Embed Size (px)
Citation preview
Engage v2 Learner Guide
www.atlasknowledge.com
Logging on to the Engage Learning Management System (LMS)
You can access Engage on any internet connected device. Enter your specific portal URL into a browser, e.g. https://domain.atlasknowledge.com q
Language Selection
If Engage is configured with multiple language packs, you will have a selection menu w from which to choose your preferred system language. Engage will remember your selection for future visits.
Self-Registration
If self-registration is configured, learners that do not already have an account on the Engage platform can complete the Self-Registration process. Click on the ‘Don’t have an account? Register’ link e, which will launch the registration form with the fields you need to complete r.
When the registration form has been submitted, the platform will send you a Welcome Email t
with instructions on how to move on to the next step of the registration process.
Getting Started11.1
1.2
1.3
q
w
r
t
e
1
Self-Registration (cont.)
When you return to the Registration screen, you will be required to enter a complex password of at least 10 characters, including a mix of upper & lowercase characters, numbers and special characters. Further information on password requirements can be viewed by pressing on the ‘?’ icon y.
You will then have to confirm that you have read and understood the Terms of Use and, if you choose, opt into any Marketing communications u.
Finally, pressing on the SUBMIT button i will complete the registration process and log you into your courses page within the Engage platform.
1.3
Single Sign On (SSO)
If SSO is configured, the Engage platform can be integrated with a corporate authentication provider, which will allow seamless logon. Press on the Single Sign On Access link o, which will redirect you to your corporate authentication provider and, if required, ask you to logon. When this is successful, you will be returned to Engage and logged on to the courses page.
Password Recovery
Should you have trouble logging in to the Engage platform using your password, press the ‘Trouble Logging In’ link a or the ‘?’ icon. These will launch a help page.
Within the help page are some Frequently Asked Questions that may guide you. Alternatively, enter your Email Address s and a Password Reset email will be sent to your Inbox d.
Click on the link within the Password Reset email and you will be redirected back to Engage to enter a new password. Once a new password has been entered and confirmed, press the RESET button to be directed to the courses page.
1.4
1.5
y
u
i
o
a
s
d
www.atlasknowledge.com 2
Re-issued Terms of Use
At times, Atlas will require that you re-confirm your understanding of the platform Terms of Use. After a successful logon, a pop-up will appear with the latest Terms of Use statement and website links. You must check the box to confirm that you have read and understood the Terms of Use before pressing the CONTINUE button g. If you press the CANCEL button, you will be returned to the logon page.
1.6
Password Recovery (cont.)
Click on the link within the Password Reset email and you will be redirected back to Engage to enter a new password f. Once a new password has been entered and confirmed, press the RESET button to be directed to the courses page.
1.5
f
g
Course Home Page
When you are logged on to the platform, you begin on the ‘Home’ page. The home page is where all the course tiles are located. The tiles can either be available in a traditional view or can be organised into groups on a rotating carousel.
You can always return to the home page by pressing the icon.
The course tiles listed can be filtered by pressing the icon and selecting from the various course statuses q.
Navigating with Carousels
When courses have been grouped by an administrator, each group will be displayed on a single-line rotating carousel if there are more courses than can be displayed on a single page.
Left and Right arrows at each end of the row rotate the carousel w.
Courses ‘In Progress’ are brought to the beginning of the carousel and ‘Completed’ courses are moved to the end. This enables you to access the active courses quicker.
Accessing and Launching Courses22.1
2.2
q
www.atlasknowledge.com 3
Course Tile Data
On the course tile, the header bar will display the course title along with a relevant image. On the footer bar, the current course status (In Progress, Not Attempted, Completed etc) is displayed with a relevant icon. Within the stopwatch icon is the expected duration of the course; the information icon will display further information on the course.
The further information screen e will show a full description of the course, display icons to advise which devices the course is configured to work with, and show any accreditation awarded to the course.
On separate tabs r, the learner can view any previous History or Interactions they have had with this course.
2.3
Compatibility Warnings
When the Home Page is initially loaded by Engage, various system checks are done to verify the Internet Browser’s ability to launch the courses. Should any course have an issue, an additional ‘Compatibility’ warning banner will be displayed. When the warning banner is selected, further information will be displayed to help you.
The platform will try and help you resolve these issues as the course loads. For example, should a course require the Flash plugin to be enabled, then an action button is displayed that, when pressed, will enable the plugin for you.
Curriculum Tiles
A curriculum is a programme of courses/modules/assessments that have been connected for you to achieve a single accreditation. Curriculum tiles can be identified by the icon on the footer bar. A progress bar is also visible to indicate your progress through the combined units.
When a curriculum tile is pressed, a separate landing page is displayed from which the learner has access to each part of the curriculum. This page displays the course tiles in the same way as on the home page.
A RETURN TO HOME button t will close this page and return you to the home page. A progress bar is visible in the same way as on the main curriculum tile.
2.4
2.5
www.atlasknowledge.com 4
Search Function
If enabled within the platform, you will have the ability to search from a pre-defined catalogue of courses and self-enrol on any title that you feel has relevance to your professional development. On the main platform menu bar, press the icon to access the Title Search page.
You can use the search fields to narrow down the available course list. You can click on each course information icon to obtain further details.
To enrol on the course, press the button. Depending on the platform configuration, the course will either automatically be made available to you, or a request will be submitted to the platform administrators to approve or reject.
Main User Menu Icon
The User Menu is accessed via an icon representing the learner’s initials or, depending on configuration, may be represented with a user silhouette icon q.
