EMPLOYEE_ATTRITION

8/7/2019 EMPLOYEE_ATTRITION

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TABLE OF CONTENT

Employee Attrition: An overview 5

Industry Profile 8

Aim & Objectives 13

Research Methodology 24

Questionnaire 26

Findings 28

Conclusion 59

Suggestions 60

Limitations 61

Reference 62


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EMPLOYEE ATTRITION: AN OVERVIEW

Employee Attrition can be defined as Loss of Manpower in any organization. It is

basically Outflow of People.

The corporates are gearing up to cash in on the attrition factor, one of the most worryingissues on the minds of CEOs around the world.

ReasonsThe root cause of high attrition is:

Low Morale of employees.Lack of proper mechanism of Grievance Handling.Poor HR Practices.

Lack of Job Security.Lack of Succession Planning.Companys working Environment.Less Salary as compared to market trend & standards.Hiring managers who make Bad Hiring Decisions.Need to feel Sense of Worth.Need to Feel Competent.

1. Supervisor relations:

--Lack of clarity about expectations,--Lack of clarity about earning potential,--Lack of feedback about performance,--Failure to hold scheduled meetings, and--Failure to provide a framework within which the employee perceives he can succeed.

2. Pay & benefits

Over half made changes based on exit interview information, and these includedreviewing salary structures, forming employee retention committees, establishingalternative work schedules, and introducing bonus plans.

3. Corporate communications

The ability of the employee to speak his or her mind freely within the organization isanother key factor in employee retention.


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4. Performance Management System

There may be very few performance appraisal exercises that are devoid of criticism of bias any subjectivity however, most of the efforts to dispel the bias and subjectivityare restricted to changing appraisal formats & systems.

5. Organisation Policies and Strategies

6. OpportunityTalent and skill utilization is another environmental factor key employees seek in aworkplace. A motivated employee wants to contribute to work areas outside of hisspecific job description.

7. Recognition

A common place complaint or lament one hears during an exit interview is that the

employee never felt senior managers knew he existed.8. Learning Organisation

The best employees, those employees one wants to retain, seek frequent opportunitiesto learn and grow in their careers, knowledge and skill. Without the opportunity totry new opportunities, sit on challenging committees, attend seminars and read anddiscuss books, they feel they will stagnate


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INDUSTRY PROFILE

About the company:

Larsen & Toubro Limited (L&T) is a technology-driven engineering and construction

organization, and one of the largest companies in India's private sector. It has additional

interests in manufacturing, services and Information Technology.

A strong, customer-focused approach and the constant quest for top-class quality have

enabled the Company to attain and sustain leadership in its major lines of business across

seven decades.

L&T has an international presence, with a global spread of offices. A thrust on

international business over the last few years has seen overseas earnings growing to 18

per cent of total revenue. With factories and offices located around the country, further

supplemented by a wide marketing and distribution network, L&T's image and equity

extends to virtually every district of India.

L&T believes that progress must necessarily be achieved in harmony with the

environment. A commitment to community welfare and environmental protection

constitute an integral part of the corporate vision .

The evolution of L&T into the country's largest engineering and construction

organizations is among the more remarkable success stories in Indian industry. The
http://pop1%28%29/http://pop1%28%29/


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company was founded in Bombay (Mumbai) in 1938 by two Danish engineers, Henning

Holck-Larsen and Soren Kristian Toubro - both of whom were strongly committed to

developing India's engineering talent and enabling it to meet the demands of industry.

Beginning with the import of machinery from Europe, L&T rapidly took on engineering

and construction assignments of increasing sophistication. Today, the company sets

engineering benchmarks in terms of scale and complexity.

We are doing a research project on "Effectiveness of performance management system "

for L&T Case Equipment Private Limited.

L&T-Case Equipment Private Limited is a Joint Venture Company with equal equity

participation by M/s. Larsen & Toubro Limited and M/s. CNH Global NV, USA. CNHGlobal has manufacturing and marketing facilities worldwide, and is the worlds largest

manufacturer of Loader Backhoes

Aim & Objectives

The primary objective of the research was to understand employees expectations from

the job, the company, their colleagues etc and to what extent their expectations are

fulfilled by the organization. Thus, this research has helped in unfolding the reasons

behind high employee turnover.


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Research Methodology

Design:

On the problem of high attrition many top notches have thought and given many

suggestions, but every person has his own different view and there lies no quantification

of the parameters. Thus, our task was more of descriptive research than the explorative

research.

Data Collection Method:

The source of data collection is primary. This states the data is taken directly from the

trainees and not from the past records or databases.

Data Collection Tool:

The data collection tool used for the research is through questionnaire. It involves

questions related to the effectiveness of the performance appraisal system.

Sampling:

The universe in the research would be the trainees of the company and the sample size is

35.The result would be interpreted in terms of percentage.


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Test Applied:

After arranging all the data in the Ms Excel Sheet, we then applied the possible test. The

test applied was Chi-Square goodness of fit test. The test is given by Prof. Karl Pearsonin 1900 and is known as Chi-Square Test of goodness of fit. It enables us to find if the

deviation of experiment from theory is just by chance or is it really due to the inadequacy

of the theory to fit the observed data.

