June 2013/G/QF/Learners/2.7b

Employment Rights & Responsibilities (ERR)

PART TWO

Workbook for Hairdressing Apprentices

Name

Salon Name

City and Guilds Registration number

Inter Training Services Ltd 2 London Road Horndean Waterlooville

Hampshire PO8 0BZ T: 02392 591666 F: 02392 592266

E: info@its-ltd.net W: www.its-ltd.net

Page 2 of 22

Introduction to ERR Workbook part 2 As you have already completed ERR part one, you will know that as an employee, you need to be aware of your rights and obligations to protect your legal rights and those of your employer. ERR is part of all apprenticeships and must be completed to gain your Apprenticeship Certificate. Some of the rights and responsibilities covered in this workbook may be covered in your Diploma in Hairdressing and you may also have covered some of them as part of your induction. This workbook will reinforce what you have already learned and plug any gaps in your knowledge. You will have to do some research to complete some of the tasks in this workbook and these are listed below. Remember that you are not on your own when completing this journey of learning. Look at the range of information sources that are available to you:

Asking and watching colleagues

Your salon manager, trainer and assessor

Product leaflets

Notices displayed in your salon

Websites

Induction tasks you have already completed

Trade magazines

Text books

Glossary at the back of workbook 3.

IMPORTANT! Every time you complete this workbook please record the amount of time in your Learning Log. Please ensure that you answer using full sentences and that your spelling, punctuation and grammar are correct.

The workbook is divided into 2 sections: 1. Health and Safety 2. Hairdressing Career Pathways and Industry Structure

Each section contains a number of small tasks to be completed. Some of the tasks are very quick and simple to do. For others, you may need to access the internet, ask your colleagues questions or look up information that is available in your salon.

If you need any help, don’t be afraid to ask!

Page 3 of 22

Section 1

Health and Safety

Section 1 Page

Task 1 - True or False? 5

Task 2 - Recognising the Onset of Dermatitis 7

Task 3 - RIDDOR 9

Task 4 - COSHH Symbols 10

Section 1 start date

Target date for completion

APPRENTICE – please fill in this table when you have completed Section 1 Date of actual completion

Guided Learning Hours Estimated time this part of the workbook should take you to complete

Hours Minutes

1 Hour 30 Minutes

Actual time taken to complete this part of the workbook

Apprentice signature

Page 4 of 22

Health and Safety - Prior Learning You have already covered health and safety when you completed the Induction Health and Safety Task 1. You only need to complete four tasks in this section.

Task 1 – True or False? Highlight or tick the buttons on the right to show whether the statements below are true or false.

It is the duty of every employee to: Yes No

Conduct themselves in a safe and healthy way and not expose themselves or others to risk

Cooperate with the employer in every way in providing a safe place of work

Obey safety rules

Bring hazards to the attention of the employer

Use machinery, dangerous substances etc. in accordance with training/instructions given

Advise the employer of any situation they consider to be a danger to health and safety

Notify their employer of any perceived shortcoming in their training/instruction regarding health and safety

Dermatitis

Up to 70 per cent of hairdressers suffer from work-related skin damage such as dermatitis at some point during their career - most cases are absolutely preventable.

It's simple to cut out dermatitis by using disposable gloves, drying your hands thoroughly and regularly moisturising to keep your hands healthy.

Hairdressers in a glove trial survey said:

80 per cent found the longer length, non-latex gloves comfortable to wear 74 per cent noted that they could still handle clients’ hair freely without snagging 62 per cent said they will wear the gloves for wet work in the future.

One of the main causes of dermatitis is wet working. You are more at risk of developing it if you have your hands in contact with water for long periods of time in a day, over two hours for example, or if your hands are wet several times a day, say if you shampoo 10 clients a day or more. This is why hairdressers that spend their time doing a lot of the shampooing are at greater risk.

Page 5 of 22 The other main cause of dermatitis is contact with the chemicals in hairdressing products, when shampooing, colouring or bleaching, perming or in the products you use for cleaning the salon.

