STANDARDOPERATINGPROCEDURESPOLICY&EMERGENCYACTIONPLANENVIRO-REEFSPADDLEANDSURFSCHOOL19/09/2017

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STANDARDOPERATINGPROCEDURES

ENVIRO-REEFSPADDLEANDSURFSCHOOL(ERPASS)

CONTENTS

S.O.P.INDEX:

1.STAFFDUTIES

2.STAFFTRAINING&QUALIFICATIONS

3.STAFFHIERARCHY

4.SYSTEMSOFWORK

5.LOCALCONTACTINFORMATION

6.SITEPLAN

7.ATTACHMENTS(seebelow)

8.EMERGENCYACTIONPLAN(EAP)

ATTACHMENTSTOS.O.P:

• COACHSESSIONRECORDANDVENUEANALYSIS• SURFANDSTANDUPPADDLEBOARDLESSONWAIVER• SURFANDSTANDUPPADDLEBOARDHIREWAIVER+TERMSAND

CONDITIONS• ACCIDENT/INCIDENTREPORTFORM• FEEDBACKFORM• RULESANDREGULATIONSGOVERNINGLESSONS/SESSIONS• LESSONPLANS• CODEOFETHICSANDCONDUCTFORCOACHES• COPYOFINSURANCEPOLICIES• COPYOFSTAFFMATRIX• RISKREGISTER• COPYOFRISKMANAGEMENTPOLICY

ISSUEDTO:

BUNDABERGREGIONALCOUNCIL

SURFINGAUSTRALIA

SURFINGQUEENSLAND

ERPASSEMPLOYEES

[ATTENDINGSCHOOLS/COMMUNITYCENTRES]

[INTERESTEDPARTIES]

STAFFDUTIES–ERPASS

ALLSTAFFMUSTBE100%FAMILIARWITHS.O.P.&E.A.PINSTRUCTORS/COACHES-(MustholdSAapprovedsurfrescuequalification,SFA,WorkingWithChildrenCheckandaSurfingAustraliaLevel1orabovecoachingaccreditation).Ø ToteachSURFING/STANDUPPADDLEBOARDINGandanyotherwater/land-

basedactivitiesofferedbyERPASSØ ToensurethatallequipmentissafeandappropriateØ TokeepuptodatewithlatestERPASSstandards(i.e.stafftraining,etc.)Ø ToemphasisesafetypointsandproceduresØ TocreateapositiveandfriendlyatmosphereØ Todealwithaccidents/emergenciesappropriately(immediatefirstaid,after

care,reportingandrecording)Ø TotakebookingsanddealwithERPASSadministrationØ ToensureERPASSfacilitiesarecleanandtidyØ TopromoteSURFING/STANDUPPADDLEBOARDINGasahealthylifestyleØ ToundertakeotherdutiesasinstructedbyKEITHDRINKWATER.OTHERSTAFFØ Tolookaftercustomerspriorto,orendingawatersessionØ ToensureefficientdaytodayrunningofERPASSØ TopassonspecificclientinformationtoappropriateinstructorsØ TotakebookingsanddealwithERPASSadministrationØ TodealwithpaymentstoERPASSforanylessons/coursesØ TokeepuptodatewithlatestERPASSstandards(i.e.stafftraining)Ø TopromoteSURFING/STANDUPPADDLEBOARDINGasafunandhealthy

lifestyleØ ToundertakeotherdutiesasinstructedbyeitherKEITHDRINKWATERor

COACHES.

ERPASSStaffTraining&Qualifications

Allinstructors/coachesmustbeproficientin,andhold:

• Acurrentsurfrescuequalification;• AcurrentSeniorFirstAidCertificate;• Aworkingwithchildrencheck(fortherelevantstate(s));• ASurfingAustralia/ISAcoachingaccreditation

Ø TheONLYacceptablecoachingaccreditationsforInstructorsworkingatERPASSaretheSurfingAustraliaorISAaccreditations

Ø Allstaffmustbe100%familiarwithERPASSSOP'sandEAP

Ø Allstaffmustbe100%familiarwithERPASSequipmentandmethods

Ø Staffareencouragedtogainhigherqualificationsandwillbeofferedadviceandsupportthroughouttheirtraining

Ø StafftrainingwillbeongoingthroughouttheseasonandwillberecordedbyERPASS(firstaidscenarios,levelsofcompetencyinwater,coachingtechniquesandsurfrescueskills)

ERPASSSTAFFHIERACHY

MANAGINGDIRECTOR/OWNER(S)KEITHDRINKWATER

ß

ERPASSMANAGERDARENKEENA

ß

HEADINSTRUCTORKEITHDRINKWATER

ß

QUALIFIEDINSTRUCTORSTAHLEETAYLORDARENKEENA

CAITLINMcDOUGALL

ß

ASSISTANTINSTRUCTORSANGELADUFFIELD

SHELLEYMcDONALD

SYSTEMSOFWORK

DAYTODAYRUNNINGOFERPASS

OPENINGUPPROCEDURES/PREPARINGFORALESSONØ CheckConditions(contactBOMforaforecastifnecessary)andensurethatevery

instructorisawareoftheconditionsandthepredictedforecastforeachday.Ø Selectvenue(beach)toholdlessonØ Bytextorphoneobtainapproxweightandsizetopreparerashies/wetsuitsand

forboardselectionandmatchingØ OnarrivalperformvenueanalysisliaisewithSLSCpatrolØ Prepareandsetoutequipment,ensureitisoperational,putnamesonrashiesØ Besunsmart–sunscreen,hat,rashieØ PreparepaperworkMEETINGPARTICIPANTS/CLIENTSØ WelcomeandintroductionsØ Ensurethateveryonehasreadandcompletedaparticipationdeclaration