Formula is given as:

X = [( ei) / ei]; ( fi = ei)

i = 1 i =1

Follows Chi-Square distribution with (n-1) d.f.

Here fi (i = 1, 2, 3..n) is a set of observed frequency &

ei (i =1, 2, 3..n) is a set of expected frequency.

Decision Rule:

Accept H0, if X Xa (n-1) and reject H0, if X > Xa (n-1), where X is the calculated

value of Chi-Square obtained on using (15.15) and Xa (n-1) is the tabulated value of Chi-

Square for (n-1) d.f. and level of significance a.


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QUESTIONNAIRE

AGE:EXPERIENCE:DESIGNATION:

Kindly evaluate the following questions on a scale of 1-51-Strongly agree2-Agree3-Nuetral

4-Disagree5-Strongly disagree

1 2 3 4 5

1. Are you satisfied in general with yourpresent employment?

2. Do you feel a valued part of this company?

3. Is promoting respect and fair treatmentamong all staff is a high priority of this company?

4. Are you satisfied with the working environmentof this company?

5. Are the policies of the company supportive toits staff?

6. Are disciplinary procedures in this companyconsistently enforced?

7. Were you provided with a thorough orientationwhen you started the job?

8. Are you satisfied with the job contents and thechallenges associated with the job?

9. Do you have a clear understanding of how the


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job performance is measured?

1 2 3 4 5

10. Are you satisfied with the method used for

appraising your performance? 11. Are your training needs properly taken careoff?

12. Do you receive constructive feedback aboutthe quality of your work? 13. Are the workload and expected completiontimes reasonably sufficient?

14. Is the workload in the organization distributedequitably?

15. Are conflicts and grievances managed/solvedeffectively?

16. Do you feel heard while communicating withsuperiors in the organization?

17. Are you delegated the required authority forcompleting a task?

18. Are you motivated and encouraged by yoursuperiors frequently?

19. Are you satisfied with the standard of thepersonal needs provided by the company?

20. Are you satisfied by the career planningdone or the promotion given to you by the

organization? 21. Do you see further growth opportunitiesin the organization?

22. Do you welcome any or every change andnew technological implementation in theorganization?

23. Is the training provided to you helps in


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developing professional opportunities for you?

1 2 3 4 5

24. Are you satisfied with compensation and

rewards given by the organization?

25. Are you seeking employment elsewhere?

26. Do you like the people you work with?

Suggestions for Improvement:


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FINDINGS

This research program was conducted on 35 employees of L&T. They were asked to rate 26questions related to the reason for increasing rate of employee attrition. They rated the

questions on a 5-point scale in which 1 to 5 designated the extent to which the employee

agreed to the question in concern. Finally, a frequency table was drawn and chi square test

was applied in two ways:

On the basis of Age

On the basis of Experience

Thus, finally the significance of the question was calculated and suggestions were drawn

following the same line.


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Are you satisfied in general with your present employment?

Age >= 35 * VAR00001Cross tab

VAR00001

Total1.00 2.00 3.00 4.00

5.00

Age >=35

Below35

Count 4 10 5 1 1 21

% Within age>= 35 19.0% 47.6% 23.8% 4.8% 4.8% 100.0%

Above35

Count 3 8 2 1 14% Within age>= 35 21.4% 57.1% 14.3% 7.1% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 1.303(a) 4 .861

Likelihood Ratio 1.671 4 .796

Linear-by-Linear Association .171 1 .680

N of Valid Cases 35

A 8 cells (80.0%) have expected count less than 5. The minimum expected count is .40.

The chi square value 0.861 is more than 0.05. It means the responses are normallydistributed thus it is not significant with respect to satisfaction with present employment.

47.6% of the employees below age 35 and 57.1% of the employees above age 35 aresatisfied with their present employment.


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Experience >= 10 * VAR00001

Cross tab

VAR00001Total

1.00 2.00 3.00 4.00 5.00

Exper >=10

Below10

Count 3 6 4 1 14

% Within exper>= 10 21.4% 42.9% 28.6% 7.1% 100.0%

Above

10

Count 4 12 3 1 1 21

% Within exper>= 10 19.0% 57.1% 14.3% 4.8% 4.8% 100.0%

Chi-Square Tests





N of Valid Cases 35


The chi square value 0.742 is more than 0.05. It means the responses are normally

distributed thus it is not significant with respect to satisfaction with present employment.

42.9% of the employees below experience of 10 and 57.1% of the employees above

experience of 10 are satisfied with their present employment.


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2. Do you feel a valued part of this company?


VAR00002

Total1.00 2.00 3.00 4.00

Age >= 35

Below 35Count 9 7 3 2 21

% Within age >= 35 42.9% 33.3% 14.3% 9.5% 100.0%

Above 35 Count 6 4 1 3 14% Within age >= 35 42.9% 28.6% 7.1% 21.4% 100.0%

Chi-Square Tests





N of Valid Cases 35

A 5 cells (62.5%) have expected count less than 5. The minimum expected count is1.60.


distributed thus it is not significant with respect to value of employees in the company.

