Enforcement and Licensing Modernization (ELM) Project · Department of Consumer Affairs Bureau of Automotive Repair Enforcement and Licensing Modernization (ELM) Project Clay Leek,

Department of Consumer Affairs

Bureau of Automotive Repair

Enforcement and Licensing

Modernization (ELM) Project

Clay Leek, Deputy ChiefBAR Advisory Group Meeting

July 12, 2018

ELM Background

BUREAU OF AUTOMOTIVE REPAIR

• BreEZe Project– Department of Consumers Affairs (DCA)

project with the goal of consolidating all

DCA regulatory entities into a single

licensing and enforcement system

– Release 3 (which included BAR) cancelled

in January 2015

– 18 regulatory entities using BreEZe

ELM PROJECT

2

ELM Background


• 16 regulatory entities still seeking to

modernize business processes, including BAR

• AB 111 – Modernization Requirements

• DCA Business Modernization Plan– Lessons Learned

– The Road Forward

ELM PROJECT

3

ELM Approach


• Phase 1 - Business Readiness

• Phase 2 - System Requirement /

Business Needs Specifications

• Phase 3 - Project Approval Lifecycle

• Phase 4 - System Implementation

ELM PROJECT

4

ELM Estimated Timeline


ELM PROJECT

6

ELM Status


• Phase 1 - Business Readiness– Organization Change Management

– Business Process Reengineering (BPR)• “As-Is” Business Process Mapping

ELM PROJECT

5

As-Is Business Process Approach


7

Define

• Identify Major Functional Areas

• Categorize Major Functional Areas and business processes

• Conduct Research & Job Shadowing

Refine

• Review Each Functional Area and define High-Level As-Is Business Process Models

• Confirm coverage of High-Level As-Is Business Process Models

Elaborate

• Gather the details of As-Is Business Process Models

• Document detailed information for As-Is Business Process Models

Detail

ELM PROJECT

As-Is Activities


8

BPD Approval

Detailed BPMs

High Level BPMs

Research & Job

Shadowing

Functional Area

Breakdown

Kick off Meeting

Define Refine Elaborate

ELM PROJECT

Functional Area Breakdown


9


Tasks 1 & 2: Define & Validate Major Functional Areas and/or Groupings

Example:

ELM PROJECT

Licensing

Program

8) Licensure Change

Requests (CR)

4) Smog Check

Stations (SC)

3) Brake/Lamp

Adjuster (BL)

5) STAR (ST)

7) Licensure

Maintenance (LM)

2) Smog Check

Inspector/Repair

Technician (ST)

9) Records

Management (RM)

ST01: Initiation

ST02: Invalidating

ST03: STAR

Suspended

ST04: Cancel STAR

ST05: Reinstatement

of STAR

ST01: EO Smog

Inspector

ST02: EI SMOG

Repair Technician

TL06: Automated

Renewals

ST03: Inactive

(Technician)

ST04: Secondary/

Primary Statuses

ST05: Update CE

Information

Verification (ASE)

ST06: Update

Address

TL11: Reinstatements

TL12: Cancellations

CR01: Change of

Address Individual

CR02: Change of

Address Business

CR03: Change of

Corporate Officer

RME

CR04: Change of

Ownership

CR05: Change of

Business Structure

CR06: Change of

Name

ST10: Exam Request

ST11: PSI Interface

(Exam Results)

ST12: Exam Retake

AR01: ARD Applicant

Process

AR09: Deficiency

SC03: RC Test and

Repair Processing

SC04: RO Repair Only

Processing

SC05: TC Test Only

Processing

BL03: BA Brake

Adjuster (3 Levels)

Processing

BL04: LA Lamp

Adjuster Processing

BL05: BS Brake

Stations (3 Levels of

license types)

Processing

BL06: LS Lamp

Stations Processing

RM01: Subpoena's

RM02: PRA

LM01: Delinquent

Fees

LM02: Current

LR03: Insufficient

Funds

LR04: Expiration

LR05: Overage Fees

LR06: Refunded Fees

LR07: Inactive

(stations)

LR08: Secondary/

Primary Statuses

1) Automotive Repair

Dealer (AR)

AR03: Limited Liability

Company Processing

AR04: Corporation

Processing

AR05: Partnership

Processing

AR06: Sole Proprietor

Ownership

Processing

ST07: Deficiency

FW01: Fee waiver:

Military, Volunteer,

Disability

AR07: Fee waiver:


Disability

SC08:: Deficiency

BL12: Deficiency

AR08: Child Support

Temporary Permit /

License

ST09: Child Support

Temporary Permit /

License

BL08: Child Support

Temporary Permit /

License

SC06: Child Support

Temporary Permit /

License

SC07: Fee waiver:


Disability

ST08: Fee waiver:


Disability

TL05: Manual

Renewals

SC02: Smog Check

Stations Initial

Application Intake

SC01:Smog Check

Stations Applicant

Process

BL01:Brake/Lamp

Adjuster Applicant

Process

BL02: Brake/ Lamp

Initial Application

Intake

BL07: Fee waiver:


Disability

BL09: Exam Request

BL10: PSI Interface

(Exam Results)

BL11: Exam Retake

6) Brake/Lamp

Stations (BS)

BS01:Brake/Lamp

Station Applicant

Process

BS02:Brake/Lamp

Station Initial

Application Intake

BS03: Brake Station

Application

Processing

BS04: Lamp Station

Application

Processing

BS05: Child Support

Temporary Permit /

License

BS06: Fee waiver:


Disability

BS07: Deficiency

ST13: Deficiency

TL06: License Pulling

10) Administrative

(AD)

AD01: DCA

Cashiering & Refunds

AD02: Duplicate

Licensing/

Replacement

AD03: Refund

Notation for

Payments

AD04: Brake & Lamp

Book Numbers

(Cashiering)

11) Reports (RS)

RS01: Sunset Report

RS02: Other

AR02: ARD Intake

Process

Research & Job Shadowing


10


Task 3: Research major functional area and business processes

Task 4: Shadow Subject Matter Experts (SMEs)

ELM PROJECT

High Level BP Models


11


Tasks 5 & 6: Develop and validate High-Level As-Is BPMs for each functional area

Example:

ELM PROJECT

Figure 1: Automotive Repair Dealer (ARD) Application Process

App

lican

tH

Q A

pplic

atio

n

Inta

keLi

cens

ing

Prog

ram

Pro

cess

esor

Lice

nsin

g

Man

ager

Fiel

d O

ffice

Enfo

rcem

ent O

pera

tions

Bra

nch

The high-level ARD application process for Limited Liability, Partnership, Corporation, and Sole Proprietor businesses.

Start

1Send application &

fee to BAR

2Processes money

3Assign application

to a licensing program processor

4Review application

& complete checklist

8Retrieve

application in ATS

9Enter application

information in ATS

6Retrieve

application in CAS

7Enforcement

related actions?

13Create an

enforcement application

investigation in CAS

5Criminal Civil Violation?

12Prepare letter to applicant for

requesting arrest and court documents

No No

14Assign application

to field office

16Review application

17Is application approved?

18Send

recommendation for denial

Yes

Yes

19Review

Recommendation for Denial (RD)

20Is RD

approved?

21Send denial letter to applicant

15Close out

application investigation in

CAS

10Registration # is

generated in ATS

11License is mailed to

applicantEnd

Licensure Approved

No

Yes

No

Yes

22Note denial in CAS

23Close out

application in ATSEnd

Licensure Denied

Detailed BP Models


12


Tasks 7 & 8: Develop and Validate Detailed As-Is BPMs

Example:

ELM PROJECT

AR01: ARD Initial Applicant Process

Ap

plic

an

t

The detailed process for an applicant applying for initial ARD licensure for Limited Liability, Partnership, Corporation, and Sole Proprietor businesses.

Start

A1Navigate to BAR

website or call BAR for application

A2Is business an

LLC?

A3Retrieve Automotive Repair

Dealer Application

A4Retrieve LLC Automotive Repair

Dealer Application

A5Fill out form and

attach fee

A6Send application and fee via mail

No

Yes AR02: ARD Intake Process

Initial Application

Fee of $200.00

Questions and Comments


Submit additional questions and/or comments to:

Clay Leek

Bureau of Automotive Repair

10949 N. Mather Boulevard

Rancho Cordova, CA 95670

Phone: 916-403-8600

Email: [email protected]

ELM PROJECT

Documents

Enforcement and Licensing Modernization (ELM) Project · Department of Consumer Affairs Bureau of Automotive Repair Enforcement and Licensing Modernization (ELM) Project Clay Leek,