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Whenever I start a project I find to have a solid foundation requires having clear roles and responsibilities. In enterprise social at first you’ll find ownership is very squishy. I’ve already told you that controlling social is like herding cats and herding cats is often what IT thinks it has to do. Rather than have HR, Corporate Communications and various departments fight over the enterprise social network, why not come up with an approach that supports that the platform isn’t owned by one group, but is a shared responsibility that is primarily driven by those who are actively involved. There is a role for legal, a role for security, a role for IT, and a role for corporate communications. In the ESN itself I think you’ll typically identify roles in the network… This is how it started...
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RACI Chart (Roles and Responsibilities Matrix)For instructions / training material visit http://www.racichart.org
Process Name / Description:
Created On: Nov-13 Revision:
Created by:
Originially created by: Joel Oleson, ViewDo Labs
CollabShow.com
SysAdmin Community Mgr Biz Influencers Legal/LCA Security Exec Sponsors
Establish Vision/Strategy for
Enterprise Social NetworkC/I A/R C - C C
Build Business Value & Capture
SuccessI A R - - I
Social Monitoring of groups & posts C A R - R I
Install and Configure Social
Webparts and IntegrationA/R I/C I - - -
Analytics, Reporting and Keyword
MonitoringI A R C I/C I
Drives Adoption, Cultivates
communityI A R - - R
Ensures and Represents Corporate
Compliance, User Policy, User
Agreement
I C I A/R C -
© 2013 racichart.org
Enterprise Social Platform Roles and Responsibilities
Joel Oleson
R = Responsible, A = Accountable, C = Consulted, I = Informed @joeloleson ViewDo Labs
