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Ensure RASP Portal User Guide
Log in with User Name and Password
RASP Portal User Guide Version 1.0.0
RASP Portal User Guide Version 1.0.0
From this screen we need to select the options to create the job.
RASP Portal User Guide Version 1.0.0
In Case creation, we need to add the RASP ref #, customer details, end customer details with full information's (Contact #, email id, City and Land Mark). If end customer details are same as customer details tick on Copy Contact.
RASP Portal User Guide Version 1.0.0
Need to update the unit details (product #, description and serial #. Also the problem description along with accessories which we received against the unit. We need to update the purchase date and
POP document for all the cases. Once update all the details click on SAVE.
RASP Portal User Guide Version 1.0.0
If the part # is not available in portal go to Item Master and create the part. Update the part and description then save.
RASP Portal User Guide Version 1.0.0
Case details will get it from Dash Board.
1. Waiting for Acceptance : Case need to accept in Ensure System.
2. Diagnosis and Estimate : Need to order the part for repair (from stock or need to request)
3. Waiting For Stock : After part received need to update the details. Status move to WIP
4. Work In Progress : Work in progress. Once update the details status move to QC.
5. Quality Check : Once done the QC status move to Delivery.
6. Delivery : Once update the comments status move to Closed.
7. Closed : Closed Cases
8. Rejected : If any cases logged with out proper documents, Ensure will reject the case
RASP Portal User Guide Version 1.0.0
Diagnosis and Estimation: Click on Process so case details will come in another page
RASP Portal User Guide Version 1.0.0
Need to update the Item id and Inventory source and Add (whether from stock or place order). Then Comments, Over all Diagnosis Comments and Save.
RASP Portal User Guide Version 1.0.0
From Stock : Status will move to Work In Progress Place Order : Status will move to Waiting for Stock
RASP Portal User Guide Version 1.0.0
Waiting For Stock: Click on Process so case details will come in another page
RASP Portal User Guide Version 1.0.0
If the status need to change to work in progress, select the same and update comments. If we need to re-diagnosis select the same and update comments then Save.
RASP Portal User Guide Version 1.0.0
Work In Progress: Click on Process so case details will come in another page
RASP Portal User Guide Version 1.0.0
If the status need to change to QC, select the same and update comments. If we need to re- diagnosis select the same and update comments then Save.
RASP Portal User Guide Version 1.0.0
Quality Check: Click on Process so case details will come in another page
RASP Portal User Guide Version 1.0.0
If the status need to change to Delivery, select the same and update comments. Here we need to add the symptom codes as well (will share the same). If we need to re- diagnosis select the same and update comments then Save.
RASP Portal User Guide Version 1.0.0
Delivery: Click on Process so case details will come in another page
RASP Portal User Guide Version 1.0.0
Select Closed and update the comments, case will close and system will generate the delivery note as well.
RASP Portal User Guide Version 1.0.0
Once case is closed will
generate the delivery note.
RASP Portal User Guide Version 1.0.0
If we select the case status as Closed, all the closed cases will reflect
RASP Portal User Guide Version 1.0.0
If we need to print the delivery note or case details, go to re print and get the details.
RASP Portal User Guide Version 1.0.0
From the reports, we will get all the case details.
RASP Portal User Guide Version 1.0.0
RASP Portal User Guide Version 1.0.0