There are several ways that your hands can come into contact with water and products:

Shampooing, colouring, bleaching and perming hair with bare hands Handling equipment soaked in chemicals Touching contaminated clothing, tools or containers Splashing chemicals on to your skin when mixing or handling them Aerosols and dust landing on your skin and on surfaces that you might touch

Under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) Dermatitis is a reportable disease.

The use of the correct type of gloves and barrier creams can be significant factors in preventing dermatitis. It is important that the correct types of gloves are used as certain types, particularly the powdered latex gloves, have a higher risk of causing dermatitis. Gloves also need to be removed in such a way that water or chemicals do not drip down the cuff of the wearer.

The Health and Safety Executive HSE) webpage provides a graphic demonstration on how to correctly

remove gloves. You can view this by going to http://tinyurl.com/4zbth5x

How to Prevent Dermatitis

Small steps to prevent dermatitis becoming a big problem.

1. Step 1

Wear disposable non-latex gloves when rinsing, shampooing, colouring, bleaching, etc.

2. Step 2

Dry your hands thoroughly with a soft cotton or paper towel.

3. Step 3

Moisturise after washing your hands, as well as at the start and end of each day. It's easy to miss fingertips, between fingers and wrists.

4. Step 4

Change gloves between clients. Make sure you don't contaminate your hands when you take them off.

Page 6 of 22

Check Skin Regularly for Early Signs of Dermatitis

Look for dryness, itching and redness which can develop into flaking, scaling, cracks, swelling and blisters

If you think you may have dermatitis, report it to your employer Your employer may need to refer you

Task 2 – Recognising the Onset of Dermatitis

What would hands be like if there is a risk of dermatitis developing?

Good Hands Checklist

If you find any problems, tell your supervisor. Don’t just carry on working

Wash your hands after use, and before and after eating, drinking, smoking and visiting the toilet

Never clean your hands with concentrated cleaning products or solvents

Throw away single-use gloves every time you take them off

Check your skin regularly for dryness or soreness – tell your supervisor if these symptoms appear

Use skin creams provided

Page 7 of 22

RIDDOR RIDDOR stands for Reporting of Injuries, Diseases and Dangerous Occurrences Regulations. These regulations place legal duties on employers, those who are self-employed or someone in control of work premises, to report and record some work-related accidents by the quickest means possible.

What is Reportable under RIDDOR? Deaths If there is an accident connected with work and the employee, or self-employed person working on the premises, or a member of the public is killed, the employer must notify the enforcing authority without delay. They can either telephone the Incident Contact Centre (ICC) on 0845 300 99 23 or complete the appropriate online form (F2508) on the HSE’s website http://www.hse.gov.uk/

Major injuries

If there is an accident connected with work and the employee, or self-employed person working on the premises sustains a major injury, or a member of the public suffers an injury and is taken to hospital from the site of the accident, the employer must notify the enforcing authority without delay by telephoning the ICC or completing the appropriate online form (F2508) on the HSE’s website.

Reportable major injuries are:

Fracture, other than to fingers, thumbs and toes Amputation Dislocation of the shoulder, hip, knee or spine Loss of sight (temporary or permanent) Chemical or hot metal burn to the eye or any penetrating injury to the eye Injury resulting from an electric shock or electrical burn leading to unconsciousness, or requiring

resuscitation or admittance to hospital for more than 24 hours Any other injury leading to hypothermia, heat-induced illness or unconsciousness, or requiring

resuscitation, or requiring admittance to hospital for more than 24 hours Unconsciousness caused by asphyxia or exposure to harmful substance or biological agent Acute illness requiring medical treatment, or loss of consciousness arising from absorption of any

substance by inhalation, ingestion or through the skin Acute illness requiring medical treatment where there is reason to believe that this resulted from

exposure to a biological agent or its toxins or infected material.