(ERPASSLessonWaiver)Ø Ensurepaymentscompleted(cashorcardaccepted)Ø IssuewetsuitsasrequiredØ Issuerashies(makesurenamesareonfront)Ø Remindparticipantstobesunsmartie:sunscreenØ Whennecessary,splitgroupintosmallergroupsbasedonabilityand

competencyØ Explainaboutthenatureofchosenvenueandtheassociateddangers(suchas

rips,rocksandothersurfers)andhowtoavoidthemINTRODUCINGCLIENTSTOTHELESSONØ Emphasisesafetypoints,proceduresandtheirfunctions.Ø Outlinelessonplaniewarmupetc-emphasisetohavefun.Ø Board/paddleselectionØ Carryboards/paddles/legropestechniquesØ Paddletechniqueandimportance+trimØ GettingonandoffboardsafelyØ Positiononboard(proneandstanding)Ø SUPflatwaterskillsØ Liftandsecurenoseofboardoverbreakingwaves(surfing)

Ø WalkouttowaistdeepwaterØ CatchingwavesINSTRUCTING&SUPERVISINGLESSONSANDPROGRAMSØ Attempttocreateandmaintainapositive,friendlyandenjoyableatmosphere

throughoutthesession.Ø Conditionsmaydictatethat1or2peopleatatimebeinwaterwithinstructorØ Rotationofclientsinandoutofwatertoalsoprovidemorepersonalised

instructionØ Demonstrateonsandandhaveclientscopy

Ø Explainthecorrectwayforparticipantstopositionthemselvesboard,paddleontowavesandperformabackarch(stage1ofstandingup)

Ø TakethegroupintothesurftoexecutetheaboveproceduresØ Conductanon-beachtheoreticalandpracticalexplanationofhowtostandup

onthesurfboardusingabothabasicandadvancedmethodØ re-enterthesurfandassisttheparticipantswithproblemsolvingandboard

stabilizingtechniquesfortheremainderofthesessionØ Personaliseinstructionforindividual

ENDINGTHESESSIONØ Allowsufficienttimeforacooldownandde-brief/discussionwithclients.Ø Allowphotostobetaken(withmediaconsent)Ø Rinseoffundershowers–finalpointersandwrapupØ Ifofferedacceptassistancetocleanequipment–createssocialcontextAFTERTHESESSIONØ Feedbackacknowledgedandparticipantsencouragedtowritecommentson

feedbackformØ FilloutandsignCertificatesOfAchievementØ HandoutcoffeevouchersØ EncouragetodoitagainØ HandoutbusinesscardwithFacebookandwebsiteaddressandremind

participantstocheckthemforlessonphotosandtoprovidereviews.Ø HandouttripAdvisorcardsandencouragetogiveERPASSareview.

Ø

ERPASSCONTACTNUMBERS–BUNDABERG(UPDATED19/09/2017)KeithDrinkwater 0428889556DarenKeena 0417590050TahleeTaylor 0423157876CaitlinMcDougall 0478671913AngelaDuffield 0456797155ShelleyMcDonald 0415923893

EMERGENCY:000

ü GENERALHOSPITAL/A&E 0741502222

ü SURFINGAUSTRALIA 0755993800

ü COUNCIL 1300883699

ü STATEBRANCH 0755993800

ü POLICE 0741539111

ü AMBULANCE 000

ü FIRESERVICE 0741533244

ü POISONSINFOCENTRE 131128

SITEMAPSCourtesyGoogleEarthImages:ElliotRiver/ElliotHeadsInnesParkCreekMonReposBchMoney’sCreekLagoon/Kelly’sBch

RULESANDREGULATIONS:GOVERNINGLESSONS(RefertoSurfingAustralia’sOperationsManual)

• A 1:8 ratio (instructor/student) is the maximum number of people in acoaching group for ‘absolute beginner’ + ‘low ability improver’ ( = novice)surfers

• A 1:4 instructor/student ratio is ‘recommended’ for younger ‘group’conditionse.g.

- SmallerChildren(under12yearsold)- Other ‘identity’ groups such as: size; physical impairment; special

needsetc.- Moreseveresurfingconditionssuchas:crowdedbreaks;biggersurf;

strongrips;strongwinds;poorvisibilityetc.• A 1:4 ratio (instructor/student) is the maximum ratio for Stand-Up

Paddleboardingsessionsinanon-flat-waterenvironment.Instructorswillnot‘freesurf’duringanylessons.Howeverit isunderstoodthatforsomeofthetimeinstructorswillberequiredtodemonstratetheexpected‘outcome’ofa lessonobjective (achievement).Thisdemonstration is referred toasacoach’s‘quick-splash’demonstration.NB: The distinction between unnecessary ‘free surfing’ & necessary ‘quick-splash’demonstrations by the coach will bemeasured by the ‘10%’ & ‘wave domination’rules = in any ½hr of a session the instructor surfs for amaximum of 3minutes.Anythingmorethanthispercentageof ‘water’timewillconstituteacoachis ‘wavedominating’asession:Thismustnotoccuratanytimeduringthelesson.

• ERPASSEAPwillbeoperatedin liaisonwithdutybeachlifeguards(BLG’s)(ifapplicable)

• IfabeachusedbyERPASShasanauthorisedBLGserviceforthatbeach-andduringtheperiodofERPASS’sSOP’s-thentheBLGwillbeclearlyinformedoflessonaims (see ‘learningoutcomes’) for thesessionandsurfingconditionsERPASSintendtouse.