42.9% of the employees below age 35 and 42.9% of the employees above age 35 feel

valued part of the company.


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Experience >= 10 * VAR00002Cross tab

VAR00002Total

1.00 2.00 3.00 4.00

Exper >=10

Below10

Count 6 5 1 2 14

% Within exper >=10 42.9% 35.7% 7.1% 14.3% 100.0%

Above

10

Count 9 6 3 3 21

% Within exper >=10 42.9% 28.6% 14.3% 14.3% 100.0%

Chi-Square Tests


Pearson Chi-Square .511(a) 3 .916

Likelihood Ratio .533 3 .911


N of Valid Cases 35



distributed thus it is not significant with respect to value of employees in the company.


experience of 10 feel valued part of the company.


17/69

3. Is promoting respect and fair treatment among all staff a high

priority of this company?Age >= 35 * VAR00003

Cross tab

VAR00003

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 3 10 4 2 2 21

% Within age>= 35 14.3% 47.6% 19.0% 9.5% 9.5% 100.0%

Above35

Count 2 6 3 3 14

% Within age>= 35 14.3% 42.9% 21.4% 21.4% 100.0%

Chi-Square Tests





N of Valid Cases 35



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distributed thus it is not significant with respect to fair treatment among all staff

regarding promotion.


experience of 10 feel staff is a high priority of the company.

4. Are you satisfied with the working environment of thiscompany?


VAR00004

Total1.00 2.00 3.00 4.00

age >= 35


% Within age >= 35 14.3% 33.3% 38.1% 14.3% 100.0%

Above 35Count 2 8 3 1 14

% Within age >= 35 14.3% 57.1% 21.4% 7.1% 100.0%

Chi-Square Tests




Linear-by-Linear Association 1.036 1 .309

N of Valid Cases 35


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distributed thus it is not significant with respect to satisfaction regarding the working

environment.

38.1% of the employees below age 35 and 57.1% of the employees above age 35 are

satisfied with their working environment.


VAR00004

Total1.00 2.00 3.00 4.00

exper >=10

Below 10

Count 2 4 5 3 14

% Within exper >=

1014.3% 28.6% 35.7% 21.4% 100.0%

Above10

Count 3 11 6 1 21

% Within exper >=10 14.3% 52.4% 28.6% 4.8% 100.0%

Chi-Square Tests





N of Valid Cases 35


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A 5 cells (62.5%) have expected count less than 5. The minimum expected count is 1.


distributed thus it is not significant with respect to satisfaction regarding the working

environment.


experience of 10are satisfied with their working environment.

5. Are the policies of the company supportive to its staff?


VAR00005

Total1.00 2.00 3.00 4.00

Age >= 35


% Within age >= 35 4.8% 42.9% 38.1% 14.3% 100.0%


% Within age >= 35 7.1% 64.3% 21.4% 7.1% 100.0%

Chi-Square Tests






22/69

N of Valid Cases 35



distributed thus it is not significant with respect to policies of the company being

supportive to its staff.


satisfied with the policies of the company.


VAR00005

Total1.00 2.00 3.00 4.00

Exper >=10

Below 10

Count 1 5 6 2 14

% Within exper >=10 7.1% 35.7% 42.9% 14.3% 100.0%

Above10

Count 1 13 5 2 21

% Within exper >=10 4.8% 61.9% 23.8% 9.5% 100.0%

Chi-Square Tests





23/69


N of Valid Cases 35

A 5 cells (62.5%) have expected count less than 5. The minimum expected count is .

80.


distributed thus it is not significant with respect to policies of the company being

supportive to its staff.


experience of 10 are satisfied with policies of the company.

6. Are disciplinary procedures in this company consistentlyenforced?


VAR00006Total

1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 1 10 5 4 1 21

% Within age >=35 4.8% 47.6% 23.8% 19.0% 4.8% 100.0%

Above

35

Count 6 4 4 14

% Within age >=35 42.9% 28.6% 28.6% 100.0%

Chi-Square Tests



24/69




N of Valid Cases 35



distributed thus it is not significant with respect to consistency of disciplinary procedures.


satisfied with the disciplinary procedures enforced in the company.


Cross tab

VAR00006

Total1.00 2.00 3.00 4.00

5.00

Exper >=10

Below10

Count 7 4 3 14

% Within exper >= 10 50.0% 28.6% 21.4% 100.0%

Above10

Count 1 9 5 5 1 21

% Within exper >= 10 4.8% 42.9% 23.8% 23.8% 4.8% 100.0%

Chi-Square Tests




25/69



N of Valid Cases 35



distributed thus it is not significant with respect to consistency of disciplinary procedures.

50% of the employees below experience of 10 and 42.9% of the employees above

experience of 10 are satisfied with the disciplinary procedures enforced in the company.

