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April 24, 2010

Employees of the Quarter Honored ~ First Quarter 20�0

By The Human Resources Service Center

Outrigger Enterprises Group was again honored to recognize standout Outrigger ‘ohana for the first quarter of 2010. Tuesday, April 20, David Carey, Barry Wallace, Dr. Chuck Kelley, and Department Heads were on hand to offer their congratulations to all of the distinguished honorees and nominees.

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Sigfredo RaquinioHousekeeper

Sigfredo, who currently works in the Housekeeping department at the OHANA Waikiki West, is a 17-year veteran of Outrigger Hotels. He truly cares about his Wahi (Place) and demonstrates this value by maintaining a high standard of cleanliness and neatness at the property with our guests’ comfort always top of mind.

Recognizing Our Champions

This week I was very pleased to be able to join other members of our ‘ohana, as we honored the Employees of the Quarter (EOQ) who work in Waikiki. There were so many inspiring stories about individuals performing at the highest level during the first three months of 2010. Quite a few of the citations mentioned extraordinary performance and response in late February when an enormous earthquake in Chile generated a tsunami that headed out into the Pacific, with the Hawaiian Islands directly in its path. (As it turned out, the tsunami waves in Hawaii were fairly small and did little damage, but because there is no way of predicting the size of a tsunami, people throughout the state had no choice but to quickly prepare for the worst, as our ‘ohana did.) Speaking to those attending the EOQ ceremonies, I said that Travel & Tourism is particularly susceptible to disruption caused by unexpected changes in a variety of conditions, including weather, natural disasters, politics, the economy, security, and so forth. Travelers and companies serving the visitor industry make plans assuming that clear skies, stable ground, security, and economic freedom will prevail. When one or more of these assumptions are suddenly

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Jennillee McInnisControl Clerk

Jennillee currently works at the Courtyard® by Marriott® Waikiki Beach. She lives our value of Equality (Kaulike), as she treats guests and employees respectfully. Friendly and helpful, she goes above and beyond to ensure guests are satisfied, earning her many compliments. Jennillee is creative, taking pleasure in decorating the office to keep everyone’s spirits uplifted.

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Employment OpportunitiesIf you are interested in the positions listed below and meet the qualifications, you may apply online. Please go to WWW.OUTRIGGER.COM, click on ABOUT OUTRIGGER, then EMPLOYMENT OPPORTUNITIES. We only accept online applications for

the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is April 30, 2010.

General Maintenance (On Call)Must have three years experience with interior and exterior maintenance, including demonstrated ability to install, repair, service, inspect, and maintain FF&E facilities. Must also have experience with heating, cooling, plumbing, ventilation, water, electrical, and mechanical systems, and be flexible to work any day and shift.

Housekeeper I (Full Time & Part Time)Must be able to work well with others, follow instructions, and communicate in English. Must be able to work flexible days and shifts. Experience in cleaning and servicing guest rooms and/or public areas preferred.

Host/Hostess (On Call)Responsible for greeting and escorting guests to their tables and coordinating the activities of the dining room and pool area personnel to provide fast and courteous service to our guests. Must have a friendly, positive, service-oriented attitude, and be able to work flexible days and shifts.

The Kapalua VillasAssistant Housekeeping Manager (Full Time)

High school diploma or equivalent required. Two years supervisory experience required, preferably within a Housekeeping department. Must be able to work any day and shift. Must also have excellent computer, mathematical, and written/verbal communication skills.

Happy Birthday!May 5: Shawn M. Usami, Trina T. Tory, Felicidad C. Quibael, Carlos W. Popata, Terri L. Escritor, Victor A.C. Nerveza, and Gayle M.H. Izutsu.

May 6: Devon M. Nojiri, Ginger M. Soboleski, Maria L. Slade, Jonathan V. Clarin, and Sandra Sakka.

May 7: Richie M. Palafox, Teri P. Orton, Cheuk Tim Lam, and John D. Fayette.

May 8: Victoria L. Valenciano, Anna H.K. Ko, Steve T. Hasegawa, Alan M. Valentin, Michael B. Cruz, and Estrelita V. Untalan.

