Having multiple contracts can be hard to manage. Standardization across your sites can provide your organization the clarity and peace-of-mind of having all your sites covered. An Enterprise - TechConnectSM Support Service Agreement is one contract that can cover all your sites globally or nationally.

Enterprise – TechConnect Support Service AgreementAccount Level Agreement To Easily Support Every Location

Features and BenefitsSimple Contract Administration• Single agreement with one expiration date for easy renewal

Complete Coverage• Covers all sites and software, helping to ensure that support or software updates are

available when needed

Ease of Use• One universal authorization number – mitigates the need to manage individual

contract numbers to access support at each plant

Contract Utilization Reports• Provides detailed reporting on your usage data, trends and common problems

One Support Agreement - Simple and Direct

• Call the designated phone number for your Enterprise support agreement (single number within each country)

• Enter your existing case number, or the product for which you need support for

• Your call is automatically directed to the proper technical specialist who will verify your authorization number and ask for a description of the problem to provide support

Eligibility Requirements

Locations100% site participation within country or region

Service LevelProduct Support 24/7/365 or higher (standardization required across all sites)

TermMinimum 1 year, maximum 3 years

AdministrationCorporate sponsor managing administration of support and software licensing. Single purchase order from corporate headquarters.

Enterprise TechConnect Support Service Agreement: Global or National Coverage

TechConnect Support Agreements: What's the key difference?

The following information contains details specific to the TechConnect Support Program purchased for the location shown below. Please keep this information for your records. Instructions for using your TechConnect Program can be found in the TechConnect Users Guide.

AUTHORIZATION NUMBER

An authorization number is assigned to each TechConnect Support Program purchased. Your authorization number will be requested at the beginning of each call to receive support.

Failure to provide an authorization number could result in a denial of support.

Designated Phone Number

Location / Contacts Covered You have purchased a TechConnect Support Program for the location and contacts shown below. This agreement only covers the location listed and cannot be used by or transferred to any other location. The site coordinator will receive all mailings related to the TechConnect Program for this location.

Site Coordinator

Contract Term and Coverage The expiration date and product families covered by your TechConnect Support Program are listed below. Only the products listed are eligible for support under this TechConnect Program. See the TechConnect Users Guide for additional information on the products included within each product family. Support for Advanced Software and Specialty Products is only provided for the individual products specified on this agreement. Software serial numbers are required to download product updates.

Expiration Date Catalog No. and Program Description

For the software products supported under your TechConnect Program, see the enclosed list of registered licenses at your location.

SUPPORT AGREEMENT TECHCONNECT SUPPORT

P-TCWK-SA

XXXXXX

You have purchased a System Support Support Program for the location and contacts shown below. The designatedphone number for this service level is: 440-646-3100

ABC COMPANY1234 MAIN STANYWHERE, OH 12345USA

JOHN SMITH

31-Dec-2018 Automation Control Site - 9800PC24AUTOD - AUTOMATION 26-50 PROCESSORS 24X7 SYSTEM SUPPORTIndustrial Motion Control Site - 9800PC24MMB - MOTION 6-20 AXES 24X7 SYSTEM SUPPORTDrives Control Site - 9800PC24ABDRIVC - DRIVES 11-25 DRIVES 24X7 SYSTEM SUPPORT

Single Site

Covers one single site on one contract

Enterprise (Multi-Site)

Covers all your sites globally or nationally

on one contract

Purchased direct from Rockwell Automation

Corporate (Multi-Site)

Covers multiple sites locally with one

agreement, broken into multiple contracts

Note: If 10+ sites, consider Enterprise

Publication GMSC-PP001A-EN-P – February 2018 Copyright © 2018 Rockwell Automation, Inc. All Rights Reserved. Printed in USA. Supercedes Publication GMSC10-PP007A-EN-E December 2005

Allen-Bradley, Listen. Think. Solve., Rockwell Software and TechConnect are trademarks of Rockwell Automation, Inc. Trademarks not belonging to Rockwell Automation are property of their respective companies.

Services vary by region.

Cleveland, OH

São Paulo, Brazil

Melbourne, Australia

Milwaukee/Mequon, WI

Bogota, Colombia

Cambridge, ON

New Delhi, India

Shanghai, China

Katowice, Poland

Haan Gruiten, Germany

Milton Keynes, England

Global or National Coverage All of your locations are connected with the same level of coverage, detailed reporting, and case management capabilities.

Support is available in 19 different languages for regions that are scoped within the agreement.

The following information contains details specific to the TechConnect Support Program purchased for the location shown below. Please keep this information for your records. Instructions for using your TechConnect Program can be found in the TechConnect Users Guide.

AUTHORIZATION NUMBER

An authorization number is assigned to each TechConnect Support Program purchased. Your authorization number will be requested at the beginning of each call to receive support.

Failure to provide an authorization number could result in a denial of support.

Designated Phone Number

Location / Contacts Covered You have purchased a TechConnect Support Program for the location and contacts shown below. This agreement only covers the location listed and cannot be used by or transferred to any other location. The site coordinator will receive all mailings related to the TechConnect Program for this location.

Site Coordinator

Contract Term and Coverage The expiration date and product families covered by your TechConnect Support Program are listed below. Only the products listed are eligible for support under this TechConnect Program. See the TechConnect Users Guide for additional information on the products included within each product family. Support for Advanced Software and Specialty Products is only provided for the individual products specified on this agreement. Software serial numbers are required to download product updates.

Expiration Date Catalog No. and Program Description

For the software products supported under your TechConnect Program, see the enclosed list of registered licenses at your location.

SUPPORT AGREEMENT TECHCONNECT SUPPORT

P-TCWK-SA

XXXXXX

You have purchased a System Support Support Program for the location and contacts shown below. The designatedphone number for this service level is: 440-646-3100

ABC COMPANY1234 MAIN STANYWHERE, OH 12345USA

JOHN SMITH

31-Dec-2018 Automation Control Site - 9800PC24AUTOD - AUTOMATION 26-50 PROCESSORS 24X7 SYSTEM SUPPORTIndustrial Motion Control Site - 9800PC24MMB - MOTION 6-20 AXES 24X7 SYSTEM SUPPORTDrives Control Site - 9800PC24ABDRIVC - DRIVES 11-25 DRIVES 24X7 SYSTEM SUPPORT