Reportable over-seven-day injuries If there is an accident connected with work (including an act of physical violence) and an employee, or a self-employed person working on your premises, suffers an over-seven-day injury the employer must report it to the enforcing authority within 10 days.

An over 7-day injury is one which is not "major" but results in the injured person being away from work OR unable to do their full range of their normal duties for more than seven days. The employer can notify the enforcing authority by telephoning the Incident Contact Centre on 0845 300 99 23 or completing the appropriate online form (F2508) on the HSE’s website.

Page 8 of 22

Reportable diseases If a doctor confirms that an employee suffers from a reportable work-related disease, the employer must report it to the enforcing authority.

Reportable diseases include:

Certain poisonings Some skin diseases such as occupational dermatitis, skin cancer, chrome ulcer, oil folliculitis/acne Lung diseases including occupational asthma, farmer's lung, pneumoconiosis, asbestosis,

mesothelioma Infections such as leptospirosis, hepatitis, tuberculosis; anthrax, legionellosis and tetanus Other conditions such as: occupational cancer; certain musculoskeletal disorders; decompression

illness and hand-arm vibration syndrome.

Task 3 – RIDDOR What does RIDDOR stand for?

What FOUR types of injuries, disease and dangerous occurrences must employers report?

1.

2.

3.

4.

COSHH - Control of Substances Hazardous to Health Regulations

The COSHH regulations require employers to assess all products that are stored, used or handled which contain hazardous substances, and then bring the assessment to the attention of all employees.

An employer needs to obtain proper health and safety data from the manufacturers and suppliers of these products and then consider whether the salon’s use and storage arrangements comply with the recommendations.

There are also requirements to control the use of these hazardous substances, so simply carrying out the assessment may not be sufficient in itself. One useful aid to hairdressers is a booklet that has been produced in conjunction with a number of manufacturers of hairdressing products, and this goes a long way towards tackling the COSHH Assessment. This booklet is called `A Guide to the Health and Safety of Salon Hair Products' and can be obtained from a number of Hairdressing Product Manufacturers.

Page 9 of 22

Some Health Effects from Exposure to Hazardous Substances

Dermatitis (a general term meaning inflammation of the skin)

There are two types of dermatitis. Irritant contact dermatitis results from contact with irritant substances, such as water and detergents in shampoo. Allergic contact dermatitis occurs when a person develops an allergic response to a chemical.

Asthma (a respiratory disease, which narrows the air passages and results in breathing difficulties)

Chemicals used in hairdressing may aggravate pre-existing asthma or cause occupational asthma.

Cancer Hairdressers may be exposed to chemicals that are suspected of causing cancer. There is limited and inconsistent data to support this.

Task 4 - COSHH Symbols

Find an example of a product or substance found in your salon that would have this symbol

List the precautions to be taken when using a product or substance that carries this warning

Find an example of a product or substance found in your salon that would have this symbol

List the precautions you must take when using a product or substance that carries this warning

What does COSHH stand for?

Page 10 of 22

Section 2 Hairdressing Career Pathways and Industry Structure

Section 2 start date

Target date for completion

APPRENTICE – please fill in this table when you have completed Section 2

Date of actual completion

Guided Learning Hours Estimated time this part of the workbook should take you to complete

Hours Minutes

2 Hours

Actual time taken to complete this part of the workbook

Apprentice signature

Section 2 Page

Task 14 – My Top Hairdressers 13

Task 15 – Happiest at Work 15

Task 16 – Continuing Professional Development 18

Task 17 – Enhancing Your Career 18

Task 18 – Internal Sources For Information and Advice 19

Task 19 – External Sources For Information and Advice

19

Task 20 - Industry Organisations 20-21

Task 21 - Organisation Structure Flow Chart 22

Page 11 of 22

Famous British Hairdressers

There are a number of famous hairdressers in the UK. Increasingly, well known names in hairdressing such as Nicky Clarke, Toni and Guy, Trevor Sorbie and Charles Worthington bring out their own range of hair products and these are then advertised promoting the name of that hairdresser to the general public. Hair products and equipment are big business and there is always a new shampoo, serum, or straighteners coming onto the market.