• SurfingAustraliawillbenotifiedofanymajorchangestoERPASS’sSOP/EAP’sandacopyofthe“revised”documentssenttoSAASAP.

• AfullyequippedappropriatefirstaidkitwillbeavailableforEAPuseasnearaspossibletowaterbasedSOP’s(=

An efficient ‘emergency telephone contact’ facility will be available at all timesduringschooloperationsandwithin‘reasonableaccess’bytheentiregroupif‘lone’workingAll ‘beginner & intermediate’ (@ both ‘lower’ and ‘higher’ ability) surfing will beconductedon ‘beachbreak’wave conditions. Suchwavesandwave ‘peaks’will beclearly suitable (= ‘tolerable’) for the clients in the group. The size of the waves(‘peaks’)willbenomorethan2metre(6ft)

• Anylessoncancellationdecisionscausedbychangingoceanconditionswillbemadebytheinstructorsinchargeofthelessonontheday,notbyMDorsurfschoolowners.

• ERPASS will abide by the lifeguard ‘flags’ and co-operate withlifeguards/lifesaversonduty ifapplicable.No lessonwill takeplacewhilstabeachisclosed.

• All ‘beginner&novice improver’ lessonswill be conductedon safe ( = ‘riskassessed’)sandybeachlocationswherewavesarelessthan2metresandin‘surf conditions’ that are clearly safe and ‘tolerable’ for the group andindividualswhowillbesurfinginthelesson.

NB:Nomatterwhatthe‘average’sizeoftheactualwavesontheday–evenifitisunder2m- thedecisiontooperatea ‘beginners& improvers’ lessonatthechosenlocation,willbedecidedbythestrength&poweroftheprevailing‘surfconditions’.Theseforcesareconventionallyreferredtoas:

ü swell(strength&direction)ü tide(size&direction)ü wind/air/water(force,direction&temperatures)

Theseforceswillbeassessedinadditiontotheotherbeach/coastlineenvironmentconditions of the geography (= terrain) and topography (= shape/form). Thesecoastal environment features will determine whether a location is ‘tolerable’ forsurfingtotakeplace.This‘size-force’ofwavequalificationisparticularlyrelevanttonon-beginnerlessonsofallabilities.

• In addition toERPASS’sRiskManagementPlan, all locations and conditions

aretoberoutinelyreviewed(VenueAnalysis)forthe‘tolerability’oftherisksandtherefore thesuitabilityof thesurfing lessonsconditionsand locations.Thesemustbeclearlywithinthepupils’physicalandmentalcapabilities.

NB.In‘flatwater’(flat)conditions:AlthoughSurfingAustraliahasnotsetaminimumsizeforasurflessontobeconducted;thefollowingistobeunderstoodERPASSwillensurethere isenoughforce inthesurfconditionstopropelasurferandsurfboardforwardandgive enough time fora reasonable effort tobemadeby the surfer tostand up and ride thewavewith control.Other alternativewater activities can beconductedwhenthesurfis‘flat’buttheseshallnotbeknown,orreferredto,as‘SAApprovedsurfinglessons.

THEEQUIPMENTREQUIRED• ‘Soft’ construction surfboards (= soft deck and bottom with

‘rubberized/plastic’fins)mustbeusedforabsolutebeginnersand‘lowability’improvers.

• ItisrecommendedbySurfingAustraliathatallSUPsaresoftorinflatableforuse in beginner sessions. All SUPs used in the surf (or any non-flat-waterenvironment)mustbesoftorinflatableintheirconstruction.

• ‘Appropriate’ legropes in good working order (= without cuts, abrasions &knots)

• ‘Appropriate’full(steamer)wetsuitsingoodrepairanddesignedforthetimeofyearlessonsarebeingconducted(inwater18degreesorunder).

• Neopreneaccessories(i.e.boots,glovesetc.)tobeavailableforstudentswhomayrequirethemduetoocean&windtemperaturesormedicalreactiontosea&beach‘flora&fauna’stingreaction.

• Adesignated‘rescueboard’foreachgroup,tobekeptonthebeachasnearaspossibletowaterSOP’s(=

LESSONPLANSLESSONS,PROGRAMS&COURSES

ERPASSdeliversthefollowinglessons,programsandcourses:

1. SurfGroupLessons2. SUPGroupLessons3. Privateone2oneCoaching(SurfandSUP)4. Ecotours(flatwaterestuary)

SESSIONOUTLINESSurfGroupLessonsObjective:Theselessonsaredesignedtoprovideclientswiththeknowledgetheyneedtotakecareofthemselvesandtheirequipmentinthesurf,andensuringtheyareupandridingontheirboardsbytheendofthesession.Theyarerunonadailybasis;howevertimesvarytoallowforthebesttidesandconditionseachday.SessionContent:SafeSurfingSkillsCarryingasurfboardEnteringandexitingthesurfzonePaddlinginflatwaterWavezonenegotiationPushupcatchingbrokenwavesPronetofeetCatchinganunbrokenwaveEskimoroll,duckdive(level2)Traversingthewave(level2)Advancedturns(level2)Actiononwipe-outEndingridesLegropereleaseHowtoexitsurfzoneRecallsignalsDistresssignals

SurfConditionsIdentifyingripsandcurrentsReadingandobeyingbeachsignsEquipmentforsurfingImportantpartsofasurfboardDangerousconditionsDangersofexposurestothesunandthecoldDangersinthelearningenvironmentFitnessforsurfingBasicwarmupforsurfingBasicwarmdownforsurfing

- Lessons:1.5hours- $30perperson(includingequipment)- Maximumof8clientspersession

