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Life Long Learning Inspired by the greatness of the Himalaya I want to help others
to reach their full potential I believe education & technology solve every problem
“No challenge is too high to conquer”
Eric van de Graaff
Velp, The Netherlands
+31648797809
Work experience
Apple Technical Customer Support & Call center agent for Covid-19 | Teleperformance 2020 - Present
Associate Director Commercial Training & Sales Force Effectiveness Europe | Sanofi Genzyme 2017 - 2018 Supported 12 European Brands with commercial training • Headed onboarding for Europe (100% would recommend) • Analysed and designed conversation model & framework
Trainer | People Development Business 2005 - 2017 Designed, marketed and sold sales development programs • Lectured in sales, commercial skills, account management &
e-business at TIO HBO Utrecht 2013 - 2017 • Commercial training for Accon AVM, ACDAPHA, BNI,
Dirkzwager, GSK & OKA Arnhem members • Awarded European Training Tender of Dutch IRS €0,5M
Bristol Myers Squibb, 3 positions 1993 - 2005 Manager Training & Development 2000 - 2005 Developed a Continuous Learning Selling Organization • Headed onboarding, sales & trainer events (# 100+) • Sold pharmaceuticals in territory Gelderland-Brabant
Manager Internal Communications & Management Development 1995 - 1999 Built an effective training and development function • Facilitated organisation change based on customer surveys
Sales Training Manager 1993 - 1995 Managed trainer, developed culture & trained salesforce • Increased sales by +5%, +€ 4M yearly
Trainer | Boertien & partners 1990 - 1993 Trainer and accountmanager for Dutch corporations
Education
MBA Degree program, Completed, Haroun Education
Organizational, Work & Educational Psychology, Master, Tilburg University
Language
Skills & urls
Lifelong learning
Dutch & American Society for Learning Moodle, Avetica UNLEASH, Amsterdam Start with Why, Sinek The Expertise Economy, Palmer The Challenger Sale, Dixon SPIN sales, Rackham Blended learning, Coursera Top Dog Sales Secrets, Johnson Competitive Messaging, NxtPharma Marketing & Multi Channel, Uptake LIFO (Life Orientations), LifO Benelux
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