Enabling a digital learning cultureWebinar + Q&A

Patrick VeenhoffHead of Learning & Development @ Swisscom Enterprise Customers

Disclaimer: the views expressed here are my own and do not represent Swisscom’s view

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Social Learning Marketplace The of Learning & Development

Social Learning MarketplaceEnabling Winning Spirit & SuccessExpert Community Development

Enable Performance DevelopmentEnable Continuous Learning Behavior

Training ContentPeer-To-Peer TrainingOne-to-Many Training

Role / Theme BasedInternal & External Content

EmployeesNetworking

Increase EmployabilityAgile Skill Development

Market differentiator

…

…

Badges System:

Curiosity Award (Asking Questions)

Social Learner (Sharing Content)

Content Contributer (Content Creation)

Motivated Learner (Learning)

183 235

354304

552

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461

292

549522

696

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Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

Active Learners

Content

2017 2018

Social Learning Marketplace- Active Learners- Total Learning Courses

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- - - - - - + + + + + +

Employee Produced

L&D Produced

Employee Satisfaction of Learning Content

Questions:The topics and content were addressed clearlyWhat I learned is helpful for my everyday workI’d recommend this training to others

Results48% vs 58% - agrees or fully agrees36% vs 36% -agree partially or largely16% vs 6% - tend to not agree or totally disagree

+10%

-10%

> “User-Generated Training is impossible; the quality will not be good enough and nobody wants to share their knowledge” – Generic Opinion

> “Our current LMS can cover all your new requirements” – HR

> “My employees don’t have time to create trainings” – Line Manager

> “Trainings are just a cost factor” – The business

> ... (which other comments do you think I received?)

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Successfully addressing Key-Challenges

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Question & Answer Session

Patrick VeenhoffHead of Learning & Development

Mobile +41-79-565 05 89Patrick.Veenhoff@swisscom.com

Swisscom (Switzerland) LtdEnterprise Customers

Pfingstweidstrasse 51CH-8005 Zürichwww.swisscom.ch

Corporate Learning Blog:www.oncorporatelearning.com