise in the area of Utilitiesand the ISU-CCS solution, notably thanks to yearsof experience it acquired with a large Belgiancompany specialised in the production and distri-bution of electricity.
CRM opens a new era of management. It is designedto create a value starting from each exchange withpartners - customers in particular - by getting the mostout of all relevant information. This strategy, aimed atsecuring the loyalty of partners the company considersdesirable, is therefore more custo-mer-oriented than product-oriented.It requires changes in inter- andintra-company processes, companyManagement Systems and culture.The CRM concept encompasses the“front office”, the sales, marketingand customer service tasks, butalso the operations induced fromthe “back office” and the develop-ment of new products. Moreover,it covers all distribution and com-munication channels from Internetthrough sales in the field andconcerns all sales partners up anddown the “Supply Chain”.
Front Office
Develop. of new
products
1
Telephony 2
Internet 3
Others
Telephony
Internet
Others4
1
2
3
4
Our COMPANY
Back Office
Who are our customers?
What do they want?
What type of relationship
do we want with them?
What is their
potential worth?
SUPPLIERS
CUSTOMERS
SUPPLY CHAIN
SAP R/3 & mySAP.com
ERP Services
Conceptual model Implementation Real performanceGoals
Training Utilisation
Process
Data
Top Management
Direction
Implementation process
COMPANY INFORMATION SYSTEMS
Middle Management
Operators
TETRADE Consulting’s integrated global approach
Purchases ProductionCustomersSuppliers
Distribution Sales
Strategy & policy
Volume
Processes & Activities
Inventory/stock
Daily operations
DATA
REPORTING
According to TETRADE Consulting the term «SupplyChain» is a poor choice for defining a concept thatactually wants to express all the efforts necessaryin order to deliver goods and/or services requestedby the “customers’ customers” and produced by thecompany with inputs from “suppliers’ suppliers”.Instead one can speak of a “Demand Chain”. Severalcompany operations are involved: supply anddemand management, the origin of parts and rawmaterials, production and assembly, distributionthroughout all distribution channels and delivery toend customer. These operations are no longer isola-ted but are part of a single global process integra-ting the equivalent operations of customers andsuppliers. Visibility at all levels of management ofthe chain is the key success factor of every SCMproject.
Supply Chain Management (SCM)
The ERP CRM and SCM concepts stem from theo-ries and methodologies that only go along withthe organisation and economic reality of businessin constant transformation. The driving forces ofthis evolution are the men and women who usetheir creativity in order to survive, some will say, inorder to add to well-being, according to others. The products that facilitate mastering this realitycompartmentalise their components in a commer-cial and functional approach that is very far fromthe approach to be used to implement them. Thisis why TETRADE Consulting will consider theseproducts (SAP R/3, mySAP.com, etc.) as toolswhose selection will depend on the nature of theproject to be implemented, its integration in theoverall application architecture, its appropriate-ness with regard to the specifications and imple-mentation budget. Consequently, TETRADEConsulting will see to it that their implementationand use make the utmost contribution to the glo-bal efforts of the company to achieve the goals ithas set for itself.
www.tetrade.be • e-mail : [email protected] • Tel : + 32 (0) 2 675.97.03 • Fax : + 32 (0) 2 675.01.91SAP R/3 & mySAP.com are registered trademarks of SAP AG.