SUPGroupLessonsObjective:Theselessonsaredesignedtoprovideclientswiththeknowledgetheyneedtotakecareofthemselvesandtheirequipmentinflatwaterandthesurf,andensuringtheyareupandridingontheirboardsbytheendofthesession.Theymayberunonadailybasis;howevertimesvarytoallowforthebesttidesandconditionseachday.SessionContent:SafeSUPSkillsCarryingapaddleboardEnteringandexitingthesurfzonePaddlinginflatwaterWavezonenegotiation(parallelstance–Level1)CombatStanceTransition(level2)KneelingcatchingbrokenwavesKneestofeetPaddleTurningCatchingabrokenwaveCatchinganunbrokenwaveTraversingawave(level2)AdvancedTurns(level2)Actiononwipe-outEndingridesLegropereleaseHowtoexitsurfzoneRecallsignalsDistresssignals- Lessons:1.5hours- $50perperson(including

equipment)x5peopleMaximumof8clientspersession

SurfConditionsIdentifyingripsandcurrentsReadingandobeyingbeachsignsEquipmentforsurfingImportantpartsofaStandUpPaddleboardDangerousconditionsDangersofexposurestothesunandthecoldDangersinthelearningenvironmentFitnessforsurfingBasicwarmupforpaddlingBasicwarmdownforpaddling

Private Lessons Privateone2oneCoaching(SurfandSUP) Recommended for surfers looking to try something new or for those wanting to learn all the skills in one go – a private lesson will take you straight to the power moves and paddling into sets, changing direction and cutting back with speed. Please contact us to arrange as the cost and time slots will vary to accommodate your needs.EcotourSUPGroupsObjective:Theselessonsaredesignedtoprovideclientswiththeknowledgetheyneedtotakecareofthemselvesandtheirequipmentinflatwaterestuaries,andensuringtheyareupandridingontheirboardsbytheendofthesession.Theyarerunasbookingsdevelop;timesvarytoallowforthebesttidesandconditionseachday.SessionContent:SafeSUPSkillsCarryingaSUPboardandpaddleAffectofwindonboardandriderSunsmartprinciplesandprotectionImportanceofhydrationPaddlingTechniquesforenduranceEnteringandexitingshallowwaterPaddlinginflatwaterSmallwavezonenegotiationTurningtheboardSafefallsinshallowwaterLegropereleaseRecallsignalsDistresssignalsSurfConditionsIdentifyingripsandcurrentsReadingandobeyingsignsEquipmentforsurfingImportantpartsofaStandUpPaddleBoardDangerousconditionsDangersofexposurestothesunandthecoldDangersinthelearningenvironmentFitnessforsurfingBasicwarmupforpaddlingBasicwarmdownfrompaddling

CODE OF ETHICS AND CONDUCT FORINSTRUCTORS/COACHESSECTIONA:INTRODUCTIONBackground

1.Sportcancontributepositivelytothedevelopmentofindividuals.Itisavehicleforphysical,mental,personal,socialandemotionaldevelopment.Suchdevelopmentisenhancediftheindividualisguidedbyaninformed,thinking,caringandenlightenedinstructor operating within an accepted ethical framework as a self-monitoringprofessional.

2.Itisimportanttoestablish,publiciseandmaintainstandardsofethicalbehaviourin coaching practice, and to inform and protect members of the public using theservicesofERPASS.

3. KeyprinciplesofresponsibilityandcompetenceprovidethecorevaluesofgoodcoachingandtheframeworkofERPASS’scodeofethics.

4.Thiscodeisaframeworkwithinwhichtowork. It isaseriesofguidelinesratherthan a set of instructions, and should be used in conjunction with other SurfingAustraliacodesandpublicationsandanycomparablepublicationsproducedbytheAustralianSportsCommission.

5.ERPASS instructorswhoassent to thiscode,accept their responsibility toclientsand theirparents/families, to instructorsandother colleagues, toSurfingAustralia(SA),toERPASSandtosocietyandthelocalcommunity.

6.Inthiscode,thegeneralprinciplesofpracticearecontainedinSection8.Specificguidelines for instructors with SA membership are provided in Section C. SurfingAustraliahasadditionalguidelinesspecifictoyouroperationsasaERPASSinstructor.

Termsusedinthiscode

7. Coaching helps the development of individuals through improving theirperformance.

8TheRoleoftheCoachisto:

- Identifyandmeettheneedsofindividuals

- Improve performance through a progressive programme of safe, guidedpractice,measuredperformanceand/orcompetition

- Create an environment in which individuals are motivated to maintainparticipationandimproveperformance.

9.Professional isused inaqualitativecontext. Itdoesnotnecessarily implyapaidpositionorperson.

10.Employerdoesnotnecessarilyimplytheexistenceofacontractofemploymentorapaidposition.Formanyinstructorstheiremployersarevoluntaryamateurclubcommittees.

SECTIONB:PRINCIPLES

Introduction

11.ERPASSInstructorsareexpectedtoconformtoethicalstandardsinanumberofareas: humanity, relationships, commitment, cooperation, integrity, advertising,confidentiality,abuseofprivilegeandpersonalstandards.

Humanity

12. ERPASS Instructorsmust respect the rights, dignity andworthof every humanbeingandtheirultimaterighttoself-determination.Specifically,ERPASSInstructorsmusttreateveryoneequitablyandsensitively,withinthecontextoftheiractivityandability, regardlessof gender, ethnicorigin, cultural background, sexual orientation,religionorpoliticalaffiliation.

