Employing Cognitive

Computing to Advance

Program Effectiveness

© 2016 IBM Corporation 1

Introducing Watson

© 2016 IBM Corporation

Watson Health will serve as a catalyst to

improve and save lives of people around

the world, and lower health and human

services costs through the power of

cognitive insights.

© 2016 IBM Corporation 4

Cognitive systems democratize innovation by scaling knowledge

Analytics Cognitive

Information

Knowledge

Data

Sensors

Common Sense

Dilemmas

Morals

Compassion

Imagination

Dreaming

Abstraction

Generalization

Natural

Language Pattern

Identification

Locating

Knowledge Machine

Learning

Eliminating

Bias Endless

Capacity

Humans excel at:

Cognitive systems excel at:

A new partnership between humans and

technology

© 2016 IBM Corporation 5

Watson, a cognitive system

Learns

Decisions made by leading

experts feed the engine. Watson

learns & improves over time.

Understands

Watson can read & understand

documents & data – both

structured & unstructured –

at a massive scale.

Reasons

Watson searches & analyzes

data, returning evidence-

based recommendations.

© 2016 IBM Corporation 6

© 2016 IBM Corporation 7

Page 8 IBM Watson Health

Using Cognitive to impact Healthcare

Memorial Sloan Kettering Partners with Watson

A team of physicians and researchers drew “from an

impressive corpus of information, including MSK curated

literature and rationales, as well as over 290 medical

journals, over 200 textbooks, and 12 million pages of text,”

so that Watson could understand the field of medicine

generally, and oncology in particular.

IBM and Boston Children’s

Hospital are collaborating to

apply IBM’s Watson cognitive

platform to help clinicians identify

possible options for the diagnosis

and treatment of rare pediatric

diseases. In an initial project

focused on kidney disease,

Watson will analyze the massive

volumes of scientific literature

and clinical databases on the

Watson Health Cloud to match

genetic mutations to diseases

and help uncover insights that

could help clinicians identify

treatment options.

Cleveland Clinic

HHS Programs have a clear set of processes

Identify Assess Respond Manage Measure

• Identify

clients

• Verify

Identity

• Provide

information

& options

• Assess

priority,

complexity

& risk

• Consider

social

context

• Identify

optimal

outcomes

• Determine

eligibility &

entitlement

• Identify

benefits and

services to

meet

outcomes

• Create &

manage

outcome

plan

• Manage

delivery of

benefits

and

provider

payments

• Measure

program

success

• Analyze future

policy needs

Cognitive capabilities can be applied at each process step to better

engage, discover and decide

© 2016 IBM Corporation 9

Aspiranet Continuum of Services

Core Programs:

▪ Adoption

▪ Behavioral Health

▪ Family and Community Services

▪ Foster Care

▪ Intensive Home-Based Services

▪ Residential

▪ Transitional-Aged Youth

Client Base

▪ 22,000 Children, Youth, and Families Annually

Transitional-Aged Youth

▪ Exiting Foster Care

▪ Young Adults, 18-26

▪ Collaborative Care Management

▪ Housing▪ 250 Apartments

▪ Employment

▪ Education

▪ Life Skills

▪ Family and Community Connection

Watson Care Management

▪ Pilot Proof of Concept TAY

▪ Integrated Care Management

▪ Evolving Needs of Health and Human Service

Programs

▪ Collaborative Person-Centered

▪ Replace Transactional Features of Existing Case

Management

▪ Cloud-Based Solution

▪ Design and Functionality

Cognitive Care Management

▪ Natural Language Inquiry of Unstructured

Data

▪ Lease and Rental Agreements

▪ User Interface

▪ Access to Analytics

▪ Client Portal Access

▪ HealthShack

Two Youth Ambassadors who

participated in the Health Shack

2.0 Sustainability Project

Melanie S., Age 21

Antoinetta B., Age 20

HealthShack

But of course, we will still need humans…..

© 2016 IBM Corporation 18