EMPLOYEE ENGAGEMENT QUICK KIT...What Motivates Employees? • To know what’s expected of them • To have the tools they need to do their work • To have the opportunity to do what

Employee RetentionQuick Kit

Paul Paruk, Region I Administrator

Jill Booth, Region V Administrator

State Court Administrative Office

What Motivates Employees?

• To know what’s expected of them• To have the tools they need to do their work• To have the opportunity to do what they do best every day• To receive recognition and praise for doing good work• To be seen and valued as people • To have someone encourage their development

What Motivates Employees?

• To have their opinions count• To feel what they do is important and worthwhile• To have co-workers who are committed to quality• To have positive work relationships• To talk about their progress and receive feedback• To have opportunities to learn and develop

Why are Employee Retention and Engagement Important?

• Higher Levels of Productivity• Increased Retention Rates• Better Customer Service• Better Health Outcomes• Improved Recruitment Rates

Three Components of Effective Retention

Organization Integrity

Personnel Development

Social Interaction

• Strong Leadership• Mission, Vision, and Strategic Planning• Personnel Policies• Procedures Manual

Organization Integrity

Strong Leadership• Michigan Judicial Institute• Communication Style Questionnaire• Employee Engagement Survey• Employee Satisfaction Survey (NCSC CourTool)• Leadership Blog Examples

• Great Leadership• Lead on Purpose• The Ordinary Leader• Lolly Daskal• Robert E. Quinn

https://mjieducation.mi.gov/log-inhttp://www.courtools.org/%7E/media/Microsites/Files/CourTools/courtools_Trial_measure9_Court_Employee_Satisfaction.ashxhttp://www.greatleadershipbydan.com/https://leadonpurposeblog.com/https://theordinaryleader.com/resources/blog/https://www.lollydaskal.com/blog/http://thepositiveorganization.wordpress.com/

Mission, Vision and Strategic Planning• Strategic Planning Process Basics• Van Buren Mission and Vision• Wayne County Probate Court Mission, Vision, and Values• 14th Circuit Court Vision and Mission• 60th District Court Mission• Ottawa Circuit/Probate Court 2018-2020 Strategic Plan• 3rd Circuit Court Strategic Plan • 3rd Circuit Court 2018-2019 Operational Plan

https://onstrategyhq.com/resources/strategic-planning-process-basics/https://www.vbco.org/courts.asphttp://wcpc.us/http://www.co.muskegon.mi.us/362/14th-Circuit-Courthttp://www.co.muskegon.mi.us/601/60th-District-Courthttps://www.miottawa.org/Courts/20thcircuit/pdf/reports/2018-2020-Strategic-Plan.PDF

Personnel Policies

• Administrative Order 1998-5 • SCAO Trial Court Handbook Sample – contact your Regional

Administrator

• Employee Handbook Do’s and Don’t’s

https://courts.michigan.gov/Courts/MichiganSupremeCourt/rules/Documents/HTML/AOs/AOs-Responsive%20HTML5/AOs/Administrative_Orders/AO_No_1998-5_%E2%80%94_Chief_Judge_Responsibilities_Local.htmhttps://www.hrmorning.com/employee-handbook-dos-and-donts-from-the-nlrb/

Procedures Manuals

• Procedures Manual Template• 16th District Court• 18th District Court• Calhoun County Probate Court

http://www.snacknation.com/blog/office-procedures-manual-template/

• Training• Evaluation• Recognition• Advancement Opportunities

Personnel Development

Training

• Orientation• Mentoring• Cross-Training• Continuing Education

• MJI – Videos and Print Resources

https://www.elcomcms.com/resources/blog/employee-onboarding-checklist-template-for-successhttps://study.com/academy/topic/mentoring-at-work.htmlhttps://www.thebalancecareers.com/cross-training-employees-2275317https://mjieducation.mi.gov/online-learning-videoshttps://mjieducation.mi.gov/resources-for-trial-court-staff

Evaluation• Make it Effective• Ongoing vs. Annual• Examples of Performance Reviews