Relationships

13. The good coach will be concerned primarily with the well-being, safety,protectionandfutureoftheindividualathlete.Theremustbeabalancebetweenthedevelopment of performance and the social, emotional, intellectual and physicalneedsoftheindividual.

14.Akeyelement ina coaching relationship is thedevelopmentof independence.Athletes must be encouraged and guided to accept responsibility for their ownbehaviour and performance in training, in competition, and in their domestic,academicorbusinesslife.

15. ERPASS Instructors are responsible for setting andmonitoring the boundariesbetweenaworkingrelationshipandfriendshipwiththeirathletes.Thisisparticularlyimportant when the athlete is a young person. The instructor must realise thatcertainsituationsorfriendlywordsandactionscouldbemisinterpreted,notonlybytheathlete,butalsobyoutsiders(Orothermembersofasquadorgroupofathletes)motivated by jealousy, dislike or mistrust, and could lead to allegations ofmisconductorimpropriety.

16.Where physical contact between coach and athlete is a necessary part of thecoaching process, instructors must ensure that no action on their part could bemisconstruedandthatanySAguidelinesonthismatterarefollowed.

17. The relationshipbetween coachandathlete reliesheavilyonmutual trust andrespect. This means that the athlete should be made aware of the coach’squalificationsandexperience, andmustbegiven theopportunity to consent toordeclineproposalsfortraining,performanceorcompetition.

Commitment

18. Instructors should clarify in advance with athletes (and/or employers) thenumberofsessions,fees(ifany)andmethodofpayment.Theyshouldexplorewithathletes (and/or employers) the expectation of the outcome of coaching.Writtencontractsmaybeappropriateinsomecircumstances.

19. Instructors have a responsibility to declare to their athletes and/or employersany other current coaching commitments. They should also find out if anyprospective client is receiving instruction from another teacher/coach. If so, theteacher/coachshouldbecontactedtodiscussthesituation.

20. Instructors who become aware of a conflict between their obligation to theirathletes and their obligation to Surfing Australia (or other organisation employingthem),mustmakeexplicittoallpartiesconcernedthenatureoftheconflict,andtheloyaltiesandresponsibilitiesinvolved.

21. Instructors should expect a similar level of reciprocal commitment from theirathletes. In particular the athlete (parent/guardian in the case of aminor) shouldinformthecoachofanychangeincircumstancesthatmightaffectthecoach/athleterelationship.

22. Instructors should receive appropriate acknowledgement for their contributionto the athlete’s progress and achievement. Where money is earned fromperformances, it is reasonable to expect the coach should receive an appropriateshareoftherewards.Suchapportionmentwithanyattendantconditionsshouldbeagreedinadvance(inwriting)toavoidanymisunderstanding.

Cooperation

23. Instructors should communicate and cooperate with other sports and alliedprofessionsinthebestinterestsoftheirathletes.Anexampleofsuchcontactcouldbetheseekingof:

- educationalandcareercounsellingforyoungathleteswhoseinvolvementinsportimpingesupontheirstudies

- sportscienceadvicethroughSurfingAustralia’sHighPerformanceCentre.

24. Instructors must communicate and cooperate with registered medical andancillarypractitionersinthediagnosis,treatmentandmanagementoftheirathletes’medicalandpsychologicalproblems.

Integrity

25.Instructorsmustnotencourageathletestoviolatetherulesoftheirsport.Theyshouldactivelyseektodiscourageandcondemnsuchactionandencourageathletestoobeythespiritoftherules.

26. Instructorsmustnot compromise their athletesbyadvocatingmeasureswhichcould constitute unfair advantage. They must not adopt practices to accelerateperformance improvementwhichmight jeopardise the safety, totalwell-beingandfutureparticipationoftheathlete.Instructorsmustneveradvocateorcondonetheuseofprohibiteddrugsorotherbannedperformanceenhancingsubstances.

27.Instructorsmustensurethattheactivities,trainingandcompetitionprogrammesthey advocate and direct are appropriate for the age, maturity, experience andabilityoftheindividualathlete.

28. Instructorsmust treatopponentswithdue respect,both invictoryanddefeat,andshouldencouragetheirathletestoactinasimilarmanner.Akeyroleforacoachistoprepareathletestorespondtosuccessandfailureinadignifiedmanner.

29. Instructors must accept responsibility for the conduct of their athletes anddiscourage inappropriate behaviour in training, competition, and away from thesportingarena.

Advertising

30. Advertising by sports instructors in respect of qualifications, training and/orservicesmustbeaccurateandprofessionallyrestrained.Instructorsmustbeabletopresent evidence of current qualifications upon request. Evidence should also beavailabletosupportanyclaimassociatedwiththepromotionoftheirservices.

31.Instructorsmustnotdisplayanyaffiliationwithanorganisationinamannerthatfalselyimpliessponsorshiporaccreditationbythatorganisation.

Confidentiality

32. Sports instructors inevitably gather a great deal of personal information aboutathletes in the course of a working relationship. Coach and athlete must reachagreement about what is to be regarded as confidential information (i.e. notdivulgedtoathirdpartywithouttheexpressapprovaloftheathlete).

33.Confidentialitydoesnotprecludethedisclosureofinformationaboutanathletetopersonswhocanbejudgedtohavearighttoknow.Forexample:

- Evaluationforcompetitiveselectionpurposes.

- Recommendationsforemployment.

- Inpursuitofdisciplinaryactioninvolvingathleteswithinthesport.

- In pursuit of disciplinary action by a sports organisation against one of itsmembers.

- Legalandmedicalrequirementsfordisclosure.

- Recommendationstoparents/familywherethehealthandsafetyofathletesmightbeatstake.