7. Were you provided with a thorough orientation when you started the job?

Age >= 35 * VAR00007

Cross tab

VAR00007

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 3 9 6 1 2 21

% Within age>= 35 14.3% 42.9% 28.6% 4.8% 9.5% 100.0%

Above35

Count 3 5 2 3 1 14% Within age>= 35 21.4% 35.7% 14.3% 21.4% 7.1% 100.0%

Chi-Square Tests



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N of Valid Cases 35


The chi square value 0.524 is less than 0.05. It means the responses are not normally

distributed thus it is significant with respect to orientation being provided when

employees started the job.

42.9% of the employees below age 35 and 35.7% of the employees above age 35 are not

satisfied with the orientation program provided by the company.


Cross tab

VAR00007Total

1.00 2.00 3.00 4.00 5.00

Exper >=10

Below10

Count 2 7 3 1 1 14

% Withinexper >= 10 14.3% 50.0% 21.4% 7.1% 7.1% 100.0%

Above

10

Count 4 7 5 3 2 21

% Withinexper >= 10 19.0% 33.3% 23.8% 14.3% 9.5% 100.0%

Chi-Square Tests



27/69


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Chi-Square Tests



Likelihood Ratio .332 4 .988


N of Valid Cases 35



distributed thus it is not significant with respect to job contents and challenges associated

with the job.

52.4% of the employees below age 35 and 50% of the employees above age 35 are satisfied

with the job contents and challenges associated with the job.


Cross tab

VAR0008

Total1.00 2.00 3.00 4.00 5.00

Exper >=10

Below10

Count 4 8 2 14

% Withinexper >= 10 28.6% 57.1% 14.3% 100.0%

Above10

Count 4 10 4 2 1 21

% Withinexper >= 10 19.0% 47.6% 19.0% 9.5% 4.8% 100.0%

Chi-Square Tests



29/69




N of Valid Cases 35

a 8 cells (80.0%) have expected count less than 5. The minimum expected count is .80.


distributed thus it is not significant with respect to job contents and challenges associated

with the job.


experience of 10 are satisfied with the job contents and challenges associated with the job.

9. Do you have a clear understanding of how the job performance ismeasured?

Age >= 35 * VAR0009

Cross tab

VAR0009

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 2 9 5 4 1 21

% Within age>= 35 9.5% 42.9% 23.8% 19.0% 4.8% 100.0%

Above35

Count 3 6 4 1 14

% Within age>= 35 21.4% 42.9% 28.6% 7.1% 100.0%


30/69

Chi-Square Tests





N of Valid Cases 35


The chi square value 0.454 is more than 0.05. It means the responses are normallydistributed thus it is not significant with respect to measurement of job performance.


satisfied with the method of measuring job performance.


Cross tab VAR0009

Total1.00 2.00 3.00 4.00 5.00

Exper >=10

Below10

Count 2 6 2 3 1 14

% Within exper >= 10 14.3% 42.9% 14.3% 21.4% 7.1% 100.0%

Above10

Count 3 9 7 1 1 21

% Within exper >= 10 14.3% 42.9% 33.3% 4.8% 4.8% 100.0%

Chi-Square Tests



31/69




N of Valid Cases 35



distributed thus it is not significant with respect to measurement of job performance.


experience of 10 are satisfied with the method of measuring job performance.

10. Are you satisfied with the method used for appraising yourperformance?

Age >= 35 * VAR00010

Cross tab

VAR00010

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 2 5 10 3 1 21

% Within age >=35 9.5% 23.8% 47.6% 14.3% 4.8% 100.0%

Above35

Count 8 2 3 1 14

% Within age >=35 57.1% 14.3% 21.4% 7.1% 100.0%


32/69

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect to method used for appraising

performance.


satisfied with the method used for appraising performance.


Cross tab

VAR00010

Total1.00 2.00 3.00 4.00 5.00

Exper >=

10

Below10

Count 2 3 6 2 1 14

% Withinexper >= 10 14.3% 21.4% 42.9% 14.3% 7.1% 100.0%

Above10

Count 10 6 4 1 21

% Withinexper >= 10 47.6% 28.6% 19.0% 4.8% 100.0%

Chi-Square Tests


33/69





N of Valid Cases 35



distributed thus it is not significant with respect to method used for appraising

performance.


experience of 10 are satisfied with the method used for appraising performance.

11. Are your training needs properly taken care off?

Age >= 35 * VAR00011

Cross tab

VAR00011

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 2 10 7 2 21

% Withinage >= 35 9.5% 47.6% 33.3% 9.5% 100.0%

Above35

Count 2 6 4 2 14

% Withinage >= 35 14.3% 42.9% 28.6% 14.3% 100.0%


34/69

Chi-Square Tests





N of Valid Cases 35


The chi square value 0.060 is more than 0.05. It means the responses are normallydistributed thus it is not significant with respect to training needs of the employees.


satisfied that the training needs are properly taken care off.

Experience >= 10 (FILTER) * VAR00011

Cross tab

VAR00011

Total1.00 2.00 3.00 4.00 5.00

Exper >= 10

Below10

Count 2 6 4 2 14

% Withinexper >= 10 14.3% 42.9% 28.6% 14.3% 100.0%

Above10

Count 6 9 4 2 21

% Withinexper >= 10 28.6% 42.9% 19.0% 9.5% 100.0%


35/69

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect to training needs of the employees.


experience of 10 are satisfied that the training needs are properly taken care off.