Edit User Details
You can access the My Account section, which gives you the ability to adjust the fields you are permitted to edit.
For example, if you click the UPDATE button w, you can amend your First and Last Name e.
You can also reset your Engage platform password in this section r.
Course Title Search
Engage User Menu
3
4
3.1
4.1
4.2
q
w
e
r
www.atlasknowledge.com 5
Certificates
From the User Menu, you can press Certificates and access the section in which all your awarded course certificates are held. These are presented in a similar style to course tiles, with the title bar at the top and a status bar below.
On the main Certificates page, you have two action buttons. The DOWNLOAD ALL button t will create and download a single PDF file that contains first a Summary Page followed by each certificate held within the platform. The PRINT SUMMARY button y will create and download a single PDF file that contains a Summary Page of all achieved certificates.
When you press on one of the certificate tiles, it will launch a new page u that gives access to the current and any superseded certificates held within the platform. You can press on the button to open the certificate as a PDF file, while the button will create the certificate PDF file and send it as an email to your registered email address. Finally, the button will collate all certificates for this one course and send them as a PDF to your registered email address.
Purchase History
If in-platform purchasing is enabled, you can access your Purchase History from the User Menu. From this screen you can use the DOWNLOAD button i to retrieve a PDF invoice for each previous completed order; alternatively, use the DOWNLOAD ALL button o to retrieve a PDF containing all previous invoices.
Messages
From the User Menu, you can select Messages to view any system notification messages that have been created for your attention. When there are new unread messages, there will be a red numerical indicator on the User Menu icon and on the Messages section. Once the message has been viewed, the indicator will be removed.
4.3
4.4
4.5
t y
u
i
o
www.atlasknowledge.com 6
Choosing your language
When the platform has been configured with more than one system language, an additional Language Selection menu icon is visible on the main system menu bar. When you select a language, this is automatically saved within your profile to improve your future interactions with the platform.
Accessing Help
You can press the icon, located on the main system menu, from any screen in the platform.
Frequently Asked Questions (FAQ)
Within the FAQ section are tips to help you optimise your experience with the platform. Each topic heading can be expanded to show more details and, when pressed, will automatically close any other.
Disabling Browser Pop-Up Blocker
One of the most common support issues is caused by your internet browser not permitting any website to open additional windows or tabs: this function is called a Pop-Up Blocker. In order to launch some courses, the platform will need to launch a pop-up.
To disable pop-up blockers, take the following steps for your preferred browser:
Language Selection
Help and Support
5
6
5.1
6.1
6.2
6.3
Microsoft Edge:
Open Microsoft Edge browser. Click on ‘More actions’ link. Click on ‘Settings’ to open the Settings screen. Click ‘View advanced settings’ button. Turn OFF the toggle button below ‘Block pop-ups’ to unblock the pop-ups.
Internet Explorer:
Click the Tools menu, then select Internet options. On the Privacy tab, under Pop-up Blocker un-check the ‘Turn on Pop-up Blocker’ option and click ‘OK’.
Google Chrome:
Click the Settings menu, then select Show Advanced Settings. Under Privacy, click “Content settings”. Under Pop-ups select ‘Allow all sites to show pop-ups’.
Mozilla Firefox:
Click the Tools menu, then select Options. From the Content tab un-check the ‘Block Popup Windows’ option and click ‘OK’.
Safari:
Click Preferences and then select Security. Un-check the box next to ‘Block popup windows’.
www.atlasknowledge.com 7
Recommended Screen Size
Some eLearning courses are designed to work only within a defined range of screen sizes. If you experience difficulty in viewing course content, you may need to either enter Full Screen Mode or adjust your browser zoom level.
Press the F11 key on your keyboard to enter Full Screen Mode (the same key will exit Full Screen).
To adjust your browser’s zoom settings, select Zoom In or Zoom Out fron the view menu. Alternatively, the keyboard shortcut Ctrl and + or – may adjust the zoom level. On an Apple Mac the keyboard shortcut is ⌘ and + or -.
Contact Support
If you cannot find a solution to your problem in the FAQ section, press the CONTACT SUPPORT button q to seek further assistance.
The Contact Support form collates your account and technical system data to help the platform support team identify any issue. You can enter a telephone number if you prefer that method of contact to email. You can also complete a simple form in which you can submit any additional details that you think may aid the support team w.
When complete, press on the SUBMIT button e
and your support request will be generated and logged to the platform support team.
6.4
6.5
q
q
w
w
e
Additional Courses to Buy
If in-platform purchasing is enabled within the platform, a collapsible purchasing section will be visible at the bottom of the home page q.
This section will have a carousel of available course titles that you can purchase individually and add to your available course list w.
Course Purchasing77.1
www.atlasknowledge.com 8
Adding Course to Basket
The available courses are displayed with the familiar course tile, with the title bar at the top and an information bar below. Pressing on the shopping cart icon will add this course to the your shopping cart. The shopping cart menu icon is on the main platform menu bar and displays a numerical indicator of how many items are in the shopping cart.
Checking Out
When you press on the shopping cart icon to begin the checkout process, you will first be shown a list of what is in the basket ready for purchase. You can Remove items from the shopping card, CONTINUE SHOPPING or complete the CHECKOUT process.
7.2
7.3
www.atlasknowledge.com 9
Support FAQs
Support’s Frequently Asked Questions can be found here: www.atlasknowledge.com/support
Contact Support
Contact support via email and telephone.
Email: [email protected]
Telephone: 0844 247 2121
Further Information88.1
8.2