May 9: Guofeng Chen, Rosario D. Transfiguracion, Fe S. Responso, Chong-Ja Kim, Aniceto Macadangdang Andres, Joanne M. Manaseri, Margaret A. Clodfelter, and Cynthia Cecilia Kagami.

May 10: Marion A. Beverly, Karli H. Anbe, Lourdes B. Bautista, Harris T. Nishikawa, Kaipo T. Ching, Helen G. Gazmen, Jieya Y.

Cheung, and Wilson A. Asidera.

May 11: Kirby J.H. Enriques, Lita M. Culver, Susan H. Taraya, Eriko Tsuchida, and Fran M. Patoskie.

Saturday Briefing is publishedby and for employees of

Outrigger Enterprises Group.

Editor-In-Chief: Richard KelleySenior Editor: Pila Hanson

Assistant Editor: Kathy FoleyContributing Writers: Employees of

Outrigger Enterprises Group

Visit us online at:www.saturdaybriefing.outrigger.com

Submit suggestions, comments, andnews tidbits to Pila Hanson at

pilsb@outrigger.com or via interoffice mail to

OEH/Executive Office,or contact her at (808) 921-6605.

© 2010 Outrigger Hotels Hawaii An Equal Opportunity Employer

Every Little Step HelpsBy Kathy Foley

The Hawaii Hotel & Lodging Industry’s Charity Walk is just around the corner! By now, you should have signed up and submitted your T-shirt size to your recruiter to guarantee your desired size. If not, there’s still a window of opportunity to sign up to walk. The final deadline is Monday, May 3. Make sure your calendar is marked for Saturday, May 15, for this islands-wide charitable event. Don your exclusive Outrigger tee, slip on those sneakers, and take a walk with friends and family for a good cause. Every little step helps!

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Employees of the Quarter HonoredContinued from page 1

Teodolfo ValenicaHousekeeper

Teodolfo, who currently works at OHANA Waikiki Beachcomber, shares his Aloha with everyone he meets. He has a positive, upbeat attitude and friendly smile. Self-motivated, Teodolfo always strives to improve, keeping an open mind to learn new techniques. His hard work, dedication, and approachability have made him the “Go to Guy” in the Housekeeping department.

Karen KobaSales and Marketing Assistant

Karen currently works at Embassy Suites® - Waikiki Beach Walk®. A well-rounded employee who exemplifies our value of A‘o (To Learn, to Share), Karen shares what she has learned from her experiences at Outrigger. With knowledge and patience, she has taught others how to use certain software and provides ongoing support. During the tsunami warning, Karen volunteered to work and tend to the needs of others.

Windy SeguanciaOperations Administrator

Windy currently works at the Wyndham® at Waikiki Beach Walk®. She has taken on additional tasks with the utmost diligence and has been recognized by the Wyndham Association Governance for a job well done. When Wyndham’s Pacific Region Accounting department had to streamline its operations, Windy took the initiative to learn the accounting software.

Mark PazHousekeeper

Mark currently works at the Outrigger Reef on the Beach. Trained in almost every station, he is very attentive and dependable and lends a helping hand when needed. During the tsunami scare, he came in three hours before his shift to help move items stored in the basement to higher ground, and during the evacuation period, Mark tended to the needs of guests and took care of touching up a very busy hospitality room.

Marilou AgdinaoayGuest Service Representative

Marilou currently works at the OHANA Waikiki East. She is a wonderful example of a Nā Mea Ho‘okipa (Host), as she welcomes our guests with her warm, friendly smile. Marilou takes great pride in her work and ensures it is done right, the first time. Always dependable and a joy to work with, Marilou is a bright spot in everyone’s day.

Heather DoeringerMarketing Coordinator

Heather currently works in Marketing, where her “can do” attitude makes her an invaluable asset to the team. She exhibits Kīnā‘ole (Flawlessness) everyday, always doing things the right way, with the right attitude. Her enthusiasm for learning has resulted in expanded responsibilities. Heather is known for getting it done with a smile and often times, with much-appreciated humor. Continued on page 4

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Political Fundraisers

If you are interested in obtaining information regarding Hawaii politics, please call the OHH PAC Hotline at 921-6602 and leave a message on the recorder.