From the 1950s onwards names such as Teasie Weasie and Vidal Sassoon achieved fame across the western world for their unique takes on styling. Teasie Weasie, or Raymond as he was also known, was famed for his perms and for styling hair for both women and men.

Vidal Sassoon (left) was the inventor of the geometric cut as worn by designer Mary Quant in the 1960s. The geometric cut was very new at the time and since its creation has returned to the pages of fashion magazines time and again.

(Below – Vidal Sassoon receives his CBE from the Queen)

Some of today’s famous hairdressers can be seen giving make-overs on daytime television while others prefer to wait for recognition from within the industry by entering competitions such as Trend Vision and the notable British Hairdressing Awards (BHA). Today’s top hairdressers have got to where they are because of their superior hairdressing skills, passion and their willingness to work very, very hard.

Since 1985, hairdressers who have won the same BHA award three times are inducted to the Hall of Fame. John Frieda, Andrew Collinge, Trevor Sorbie, Lisa Shepherd, Anthony Mascolo, Errol Douglas and Claire Rothstein are just some of the amazing hairdressers featured.

Use the link below to go to the British Hairdressing Awards website to see who’s hot and their stunning collections http://tinyurl.com/46b2tq6

Thinking Point

Why do you think so few famous hairdressers are female?

Page 12 of 22

Task 14 – My Top Hairdressers Look on websites and through trade or fashion magazines to decide which stylists’ work you most admire. Write their names and where they work in the table below.

Names of favourite hairdressers Salon they work in

1.

2.

3.

4.

5.

Facts about Your Industry

The annual turnover is £5.25 billion, not including spa therapy. With spa therapy it is £6.4 billion (2006).

There are about 250,000 hairdressers in the UK.

Clients make approximately 420 million visits per year across the hair and beauty industries.

90% of people in the industry are female and 10% are male across the entire industry (hair, beauty, nails and spa) but in hairdressing, almost one in four is now male.

74% of owners/managers are female, 26% are male.

The industry is dominated by small salons:

93.5% have 1-10 employees 6.4% have 11-59 employees 0.1% have 50-199 employees 0% have 200 or more employees.

The hair and beauty industry is a growing business in the UK:

Hair Salons: 35,704 African Caribbean hair salons: 302 Barbering: 2,967 Nail bars/technicians: 1,512 Beauty salons/consultants: 13,107 Beauty therapists (mobile): 947 Spas: 400

Page 13 of 22

More Facts about Your Industry The number and levels of qualifications held by hairdressers are increasing:

2.9% have a degree 8.5% have Level 4 5% have A-Levels 37.8% have Level 3 35.3% have Level 2 18.3% have below Level 2 or none.

Most of those employed in the industry work full-time:

9.3% are managers 62.6% are hairdressers and barbers 19.3% are beauty therapists or related job roles 30.8% are employed full time 27% are employed part-time The rest work flexible hours/school shift hours.

Thinking Point

What impact will the aging population have on the range of services offered by salons? How will the aging population and the raising of the participation age to 18 affect salon owners recruiting new staff?

Page 14 of 22

Working in the Hairdressing Industry

Becoming a hairdresser is hard work. You start at the bottom and work your way up - there are no short cuts. Hairdressing is not a job for people who believe they can get to the top overnight. The hours are long and sometimes unsociable, but the rewards more than make up for it. There are not many careers that offer the chance to be creative and try out new things every day. A high proportion of the salon owners who work with ITS Ltd are young employers, still in their twenties, who have worked hard, achieved qualifications and now employ their own staff. Some go on to become trainers themselves and pass on their skills and experience to new learners.

To be ‘qualified’ most employers expect stylists and technicians to have achieved a Level 3 Diploma/NVQ in Hairdressing. The industry is very competitive and in addition to qualifications, hard work and talent will determine how far you go but only a handful of hairdressers make it to the top.

