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engaging the uhnw luxury consumer online Founder, Chief Creative Officer of rony zeidan

engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

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Page 1: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e n g a g i n g t h e u h n w luxury consumer online

Founder, Chief Creative Officer of

rony zeidan

Page 2: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

Do not fear the space, the advantages outweigh the challenges. Online is an opportunity to directly connect with your consumer, curate and share your

brand story exactly as you wish it to be. Online is the new brick and mortar.

online 101

1.embrace the digital sphere

Page 3: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

2.select the right platform

Select an online platform that fits your size; don’t let the system swallow you, start at your size, small or medium and then grow with your capacity.

Magento is NOT the only solution.

start smart

Page 4: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

Establish the right way of communicating with your consumer. Develop the right language and share in depth content. The odds are your consumer is

smart and wants to obtain all the knowledge they can online and sometimes share it.

back to basics

3.strategize your content

Page 5: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

Ensure your site is desktop friendly,tablet friendly, and mobile friendly:

adopt a responsive design and assessthe necessary content for each.

Think practicality.

easy access

4.make it responsive

Page 6: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

Luxury shoppers do not discriminate; they navigate seamlessly between physical stores and websites.

One helps the other, and both experience should be complimentary.

brick & mortar vs. online

5.go omni

Page 7: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

Social Media for Luxury is a great vehicle to share behind the scenes and brand exclusivities to establish

an even deeper emotional connection with your consumers.

behind the curtain

6.the best host is social

Page 8: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer
Page 9: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

A moving image speaks a million times better than a still image. Video content, when appealing can spread

virally and act as the perfect brand ambassador.

video

7.what’s trending now?

Page 10: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer
Page 11: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

case study references

Page 12: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

chopard

Page 13: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 14: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 15: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 16: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

chopard

Page 17: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 18: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 19: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 20: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 21: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

e-commerce website

chopard

Page 22: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

mobile site

chopard

Page 23: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

Page 24: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 25: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 26: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 27: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 28: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 29: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 30: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 31: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 32: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 33: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

colette malouf

e-commerce website

Page 34: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

Page 35: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 36: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 37: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 38: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 39: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 40: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 41: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 42: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 43: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 44: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 45: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 46: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 47: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 48: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 49: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 50: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 51: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

title of work

e-commerce website

Page 52: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

bonastre

Page 53: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

bonastre

e-commerce website

Page 54: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

bonastre

e-commerce website

Page 55: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

bonastre

e-commerce website

Page 56: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

bonastre

e-commerce website

Page 57: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

bonastre

e-commerce website

Page 58: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

12.29

Page 59: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

only scent remains

e-commerce website

Page 60: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

only scent remains

e-commerce website

Page 61: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

only scent remains

e-commerce website

Page 62: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

only scent remains

e-commerce website

Page 63: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

only scent remains

e-commerce website

Page 64: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

only scent remains

e-commerce website

Page 65: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

Page 66: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 67: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 68: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 69: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 70: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 71: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 72: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 73: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

passport to sparkle microsite

Page 74: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

swarovski

collateralin-store merchandising

Page 75: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

A moving image speaks a million times better than a still image. Video content, when appealing can spread

virally and act as the perfect brand ambassador.

video

7.what’s trending now?

Social Media for Luxury is a great vehicle to share behind the scenes and brand exclusivities to establish

an even deeper emotional connection with your consumers.

behind the curtain

6.the best host is social

Luxury shoppers do not discriminate; they navigate seamlessly between physical stores and websites.

One helps the other, and both experience should be complimentary.

brick & mortar vs. online

5.go omni

Establish the right way of communicating with your consumer. Develop the right language and share in depth content. The odds are your consumer is

smart and wants to obtain all the knowledge they can online and sometimes share it.

back to basics

3.strategize your content

2.select the right platform

Select an online platform that fits your size; don’t let the system swallow you, start at your size, small or medium and then grow with your capacity.

Magento is NOT the only solution.

start smart

Do not fear the space, the advantages outweigh the challenges. Online is an opportunity to directly connect with your consumer, curate and share your

brand story exactly as you wish it to be. Online is the new brick and mortar.

online 101

1.embrace the digital sphere

Ensure your site is desktop friendly,tablet friendly, and mobile friendly:

adopt a responsive design and assessthe necessary content for each.

Think practicality.

easy access

4.make it responsive

Page 76: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

coming soon

Page 77: engaging the uhnw luxury consumer onlinestatic.luxurysociety.com/keynote/ldn2014/thankyou/pdf/ronewyork.pdf · engaging the uhnw luxury consumer online Founder, Chief Creative Officer

thank you

rony zeidan