12. Do you receive constructive feedback about the quality of your work?

Age >= 35 * VAR00012

Cross tab

VAR00012

Total1.00 2.00 3.00 4.00

Age >= 35


% Within age >= 35 19.0% 47.6% 28.6% 4.8% 100.0%

Above 35Count 8 4 2 14

% Within age >= 35 57.1% 28.6% 14.3% 100.0%


36/69

Chi-Square Tests





N of Valid Cases 35


The chi square value 0.039 is less than 0.05. It means the responses are not normallydistributed thus it is significant with respect to feedback received by the employees about

the quality of work.


satisfied with the feedback received about the quality of work.


Cross tab

VAR00012

Total1.00 2.00 3.00 4.00

exper >=10

Below 10

Count 4 6 3 1 14

% Within exper >=10 28.6% 42.9% 21.4% 7.1% 100.0%

Above10

Count 12 7 2 21

% Within exper >=10 57.1% 33.3% 9.5% 100.0%


37/69

Chi-Square Tests





N of Valid Cases 35


The chi square value 0.001 is less than 0.05. It means the responses are not normallydistributed thus it is significant with respect to feedback received by the employees about

the quality of work.


experience of 10 are not satisfied with the feedback received about the quality of work.

13. Are the workload and expected completion times reasonably sufficient?

Age >= 35 * VAR00013

Cross tab

VAR00013

Total

1.00 2.00 3.00 4.005.00

Age >=35

Below35

Count 3 8 4 5 1 21

% Within age>= 35 14.3% 38.1% 19.0% 23.8% 4.8% 100.0%

Count 1 7 1 4 1 14


38/69

Above35

% Within age>= 35 7.1% 50.0% 7.1% 28.6% 7.1% 100.0%

Chi-Square Tests





N of Valid Cases 35

a 7 cells (70.0%) have expected count less than 5. The minimum expected count is .

80.


distributed thus it is significant with respect to the amount of workload and expected

completion times.

50% of the employees below age 35 and 38.1% of the employees above age 35 say that the

workload and expected completion times are not sufficient.


Cross tab

VAR00013

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 2 6 1 4 1 14

% Within exper >= 10 14.3% 42.9% 7.1% 28.6% 7.1% 100.0%

Count 2 9 4 5 1 21


39/69

Above10

% Within exper >= 10 9.5% 42.9% 19.0% 23.8% 4.8% 100.0%

Chi-Square Tests




Linear-by-Linear Association .000 1 1.000

N of Valid Cases 35

a 7 cells (70.0%) have expected count less than 5. The minimum expected count is .

80.


distributed thus it is significant with respect to the amount of workload and expected

completion times.

42.9% of the employees below age 35 and 42.9% of the employees above age 35 say that

the workload and expected completion times are not sufficient.

14. Is the workload in the organization distributed equitably?

Age >= 35 * VAR00014

Cross tab

VAR00014

Total1.00 2.00 3.00 4.00 5.00


40/69

Age >=35

Below35

Count 3 5 7 4 2 21

% Within age>= 35 14.3% 23.8% 33.3% 19.0% 9.5% 100.0%

Above35

Count 3 6 2 3 14% Within age>= 35 21.4% 42.9% 14.3% 21.4% 100.0%

Chi-Square Tests





N of Valid Cases 35

a 8 cells (80.0%) have expected count less than 5. The minimum expected count is1.20.


distributed thus it is not significant with respect to workload being equitably distributed.


satisfied that the workload is equitably distributed in the organization.


Cross tab

VAR00014

Total1.00 2.00 3.00 4.00 5.00

Count 2 3 5 2 2 14


41/69

exper >=10

Below10

% Withinexper >= 10 14.3% 21.4% 35.7% 14.3% 14.3% 100.0%

Above

10

Count 1 5 8 4 3 21

% Withinexper >= 10 4.8% 23.8% 38.1% 19.0% 14.3% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect to workload being equitably distributed.


experience of 10 are satisfied that the workload is equitably distributed in the

organization.

15. Are conflicts and grievances managed/solved effectively?

Age >= 35 * VAR00015

Cross tab

VAR00015 Total


42/69

1.00 2.00 3.00 4.00 5.00

Age >=35

Below

35

Count 2 9 3 3 4 21

% Within age>= 35 9.5% 42.9% 14.3% 14.3% 19.0% 100.0%

Above35

Count 6 4 3 1 14

% Within age>= 35 42.9% 28.6% 21.4% 7.1% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect to conflicts and grievances being

managed effectively.


satisfied that the conflicts and grievances are managed effectively.


Cross tab

VAR00015 Total


43/69

1.00 2.00 3.00 4.00 5.00

exper >=10

Below

10

Count 1 6 1 3 3 14

% Within exper >= 10 7.1% 42.9% 7.1% 21.4% 21.4% 100.0%

Above10

Count 1 9 6 3 2 21

% Within exper >= 10 4.8% 42.9% 28.6% 14.3% 9.5% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect to conflicts and grievances being

managed effectively.


experience of 10 are satisfied that the conflicts and grievances are managed effectively.