There are many opportunities for trained stylists, such as seminars, shows, competitions and specialist and refresher courses to further their career and increase their earning potential.

A survey carried out by City and Guilds declared that British hairdressers are the second happiest people at work!

Hairdressers are the second happiest workers in the UK with an average happiness level of just over 80%

Just under half (46 per cent) of the UK's hairdressers claim to be happier than they were a year ago and 1 in 3 (34 per cent) have the highest possible happiness level of 10 out of 10

This is primarily due to having better relationships with colleagues, which a staggering two thirds (68 per cent) of hairdressers claim have improved in the last year

In addition to good relationships with colleagues, hairdressers also value the fact that they have an interest in what they do for a living, which 100 per cent of hairdressers believe is important to on-the-job happiness

80% of hairdressers would recommend their employers to a friend.

Task 15 – Happiest at Work Why are hairdressers so happy in their work? Provide three suggestions in the table below.

1.

2.

3.

Page 15 of 22

Hairdressing Qualifications and Progression Routes

BSc (Honours) Salon Management

Foundation Degree in Salon Management

Level 3 Hairdressing Certificate in Assessing Vocational Achievement

Level 3 Award in Education and Training

Level 4 Certificate in Education and Training

Level 5 Diploma in Education and Training

Level 2 Hairdressing

Level 1 Hairdressing

Higher National Diploma (HND) in Hairdressing

and Salon Management

Level 4 Salon Management

Page 16 of 22

You can find out more about Apprenticeships, qualifications and progression routes by visiting the Habia (Hairdressing and Beauty Industry Authority) website www.habia.org and clicking on training and skills. There is a link in the apprenticeships section that will take you straight to Habia apprenticeship website. Most hairdressers start out as a trainee or part of the 'support crew'. This mostly involves quite menial but important work such as sweeping up hair, making refreshments, keeping the salon clean and tidy and running errands.

Levels 1 to 3 Level 1 is the entry level for budding hairdressers who are often still at school. Level 2 involves more responsibility, requiring the use of chemicals and to work unsupervised. Level 3 covers more advanced technical skills and is a preparation for greater responsibility.

Level 4 Salon Management There are two qualifications at level 4. The HND in Hairdressing and Salon Management includes hairdressing skills such as hair and scalp disorders and colouring and perming as well as management topics like Marketing and Information Technology. The Level 4 Salon Management does not include any hairdressing skills and includes Financial Management, Leading Teams and Individuals and Sales and Marketing.

Foundation Degree in Salon Management The Foundation Degree in Salon Management was developed to meet the growing demand for skilled and resourceful salon managers in an expanding industry. It provides a sound foundation in business and management principles and at the same time provides for the development of those specific skills and knowledge that are essential for a successful career in Salon Management today including Managing Your Staff, Knowing the Market and Legal Requirements for Running a Salon.

BSc (Honours) Salon Management This is the highest level qualification for hairdressers which includes Supplier Relationships, Economic Environment, Operational Management and Innovation and Change, amongst other topics. Once qualified, there are a number of options to work in the following areas:

Artistic Director (or team member) Consultancy Company Training Cruise Liners Freelancing Health Clubs and Resorts Hotels, Airlines and Airports Hospitals/Care Homes Her Majesty’s Prison Service Mobile Hairdressing Television and Film Industry Teaching (Trainer/Assessor) Salon Management

You could also choose to diversify into men’s hairdressing, African Caribbean hairdressing, salon technician, reception work, wig dressing and so on.

Page 17 of 22

Continuous Professional Development (CPD) Constant updating of skills is vital to success in any industry. This is especially true in industries like hairdressing. Continuing Professional Development (CPD) is about keeping up to date with the latest treatments, products, techniques, equipment and business developments. Your reputation as a professional is not only important to you, but is essential to your clients, colleagues and employer. Keeping your knowledge, expertise and skills up-to-date is a key aspect of ensuring your continued excellent reputation as a professional practitioner.

