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Employee Engagement Survey Education Session #2
Impact Planning – Follow Up November/December, 2013
Check the 2 items your team is working on using the poster provided
How will you incorporate engagement into your daily practice?
Aski
ng: “
Wha
t wou
ld a
5 lo
ok
like?
”
Provide environment that encourages and supports discretionary effort
Engagement requires an everyday focus
What we will cover today
1• Discuss who is responsible for engagement
2• Ensure Goals have SMARTS
3• Learn how to enter Impact Plans into Gallup Online
4• Gather best practices from your leadership peers
The ‘X’ model of employee engagement
What stood out for you?
The responsibility of engagement lies with the individual, not the leader….. do you believe that?
Impact Plans: What is the leader’s role?
• To guide and keep the team on track• Think of yourself as a project sponsor
Whose impact plan is it?
You wont be able to complain that employees didn’t buy into your plan if it isn’t your plan to start with
Top down solutions don’t inspire buy-in or practicality
Avoid the trap!
Get
Give
Belong
Q12 Opportunities to learn and growQ11 Progress in last six months
Q10 I have a best friend at workQ09 Coworkers committed to qualityQ08 Mission/Purpose of organizationQ07 At work, my opinions seem to count
Q06 Someone at work encourages my developmentQ05 Supervisor/Someone at work caresQ04 Recognition last seven daysQ03 Do what I do best every day
Q02 I have materials and equipment I need Q01 I know what is expected of me at work
Let’s identify themes
Grow
Grow
The Q12®
Gallup OnlineImpact Plan Section
Completing the
SMARTS Goals
Worksheet
prepares you for
Impact Plan
submission!
(See page 6 of job aid)
IV. Follow Up to monitor, revise, and ensure Impact Plan execution
a) In existing team meetings (no more frequently than monthly), spend no more than 10 minutes discussing IMPACT PLAN progress.
b) Distribute a written copy of the IMPACT PLAN
c) Ask: “Did we do what we said we were going to do?”
d) Ask: “Did it make any difference?”e) Document any ACTION ITEM
modificationsf) Repeat!
Discuss Select Plan Follow Up
Retrieve this handout
Alan OktayCommunications & Infrastructure Director
Network Services
Purposefully show team members how they impact people and contribute to the organization’s mission
Create opportunities for open dialogue
As a leader “They’ve got all of you… not just some of you”
Mary CrandallHome Health Care Director
Continuum
Expect positive attitudes of everyone and show how they are contagious
Build camaraderie and encourage ‘bubbly’ personalities
Know your own core values to further shape your engagement
Sandy NeumayrNurse ManagerPediatric ICU
Listen & discuss what is relevant in shaping the future
Gather team ideas to develop trust & increase involvement
Dedication of the team to their practice increased ownership and improved clinical outcomes while energizing personal growth
3 additional questions:
I received feedback on the previous Employee Engagement Survey conducted at UVA Health System
My team participated in an effective impact planning session following last year's Employee Engagement Survey
My team has made progress on the goals set during our impact planning sessions after the last Employee Engagement Survey
2014 CENSUS ENGAGEMENT SURVEY
How will we measure this?
Copyright © 2013 Gallup, Inc. All rights reserved.
The Upshot…
No one can make you more engaged. Your engagement, ultimately, is a personal equation. It reflects your relationship with work, based on your values, your talents, and your aspirations.
Adapted from Blessing White
Share what you have learned today & modify your goals to ensure Impact Plans have SMARTS
Enter Impact Plans via Gallup Online Continue utilizing your Informal Leaders as Engagement
Champions Integrate engagement into your team meetings
Show the X Model of Engagement video Incorporate engagement into your discussions about other
initiatives (i.e. quality, patient satisfaction, etc.) Share best practices and lessons learned at MCMG, OLF,
Director’s meeting when prompted
Next Steps
On the horizon…
Nov/Dec 2013 MC Management Education #2 – 2 Group Approach to Impact Planning
Mar/Apr 2014 MC Management Education #3 – Achieving Our Mission & Changing Our Culture
May 2014 Health System Census Survey
Enrollment in Education Session #3 will begin in January via the Learning Management System