16. Do you feel heard while communicating with superiors in theorganization?


44/69

Age >= 35 * VAR00016

Cross tab

VAR00016

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 3 9 5 2 2 21

% Within age>= 35 14.3% 42.9% 23.8% 9.5% 9.5% 100.0%

Above35

Count 3 7 3 1 14

% Within age

>= 3521.4% 50.0% 21.4% 7.1% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect that the employee feels heard while

communicating with the superior.

42.9% of the employees below age 35 and 50% of the employees above age 35 are satisfiedthat they feels heard while communicating with the superior.



45/69

Cross tab

VAR00016

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 3 5 2 2 2 14

% Withinexper >= 10 21.4% 35.7% 14.3% 14.3% 14.3% 100.0%

Above10

Count 7 10 3 1 21

% Withinexper >= 10 33.3% 47.6% 14.3% 4.8% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect that the employee feels heard while

communicating with the superior. 35.7% of the employees below experience of 10 and

47.6% of the employees above experience of 10 are satisfied that they feels heard while

communicating with the superior.

17. Are you delegated the required authority for completing a task?


46/69

Age >= 35 * VAR00017

Cross tab

VAR00017

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 2 11 7 1 21

% Within age>= 35 9.5% 52.4% 33.3% 4.8% 100.0%

Above35

Count 2 5 4 2 1 14

% Within age>= 35 14.3% 35.7% 28.6% 14.3% 7.1% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect that the employees are delegated

required authority for completing a task.52.4% of the employees below age 35 and 35.7% of the employees above age 35 are

satisfied that they are delegated required authority for completing a task.


47/69


Cross tab

VAR00017

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 1 7 5 1 14

% Within exper >= 10 7.1% 50.0% 35.7% 7.1% 100.0%

Above10

Count 3 9 6 2 1 21

% Within exper

>= 1014.3% 42.9% 28.6% 9.5% 4.8% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect that the employees are delegated

required authority for completing a task.

50% of the employees below experience of 10 and 42.9% of the employees aboveexperience of 10 are satisfied that they are delegated required authority for completing a

task.


48/69

18. Are you motivated and encouraged by your superior frequently?

Age >= 35 * VAR00018

Cross tab

VAR00018

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 3 14 3 1 21

% Within age>= 35 14.3% 66.7% 14.3% 4.8% 100.0%

Above35

Count 1 7 2 2 2 14

% Within age>= 35 7.1% 50.0% 14.3% 14.3% 14.3% 100.0%

Chi-Square Tests


Pearson Chi-Square 4.653(a) 4 .325Likelihood Ratio 5.329 4 .255


N of Valid Cases 35



distributed thus it is not significant with respect to employees being frequently motivated

and encouraged by superiors.

66.7% of the employees below age 35 and 50% of the employees above age 35 feel that

they are frequently motivated and encouraged by their superiors.


49/69


Cross tab

VAR00018

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 1 10 2 1 14

% Within exper >= 10 7.1% 71.4% 14.3% 7.1% 100.0%

Above10

Count 3 11 3 2 2 21

% within exper >= 10 14.3% 52.4% 14.3% 9.5% 9.5% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is not significant with respect to employees being frequently motivated

and encouraged by superiors.71.4% of the employees below experience of 10 and 52.4% of the employees above

experience of 10 feels that they are frequently motivated and encouraged by their

superiors.


50/69

19. Are you satisfied with the standard of the personal needs provided by thecompany?


VAR00019

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 1 7 9 4 21

% Withinage >= 35 4.8% 33.3% 42.9% 19.0% 100.0%

Above35

Count 4 6 2 2 14

% Withinage >= 35 28.6% 42.9% 14.3% 14.3% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is significant with respect to the standard of personal needs being

provided by the company.


satisfied with the standard of personal needs provided by the company.


51/69


Cross tab

VAR00019

Total1.00 2.00 3.00 4.00 5.00

exper >= 10(FILTER)

Below10

Count 4 6 4 14

% Withinexper >= 10 28.6% 42.9% 28.6% 100.0%

Above10

Count 1 7 9 2 2 21

% Withinexper >= 10 4.8% 33.3% 42.9% 9.5% 9.5% 100.0%

Chi-Square Tests





N of Valid Cases 35



distributed thus it is significant with respect to the standard of personal needs being

provided by the company.42.9% of the employees below age 35 and 42.9% of the employees above age 35 are not

satisfied with the standard of personal needs provided by the company.


52/69

20. Are you satisfied by the career planning done or the promotion given toyou by the organization?

Age >= 35 * VAR00020

Cross tab

VAR00020

Total1.00 2.00 3.00 4.00 5.00

Age>= 35

Below35

Count 3 3 12 2 1 21

% Withinage >= 35 14.3% 14.3% 57.1% 9.5% 4.8% 100.0%

Above35

Count 2 6 4 2 14

% Withinage >= 35 14.3% 42.9% 28.6% 14.3% 100.0%

Chi-Square Tests





N of Valid Cases 35



53/69


distributed thus it is significant with respect to career planning or promotion being done

by the organization.


satisfied with the career planning done or promotion given by the organization.


