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Enterprise Solution Services and Sample Projects

Enterprise Solution Service (ESS - Asia) Office of Information and Communications Technology (OICT) United Nations

About Us

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Enterprise Solution Services

Mandate

▪ Harness the potential of information and communications technology to support the work of the United Nations in the areas of

peace and security, sustainable development, humanitarian aid, human rights, and international law – ICT Strategy (A/69/517), the

General Assembly (A/RES/69/262)

Scope

▪ Develop and maintain enterprise applications supporting corporate business processes

▪ Align IT solutions with business strategy

▪ Enforce utilization of standard technologies, compliance with architecture principles

▪ Disaster Recovery and Business Continuity

▪ Information security

Team

▪ 2 centers: Bangkok, New York

▪ Virtual team: 200+ Personnel in Bangkok, New York and Valencia

Resources

▪ General Assembly funded

▪ Public Private Partnership, NGO

▪ Government funded

▪ Donors

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System Development Focus

Focus areas on SDGs, e.g. education, water sanitation, green energy, gender

equality, disaster & risk reduction, social development, etc.

Platforms and Systems

▪ Customer Relationship Management Systems (CRM)

▪ Enterprise Resource Planning (ERP)

▪ Learning Management Systems (LMS)

▪ Content Management Systems (CMS)

▪ Information Management Systems (IMS)

▪ Safety Information System

▪ Mobile Applications

▪ Citizen Engagement

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Technologies & Expertise*

▪ GIS: ESRI, GeoCortex, MapBox

▪ Mobile: React Native (IOS and Android)

▪ Virtual Reality: C#, Unity3D, SteamVR

▪ Data Visualization: Tableau, ArcGIS, Power BI

▪ Machine Learning: R, Python

▪ CRM: Oracle Siebel

▪ CMS: DNN (DotNetNuke), ASP.NET, Drupal

▪ ERP: SAP

▪ RDBMS: Oracle, MS SQL, MySQL

(*not comprehensive list)

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Highlighted Projects

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UNDRR Sendai Framework Monitor

▪ GA mandated UNDDR to monitor

the implementation of Sendai

Framework (2015-2030) for

disaster risk reduction

(A/RES/71/276)

▪ SFM developed for UNDDR allows

to monitor the implementation

of the International Strategy

for Disaster Risk Reduction

2015-2030 by all national and

local governments. It relates

directly to SDG’s #1, #3 and #11

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UNDRR Sendai Voluntary Commitments

▪ The Sendai Framework Voluntary

Commitments initiative was developed in

response to the General Assembly resolution

(A/RES/68/211) and launched in the lead-up

to the World Conference for Disaster Risk

Reduction (WCDRR) in March 2015 to

support the development of

partnerships at all levels to implement

the Sendai framework.

▪ SFVC online system developed for UNISDR

records and monitors the commitments

to implementing disaster risk reduction

measures by public organizations,

academic institutions, civil society and

private sector.

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UNSMIN: United Nations Security Manager Information Network – Portal for UN Security Professionals

▪ Security Risk Management (SRM)

▪ UN Premises Database

▪ Security Incident Reporting System (SSIRS)

▪ Physical Security Assessment tool

▪ eTA Command Center

▪ Geohub

▪ Aviation Risk Management tools

▪ Security Document Management tools

▪ Dynamic Report tools

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TRIP: Travel Request Information Process – Travel Security Clearance Systems for All UN Personnel

• Security Clearances requests processed:

▪ Daily: over 8,000

▪ Annually: over 3 Million

▪ Total: over 18 Million (since 2005)

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• Location based Travel Advisory

• Current security clearance status of user

• Security notification

• Geo-fencing

• Emergency chat

ETA: Electronic Travel Advisory

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EFMS-2 – Electronic Fuel Management System v2

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Record transaction (ie scan equipment

barcode; scan recipient QR Code;

enter qty etc).

UMOJA

eCOE

Transactions uploaded

from ScannersBulk Requests are created

using iNeed and managed here

1. Introduction• USD $500M of fuel budget

yearly for Peace Keeping Operations

• Risk of fuel misappropriation• Enterprise system to monitor

fuel issuance at 16 UN missions • Analyze consumption trends and

detect out-of-trend demands.