• New Employees • 360 Degree Feedback• Self Assessment• NEOGOV• Performance Improvement Plan (PIP)

https://www.businessnewsdaily.com/5760-write-good-performance-review.htmlhttps://www.businessballs.com/team-management/performance-appraisals/https://offices.nsuok.edu/portals/34/documents/new-employee-performance-evaluation.pdfhttps://fitsmallbusiness.com/360-degree-feedback-performance-review/https://www.tinypulse.com/blog/performance-reviews-self-evaluatinghttps://www.michigan.gov/documents/mdcs/NEOGOV_PE--User_Guide_v1_576434_7.pdfhttps://www.shrm.org/resourcesandtools/tools-and-samples/how-to-guides/pages/performanceimprovementplan.aspx/

Recognition

• Employee Appreciation Luncheon• Longevity Payment• “Above and Beyond” Certificate• Employee of the Month• Anniversary Certificate

https://cloud.smartdraw.com/editor.aspx?templateId=b7287247-d08f-40b0-9a73-ae72cf8609f7&noro=1&nsu=1#depoId=13765623&credID=-25928946https://templatearchive.com/employee-of-the-month-certificate/

Advancement Opportunities

• Internal vs. External Candidates• Succession Planning• Talent Development and Management

http://www.whatishumanresource.com/succession-planninghttp://praxisconsulting.org/wp-content/uploads/2014/08/From-Succession-Planning-to-Talent-Management-Court-Manager-Article.pdf

• Newsletter• Intranet/Portal • Retreats/Team Building• Take on a Cause

• Potlucks• Lunchtime Activities• Casual/Jeans Day• Daily Brain Teasers/Trivia

Social Interaction

Link to Presentation Materials

https://courts.michigan.gov/Administration/Documents/EmployeeRetentionQuickKit/index.html

https://courts.michigan.gov/Administration/Documents/EmployeeRetentionQuickKit/index.html

Resources• ASE• ACHIEVE• AssessHub• BlessingWhite• Canva• Drexel University• FranklinCovey• Free Management

Library

• Glass Door• HRTechnologist• LEADx.org• NEOGOV• SHRM• Snacknation• TedX Talks• Wilson Learning

https://www.aseonline.org/https://us.achievecentre.com/https://www.assesshub.com/blog/https://blesswhite.wpengine.com/https://about.canva.com/https://drexel.edu/hr/career/review/perfevaltips/https://www.franklincovey.com/https://managementhelp.org/https://www.glassdoor.com/employers/blog/https://www.hrtechnologist.com/https://leadx.org/articleshttps://www.neogov.com/resourceshttps://www.shrm.org/https://www.snacknation.com/resources/https://www.ted.com/watch/tedx-talkshttps://www.wilsonlearning.com/

Acknowledgements

A special thanks to:

Dr. William A. Donohue, Michigan State University

Ed Zobeck, Abigail Tithof, and Peggy Ruiz-Helmic from MSC Human Resources

Gina Miloser, Judicial Information Services

Our Regional Administrator Team

Contact your Regional Administrator for Assistance

Region 1: Paul Paruk: [email protected]

Region 2: Jodi Latuszek: [email protected]

Region 3: Bruce Kilmer: [email protected]

Region 4: Jerry Kole: [email protected]

Region 5: Jill Booth: [email protected]

Region 6: Jennifer Phillips: [email protected]

mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]

Employee Retention� Quick KitWhat Motivates Employees?What Motivates Employees?Slide Number 4Why are Employee Retention and Engagement Important?Three Components of Effective RetentionSlide Number 7Strong LeadershipMission, Vision and Strategic PlanningPersonnel PoliciesProcedures ManualsSlide Number 12Slide Number 13TrainingEvaluationRecognitionAdvancement OpportunitiesSlide Number 18Slide Number 19�Link to Presentation MaterialsResourcesSlide Number 22AcknowledgementsSlide Number 24Contact your Regional Administrator �for Assistance