Cross tab

VAR00020

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 2 1 8 2 1 14

% Within exper >= 10 14.3% 7.1% 57.1% 14.3% 7.1% 100.0%

Above10

Count 1 4 10 4 2 21

% Within exper >= 10 4.8% 19.0% 47.6% 19.0% 9.5% 100.0%

Chi-Square Tests





N of Valid Cases 35



54/69


distributed thus it is significant with respect to career planning or promotion being done

by the organization.


experience of 10 are not satisfied with the career planning done or promotion given by

the organization.

21. Do you see further growth opportunities in the organization?


VAR00021

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 4 9 6 1 1 21

% Within age>= 35 19.0% 42.9% 28.6% 4.8% 4.8% 100.0%

Above35

Count 5 4 2 3 14

% Within age>= 35 35.7% 28.6% 14.3% 21.4% 100.0%

Chi-Square Tests





N of Valid Cases 35


55/69



distributed thus it is not significant with respect to further growth opportunities in the

organization.

42.9% of the employees below age 35 and 35.7% of the employees above age 35 feel that

they see further growth opportunities in the organization.


VAR00021

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 3 5 4 1 1 14

% Within exper >= 10 21.4% 35.7% 28.6% 7.1% 7.1% 100.0%

Above10

Count 1 9 6 2 3 21% Within exper >= 10 4.8% 42.9% 28.6% 9.5% 14.3% 100.0%

Chi-Square Tests





N of Valid Cases 35



56/69


distributed thus it is not significant with respect to further growth opportunities in the

organization.


experience of 10 feel that they see further growth opportunities in the organization.

22. Do you welcome any or every change and new technologicalimplementation in the organization?


VAR00022

Total1.00 2.00 3.00 5.00

Age >= 35


% Within age >= 35 38.1% 28.6% 23.8% 9.5% 100.0%

Above 35Count 6 7 1 14

% Within age >= 35 42.9% 50.0% 7.1% 100.0%

Chi-Square Tests





N of Valid Cases 35


57/69



distributed thus it is not significant with respect to technological implementation and

changes being accepted by the organization.

38.1% of the employees below age 35 and 50% of the employees above age 35 say that

they welcome change and new technological implementation.


VAR00022

Total1.00 2.00 3.00 5.00

exper >=10

Below 10

Count 5 3 4 2 14

% Within exper >=10 35.7% 21.4% 28.6% 14.3% 100.0%

Above10

Count 9 10 1 1 21% Within exper >=10 42.9% 47.6% 4.8% 4.8% 100.0%

Chi-Square Tests





N of Valid Cases 35



58/69


distributed thus it is not significant with respect to technological implementation and

changes being accepted by the organization.


experience of 10 say that they welcome change and new technological implementation.

23. Is the training provided to you help in developing professionalopportunities for you?


VAR00023

Total1.00 2.00 3.00 4.00 5.00

Age >=35

Below35

Count 5 10 2 2 2 21

% Within age >=35 23.8% 47.6% 9.5% 9.5% 9.5% 100.0%

Above35

Count 4 6 1 3 14

% Within age >=35 28.6% 42.9% 7.1% 21.4% 100.0%

Chi-Square Tests






59/69

N of Valid Cases 35



distributed thus it is significant with respect to professional opportunities being

developed by the training provided.


satisfied with the training provided for developing professional opportunities.


VAR00023

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 4 5 1 2 2 14

% Within exper >= 10) 28.6% 35.7% 7.1% 14.3% 14.3% 100.0%

Above10

Count 5 11 2 3 21

% Within exper >= 10 23.8% 52.4% 9.5% 14.3% 100.0%

Chi-Square Tests





N of Valid Cases 35


60/69



distributed thus it is significant with respect to professional opportunities being

developed by the training provided.


experience of 10 are not satisfied with the training provided for developing professional

opportunities.

24. Are you satisfied with compensation and rewards given by theorganization?


VAR00024

Total2.00 3.00 4.00 5.00

Age >= 35

Below 35Count 7 9 5 21

% Within age >= 35 33.3% 42.9% 23.8% 100.0%


% Within age >= 35 57.1% 21.4% 14.3% 7.1% 100.0%

Chi-Square Tests






61/69

N of Valid Cases 35



distributed thus it is not significant with respect to compensation and rewards given by

the organization.


satisfied with compensation and rewards given by the organization.


VAR00024

Total2.00 3.00 4.00 5.00

exper >=10

Below 10

Count 3 6 5 14

% Within exper >=10 21.4% 42.9% 35.7% 100.0%

Above10

Count 12 6 2 1 21

% Within exper >=10 57.1% 28.6% 9.5% 4.8% 100.0%

Chi-Square Tests






62/69

N of Valid Cases 35



distributed thus it is not significant with respect to compensation and rewards given by

the organization.


experience of 10 are satisfied with compensation and rewards given by the organization.

