EOQ BALANCED SCORECARD

Financial

What should we do to achieve a sound

financial situation?

Customer

How should we appear to our customers to achieve our vision?

VISION AND

STRATEGY

Internal Business Processes

To satisfy our shareholders and customers, what

business processes must we excel at?

Learning and Growth

To achieve our vision, how will we sustain our ability to change and

improve?

Objectives

Measures

Targets

Initiatives

Objectives

Measures

Targets

Initiatives

Objectives

Measures

Targets

Initiatives

Objectives

Measures

Targets

Initiatives

1.Financial Perspective:

Objectives Measures Targets Initiatives Responsible person

To become a financially sound organization

- Result of cash-flow every 6 months- Result of yearly budget

To have a positive result in 2008

Obtaining better financial results from EOQ’s main products such as Congress and PRU

To increase reserve fund

Amount of reserve fund

To increase our reserve fund by 10 % in 2008

Increase incomes, control expenditures, raise fund from EU for joint projects

To increase Congress incomes

Amount of congress income

To have an income of 40000 Euros as EOQ’s share in 2008 (ask Viktor)

Find innovative ways to promote the congress in member countries

To increase PRU incomes

Amount of PRU income

To issue ……… certificates in 2007. (ask Salvador)To increase no. of PRU agents to …. by Dec. 07. (ask Salvador)

Increase no. of PRU agents/ certificates by promoting PRU activities among EOQ members.

To increase EOQ’s income from membership fees from existing members

Amount of membership fees (collected!)

To collect all fees from existing membersTo increase membership fees (?)

Contact members who do not pay regularly and try to find a solutionDecide in the Executive about increasing fees in Prague

Objectives Measures Targets Initiatives Responsible person

To increase EOQ’s income from membership fees by gaining new members/ partners

No. and type of new members/ partners

To gain 4 new members in 2007 and 6 in 2008

Increase “EOQ awareness” in member countries through efforts of FMOs in order to attract new members/ partners via new communication tools such as EOQ web-site and EOQ booklet.

Have clear product strategies for different target groups (companies, hospitals, etc.)

To raise money through our new products such as EVROS and EOQ-BLC

- Earnings from EVROS

- Earnings from EOQ-BLC membership fees

- Reach 100 applicants as a total by December 2007 (first 20 members in each country is free)

- Reach 12 members by December 2007 (fees will be paid starting from 2nd year of membership)

- Promotion of EVROS in member countries through the effort of FMOS

- Invitation of eligible leaders through personal contact of EOQ-BLC founding members and EOQ General Secretariat

2. Customer Perspective:

Objectives Measures Targets Initiatives Responsible person

To increase member satisfaction in order to make use of our already existing network

Level of Member satisfaction

- To have at least one representative form each member at EOQ meetings (GA)- To strengthen links with EOQ members/partners- To choose 2 member countries each year and analyze their market demands towards quality tools

Organize short surveys to be distributed electronically to National representatives/partners to measure level of satisfaction

To increase member involvement taking active role in EOQ activities and promoting EOQ activities in their own countries

Level of member commitment

- To have at least one EOQ-linked quality-related event by each NR every year (seminar, conference, trainings, summer camp)- To have at least one representative from each member taking active role in EOQ working groups

Organize short surveys to be distributed electronically to members/partners to measure level of involvement

To improve EOQ’s image and increase publicity

Level of EOQ’s publicity in member countries/Europe:- No. of web-site visitors- No. of inquiries obtained - No. of media impressions

- To reach 150 visitors per month by December 2007 by putting links/banners to related portals- To receive and answer at least 10 inquiries per month by Dec. 07.- To exist in media at least once every month starting from May 07.

- Organize short surveys to be distributed in member countries electronically through NRs to measure level of publicity- Prepare a new, more operational and better-looking web-site- Improve existing communication tools (booklet, newsletter, etc.) - Strengthen links with quality media

Objectives Measures Targets Initiatives Responsible person

To achieve better promotion of EOQ Congresses in member countries

No. of congress attendants

- To target a minimum no. of attendants from each member country depending on the size of the country

- Electronic advertisement of Annual Congresses by each NR, the e-mails shall be copied to EOQ General Secretariat and/or the organizing NR

- To award the most-represented countries by EOQ/Organizing NR.

To widen our network

No. of new member/partner applications

To receive applications from at least 6 organizations in 2007 and 10 in 2008

Personal contact and promotion of EOQ in member countries through NRs

To be recognized by international umbrella organizations and thus to increase recognition of and demand for EOQ products such as PRU certificates

No. of membership to/ partnership with related umbrella organizations

To be member/partner of 2 such organizations in 2007

Search for the most relevant umbrella organizations and apply for membership/ finalize membership/partnership application

3. Internal Business Processes Perspective:

Objectives Measures Targets Initiatives Responsible person

To increase no. of PRU agents and certificates

No. of PRU agents/certificates

To issue ……… certificates by Dec. 07 (ask Salvador)

To increase no. of PRU agents to …. By Dec. 07 (ask Salvador)

Increase no. of PRU agents/ certificates by promoting PRU activities among EOQ members.

To make EVROS a working network, which creates value for EOQ and its members

No. of EVROS participants

No. of EOQ NRs who signed EVROS aggrement

Reach 100 applicants as a total by December 2007 (ask Yuri)

Promotion of EVROS in member countries through the effort of NRs

To attract the right persons to change leaders’ events

No. of attendants to the summer/winter camps

- Reach 70 participants in Summer Camp 2007.

- Organize 3 change leaders’ events in 2008

- Achieve repsentation from each member country.

Personal invitation to eligible persons in member countries.

To improve EOQ’s links with the business world by creating value for both sides as well as increasing EOQ’s income

No. of BL’s to become members of EOQ BLC

- Reach 12 members by December 2007

- Launch a second club by 2009

Invitation of eligible leaders through personal contact of EOQ-BLC founding members and EOQ General Secretariat

Objectives Measures Targets Initiatives Responsible person

Increase publicity of EOQ European Quality Leader Award

No. of candidates for this award

To receive 10 applications from NRs

Promotion of EOQ European Quality Leader Award in member countries through the efforts of NRs

Launch CQI Company award

No. of candidates for this award

Develop this award for launching in 2008

Setting up a working committee for this award

New product development

No. of new product ideas

Develop at least 2 new products (trainings, publications, awards or seminars with certain concept such as EOQ Health Seminars etc.) in 2007 and every following year.

- Keep track of demands in the field of quality both through our network and by market research- Strengthen links with EC to raise funds for developing new products such as trainings/ seminars/ publications/ award organizations and ceremonies.

4. Learning and Growth Perspective:Objectives Measures Targets Initiatives Responsible

person

To increase member involvement in future EOQ events through increased Member satisfaction and to create an org. preferred by NRs (some of whom are EFQM members at the same time)

Level of Member satisfaction

90-100 % Surveys

To create an organization which is preferrable for quality experts to work with

Level of Staff satisfaction

90-100 % Personal interviews

To increase member involvement taking active role in EOQ activities and promoting EOQ activities in their own countries

Level of Member involvement

70-90% Outputs of each NRs/Representation level of each NRs at EOQ events/ PRU certificates etc.

To create a synergy among members to improve EOQ as a whole

Level of attendance of NRs to EOQ Events: No. of representatives of NRs at EOQ events

70-90% Surveys

To increase EOQ activities in member countries

Number of local NR initiatives (in their own countries)

34 Recognition among NRs for their contribution to quality