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7/29/2019 Enrich Ibs
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beyond boundaries
Enrich Innovative Business Solutions
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Services Portfolio
ProfessionalServi
ces
Microsoft
Platform
DeploymentStorage
PlatformDeployment
Enterprise
Network
Deployment
ITInfrastru
ctureManagementServices
Desktop &
Server Mgmt.
Enterprise
HelpDesk
Annual
Maintenance
Contracts
Network
Mgmt
Application &
Database
Mgmt
Information
Security
ITIL / ITSM
Services
In
cidentbasedSuppor
t
L1, L2 & L3
Support
Voice, Web
Technical
Support
Repair
Services
Test & Repair
Centre
ITIL/ITSM
Deployment
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Services Framework
IT Operations Service Desk
Availability Management
Data Center Operations
Vendor & Service Provider Management
IT Service Continuity Management
Service Level Management
Program Management
Reporting
Technology Support Server Management
OS Management
Messaging Management
Database Management
Web Services Management
Application Management
Network Management
Security Management
VPN Management
Flexible Support Windows 8 / 12 / 16 / 24 Hours
5 / 6 / 7 Days
Delivery Model Enrich IBS owned
Shared
Process Framework ITIL based
Service
Desk
Incident
Mgmt.
Change
Mgmt.
Problem
Mgmt.
Configuration
Mgmt.
Service
Level Mgmt.Release
Mgmt.
Delivery Model Onsite (centralized or distributed)
Offshore
Level of support Level-1
Level-2
Level-3
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Information Technology Solutions Enterprise Computing
Broadest line of servers from HP, IBM & SUN with the best availability, manageability andperformance
Entry-level single CPU server to super-scalable, highly available, mission critical multiple CPU
servers Certified in-house skills to design, install, configure & commission these high end servers for
various applications
Storage Solutions
Integration ofStorage Area Networks, High-end storage systems, backup and data protectionsoftware and services
Messaging & Collaboration
Unbiased and critical assessments of messaging technologies and products with an SI context
Technology consultation and competitive analysis, Messaging System Architecture,Development, Installation, Configuration, Customization, Testing, Deployment, MigrationServices
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Networking & Communication Premises Distribution System
Trained installers for Systimax, AMP, Molex and all other Brands
TIA/EIA compliant Data, Voice & Video cabling system
Switching Solutions
To support data hungry voice and video applications, we offer 10G & Gigabit Ethernet solutions forhigh-speed networks
This caters to the challenges associated with rapidly increasing and unpredictable nature of networktraffic
Wireless
Total solutions from feasibility study, wireless implementation & support
Wide Area Networks Network topology design, selection of the ISP, building network infrastructure & implementation
Consulting
Network Planning & Implementation
Network Audit & Infrastructure Analysis
Report on capacity, performance, availability / fault tolerance of systems along with documentation
and recommendations for improvements
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Information Security Solutions
Technological Services
- Anti Virus Solutions
- Firewall Solutions- IDS/IPS Solutions
- Honey Pots Solutions
- Authentication Solutions
- PKI/Encryption
- High Availability
- Spam Prevention
- Content Control
- Backup Solutions- Patch Management
- Wireless Security
- Integrity Checkers
- VPN Solutions
- Vulnerability Mgmnt Solution
- Open Source Solutions
- Security Correlation & Mgmt.
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Integrated Solutions
Complete SI solution provider by providing solutions on
Security
Access control, Fire Detection, CCTV & Intrusion Detection
Smartcards
RF-ID
Bio-metrics
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Remote Monitoring & Managed Services
End-user
HelpDesk
Support
Enterprise
Application
Platform
Management
Project
Management
Services
Enterprise
Network
Management
Cross-functional Services
Enterprise
Application
Management
Vendor
Management
Asset &
Change
Management
Reporting &
Documentation
An Efficient Framework
Remote
& Mobile
Users
Support
Service Level,
Process
& Program
Management
Third-Party
HelpDesk
Management
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Technology & Skills Portfolio
Availability
FunctionalityManagement
Problem
Incident
ChangePolicy
Process
Quality
SolutionApplicability
Application
Escalation
Reporting
Desktops Desktops, Laptops, Handhelds Compaq/HP, Dell, Sun, Mac
ServersStand-alone, Distributed,Farms
Compaq/HP, Dell, Sun etc.
StorageSAN, NAS, Stand-alone Compaq/HP, Dell, EMC
Operating Systems Windows, Linux, NT/2K/XP, Linux
Applications Messaging, e-Business, CRM Exchange, Domino, IIS etc.
Databases SQl, ProprietaryOracle, MS SQL etc.