Wednesday, April 28 v 5 – 7 p.m.Hawaii Athletic Club

Aloha Tower Marketplace

Representative Roland Sagum IIIDistrict 16 – Ni‘ihau, Lehua, Kōloa, and Waimea

Representative John MizunoDistrict 30 – Kamehameha Heights, Kalihi Valley,

and Fort Shafter

Representative Karen AwanaDistrict 44 – Honokai Hale, Nānākuli,

and Lualualei

Thelma GaligoInspectress

Thelma, who currently works at the Outrigger Royal Sea Cliff, treats everyone she meets with respect and Aloha. When challenges arise, Thelma rises to the occasion and gets the job done the right way, the first time. The day of the tsunami scare, Thelma worked tirelessly all day, stripping all the checkout units and preparing for the resort’s 25-room arrival, all by herself.

Employees of the Quarter HonoredContinued from page 3

Cha Yol YiHousekeeper

Cha Yol, who currently works at the OHANA Waikiki Malia, is a 24-year Outrigger veteran. He demonstrates our value of Accountability (Kuleana) by always completing his work in a timely and efficient manner. He is reliable and dedicated, as he is able to multi-task during our hotel high occupancies, while completing his own tasks the right way, the first time. Cha Yol is a true asset to the team, as his philosophy is putting our guest first at all times.

Kara BaleilomaGuest Service Representative

Kara, who currently works at the Outrigger on the Lagoon - Fiji, is an exemplary Mea Ho‘okipa (Host), as she brings exceptional customer service skills to the team. She exemplifies the Bula Spirit and makes everyone in her presence feel happy. She provides insight and clarity in her reports and has a keen eye for detail. For such a short period of time, Kara has been recognized among her peers and has already been nominated twice for Employee of the Month. Continued on page 5

Remember to Vote! The 2010 special election for the 1st congressional district of Hawaii is a special election to the United States House of Representatives to fill the vacancy caused by Representative Neil Abercrombie’s resignation to focus on his campaign for Governor of Hawaii in the 2010 gubernatorial election. Of the candidates vying for the seat, the front runners are Democrats Colleen Hanabusa and Ed Case and Republican Charles Djou. The election will be conducted using mail in ballots, also known as a “Vote-By-Mail,” and all registered voters will automatically be mailed a packet containing the Vote-By-Mail ballot and return envelopes. Filled in ballots must be received by the State of Hawaii Office of Elections no later than 6 p.m., May 22, 2010, in the return envelopes provided. Any voter requiring the use of an accessible voting machine may go to Honolulu Hale, 530 S. King Street from Monday, May 10, 2010, to Thursday, May 20, 2010, including Saturdays, between the hours of 8 a.m. to 4 p.m. Walk-in voting will be closed on Sundays and Holidays. Vote for our new representative in Congress!

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Employees of the Quarter HonoredContinued from page 4

Lorna SubiaUnit Cleaner

Lorna currently works at the Outrigger Kiahuna Plantation. She lives our value of A‘o (To Learn, to Share), as she willingly learns different responsibilities in the department. Not only is Lorna flexible with her work schedule to accommodate the needs of operations, her follow-through on assignments is never a question. And to boot, she has a pleasant personality and a warm welcoming smile.

Adam WilliamsHandyman

Adam currently works at the Outrigger Twin Towns Resort. He practices the values of Ke ‘Ano Wa‘a, especially A‘o (To Learn, to Share), as he improves his performance with eagerness for more knowledge. He is very patient in training new team members and has a gift to make them feel welcome. His positive attitude, determination, hard work, and exceptional skills are valuable assets to the property.

Ryan DrummondReservations Agent

Ryan currently works at the Denver Reservations Center. An exemplifier of our value of Kīnā‘ole (Flawlessness), Ryan always performs his job with no issues and finishes all his tasks in a timely manner. He is very reliable, always happy, and enthusiastic. With a positive attitude, he always does his best to make a win-win situation for both guest and Wahi (Place).

Alex SheenHousekeeper

Alex currently works at the Outrigger Waikiki on the Beach. A behind-the-scenes guy, Alex is self-motivated, hard working, and takes pride in maintaining guest rooms to standard. Alex exemplifies our value of Accountability (Kuleana) daily and is always concerned about the safety of those around him, especially on the day of the tsunami scare, as he willingly worked a double shift.