- Inpursuitofactiontoprotectchildrenfromabuse.

Abuseofprivilege

34. The sports coach is privileged to have regular contact with athletes andoccasionally to travel and reside with athletes in the course of coaching andcompetitivepractice.Acoachmustnotattempt toexertundue influenceover theathleteinordertoobtainpersonalbenefitorreward.

Personalstandards

35. Instructors must consistently display high personal standards and project afavourable imageof their sportandof coaching toathletes, theirparents/families,otherinstructors,officials,spectators,themediaandthegeneralpublic;

36.Personalappearanceisamatterof individualtastebutthesportscoachhasanobligationtoprojectanimageofhealth,cleanlinessandfunctionalefficiency.

37.Sportsinstructorsshouldneversmokewhilecoaching.

38.Instructorsshouldnotdrinkalcoholsosoonbeforecoachingthatitwouldaffecttheir competence to coach, compromise the safety of the athletes or obviouslyindicatetheyhadbeendrinking(e.g.smellofalcoholonbreath).

39.Withinthelimitsoftheircontrol,instructorshavearesponsibilitytoensureasfaraspossiblethesafetyoftheathleteswithwhomtheywork.

40.Allreasonablestepsshouldbetakentoestablishasafeworkingenvironment,

41.TheworkdoneandthemannerinwhichitisdoneshouldbeinkeepingwiththeregularandapprovedpracticewiththeirsportasdeterminedbySurfingAustralia.

42.Theactivityundertaken shouldbe suitable for theage,physical andemotionalmaturity,experienceandabilityoftheathletes.

43.Instructorshaveadutytoprotectchildrenfromharmandabuse.

44.Theathletesshouldhavebeensystematicallypreparedfortheactivityandmadeawareoftheirpersonalresponsibilitiesintermsofsafety.

45. Instructors should arrange adequate insurance to cover all aspects of theircoachingpractice.

Competence

46. Instructors shall confine themselves to practise in those elements of sport forwhich their training and competence is recognised by Surfing Australia. Trainingincludes theaccumulationofknowledgeandskills through formalcoacheducationcourses, independent research and the accumulation of relevant verifiableexperience.

47. The National Occupational Standards for Coaching, Teaching and Instructing(and/or the approved Surfing Australia or ISA coaching awards) provide theframework for assessing competence at the different levels of coaching practice.Competencetocoachshouldnormallybeverifiedthroughevidenceofqualifications.Competencecannotbeinferredsolelyfromevidenceofpriorexperience.

48.Instructorsmustbeabletorecogniseandacceptwhentoreferathletestootherinstructors or agencies. It is their responsibility, as far as possible, to verify thecompetenceandintegrityofanyotherpersontowhomtheyreferanathlete.

49. Instructors should regularly seek ways of increasing their personal andprofessionaldevelopment.

50.Instructorsshouldwelcomeevaluationoftheirworkbycolleaguesandbeabletoaccount to athletes, employers, Surfing Australia and colleagues forwhat they doandwhy.

51. Instructors have a responsibility to themselves and their athletes to maintaintheir own effectiveness, resilience and abilities. They should recognisewhen theirpersonal resources are so depleted that help is needed. Thismay necessitate thewithdrawalfromcoachingtemporarilyorpermanently.

SECTIONC:CONDUCTFORINSTRUCTORSWITHSURFINGAUSTRALIAMEMBERSHIP

1. This section is specifically for instructors with Surfing Australia membership. Itprovidesmore specific informationandguidanceabout the implementationof theprinciplesembodiedinSectionB.

2.MembersofSurfingAustraliashalladhereatalltimestostandardsofpersonalandprofessionalbehaviourwhichreflectcreditonthemselves, theiremployers,SurfingAustraliaandthewholeprocessandpracticeofsportscoaching.

3.Itisimpossibletospecifypreciselyallthoseactionswhichcouldbedeemedtobeprejudicialtosuchstandards.Thefollowingparagraphsprovideanindicationofthetypesof incidentthatare likely tobeconsideredasbreachesof thissectionof thecode:

Publiccriticismofcolleagues

4. Instructors should refrain from public criticism of fellow members of SurfingAustralia.Publicinthiscontextmeanscriticismexpressedinanybranchofthemediaor in a lecture or seminar. Any such public criticism of a fellow member will beregardedasaprimafaciebreachofthiscodeandmaysubjecttodisciplinaryaction.

Misrepresentation

5.Instructorsmustensuretheydonotinanywaymisrepresenttheirqualifications,affiliationsorprofessionalcompetence toanyclientorprospectiveclientor inanypublication,broadcast, lectureorseminar.Misrepresentationwillbe regardedasaseriousbreachofthiscode.

Commitment

6. When instructors enter into a commitment with an employer, a team, or anindividualathlete,thenatureofthatcommitmentshouldbespecificallyagreed.Anysuchcontractortermsofreferenceshouldbesetoutinwritingandincludefees(ifany)andmethodofpayment, thetimecommitment involved,andan indicationoftheexpectedoutcomeofthecoaching.

Confidentiality

7.Instructorsmustnotdivulgeconfidentialinformationrelatingtoanathlete,otherthanthatspecifiedinSectionB(32and33)toanythirdpartyunlesswiththeexpressapprovalof theathleteconcerned. In thestorageanddisposalofpersonal recordsinstructors should be aware of the requirements of the Data Protection Act. An

individualathletemustbeallowedreasonableaccesstotheirpersonaldatarecordsheldbyacoach.

