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How to book a Great Southern Rail product

in 10 steps ?

Step #0 – Introduction to Great Southern Rail(GSR) products

Please read carefully the following as GSR products are different from traditional bookings in

Euronet.

Instead of traditional products printed immediately, GSR products require a confirmation number sent by the carrier before the journey starts in Australia.

Therefore, once booked in Euronet, Rail Europe will fullfill your request and assign to your Euronet booking a unique GSR confirmation number.

Please follow the specific workflow in Euronet as described below:

At time of booking, select « Initiation » on Booking Details Tab.

Then two scenari can be offered:1) Either the requested product is available, and you’ll receive an option booking email.

EMAIL: [PRODUCT NAME] – Option confirmed

2) Either the requested product is not available and you’ll receive an alternate proposal email.

EMAIL: [PRODUCT NAME] - Alternate option offered

NOTE: the confirmation number will only appear on the PDF once the booking is printed.

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Step #0 – Introduction to Great Southern Rail (GSR) products

Scenario n°1• Once the option booking has been confirmed, the deadline to confirm it, appears on Euronet (Booking

details > Payment Deadline, see below). • The booking is on « hold  status» until the date indicated as below, after, the availability and prices are

not guaranteed.

• To validate the reservation you must « PRINT » (click on the usual « Print » button). The ticket is not physically printed but Euronet will generate a PDF confirmation with all mandatory information inside.

Scenario n°2• You need either to modify your booking (remove the product: Booking Details > Select in the

drop down list the product and click on « Delete Product » button, then reselect « Initiation » as selected « Item Status ».)

• Ether to fully cancel your Euronet booking and create a new one.

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Step #0 – Introduction to Great Southern Rail (GSR) products

GSA workflow diagram

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INITIATION

OPTION BOOKING

ALTERNATE OPTION

OFFERED

3) PRINT

Step #1 – Start your booking

(1) As usual, enter the Departure Date from country and the Agent Name and click on “Product Tree”.

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Step #2 – Product Selection

(1) In the product tree, in the Non-European Rail products section, select the Australian product you are looking for.

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Step #3 – Product Search(1) Select the product either via the “Route” or via the “Departure Date” drop down list.

(2) Give more details by selecting an option in “Search by” OR/AND “Value”.

(3) Click on “Search”

(4) All available products meeting your criteria will be displayed. Select the appropriate one.

(5) Enter the number of travellers in the “# of Pax” column.

(6) Click on “Select Fares”

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Step #4 – Passenger Creation

Go to “Passengers” Tab

(1) Click on “Add New Passenger” button

(2) Follow the instructions and enter First Name, and Last Name of the passenger

(3) Click on “Create Passenger”.

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Step #5 - Passenger Details

Your passenger has been successfully created.

(1) Select remaining mandatory information such as Gender and Date of Birth.

(2) Click on “Confirm”.

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Step #6 – Passenger Assignment

Go back to “Booking Details” Tab

(1) Click on “Select Booking Details”, select the appropriate product.

(2) Click on “Associated Passenger” and assign the right passenger to the right product via the drop down list.

(3) Click on “Confirm”

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Step #7 – Product Details

(1) On “Booking Details” Tab, click on “Select Booking Details”, select the appropriate product.

(2) Check “GSR Terms & Conditions” and confirm by clicking on “YES”. Enter your local phone number to be reached.

(3) Move the status to “Initiation”. See first slide “Initiation” for further information

(4) Click on “Confirm”

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Step #8 – Booking Recap

Go to “Booking Recap” Tab

Product has been selected, passengers have been created, assigned to the product…

(1) If the result is compliant with your expectations, then click on “Next”.

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Step #8bis – Booking Recap

(1) You can enter to the fullfilment center. Otherwise, can leave it blank.

(2) Click on “Next”.

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Step #9 – Recap Product booked

You are now back to the Euronet generic “home” screen.

(1) In the “Booked Products” box, select the Rail Australia product, in this case “The Overland”.

(2) Next to the “Product Description”, in the drop down box ticketing method, select PDF.

(3) Then click on “Next”.

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Step #10 – Finalise booking

Your booking has been successfully created.

(1) Click on “Hold” in order to enable the call center to deal with the request and fulfill it.

(2) Click on “Done with booking” button.

A notification is immediately sent to the call center. Your request will be quickly processed.

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Congratulations, you can now successfully book Rail Australia products.

If you need further assistance, you can reach Rail Europe Help Desk at:

re4ahelpdesk@raileurope.fr