Congratulations also to the following Employee of the Quarter nominees recognized for their outstanding performance during the First Quarter of 2010:

Alfredo Galiza, Alvina Leon, Arnold Castillo, Bridgett Dela Cruz, Chad Teramae, Chang Keun Cho, Cynthia Quiane, Darryl Chang, David Hasegawa, Fina Salvador, Hui Lun Weng, Jieya Cheung, Joseph England, Joycelyn Manzano, Kendra Inoue, Kerry Iha, Kristoffer Pardillo, Lorena Rosete, Paul Nagamine, Randy Rock, Raymond Sparber, Reuben Burke, Rey Soriano, Reynante Guillermo, Stacey Cameron, Stanley Trueman, Troy Boyce, and Zenaida Cachola.

Josef JavonilloHousekeeper

Josef currently works at the Outrigger Waikiki Shore and exudes the Aloha Spirit through his warm personality and gracious demeanor. While extending a helping hand to anyone in need, be it guest or coworker, Josef still manages to complete his assignments in the right way, the first time.

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overturned, it is not only travelers who are affected. Workers at every level in Travel & Tourism are called upon to quickly fill in, perform additional services, and adapt to the rapidly-changing needs of the moment. That was exactly what happened in Hawaii, when the potential tsunami approached in February. This week, halfway around the globe in Europe, chaos ensued as the Eyjafjallajokull (ay-ayh-FYAH-lah-yer-kuhl) volcano in Iceland spewed ash into the atmosphere, shutting down about a third of the world’s commercial air traffic. Millions of travelers were suddenly stranded, and legions of Travel & Tourism workers were toiling around the clock, struggling to adapt to the new situation. The cancellation of flights to, from, and within Europe had relatively little effect on our company’s operations in the Pacific. But can you imagine what your life might have been like this past week if you were working at the Front Desk, in Housekeeping, or at a restaurant in a hotel near almost any airport in Europe? On a personal note, I know that my daughter Anne Marie Kelley, a Member Service Manager for Exclusive Resorts in Denver, Colorado, and others in her department have been working overtime to find alternative accommodations and transportation for customers traveling to or from Exclusive’s properties in Europe. At press time, the eruption in Iceland is waning, and commercial flights are beginning to resume in Europe, but there is a huge backlog of passengers that will take a week or

Recognizing Our ChampionsContinued from page 1

two to clear, assuming the volcanoes in Iceland cooperate. The threat of new volcanic eruptions, earthquakes, and other natural disasters remains, not only in Iceland, but many other places around the world, including the Pacific Ocean’s “Ring of Fire,” close to many Outrigger and OHANA operations. Of course, it is almost impossible to predict the extent of volcanic activity – think of Kilauea on the Big Island of Hawaii, which has been erupting continuously since 1983! – so we really have no way of knowing if Eyjafjallajokull will continue to quiet down, or if its activity will pick up and once again play havoc with air travel. I am tempted to wonder what the consequences would have been if the off-the-charts eruptions of Krakatoa (Indonesia, 1883) or Santorini (Greece, around 1645 B.C.) had happened in the modern

age. I suspect that events like these would probably shut aviation down, worldwide, for months, with unimaginable economic fallout. Fortunately, eruptions of such magnitude and violence don’t happen very often. There will always be challenges for the people who work in Travel & Tourism. I am proud to say that at Outrigger and OHANA Hotels & Resorts, we have some of the finest people in the world ready to handle whatever challenge we might need to confront. Many of those individuals were recognized this week in our EOQ ceremonies. My congratulations and thanks to each of you for the great job you do every day throughout the year.

Note: Dramatic photos of the recent volcanic eruption in Iceland and its effects are available at the following Internet links:

http://www.boston.com/bigpicture/2010/04/more_from_eyjafjallajokull.htmlhttp://www.boston.com/bigpicture/2010/04/icelands_disruptive_volcano.html

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Rey Soriano, Kerry Iha, and Tino Geronimo

Eddie Vierra, Dr. Richard Kelley, and Yuet Oy Au