Criminalconviction

8.Anyconvictionofasportscoachbyacourtoflawiscapableofreflectingadverselyontheprofession.Casesofaminorpersonalnatureareunlikelytoberegardedasbreaches of this, but all reported cases will be considered. Members of SurfingAustraliamustreportanyallegedcriminaloffenceattheearliestopportunity.

Disciplinaryproceedingsbyanemployer

9. Disciplinary proceedings by an employer leading to dismissal from employmentconnectedwithsportscoachingwillnormallyberegardedasabreachofthiscode.Thisappliesevenifthecoachhasbeeninvolvedinrelatedcourtproceedingswhichhavenotresultedinconviction.Otherdisciplinaryproceedingsbyanemployer(e.g.reprimand) will not normally be considered as a breach of this code unless thecircumstancesaresufficienttofoundacomplaintunderanothersection.

10.Members of SurfingAustraliamust report any formal disciplinary action takenagainstthembyanemployerinconnectionwiththeirworkasasportscoach.

Personalmisconduct

11. Personal misconduct by members of Surfing Australia may still give rise todisciplinaryactionbySurfingAustraliaifsuchconductisdeemedtobemisconductorgross misconduct, even if such misconduct does not give rise to disciplinaryproceedings by an employer or lead to conviction in a court of law. The followingexamplesarenotexhaustiveorexclusive:

- Misconduct (e.g. bad timekeeping, unreasonable or unexplained absence,lackofapplication,damagetopropertyorequipment)

- Grossmisconduct (e.g. theft, falsification of reports or accounts, breach ofconfidentiality, violence, misuse of alcohol or drugs, dishonesty, sexualharassmentorabuse,indecency,anyformofchildabuse).

Complaintsprocedure

12. Any individual or organisation wishing to make a complaint against a sportscoachwithinthecontextofthiscodeshouldfollowthisprocedure:

- Report the matter to the employer of the sports coach and to SurfingAustralia. NB Employer in this instance refers to the organisation whocommissioned the coach todo the coachingwhether this is paidorunpaidemployment. This might be a club, State Surfing Body (eg Surfing NSW)Surfing Australia or local authority. Complaints which refer to abuse ofchildrenshouldalsobereferredtothePoliceandSocialServices.

- IfthecoachinquestionisknowntobeamemberofSurfingAustraliaorifnosatisfaction is obtained from the complaint to the employer and SurfingAustralia, then the matter should be reported to the Australian SportsCommission.Onreceiptofsuchacomplaint,detailedproceduralguidelineswillbeissuedtoallpartiesconcerned.

ENVIRO-REEFSPADDLEANDSURFSCHOOL(ERPASS)

EMERGENCYACTIONPLAN(EAP)

19/09/2017

V2

ERPASS

EMERGENCYACTIONPLAN(EAP)

EAPINDEX:

1.RISKREGISTER

2.RESPONSIBILITIESANDRESCUEMANAGEMENT

3.EXPECTEDLEVELOFPERFORMANCE

4.CONTINUITYOFSUPERVISION

5.COMMUNICATION

6.ETA:AMBULANCE

7.AFTERCARE

8.PUBLICRELATIONS

9.REPORTING/RECORDINGOFINCIDENTS

ISSUEDTO:

BUNDABERGREGIONALCOUNCIL

SURFINGAUSTRALIA

SURFINGQUEENSLAND

ERPASSEMPLOYEES

ATTENDINGSCHOOLS/COMMUNITYCENTRES

ALLINTERESTEDPARTIES

INCIDENTASSESSMENT

To help the coaches and staff prevent an incident from occurring to one of theirstudents, identification of the risk areas both in and out of thewaterwill directlyleadtoachievingasaferenvironment.

AQUATICINCIDENT

Ø Drowning(Wet,dryandsecondary)Ø HeadInjuriesØ SpinalInjuriesØ InjurytomembersofthepublicØ PersonalInjuryØ IncidentduetopreviousmedicalhistoryØ IncidentduetoweatherconditionsØ IncidentduetoswellsizeØ Marinestings/bitesØ LitterØ SurfersMyelopathyØ LostPersonØ PoisoningØ DisorderlyBehaviourØ Incidentduetosurfers/BeachusersinteachingareaØ IncidentduetoequipmentØ Drugs/AlcoholmisuseØ Hypothermia/HyperthermiaØ Incidentduetoinexperiencedwaterusers

BEACH/LANDBASEDINCIDENTS

Ø HeadInjuriesØ SpinalInjuriesØ InjurytomembersofthepublicØ PersonalInjuryØ IncidentduetopreviousmedicalhistoryØ Marinestings/bitesØ DisorderlyBehaviourØ LostPersonsØ Drugs/AlcoholmisuseØ RoadTrafficIncidentØ IncidentduetoWeatherConditionsØ IncidentduetoEquipmentØ PoisoningØ IncidentduetobeachusersØ SurfersMyelopathy

RESPONSIBILITIES:Ø Manager/ownerwillensurearea/lessonisadequatelysupervisedbyqualified

staffandwillensureemergenciescanbedealtwitheffectivelyandefficientlyatalltimes.

Ø ERPASSInstructorswilldealwithemergencies(minor/major/aquatic/land-based)accordingly

Ø ERPASSstaffwillassistwithemergenciesbysupervisingthosenotinvolvedandmakinganyphonecalls/enquiriesnecessary.

Ø Bookingsfromorganisationssuchasschoolgroupsetc.willbegivenacopyofERPASSRiskRegister,SOPandEAPpriortotheirvisitandmustbereadbythoseorganisingtheactivity.

RESCUEMANAGEMENT:MINORINCIDENT(AQUATIC/LAND-BASED)

Aminorincident/injuryisanaccidentwhichcanbedealtwithquickly,andisnotlifethreatening.