Networking Carrier, Enterprise, Wireless Cisco, Nortel, HP, 3Com
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Certified Skill Sets Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer
Microsoft Certified Professional DELL Certified Systems Engineer
Cisco Certified Network Professional (CCNP)
ITIL Certified Professional
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IT Professional Services Intel Server Installation, Configuration and Commissioning Microsoft Cluster Implementation & Support
Linux Implementation (Mail Server, Proxy Server, Web Server & Firewall) Linux Cluster Implementation (Red Hat ES/AS 3.0/4.0) Checkpoint Firewall Implementation Anti-Virus Installation MS Exchange implementation & migration services Microsoft Active Directory planning & implementation services Microsoft OS platform migration services
MS SQL implementation IT equipments relocation and redeployment services
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Value Proposition
Enrich IBS FMS Advantage
Service continuity since we provide backup resource during the absenceof onsite resource
Bring in industry best practices
Employee motivation for value adds
Formal level of reporting and reviews (Daily/Weekly/Monthly)
Better infrastructure availability and reliability to your customers
Dependency on a company not individual capability to handle your internal IT
Focus on your core business while we manage your IT operations
Cost benefit
Customer satisfaction
Continuous improvements
Need not worry about replacement of engineers when they resign
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Value PropositionDirect Business Model
Vendor Neutral Approach single point of accountability
Virtual integration between Principals and Customers.
Highly focused Customer Centric approach - leading to high Customer Retention
Centralized service delivery & On-site support
World-class Practices for Service Delivery and Project Execution
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Value PropositionAttribute Enrich IBS Competency Business Benefit to Client
Access totechnology
Enrich IBSs strong partnerships withleading technology players enhance itscapability to deliver end-to-endrequirements to its clients.
Enrich IBS shall leverage these partnerships toenhance the value offering to Client both inproducts and services specific to the initiatives.
ProjectManagementexpertise &Quality focus
Enrich IBS offers ITIL best-practicesbased Service Delivery Mechanism forour large customer.
Enrich IBS has continuous focus on quality and thistranslates into superior performance in terms ofhigher IT Facility availability and henceuninterrupted business operations
Low risk With Great experience in IT SupportServices, Facility Services, Enrich IBSunderstands & articulates ServiceOperations perfectly and has rich
experience in providing these Serviceson broad-based performance andreward-based SLA s.
Enrich IBS handles operation as per the policiesand procedures tested over time; this would reducethe risk of operations. It would also result inreduced down times and hence impact on business.
Value for Moneythrough Solutions
Enrich IBS leverages its vastexperience in mission critical supportoperations through highly skilledresources integrated with suitable tools,This enables cost effective services,ensuring value for money.
Enrich IBS shall leverage these to create anIntegrated solution Mix for Client requirements
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Cost savings due to
ProductivityImprovement
Automating routine support tasks, knowledge repository of common supportissues and optimal utilization of resources. Performing Operations activities fornew projects deployed with the same team size.
Enrich IBS shall be able
to benefit Client with arobust and scalabledelivery mechanism,which shall result inquicker and smootherdeployment of projectsundertaken by Clientand reduce the cost ofoperation due to timesaved
The proposed solution achieves higher and effective utilization of the skilledresources by deploying common resources for operations and deploymentprojects. This also results in greater flexibility, since time to deploy is faster. Thiswill also ensure that the engineers improve in terms of technical depth and skillsbuild-up continuously
Enrich IBS undertakes the responsibility of cross-training the engineers duringthe first one year and in case of any reduction in staffing model, by leveraging oncross-trained resources.
Enrich IBS will strive to continuously improve the initially defined and agreeddelivery process, resulting not only in productivity gains but more satisfied usersand better knowledge handling.
Improved SLADefinition &Management
Enrich IBSs engagement with customers is based on clearly defined Servicelevel Agreements (SLA s). Enrich IBS will ensure improved Service Levelsthrough the following activities:
Tighter SLA will meanbetter service to usersand higher availability
Define a set of Service Level Agreements (SLA s) based on the target levels ofservice required by the Customer. Define Service Reporting to the customerincluding both objective measurements of the service and subjective
measurements around Customer Satisfaction. Adhere to the stringent SLA s withrespect to problem Resolution etc ensuring better customer satisfaction.
ImprovedDocumentation andknowledgeManagement:
Enrich IBS has well-established procedures for documentation of various ITsupport processes. During the KAP phase, Enrich IBS will generate the PCD whichwould be a live document and will be updated on a continuous basis.
Faster turnaround willenable to reduce timerequired for problemresolution and henceimprove servicestandards and usagetime as well as reducebreakdowns due tocommon mistakes
Creation of this document Knowledge base with respect to the customersFacility will ensure faster turn-around time for Problem resolution
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ESCALATION MATRIX
1
Project Manager : Enrich IBS - 1st Level
2 IT Manager - Services: Enrich IBS - 2nd Level
3
Director - Services: Enrich IBS - Highest Level
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Enrich IBS112B, First Floor,
Navketan Complex,
Opp: Clock Towers,
SD Road, Secunderabad - 500003
Phone: 040- 32214718, 65146558
Email: [email protected]
Website: www.enrichibs.com
mailto:[email protected]:[email protected]