Habia has developed a Continuing Professional Development website which explains what CPD is, how to find out about approved courses and how to make it work for you.

If you are able to log on to the internet, use the link below to view or download Habia’s guidance about CPD.

http://tinyurl.com/4uuz5l8

Task 16 – The Importance of CPD Why is CPD important to all hairdressers? Write your answer in the space below.

If you are able to log on to the internet, use the link below to view advice about adding new dimensions to your career.

http://tinyurl.com/2bcrovr

Task 17 - Enhancing Your Career What particular skills are needed to join an artistic team? Write your answer in the space below.

Page 18 of 22

Sources of Information and Advice for the Hairdressing Industry

Task 18 - Internal Sources for Information and Advice Highlight or tick the buttons on the right to confirm you have read/used each of the sources listed below:

Internal Sources Notice boards

Health and safety law poster

Manufacturers’ instruction leaflets/manuals and shade charts

Company Handbook / Work Rules

Your ILJ (Individual Learner Journey)

Your progress reviews and visit logs

Your Logbook

Your Learning Log

Your colleagues

Task 19 External Sources for Information and Advice Highlight or tick the buttons on the right to confirm you have read/used each of the sources listed below:

External Sources Trade press (e.g. Hairdressers’ Journal)

Fashion magazines (e.g. Vogue)

National and local newspapers

Directory Enquiries

FaceBook

Twitter

City & Guilds website

Habia website

Health and Safety Executive (HSE) website

Local Authority website

Manufacturers/representatives of hairdressing products and equipment

Page 19 of 22

Industry Organisations If you are able to log on to the internet, use the link below to view the following websites.

http://www.habia.org/ http://www.haircouncil.org.uk/ http://www.fellowshiphair.com/ http://www.nhf.info/

Task 20 – Industry Organisations

Habia Who is the Chief Executive of Habia?

Where is Habia based?

What is Habia’s role/purpose?

Hairdressing Council UK When was the Hairdressing Council set up?

Where is the Hairdressing Council based?

What is the Hairdressing Council’s role/purpose?

Page 20 of 22

Fellowship for British Hairdressing Who is the Fellowship’s president?

Where is the Fellowship based?

What is the Fellowship’s role/purpose?

National Hairdressers’ Federation

Give THREE services that NHF members receive

1)

2)

3)

Where is the NHF based?

What is the role/purpose of the NHF?

Trade Unions

Trade unions are of a group of employees formed to bargain with the employer. In the UK, every worker has the right to belong to a trade union.

Up until 1969, there was the Irish Union of Hairdressers and Allied Workers until it merged with the Transport and General Workers’ Union. It changed its name to Unite and with over 1.5 million members, is the largest trade union representing workers in Britain and Ireland.

Page 21 of 22

Task 21 – Organisation Structure Flow Chart

Draw a flow chart that shows the roles and responsibilities of staff working within your salon.

Salon Name _________________________________

Congratulations! You have completed part two of Employment Rights and Responsibilities!

Page 22 of 22

Project Evaluation To be completed by the learner:

Which parts of the project did you find most interesting or useful?

You have probably used a range of personal, learning and thinking skills (PLTS) when completing this project. Tick the ones you think you used from the list below:

Work towards goals with commitment and perseverance

Organise time/resources and prioritise actions

Deal with competing pressures, including personal and work-related demands

Seek advice and support when needed

Explore issues from different perspectives

Analyse and evaluate information, judging its relevance and value

Consider the influence of circumstances, beliefs and feelings on decisions and events

Support conclusions, using reasoned argument and/or evidence

Ask questions to extend your thinking

Question your own and others’ assumptions

Assessor Feedback/Comments

Content:

Presentation:

Spelling:

Punctuation:

Grammar:

Full stops and capital letters:

Assessor e-signature

Date