25. Are you seeking employment elsewhere?


VAR00025

Total1.00 2.00 3.00 4.00 5.00

Age>= 35

Below35

Count 2 2 8 5 4 21

% Withinage >= 35 9.5% 9.5% 38.1% 23.8% 19.0% 100.0%

Above35

Count 2 4 5 2 1 14

% Within

age >= 3514.3% 28.6% 35.7% 14.3% 7.1% 100.0%

Chi-Square Tests



63/69




N of Valid Cases 35



distributed thus it is not significant with respect to people seeking employment elsewhere.


satisfied and not seeking employment elsewhere.


VAR00025

Total1.00 2.00 3.00 4.00 5.00

exper >=10

Below10

Count 2 1 4 4 3 14

% Withinexper >= 10 14.3% 7.1% 28.6% 28.6% 21.4% 100.0%

Above10

Count 2 5 9 3 2 21

% Withinexper >= 10 9.5% 23.8% 42.9% 14.3% 9.5% 100.0%

Chi-Square Tests




64/69



N of Valid Cases 35



distributed thus it is not significant with respect to people seeking employment elsewhere.


experience of 10 are satisfied and not seeking employment elsewhere.

26. Do you like the people you work with?


VAR00026

Total1.00 2.00 3.00 5.00

Age >= 35

Below 35Count 7 9 5 21

% Within age >= 35 33.3% 42.9% 23.8% 100.0%

Above 35

Count 4 5 4 1 14

% Within age >= 35 28.6% 35.7% 28.6% 7.1% 100.0%

Chi-Square Tests



65/69




N of Valid Cases 35



distributed thus it is not significant with respect to views of employees about the people

they work with.


satisfied with the people they are working with.


VAR00026

Total1.00 2.00 3.00 5.00

exper >=10

Below 10

Count 4 6 4 14

% Within exper >=10 28.6% 42.9% 28.6% 100.0%

Above10

Count 7 8 5 1 21

% Within exper >=10 33.3% 38.1% 23.8% 4.8% 100.0%

Chi-Square Tests



66/69




N of Valid Cases 35



distributed thus it is not significant with respect to views of employees about the people

they work with.


experience of 10 are satisfied with the people they are working with.

CONCLUSION

As we are cognizant with the results of the chi square test it can be concluded that the

employees of the company in concern are satisfied with their position, they agree to the

hierarchy system of the company and rate the working environment as fairly agreeable.

Though the employees seem to consider that in the beginning of the job orientation

program provided by the company is not up to the mark. The employees are pleased with

the job content and methods of measuring performance and training also score a fair

position. But there comes a loophole as far as the workload and deadlines are concerned.

It seems that the company needs to focus on monitoring and praising their employees and

at the same time soften the workload.

The major drawbacks that have come out from this research severely outline the fact that

considering the present status of the company on the globe, its infrastructure and the

facilities provided to its workman are not at all comparable. Though the employees do


67/69

not deny the availability of growth opportunities and the implementation of new

technology in the organization but apparently they do not seem to hesitate in seeking

employment in other organizations that is the problem of employee attrition remains.

SUGGESTIONS

From the conducted research the major drawback that the company suffers and

because of which there seems to be maximum attrition is lack of satisfactory

infrastructure.

For any worker to contribute his maximum energy the foremost requirement is of

a hygienic and employee friendly work place. Unfortunately, the results show the

company to be lacking in the above point. Thus, required measures should be

taken.

Sometimes a reason for employee attrition is also the lack of individual attentionon the employees. This also includes the requirement of a comfortable and

soothing relationship between the superior authorities and other employees.

Another reason for employee attrition can be the lack of confidence in the

employee. This can be overcome by providing a more structured and intensive


68/69

training program to inculcate the technology requirements in each employee of the

organization.

A system should be set in such a way that job responsibilities and a clear unbiased

schedule is provided and known to all.

Limitations

The first and the foremost shortcoming of the research is that the sample size was

very small.

The trainees did not return few of the questionnaires.

Few of the questionnaires were filled in haste.

References

www.L&T.com

www.google.com
http://www.google.com/http://www.google.com/http://www.google.com/


69/69

www.37.com

www.wikipedia.com

www.altavista.com

www.expresscomputeronline.com

www.infoworld.com

www.thehindubusinessline.com

A Project Research

On

Employee Attrition

GUIDED BY: SUBMITTED BY:

Mr. M.K. Paliwal Shivangi Khandelwal
http://www.37.com/http://www.37.com/http://www.wikipedia.com/http://www.wikipedia.com/http://www.altavista.com/http://www.altavista.com/http://www.expresscomputeronline.com/http://www.expresscomputeronline.com/http://www.infoworld.com/http://www.infoworld.com/http://www.thehindubusinessline.com/http://www.thehindubusinessline.com/http://www.37.com/http://www.wikipedia.com/http://www.altavista.com/http://www.expresscomputeronline.com/http://www.infoworld.com/http://www.thehindubusinessline.com/

Documents

EMPLOYEE_ATTRITION