2. Technologies• Android tablet with inhouse built

mobile application – for recording and uploading fuel transactions

• Oracle Siebel CRM – Data (equipment; location; scanner; transaction) management with integration to UN or Contingent owned equipment

• Oracle Siebel CRM – Service Request Management

• Oracle OBIEE – Fuel Reporting

ERMS: Electronic Rations Management Systems

Deliver quality food/rations for approximately 100,000 peacekeepers spread over 500 locations across the globe

A logistic solution using SAP and CRM technologies, which covers the supply chain from menu planning to invoice verification.

Use QR code, Android tablet and mobile app

Disaster Inventory

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Tablet application for collection, documentation and analysis of data about losses caused by disasters associated with natural hazards

Features:• Disaster survey on site• Record all defined parameters with evidence• Automatic location recording• Offline maps• Photos can be attached• Stored offline until connection available

Vessel Monitoring

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A system supporting national authorities with assessing and detecting ships that are:

▪ expected to be or already are in danger of hazards like storms

▪ potentially engaged in illegal or unregulated fishing

Analyzes movement data with the help of behavioral algorithms with input from Automatic Identification System (AIS) and national/global weather monitoring systems

iLearn: Learning & Content Development Platform

▪ A online e-learning platform that helps users get educated on various topics. The platform is

designed to be light, scalable based on the learning standards in the world.

▪ Accessible in over 190 member states

▪ 709,000+ users

▪ 25,000+ course enrollments a month

▪ 1,600+ courses

▪ 1.2+ Million enrollments so far

▪ Average of 16,000 certification a month

▪ Supports all Official languages

▪ Self-based, Live classrooms, Virtual classrooms & Webinars

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Virtual Reality Projects

▪ Carbon World VR: The real impact of our

consumption is invisible to most people. The

visuals in this experience will show our

environmental footprint.

▪ EMFS VR : Training program for Electronic Fuel

Management System.

▪ Fire Safety VR: Training on the usage of fire

extinguisher in various type of fires.

▪ Contingent Owned Equipment VR Training

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FDS: Financial Disclosure System

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2. Technologies➢ Oracle Siebel CRM frontend –

used by filers➢ Oracle Siebel CRM backend –

used by reviewers, UN ethics officers and IT administrators

➢ Available in English and French

1. Introduction➢ The FDS supports the Financial

Disclosure Programme to maintain the public trust in the integrity of the UN.

➢ FDS allows staff members to disclose annually their assets, liabilities, outside activities and affiliations.

➢ A review process identifies actual or potential conflicts of interests.

Unite iNeed - Self Service▪ Unite iNeed: The global enterprise service management solution for the United Nations secretariat

▪ Unite Self Service: The self-service portal for accessing products and services offered by iNeed-powered

providers across the UN Secretariat.

▪ Key Features:

▪ Raise a request or submit an issue online from anywhere (Internet access required)

▪ Automated electronic approval/full tracking of submitted requests

▪ Ability to follow up on and, when required, escalate open requests

▪ Enterprise class support through Unite Service Desk

▪ Key Benefits:

▪ Transparency over all requests from start to finish

▪ Standard client experience across various business areas

▪ Significant reduction of paper use across the UN Secretariat

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RideShare

▪ RideShare facilitates vehicle-pooling by matching itineraries of people belonging to the same

community. A community can be an organization, a company, a campus, a group of people etc. who

have something in common.

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Other Projects in the Pipe Line

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▪ Food Waste Management: traces international and national trade of agriculture products utilizing

blockchain technology

▪ Uniformed Capabilities Management: manages MoU, inspection, verification, claims, and payment

to Troop/Police Contributing Countries for personnel and contingent-owned equipment payments.

▪ Fund Raising: provides a holistic view of financial resource mobilization efforts, fund and cash flow

forecasts

▪ Deep Analytics: A Machine Learning based text analyzer

▪ & More to Come

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Q & A