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Consumer protection system LEGALINSTITUTIONALECONOMICSOCIAL???
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Enhancing the role of consumer organizations
GRAŻYNA ROKICKAKEY EXPERT ON CONSUMER PROTECTION
Consumer policy:
measures taken to implement consumer interests.
measures taken to implement consumer interests
HorizontalInterdisciplinaryCommon EU policy
Consumer protection system
Institutional system of consumer protection
Public authorities : parliament, government, local governmentCourts / lawyersSelf-regulatory bodiesAcademicsMedia BusinessConsumers, consumer organisations
Role of consumer organizations:
measures taken to implement consumer interests.
ADVICEEDUCATION AND INFORMATIONREPRESENTATION
Conditions to fulfill the roles:Sufficient RESOURCESAdequate COMPETENCESFriendly ENVIRONMENT
Advice
measures taken to implement consumer interests.
Education and information
measures taken to implement consumer interests.
No school
education
Low consumer awareness
No tradition to search
for knowledg
e
No resources
Consumer representation
measures taken to implement consumer interests.
How to enhance the role of consumer organizations (COs)?
measures taken to implement consumer interests.
GOVERNMENT:Clearly define the role of all stakeholders in the
systemBuilt-up effective information channelsGuarantee impact of COs on decision making
processSupport ideas and activities of importance for
consumersProvide funding in transparent way
How to enhance the role of consumer organizations?
measures taken to implement consumer interests.
RESOURCES TASKS
How to enhance the role of consumer organizations?
measures taken to implement consumer interests.
ORGANISATIONS: - Indepence from business and policy- Professional management and work- Permanent capacity building- Survey consumers needs- Work on organization image- Real co-operation with stakeholders
Consumer organisation – group of people who:
measures taken to implement consumer interests.
• want to make problems for government?• want to lead to bankruptcy all poor, hard
working business?• want to get public money for nothing? • want to protect consumers’ rights and
help them solve consumer problems?• want to advice, educate and represent
consumers ?