PROCEDURE:

1. Instructorrespondingtotheminorincidentshouldcallforanotherqualifiedinstructortocovertheirposition&notifymanagerofthesituation

2. Notifyotherrelevantstaffofsituationverballyorviacomms

3. Treatandifnecessaryinformlifeguards/lifesaversandrelevantemergencyservices

4. Informparents/nextofkinifneeded

5. Fillinanincidentreportform

6. Replenishfirstaidsupplies

7. De-brief

MAJORINCIDENT(AQUATIC/LAND-BASED)

PROCEDURE:

1. Raisealarm(3whistle/hornblasts,andnotifymanager)2. Removeremainderofgroupfromwater/area(RecallSignal)3. MemberofstafftoinformLifeguard/EmergencyServices(usuallymanager)

IFLIFEGUARDSNOTPRESENT/IMMEDIATELYAVAILABLE:

4. Effectrescue(backupfromteammembersifneeded)5. Removecasualtytosafeplaceifappropriate(notincircumstancesofspinal

injury)

6. EffectPrimarySurvey(DRSABCD)7. EffectSecondarySurvey(iftrainedtodoso)8. Diagnoseextentofinjuryandtreatifnecessary9. Warmth/Rest/Reassurance10. Informparents/guardianofsituation11. Takefurtheractionasappropriate12. FileanincidentReportform13. Replenishfirstaidsupplies14. Ensureallrescueequipmentisbackinplace15. De-brief

AMBULANCECREW/LIFEGUARDTEAMRESPONSIBILITYØ ERPASSstaffwilltreatthecasualtyuntillifeguard/ambulancepersonnelarriveØ Onceadvancedmedicalpersonnelstarttotreatthecasualtytheresponsibility

willbecometheirs

HEADINJURIESPersonssustainingaheadinjurywillbesenttohospitalasaprecautionarymeasure.

EXPECTEDLEVELOFPERFORMANCE•QualifiedstaffofERPASSareexpectedtodealwithemergenciesasefficientlyandeffectivelyaspossible

•Priortraining(SurfRescuequalifications/firstaidtraining)willenablethemtodoso

CONTINUITYOFSUPERVISIONDURINGRESCUEØ Incaseofanemergency,staffmustensuretheyare100%familiarwithrescue

scenarios-SOP/EAPØ Nomemberofstaffwillinitiatearescueuntiltheirgrouphasbeeneffectively

removedfromwaterorsupervisionhasbeenpassedontoanotherqualifiedinstructor

COMMUNICATIONPROCEDUREIn the event of a reportable accident/incident follow this procedure

• The Lead coach is to ensure there is a list of emergency numbers available as per the SOP and that a First Aid Kit is readily available.

*Throughoutemergencyprocedure,ERPASSstaffsaretocommunicateefficientlywithintheteamandalsoexternallywithlifeguards/ambulanceservice/coastguardservice.

*Amobiletelephonewillbepositionedforeasyaccesswitheachgroupwhilstinthewater(suggest)intheirfirstaidkit,andeveryinstructorwillcarryawhistletoattractattentionby:-

-3loudblastsofthewhistletosignaltheemergency-Handraisedaboveheadbyallcoachesalongwithverbalcommunicationandassistancetoensureallparticipantsreturntoshoreimmediatelywheretheyaretoassembleinasafearea. School groups:

• TheLeadCoachwillensurethereisalistofemergencycontactnumbersforthegroupparticipatingintheprogram.Allstaffwillbeadequatelyqualifiedinfirstaid.

• AFirstAidkitforthetreatmentofminormedicalissueswillbewithineasyaccessatalltimes.

• Inthecaseofanaccidentormedicalemergency,immediatemedicaltreatmentwill

besoughtandtheparticipantmaybetransportedtothenearesthospital.TheLeadCoachwillcommunicatetothesupervisingteacherincharge.

• Intheeventofanemergency,theTeacherinchargewillcontacttheschooland

performallinternalcommunicationswiththeschool.ERPASSStaffwillcommunicatedevelopmentstotheteacherincharge.

• Contactwiththeparticipantsparentsorguardianswillbetheresponsibilityofthe

school,orteacherincharge.

Reporting: ERPASS staff are to ensure a SA Surf Schools Accident/Incident Report is completed and sent to Surfing Qld within 24 hrs of incident occurring.

ESTIMATEDTIMEOFARRIVAL:AMBULANCESERVICE•Lastchecked()Re-check()

•_______minutesfrom_________

AFTERCAREAllthoseinvolvedinemergencyproceduretobede-briefedandgivenopportunitytoreceiveprofessionalcounsellingifneeded

AnystudentofERPASSwhoisinvolvedinanemergencywillbegiventheopportunitytotalktothoseinvolvedinrescueandsufficientaftercarewillbeissued.

PUBLICRELATIONSAfteranyincident/emergency,nocommentsshouldbemade,andallenquiriesshouldbepassedonanddealtwithbymanager.

REPORTING/RECORDINGOFINCIDENTSAllincidentsmustbereportedandrecordedintheaccidentrecordbookandincidentreportformsmustbefiled.

AsanemployerERPASShasadutytoreportandrecordsomework-relatedaccidentsbythequickestmeanspossibletoSurfingAustralia.Thesearetoincludedeathsandmajorinjuries;overthree-dayinjuries(anon-majorinjurythatresultsintheinjuredpersonbeingawayfromworkorunabletocarryouttheirworkformorethan3days);aworkrelateddisease;anddangerousoccurrences(nearmisses).